TripAdvisor Product Manager Reviews | Glassdoor

TripAdvisor Product Manager Reviews

Updated May 3, 2017
12 reviews

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Product Manager

3.1
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
11 Ratings

Employee Reviews

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Pros
Cons
  • Some poor work life balance at times (in 12 reviews)

  • Poor upper management and confusion in the direction of the company (in 20 reviews)

More Pros and Cons

  1. Helpful (5)

    "growing organization with a great culture but weak vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Boston, MA
    Current Employee - Senior Product Manager in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Quality, talented people. Well resourced. High visibility at all levels of the organization. Flexible organizational structure to evolves to meet opportunities. High growth creates many opportunities.

    Cons

    Culture favors iteration over necessary step changes. Management sometimes treats success metrics as a vision and doesn't defend the user experience. Few women at senior positions and implicit biases often surface. Weakness in the director ranks create churn.

    Advice to Management

    Set more of a vision and guidelines to unify the organization. Reflect on why women are not 50/50 in the product organization despite junior ranks weighing heavily towards more women.


  2. Helpful (6)

    "It was fun while it lasted"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Product Manager in Boston, MA
    Former Employee - Associate Product Manager in Boston, MA
    Doesn't Recommend
    Approves of CEO

    I worked at TripAdvisor full-time (More than 5 years)

    Pros

    Perks, really smart and fun people to work with, individual and team bonuses, dogs.

    Cons

    Bad management gets rewarded, lower salaries because of perks

    Advice to Management

    Stop turning a blind eye to bad managers and getting rid of the good people who work their heart out for you.


  3. Helpful (6)

    "Time to go beyond the perks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Former Employee - Product Manager in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    Just like others have written, the free food, snacks everywhere, fun events like Halloween party, great gym and amazing office space. So basically...the perks
    The feeling that you are working at a "cool place"

    Cons

    Senior Management seems out of touch with the majority of the staff.
    The motto of "Speed Wins" is spoken about all topics, all projects, but not all projects are the same and "Speed Wins" does not always make sense
    The constant feeling of stress due to unrealistic timelines.

    Advice to Management

    Take a step back and start asking some really hard questions.
    What has changed? What can we do to stop good people from leaving?
    Acknowledge that not all things need to be done fast "Speed Wins" is not always the answer.

    TripAdvisor Response

    Apr 3, 2017 – SVP, Product

    I appreciate the feedback and I hope that you were able to share your thoughts with your manager or HRBP before you left TripAdvisor. I agree that different projects can require different approaches ... More


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  5. Helpful (7)

    "Product Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Boston, MA
    Current Employee - Product Manager in Boston, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Great benefits, good work/life balance, free food, free gym, beautiful office with snacks, free shuttle if you don't want to drive, and a laid back culture that rarely fires anyone.

    Cons

    Layers and layers of approval for the smallest decisions, with each layer contradicting the layer above it. Managers do not know how to manage - a lot of micro-management. The concept and practice of mentorship do not exist because managers have never been exposed to that themselves. This is not a place to stretch your wings or learn to be the best-in-class, this is a place to relax, especially if you have children. It's perfect for the right person with not a lot of ambition.

    Advice to Management

    Stop micro-managing. Start letting your employees do their job instead of micro-managing them. And if they consistently do a bad job, just fire them.

    TripAdvisor Response

    Feb 6, 2017 – SVP, Product

    Thanks for your candid feedback. We are very proud of the benefits, office experience and work life balance that TripAdvisor provides and I’m pleased to see your positive remarks about all of these ... More


  6. Helpful (1)

    "Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Needham, MA
    Current Employee - Senior Product Manager in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Great new building - really makes a difference in work effectiveness. Right away you get to work on big, impactful projects.

    Cons

    Bigger company so red tape in getting things done. Spend a lot of time coordinating with other teams and getting buy in. Pay is not competitive.

    TripAdvisor Response

    Jul 25, 2016 – SVP, Product

    Thanks for your feedback. I'm glad to see that you're enjoying the new building and impactful work that we do here. I appreciate your comments surrounding project coordination and buy in. Finding ... More


  7. Helpful (3)

    "A rocket ship of a company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Former Employee - Product Manager in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    Amazing team members. Very intelligent, thoughtful and nice. They encourage employees to try new things, not to fear failure.

    Cons

    There are several management layers, so career growth can be quite slow.

    Advice to Management

    Keep up with the awesome work!


  8. Helpful (5)

    "Many great reasons to stay, but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Needham, MA
    Current Employee - Product Manager in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 5 years)

    Pros

    Have you seen the new office? It's wonderful! Heard about the no a$$h0l3 policy? It's true! Free, catered lunches, alcohol, snacks and coffee (iced or hot)? Check. A cooperative, self-starter culture and talented co-workers? Check and check. There are so many wonderful things that make working at TripAdvisor great.

    Cons

    As the company morphs into a large, corporate entity, the values are getting lost in a mountain of meetings, quarterly reviews and daily progress reports. Doubtless the company will rediscover its identity (something it is serious about), but not before a few good folks decide it's time to move on.

    Advice to Management

    Have a consistent culture and set of values across all teams. For example, there is such a HUGE disparity between how managers interpret 'flexible hours' across the company (from 'that's fine' to 'that's not possible'). Definitely a big difference between how this was interpreted just a handful of years ago.

    TripAdvisor Response

    Apr 7, 2016 – SVP, Product

    Thank you for your feedback and it’s great to see that you’re enjoying the culture and many great benefits that we offer here at TripAdvisor. I appreciate your thoughtful remarks regarding our ... More


  9. Helpful (14)

    "Don't be fooled by these reviews."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Former Employee - Product Manager in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    Lunch. That's about it. Since I'm required to write 20 words then I just...

    Cons

    Terrible culture. Vindictive and polictical. You'll be pushed to work nights and weekends.

    Advice to Management

    Adapt and value your employees.

    TripAdvisor Response

    Apr 14, 2016 – SVP, Product

    Thank you for your comments, although it’s very disappointing to read about your negative experience here. Culture is important at TripAdvisor and is one of our most important challenges as we ... More


  10. Helpful (1)

    "Great place to work. Really great time in this hidden gem."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Newton, MA
    Former Employee - Product Manager in Newton, MA
    Recommends
    Approves of CEO

    Pros

    A hidden gem. People don't really know what goes on at TripAdvisor, but they have a great thing going that was really special to be a part of. It's not as flashy or sexy as some other companies from the outside, but on the inside it was very fulfilling. Never once did I dread going to work, which was a first for me. In fact sometimes I liked it! Sometimes I think about asking to go back.

    Cons

    Only real negative I can think of is that they are like a machine so a little less prone to take risks with the product. But hey, they have a good thing going and it works.

    Advice to Management

    Try a few experiments with outside the box projects and see what happens. The talent is there to make it work in a big way.


  11. Helpful (12)

    "Rough treatment by management team but great coworkers and benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Newton, MA
    Former Employee - Product Manager in Newton, MA
    Approves of CEO

    Pros

    Gold-standard benefits, competitive salaries, stable high-growth company, smart and driven coworkers, great opportunities for young/new employees to learn and grow (to a certain point), easy access to highway for suburban people

    Cons

    Management team micro-manages, little room for experienced hires to grow, poor work-life balance, no thank yous or appreciation for good work, heavy territorial politics among senior management team, not easy access to the MBTA

    Advice to Management

    Give your mid-level managers enough guidance on what you want done and then back off and let them do their jobs. Stop reorganizing the company again and again.