I have been working at Trilogy Health Services full-time (More than a year)
The residents are wonderful and much of the clinical staff is as well. The organizations' mission and vision are outstanding and the employee perks are nice. PTO accrual is generous and there is a monthly gas stipend, which is an added bonus.
Communication is poor and mostly non-existent. The management team forgets why we run a nursing facility and can only concentrate on how much money they can earn in bonuses. Unethical and immoral practices are the norm and policies only exist for those on the floor.
Leadership is the "cover your butt" style and write hundreds of coffee breaks half addressing things and walk around telling you to sign them while you are busy focusing on resident care.
Housekeeping and maintenance are a joke. How many days in a row can soap and paper towel dispensers go without supplies? Should they not be checked while you are cleaning, oh thats right, you dont clean, it social hour on the company's dime.
The pay is below average even for seasoned staff.
Advice to Management
Randy, it would behoove you to know what is really going on in sattelite campuses. Do they have the required staff or are they short changing the residents and your employees? Also, training in the importance of effective communication skills and techniques would go a long way in employee retention. Lazy people should not move up the corporate ladder, imagine program coordinators that put their feet up on the nursing station while call lights are going off on a regular basis.
The value of integrity should be of the utmost importance in health care, yet a group text message was sent out stating that "every employee should complete the annual employee survey, answering with all exceptional responses because an exceptional rating would increase the staffing budget!" In turn the text should have read, an exceptional rating means the management staff gets an exceptional bonus and you will still work far belowing staffing minimums.
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