TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated April 19, 2017
408 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
265 Ratings

408 Employee Reviews

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Pros
Cons
  • tons of video meetings, work life balance is not good in my team (in 11 reviews)

  • Poor upper management and confusion in the direction of the company (in 19 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Excellent company - values, goals, teamwork"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Ewing, NJ
    Former Employee - Director in Ewing, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    Working with highly competent, high performing teams. Respectful working environment. Dynamic product development.

    Cons

    Challenging stretch goals, not necessarily a bad thing!

    Advice to Management

    I have a lot of respect for Steve Kaufer, I've learned a lot from him on how to lead and how to grow a mission into a solid company without losing the startup charm.

    TripAdvisor Response

    Jan 4, 2017 – Chief People Officer

    Thank you for your thoughtful feedback. We’re very proud of the culture and hardworking teams at TripAdvisor. Thank you for being a dedicated member of our team for the past several years,and for ... More


  2. "A company that definitely worth working for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Scientist in Needham, MA
    Current Employee - Data Scientist in Needham, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    The company has been rated as the best place to work for several consecutive years and indeed has a wonderful company culture.

    Cons

    Wish there could be more available the parking area and is located in a more downtown-feeling area. Needham is still dar away from Boston downtown.

    Advice to Management

    I don't really work there for very long so I don't have constructive advice towards the management yet. I might will update in couple years.


  3. Helpful (6)

    "good employer, but do not plan to grow your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Senior Manager in Newton, MA
    Current Employee - Senior Manager in Newton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    - good benefits scheme (healthcare, dental, company parties, well being allowance)
    - relatively low-stress environment
    - flexibility: most teams allow members to work from home/work remotely regularly (on average 1-2 days a week).

    Cons

    - career progression: if you work outside of the hotels category - difficult to progress or grow your careers. so, you should be happy with your current position and do not count on progressing as its very difficult to do.
    - great benefits for new fathers, full canteen.
    - many key decisions driven out of the US - so during times of uncertainty and significant company changes you will feel able to influence.

    Advice to Management

    - Find a way to keep and promote our best talent.


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  5. Helpful (5)

    "Good role with upside"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Product Management in San Francisco, CA
    Current Employee - Director, Product Management in San Francisco, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Largest player in the industry, data-driven business model, and opportunity for growth in company as it rebounds

    Cons

    Periodic strategy pivots that have significant downstream impacts


  6. Helpful (4)

    "Time to go beyond the perks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Former Employee - Product Manager in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    Just like others have written, the free food, snacks everywhere, fun events like Halloween party, great gym and amazing office space. So basically...the perks
    The feeling that you are working at a "cool place"

    Cons

    Senior Management seems out of touch with the majority of the staff.
    The motto of "Speed Wins" is spoken about all topics, all projects, but not all projects are the same and "Speed Wins" does not always make sense
    The constant feeling of stress due to unrealistic timelines.

    Advice to Management

    Take a step back and start asking some really hard questions.
    What has changed? What can we do to stop good people from leaving?
    Acknowledge that not all things need to be done fast "Speed Wins" is not always the answer.

    TripAdvisor Response

    Apr 3, 2017 – SVP, Product

    I appreciate the feedback and I hope that you were able to share your thoughts with your manager or HRBP before you left TripAdvisor. I agree that different projects can require different approaches ... More


  7. Helpful (2)

    "Join only if you work for Hotels segment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer II in New York, NY
    Former Employee - Software Engineer II in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    - Great Benefits, free food, insurance.
    - Friendly co workers and good work life balance

    Cons

    - Moving across the company is hard as most of the openings are for passive roles not active ones.
    - The company doesn't invest in employees learning as the CEO has speed wins motive.

    Advice to Management

    You don't hire smart people to tell what to do, you should hire smart people so that they can tell you what to do. Management needs to improvise on listening as the communication is only one way.


  8. Helpful (3)

    "Great Pay and Benefits, Upward Mobility Rare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor (More than a year)

    Pros

    The pay and benefits at TripAdvisor are stellar. Hard to beat.

    Cons

    The office culture isn't great. Not a lot of cross-team collaboration.

    Advice to Management

    Focus more on keeping good employees or you'll lose some really smart people.


  9. Helpful (3)

    "Best in Boston"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Accounting in Needham, MA
    Current Employee - Staff Accounting in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    Free lunch, 6 kegs, game room, casual dress, great co-workers and hours (for the Finance Department)

    Cons

    Upward mobility can be limited within the department, especially as many co-workers are planning to stay for a long time. Tuition reimbursement is just $5000 per year.

    Advice to Management

    Keep it up.


  10. Helpful (7)

    "Product Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Boston, MA
    Current Employee - Product Manager in Boston, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Great benefits, good work/life balance, free food, free gym, beautiful office with snacks, free shuttle if you don't want to drive, and a laid back culture that rarely fires anyone.

    Cons

    Layers and layers of approval for the smallest decisions, with each layer contradicting the layer above it. Managers do not know how to manage - a lot of micro-management. The concept and practice of mentorship do not exist because managers have never been exposed to that themselves. This is not a place to stretch your wings or learn to be the best-in-class, this is a place to relax, especially if you have children. It's perfect for the right person with not a lot of ambition.

    Advice to Management

    Stop micro-managing. Start letting your employees do their job instead of micro-managing them. And if they consistently do a bad job, just fire them.

    TripAdvisor Response

    Feb 6, 2017 – SVP, Product

    Thanks for your candid feedback. We are very proud of the benefits, office experience and work life balance that TripAdvisor provides and I’m pleased to see your positive remarks about all of these ... More


  11. Helpful (1)

    "Best places to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Needham, MA
    Current Employee - Senior Manager in Needham, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    Bright friendly helpful people. You will always be challenged to do your best work here and the facilities are second to none. Green workplaces and social awareness thru the company's charitable foundation set the tone. The focus is not simply vacations but travel in a broad sense.

    Cons

    Terrible location to commute to by car but there are shuttles to public transportation. Long hours in some groups. Bonus is dependent on being there on the payout date. Stock comp is limited to restricted stock for positions below director level..

    Advice to Management

    Open workstations are very distracting and must reduce productivity. Particularly in finance area.

    TripAdvisor Response

    Jan 4, 2017 – Chief People Officer

    Thanks for your feedback. I couldn’t agree more with your comments about the friendly team, challenging environment and incredible office space that TripAdvisor provides. And as you allude to in the ... More



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