TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated February 13, 2019
564 reviews

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3.7
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
366 Ratings

Employee Reviews

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Pros
  • "Amazing food and work life balance" (in 49 reviews)

  • "Good benefits package and plenty of useful amenities - free lunch twice a week" (in 92 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Analytics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analytics Consultant in Needham, MA
    Current Employee - Analytics Consultant in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Great culture. You can see people focused on work and not chatting around. Good goal setting and 360 degree feedback. Amazing food and work life balance.

    Cons

    Travel is a challenging industry.

    TripAdvisor Response

    May 15, 2018 – TripAdvisor

    Thanks for taking the time to leave your review and for your positive comments about our culture and benefits. As a longstanding TripAdvisor employee, you’ve seen our feedback process evolve over the... More


  2. "Amazing Place to Work Amazing Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Continuity in Needham, MA
    Former Employee - Sales/Continuity in Needham, MA
    Recommends
    No opinion of CEO

    I worked at TripAdvisor full-time

    Pros

    Benefits here are amazing. When I list off the benefits to people their mind is usually blown.

    Cons

    Not a lot of room for growth in the sales org.

  3. "Fun environment, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Progressive, fun office environment with cool perks like free lunch, free on site gym with classes, dog friendly, special events, pub, etc.
    Exciting industry (travel) that permeates the office
    Approachable and friendly people

    Cons

    The company loves to promote transparency, but sometimes it is lacking across levels with the greater plan for areas of the business.


  4. Helpful (5)

    "Zero recognition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Needham, MA
    Current Employee - Customer Support in Needham, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    Awesome benefits and coworkers, without the people I work with, I would have lost it already.

    Cons

    Department constantly restructuring, people are expected to take on senior/mgmt roles simply to cover all the bases without receiving any recognition or pay increase. Every action is micromanaged to the point where you feel inhuman. Treated as second-class citizens within the TA structure, explicitly told that some benefits are "not for us."

    Advice to Management

    It's insulting that saving 200 bucks on a bonus or 50 cents an hour raise is prioritized over giving deserved recognition. There's a need to have a morale probe every once and a while, and retention through recognition should be a focus. It seems as though a lot of energy goes into keeping costs for the department extremely low, but it costs more to invest in hiring and training than it does to pay the buck an hour raise to keep the good people you have happy.


  5. Helpful (1)

    "Overall it's a really great place to work if you don't mind a slow commute"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Needham, MA
    Former Employee - Marketing Specialist in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than 5 years)

    Pros

    Stellar benefits, topped by the free lunches, incredible health insurance, and generous PTO.

    Cons

    Difficult to move up. The company has been constantly reorganizing as it tries to reposition itself in the market causing responsibilities to be constantly changing. Needham has a very high COL so unless you're senior management and can afford a $600k home, you'll have to settle for sitting in traffic an hour each way to work

    Advice to Management

    Tell your employees that they're doing a good job every once and a while


  6. "I have been working at TripAdvisor full-time (less than 3 months)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Las Vegas, NV
    Current Employee - Customer Service in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    Great benefit! Good environment to work. Great company culture and core values.

    Cons

    Travel is a challenging industry.


  7. "Great Company that is going places"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Needham, MA
    Current Employee - Senior Software Engineer in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    Growing quickly. Good work life balance. Takes care of their employees. Lots of interesting things to work on. Great transparency with quarterly all hands meetings.

    Cons

    It's a large company with some legacy code. Takes time to get up to speed and you definitely have to be self-motivated.

    Advice to Management

    Keep up the transparency.

  8. Helpful (1)

    "Great Place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Free Lunch every single day

    Cons

    None. Was just an intern


  9. Helpful (9)

    "Sales/ Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Sales in Las Vegas, NV
    Former Employee - Customer Service/Sales in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    Good people trying to make a living. Meet Celebrities, food, coffee.

    Cons

    2 sided environment- provides fun atmoshpere with games and food yet no time to truly experience this side of the business. Constantly working hard to make numbers that are constantly changing to secure bonus for family peace of mind. 2 15 minute breaks and 30 minute lunch that if you are late from receive point deduction. 10 points max per year. Point deductions includes being sick with stipulations and signings of paperwork that creates anxiety and restlessness between employee and management. Way too much micro management and not enough understanding into peoples lives outside of work. Understanding is shown by answers that minimize employees individuality in bad situations and talk of the employee that is perfect.

    Advice to Management

    Ease back.


  10. Helpful (4)

    "Ego Trip Gone Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    Smart people. Nice offices. Good food.

    Cons

    Long time sales leaders control all interactions with clients due to fear of being exposed as out of touch with industry trends.

    TripAdvisor Response

    Jan 29, 2019 – TripAdvisor

    Thank you for highlighting our smart people, great office spaces and industry leading perks. We strive to create collaborative and comfortable environments where our teams can easily focus on doing... More