Trion Worlds Reviews | Glassdoor

Trion Worlds Reviews

Updated February 17, 2017
71 reviews

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3.1
Star Star Star Star Star
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Scott Hartsman
27 Ratings

71 Employee Reviews

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Pros
  • You get to play games at work (play test sessions) (in 4 reviews)

  • Great working environment with constant change (in a good way) and the ability to try out new technologies and constantly improve (in 6 reviews)

Cons
  • If anyone surmises my identity based on this review I'll likely be let go rather than try to fix the problems (in 4 reviews)

  • Worst was my time working on the core team before moving to Rift, but that got fixed (in 3 reviews)

More Pros and Cons

  1. "Great Place - Low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Designer in Redwood City, CA
    Current Employee - Content Designer in Redwood City, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Trion Worlds full-time (More than 8 years)

    Pros

    Great environment, talented people, great upper management.

    Cons

    Poor middle management, no raises, no bonuses, no promotions.


  2. "Customer Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Trion Worlds full-time (More than a year)

    Pros

    Snacks, Social hours, fun parties

    Cons

    Management has little to know knowledge of how things work on the CS floor. They are hardly ever present, and when they are, they are degrading and ask for things that are out of policy or not able to be controlled by the CS agent.

    The threat of layoffs is a constant, and CS is blamed for every thing under the sun. Mandatory Overtime is instilled to make up for marketing/production mistakes that cause ticket volume, and due to the lack of competent CS agents, there is never an end in sight.

    Training would help with agent competency, however, the training team has been reduced to nothing and is also on ticket duty so they have no time to provide adequate training material.

    Advice to Management

    Listen to the senior agents on the floor. Listen to your training team. They are in it everyday and know the pressing issues. Additionally, getting to know and care for your employees makes them feel like a part of something and less like just another brick in the wall.


  3. "Great People, Tough, Stressful Time"

    Star Star Star Star Star
    Former Employee - Quality Assurance in Redwood City, CA
    Former Employee - Quality Assurance in Redwood City, CA

    I worked at Trion Worlds (Less than a year)

    Pros

    Great coworkers, fun projects, fond memories.
    I'm still in contact with some prior employees there.

    Cons

    Long hours
    Stressful project without enough time to complete
    Too much middle management

    Advice to Management

    Work with all parties involved to get a more realistic release date for the product requested.


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  5. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people at Trion are friendly, happy to collaborate on projects, and very supportive. Other pluses include opportunities to play their games at work, a wide array of snacks and drinks for free, friendly and approachable c-suite, and a general start-up feel.

    Cons

    There were instances of unnecessary hiring and a lack of responsive action taken against certain folks for poor work performance. Overall, not much effecting me personally.

    Advice to Management

    Be more responsive to complaints about people not meeting expectations- especially before hiring more people for the same type of role/department.


  6. "Super Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Tester in Austin, TX
    Current Employee - QA Tester in Austin, TX
    Recommends
    Positive Outlook

    I have been working at Trion Worlds full-time (More than a year)

    Pros

    Awesome workplace, nice building, free stuff (snacks and what-not), great people.

    Cons

    None i can think of.

    Advice to Management

    Keep on keeping on.


  7. Helpful (2)

    "Better than some, worse than others"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Austin, TX
    Former Employee - Customer Service in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Trion Worlds full-time

    Pros

    - Some really awesome people work here that are amazingly talented
    - Benefits are nice
    - Snacks/drinks make any gamer happy.
    - Wide variety of fun games and areas to work in.

    Cons

    - Unfortunately, broken communication everywhere
    - Some veteran management seem to be too cozy in their positions, stagnating growth, and lowering morale.
    - In terms of morale, it's a ticking time bomb when it comes to the Austin office (can't speak the same for Redwood but assuming it's close). Too many employees jaded due to management and a constant stream of negative public opinion lately.
    - New product release schedules don't really make sense when looking at what else is coming out at the same time

    Advice to Management

    Listen to your employees, new and old, instead of blowing them off because you've been in the industry 10+ years. Nurture those who want to grow out of positions, help build their skills actively. Bring back morale. Get rid of that "us vs them" mentality - whether it's between departments or between the company and players (not directed towards community managers - you guys are great). COMMUNICATE. If a release date has to be pushed back/forward, come out and be straight on the reason why. Give some love to your CS and QA teams - they may be a lot of entry-level employees but they're holding the company on their back.


  8. "Great company but salary is based on gaming and not work being done"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Tester in Austin, TX
    Current Employee - QA Tester in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Trion Worlds (Less than a year)

    Pros

    They genuinely want to take care of their employees but due to some bad choices it always seems to get back into a bad place after a good thing happens
    Free snacks all the time
    Generally lax on work schedules
    People are fantastic

    Cons

    Pay rate for non salary employees
    Not really a lot of places to move up cause no one wants to leave once they get into higher positions...could be a pro too I guess
    Communication is an issue between departments

    Advice to Management

    Unite the departments, theres some communication issues and certain upper management are adding to the problem instead of organizing it like they we're suppose to


  9. "It's alright"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Tester in Austin, TX
    Current Employee - QA Tester in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Trion Worlds full-time (More than 3 years)

    Pros

    Snacks
    Awesome people to work with
    Parties for certain events
    Video Games

    Cons

    Pay is a bit low, even for game industry standards
    Communication is non existent
    Moving up or around is very difficult

    Advice to Management

    Get your budget together and maybe try to fight for more pay. It's sad that people can barely afford to have a life just because of the low pay.


  10. Helpful (3)

    "Just can't quite get it together"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Trion Worlds full-time (More than 3 years)

    Pros

    Great (gamer) working environment and good benefits (health, PTO). Flexible work schedules though some take huge advantage of this.

    Cons

    Love the people I worked with directly for the most part, but after while the veneer wears off.
    Company can't quite get its act together and many folks are comfortable with the status quo. Over abundance of ego results in hyper inflated expectations of success that never happen followed with a crash. These disappointments have resulted in a resistance to address issues even on a relatively small scale. It's cyclical - pretend like not really great game will do great and blow tons of money at it, major development cycle ends and move onto alpha and beta where it turns out not too many players are interested, spend a lot of money, game fails, pretend it didn't fail, push to squeeze nickles and dimes out of product till the next one, repeat. Don't think about how what went wrong or how to improve, just do it all over again.

    Pay doesn't come close to an equal (or in some cases, even lesser) positions at other companies; both in and out of industry.

    Advice to Management

    Denying there's a problem won't make it go away. It just makes employees go away, and sometimes its the ones you'd probably want to keep.


  11. Helpful (1)

    "It's a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Trion Worlds full-time (More than 5 years)

    Pros

    Friendly people socially and some dedicated folks here and there. Good benefits.

    Cons

    Talent is not appreciated correctly and the ceo doesn't focus on quality of life at all. It's drive forward and keep making money. If you're buddy buddy with the CEO, you'll move up. But be ready to have the same title for ages if your a regular employee. They pay well below industry standard.

    Advice to Management

    Learn from previous games and improve. Care about the morale of your employees. Give employees equal chance to be influential and move up.



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