TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated March 19, 2017
401 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
260 Ratings

401 Employee Reviews

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Pros
Cons
  • tons of video meetings, work life balance is not good in my team (in 11 reviews)

  • Poor upper management and confusion in the direction of the company (in 18 reviews)

More Pros and Cons

  1. Helpful (2)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Free lunch and fun activities

    Cons

    Poor upper management and confusion in the direction of the company

    Advice to Management

    Better communication


  2. Helpful (3)

    "good employer, but do not plan to grow your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Senior Manager in Newton, MA
    Current Employee - Senior Manager in Newton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    - good benefits scheme (healthcare, dental, company parties, well being allowance)
    - relatively low-stress environment
    - flexibility: most teams allow members to work from home/work remotely regularly (on average 1-2 days a week).

    Cons

    - career progression: if you work outside of the hotels category - difficult to progress or grow your careers. so, you should be happy with your current position and do not count on progressing as its very difficult to do.
    - great benefits for new fathers, full canteen.
    - many key decisions driven out of the US - so during times of uncertainty and significant company changes you will feel able to influence.

    Advice to Management

    - Find a way to keep and promote our best talent.


  3. Helpful (20)

    "Don't be Fooled by Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    The benefits are great, and some of the best I've experienced, and the corporate headquarters is a beautiful and physically nice place to work. If these are most important to you, and you don't mind a hostile, rude and unfriendly work environment, then this is the place for you.

    Cons

    Experiences/ culture depends on what department you work for, but overall culture is rude, cut-throat, and everyone cares only for themselves. Communication from executives is very vague, and often biased or misleading. Interactions and communications among management and coworkers is rude. Employees are often made to feel stupid, and unfairly put on the spot to be made an example of. Work hours are flexible, but employees are expected to work 24/7. HR does not provide a comfortable forum to bring up and address issues as they are ingrained with management & executive teams.

    Advice to Management

    Show your employees you value them and foster a caring environment.

    TripAdvisor Response

    Mar 7, 2017 – Chief People Officer

    I appreciate you taking the time to leave your feedback, although it is certainly tough to read that you are so unhappy here. Your experience differs from what I hear from most employees, who tend ... More


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  5. Helpful (5)

    "Micro mangement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time

    Pros

    Beautiful office, free food/gym, and good salaries... As every other one said

    Cons

    As a long-time employee, I hate to give trip such a low rating. It used to be a great place to work, when the company is much smaller, and the office is less shinny. However, the culture has drastically changed.

    The management is terrible, making it such a stressful place to work. Creativity is not encouraged; process takes forever and gets blocked by endless design reviews; false urgency is created to push employee to work over time; blaming and micromanagement are what mid-managements do.


  6. Helpful (2)

    "Good role with upside"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Product Management in San Francisco, CA
    Current Employee - Director, Product Management in San Francisco, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Largest player in the industry, data-driven business model, and opportunity for growth in company as it rebounds

    Cons

    Periodic strategy pivots that have significant downstream impacts


  7. Helpful (13)

    "High stress, little direction."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Beautiful office, good compensation, free food, free beer, convenient location and lots of company events.

    Cons

    "Speed wins" is the motto that prevails. Strategic long term planning isn't what is valued. Management often utilizes a tactic of creating false pressure to try to get employees to do more in less time which only seemed to create more stress and less quality. Don't try going to Human Resources for help, very little of what you say stays in confidence.

    Advice to Management

    To save this ship, there needs to be some major shake-ups in the executive management. Find people who excel at building software and dump those who chase the next financial quarter results.

    TripAdvisor Response

    Mar 7, 2017 – Chief People Officer

    Thank you for sharing your thoughts. You mention in your review that one of your concerns is voicing issues to Human Resources. I apologize that you’ve had a negative experience. Our HR team ... More


  8. Helpful (1)

    "Join only if you work for Hotels segment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer II in New York, NY
    Former Employee - Software Engineer II in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    - Great Benefits, free food, insurance.
    - Friendly co workers and good work life balance

    Cons

    - Moving across the company is hard as most of the openings are for passive roles not active ones.
    - The company doesn't invest in employees learning as the CEO has speed wins motive.

    Advice to Management

    You don't hire smart people to tell what to do, you should hire smart people so that they can tell you what to do. Management needs to improvise on listening as the communication is only one way.


  9. Helpful (1)

    "Great Pay and Benefits, Upward Mobility Rare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor (More than a year)

    Pros

    The pay and benefits at TripAdvisor are stellar. Hard to beat.

    Cons

    The office culture isn't great. Not a lot of cross-team collaboration.

    Advice to Management

    Focus more on keeping good employees or you'll lose some really smart people.


  10. Helpful (2)

    "Best in Boston"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Accounting in Needham, MA
    Current Employee - Staff Accounting in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    Free lunch, 6 kegs, game room, casual dress, great co-workers and hours (for the Finance Department)

    Cons

    Upward mobility can be limited within the department, especially as many co-workers are planning to stay for a long time. Tuition reimbursement is just $5000 per year.

    Advice to Management

    Keep it up.


  11. Helpful (6)

    "Product Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Boston, MA
    Current Employee - Product Manager in Boston, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Great benefits, good work/life balance, free food, free gym, beautiful office with snacks, free shuttle if you don't want to drive, and a laid back culture that rarely fires anyone.

    Cons

    Layers and layers of approval for the smallest decisions, with each layer contradicting the layer above it. Managers do not know how to manage - a lot of micro-management. The concept and practice of mentorship do not exist because managers have never been exposed to that themselves. This is not a place to stretch your wings or learn to be the best-in-class, this is a place to relax, especially if you have children. It's perfect for the right person with not a lot of ambition.

    Advice to Management

    Stop micro-managing. Start letting your employees do their job instead of micro-managing them. And if they consistently do a bad job, just fire them.

    TripAdvisor Response

    Feb 6, 2017 – SVP, Product

    Thanks for your candid feedback. We are very proud of the benefits, office experience and work life balance that TripAdvisor provides and I’m pleased to see your positive remarks about all of these ... More



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