TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated October 21, 2017
451 reviews

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3.4
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
298 Ratings

451 Employee Reviews

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Pros
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  1. Featured Review

    Helpful (2)

    "Excellent company - values, goals, teamwork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Ewing, NJ
    Former Employee - Director in Ewing, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    Working with highly competent, high performing teams. Respectful working environment. Dynamic product development.

    Cons

    Challenging stretch goals, not necessarily a bad thing!

    Advice to Management

    I have a lot of respect for Steve Kaufer, I've learned a lot from him on how to lead and how to grow a mission into a solid company without losing the startup charm.

    TripAdvisor Response

    Jan 4, 2017 – Chief People Officer

    Thank you for your thoughtful feedback. We’re very proud of the culture and hardworking teams at TripAdvisor. Thank you for being a dedicated member of our team for the past several years,and for... More


  2. "Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work and life balance

    Cons

    Not any to note today

  3. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Needham, MA
    Former Employee - Intern in Needham, MA
    Recommends
    Approves of CEO

    I worked at TripAdvisor part-time

    Pros

    Free Snacks, Nice Office Building, Versatile Work Space, Great Benefits

    Cons

    The constant meetings can be distracting, should consider a more collaborative in higher level management positions.

    Advice to Management

    Keep doing your thing


  4. Helpful (6)

    "Since Steve Kaufer LOVES reviews..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    The perks, even for those of us who were not in HQ: fully covered employee insurance, annual vacation stipend, 401K matching, health and wellness stipend, extended holiday calendar, to name a few.

    Cons

    - The perks, which are/were a replacement to giving you a salary representative of similar roles/fair market.
    - Bloated middle management.
    - Red tape to fixing broken processes/inefficiencies.
    - Even after being revamped, the review process made it impossible to do well.
    - Also RE: the review process, being told that "No one ever gets 100%" on their reviews is unconscionable!
    - Favoritism amongst management.
    - Despite having a peer recognition program, management selectively (not surprisingly) gives out these accolades, to those who do not deserve it.
    - Speed does not win: iteration is great for engineering, but not across the board. Steve does not even follow this himself when every new hire has to cross his desk.

    Advice to Management

    I know the Cons listed above will be rebutted by HR and/or Management here on Glassdoor, but I have ZERO reason to lie about the atrocities I've noted. I've only given a 2* rating for the perks, but in the long term, the Cons outweigh the Pros.

    That's not to say I didn't work with some uber awesome co-workers, they are what kept me at TripAdvisor for as long as I did. But to bear witness on multiple occasions: being overlooked for recognition in front of the entire US team because your then manager wasn't aware he had to prepare something for said meeting; being used as a ploy to manage up to upper management to prove that your manager was doing their job by being placed on a performance plan; to having a newly promoted manager takes credit for your work even though you've noted it to their manager is another thing I will not stand for.

    I'm not going to plead because it would do me no good now (or anyone else for that matter), but upper management needs to cut the red tape and be honest & realistic about things. Rather than brushing aside suggestions from those who are in the weeds, actually take a pause and listen to your teams who do the actual work and heavy lifting by not trying to apply theory to real life actualities.

    And like someone said in the reviews, stop trying to operate like a tech company when you're actually a content/resource company.


  5. Helpful (6)

    "Lack of transparency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at TripAdvisor full-time

    Pros

    free lunch, free snacks, fitness reimbursement, etc.

    Cons

    products do not work and management is the definition of lack of transparency


  6. Helpful (2)

    "Attract & Retain: Not Getting the Message"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Architect in Boston, MA
    Former Employee - Software Architect in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    Lots of excellent people, mostly nondysfunctional work culture, tons of perks , free parking, free food, attractive and comfortable building, flexible hours.

    Cons

    Main office is far from public transit. Company-provided shuttle buses don't work well in Boston traffic. No on-site chld care.

    Advice to Management

    Expand Causeway office to be an option for urban-dwelling younger talent (maybe working 2 days/week in Needham).

    TripAdvisor Response

    Oct 7, 2017 – SVP Engineering and Operations

    Thanks for taking the time to leave your feedback and I’m pleased to see that you enjoyed many of the things that make TripAdvisor a top place to work. As you mentioned, TripAdvisor offers not only... More


  7. Helpful (17)

    "Wouldn't Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Current Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    Free Lunch
    Quality Engineering Teams
    Shuttles from greenline

    Cons

    Erratic management driven by latest shiny object
    Lip service to "no jerk" rule
    Suburbs

    Advice to Management

    At the end of the day, this is Steve Kaufer's company. I'm not sure that the advice of "find a ceo focused on strategy, not finding all of the bugs on TripAdvisor" will really cause you to look for a CEO focused on the right things.

  8. Helpful (3)

    "Good people, good benefits, high expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Ability to work on interesting projects and learn new areas
    Great benefits/ perks
    Good work/life balance
    Dedication to improving/ responding to feedback
    Pretty good autonomy and empowerment at the mid-levels

    Cons

    Executive management doesn't seem to talk to each other about issues affecting multiple teams
    Can't get decisions made at the highest levels
    Seeming lack of interest in current employee satisfaction

    Advice to Management

    Executive management needs to lead by example- talk to each other when issues come up. Don't expect that your directs can make high-level cross functional decisions when you can't.


  9. "Overally Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Needham, MA
    Current Employee - Engineer in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Friendly and positive culture, Great Perks. Colleagues are very smart and easygoing to work with. Most everyone (95%) are nice and willing to help others. Definitely a great place for both working hard and playing hard.

    Cons

    n/a not much, mostly good

    Advice to Management

    would be good to have a better engineer rotation program or career advancement program

    good engineer bad leadership when senior engineer acting as Technical Manager without going through proper vesting and review. Wish all leadership positions were more carefully chosen.

    TripAdvisor Response

    Jul 27, 2017

    Thanks for your feedback and for your continued commitment to TripAdvisor. I appreciate you highlighting the positive and friendly culture here and I definitely agree that we’re fortunate to work... More


  10. Helpful (2)

    "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time

    Pros

    Smart people to work with

    Cons

    Very tops down approach compared to my previous job


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