Trip.com Reviews | Glassdoor

Trip.com Reviews

Updated Jan 14, 2020

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3.0
1%
Recommend to a Friend
Trip.com CEO Jane Jie Sun
Jane Jie Sun
0 Rating
Pros
Cons
More Pros and Cons
  1. Helpful (2)

    "big data analysis manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Big Data Analysis Manager in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trip.com for more than a year

    Pros

    great work environment, nice culture and smart colleagues.

    Cons

    Ctrip.com has many older employees who have worked for many years, which maybe adversely affect the company's innovations.

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    Trip.com2016-04-26
  2. Helpful (5)

    "Great pay with not much else."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Market Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Trip.com full-time for more than a year

    Pros

    Pay is good for the role. Opportunity for running a territory very early in a career.

    Cons

    Frequent changes in regional management - new manager comes in every 3-6 months and changes the supporting team, leading to disruption in operations. Very stubborn approaches to working in a new market. Very little respect for written contracts, often blatantly breaking the terms of an agreement, and encouraging this behavior. Regional managers can be very political in their decisions.

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    Trip.com2018-11-11
  3. "Far from the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisor in Edinburgh, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Trip.com full-time for more than a year

    Pros

    Competitive salary, esp. since the raise last Dec. Nice international atmosphere Amazing and helpful colleagues

    Cons

    Still no incentives just yet; The escalation process leaves a lot to be desired at the mo; The support team look overworked and tired; The language teams do more English coverage than their own language

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    Trip.com2020-01-14
  4. "Trip.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trip.com full-time for less than a year

    Pros

    Nice office location in city centre, free drinks on shift and nice colleagues. It is a huge corporation with ample opportunity to progress.

    Cons

    Chinese business practices can sometimes cause problems operating in the West. A lot of minor decisions need to be approved by head office in China. The terms and conditions can sometimes be impossible to explain to customers.

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    Trip.com2019-12-10
  5. "Great place to learn, grow and succeed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Market Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trip.com full-time for more than a year

    Pros

    - Positive culture of promoting female leadership and workplace diversity - Working flexibility environment, as long as you know what you are working towards to - Interesting challenges with lots of opportunities - Opportunities to travel interstate/overseas due to the nature of the role

    Cons

    - Expected and common startup growing pains - Would need more support from overseas headoffice, communicate before the change

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    Trip.com2019-12-10
  6. "one of the worst ever place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in Kuala Lumpur
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Trip.com full-time for less than a year

    Pros

    free coffee, good salary and if you have good colleagues with you

    Cons

    working at this company definitely is my darkest chapter. bad management and environment. There only have the boss but not a leader

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    Trip.com2019-12-06
  7. "Don't bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Trip.com full-time for less than a year

    Pros

    Nice office in the city center

    Cons

    Work/life balance is completely off. Be prepared to work most weekends and shifts between 7am - 11pm. Don't bother asking for a weekends off or shift changes. They don't care. Most managers have no clue what they are doing.

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    Trip.com2019-12-03
  8. Helpful (2)

    "Walk before you can run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Trip.com full-time for more than a year

    Pros

    Nice office, good people, free coffee

    Cons

    management is shambles, no one knows what they are doing

    Trip.com2019-10-09
  9. "Weird company structure blocks lots of cross-departmental cooperation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Shanghai, Shanghai
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Trip.com full-time for less than a year

    Pros

    1. Well-known brand. Almost everyone knows your company, you don't need to explain too many things when doing self-intro. 2. Convenient environment. Lots of restaurants, tea shops, coffee shops downstairs. And there are some mini markets, gyms, hair salons...etc. Also it's easy to collect or send your parcels from company.

    Cons

    (Please note these are not about Trip.com, they're about Ctrip simplified Chinese.) 1. Location isn't ideal from my view. A bit far away from metro station, it takes 15 minutes of walk. 2. HIGH turnover rate. 3. If you're looking for a real internet company, this is not the place. Slow product release and waterfall project methodology.

    Trip.com2019-09-25
  10. Helpful (2)

    "Empty promises from the top."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Trip.com full-time for less than a year

    Pros

    Modern office space situated in a good location in Edinburgh. Hard working advisors.

    Cons

    A lot of the problems in Edinburgh are caused by weak management. All problems are a result of their inability to manage a contact centre such as this. I am surprised that Ctrip still can't see that the person they have appointed to run this site fails to address the real issues taking place in Edinburgh. I have read all comments below and agree with them entirely. I will go on to list my top concerns. Ctrip may want to take note, I was one of many senior managers who have left in Edinburgh within 12 months. Team Leaders can't spend time with agents, no coaching or 121's in months have taken place. New hires go straight from training to taking calls and asked to do overtime. They make mistakes because they have no coaching and there is no feedback given on the quality of their calls. Advisors have no guidance and are stressed due to work. Process change daily and no one knows how to deal with this. People walking off site and those that are still there are off sick frequently. There is no leadership meeting and managers don't know what they are doing from one day to the next. Rotas and work life balance do not exist. Staff work lates and then scheduled to start early mornings. No appreciation for work life balance.

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    Trip.com2019-09-25
Found 2 reviews