TripAdvisor Reviews in Oxford, England | Glassdoor

TripAdvisor Oxford Reviews

Updated July 14, 2017
27 reviews

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Oxford, England (UK)

3.3
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
12 Ratings

27 Employee Reviews

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Pros
Cons
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  1. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Oxford, England (UK)
    Former Employee - Customer Service Advisor in Oxford, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor (More than a year)

    Pros

    - good working atmosphere
    - very nice office in Oxford
    -decent pay

    Cons

    - difficult to advance within the company

    Advice to Management

    - do more internal careers programs


  2. Helpful (5)

    "Bad managers makes good employees leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Oxford, England (UK)
    Former Employee - Account Manager in Oxford, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    The benefit package was great.

    Cons

    Lack of communication and trust in general, we never know what was the objective or what to do because they change the rules all the time. Also, at least in the Oxford office, the election of the Team Leaders and Managers was very poor, with people with no formation or experience in the field, people that made their decisions based on sympathy and not professionally. For two years my Team Lead was bullied me and when I informed HR they decided to do nothing, because they just don't care.

  3. "Fraud Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Analyst in Oxford, England (UK)
    Current Employee - Fraud Analyst in Oxford, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TripAdvisor (More than 3 years)

    Pros

    You work under pressure and learn new techniques about fraud

    Cons

    You have to be quick and pay a lot fo attention to details


  4. Helpful (2)

    "account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Continuity Sales Executive in Oxford, England (UK)
    Current Employee - Continuity Sales Executive in Oxford, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    TA Hotel solution is leader in marketing tools for Hotels, great international environment and really good salary and benefit s, solid brand reputation .

    Cons

    really difficult to have a career improvement


  5. Helpful (2)

    "not too bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales Executive in Oxford, England (UK)
    Former Employee - Telesales Executive in Oxford, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    benefits and pay informal environment snacks free beer

    Cons

    no room for growth no room for sharing ideas

    Advice to Management

    -


  6. Helpful (2)

    "Love it here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oxford, England (UK)
    Current Employee - Anonymous Employee in Oxford, England (UK)
    Recommends
    Positive Outlook

    I have been working at TripAdvisor full-time

    Pros

    -Great Office
    -Great Perks
    -Great People
    -Development Opportunities

    Cons

    Some employee benefits aren't competitive.

    Advice to Management

    In order to keep the "speed wins" mentality the non US sites need to be more autonomous to know and win in their own markets.


  7. "Varied Fast Paced challenging fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Oxford, England (UK)
    Former Employee - Sales Manager in Oxford, England (UK)
    Recommends
    Neutral Outlook

    I worked at TripAdvisor full-time (More than 5 years)

    Pros

    Challenging, fast paced, results driven great culture and environment

    Cons

    Communication cross departments not always good

  8. Helpful (10)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Oxford, England (UK)
    Former Employee - Account Manager in Oxford, England (UK)
    Doesn't Recommend

    Pros

    Nice premises. Lively and colorful. Some of the people are amazing.

    Cons

    Management is not present on premises. They work remotely from the USA. They ask you to be frank and open but when one does is out. Management works also based on personal simpathies rarher than objective facts. They invite you to leave the company without saying goodbyes to your fellow workers. Awful sensation. So much for humanity and wellness. They are all words and no substance whatsoever.....

    Advice to Management

    Management should be present on premises working remotely is not sufficient. Management very full of themselves.

    TripAdvisor Response

    May 12, 2016 – SVP, Global Sales

    Thank you for your comments. I see that you're a former employee, so am unsure when you left TripAdvisor; but we've recently made some significant changes to our Global Sales Organization. We... More


  9. Helpful (15)

    "Not recommended if you work in Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Oxford, England (UK)
    Current Employee - Customer Service Advisor in Oxford, England (UK)
    Neutral Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    Personal travel benefits, free drinks on Friday, bonus every 3 or 4 months, health and dentist insurance

    Cons

    The new employees who start one year after you always will be paid more than you. Loyalty to the company and quality at work are not considered. Very difficult to be promoted

    TripAdvisor Response

    Apr 29, 2016 – President, Vacation Rentals

    Thanks for your feedback. There are many considerations that go into promotional decisions, including individual performance and business need. We’re proud of the many employees who are promoted each... More


  10. Helpful (3)

    "Inside Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Oxford, England (UK)
    Former Employee - Inside Sales Representative in Oxford, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    An amazing international environment and a great office in Oxford

    Cons

    The Management is very insufficient

    Advice to Management

    Listen to the employees and try to do some improvements

    TripAdvisor Response

    Apr 7, 2016 – SVP, Global Sales

    Thank you for taking the time to leave your feedback. I’m happy to see that you enjoyed the office environment and global feel of TripAdvisor. Employee feedback is a critical element to a well-run... More


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