TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated December 15, 2017
465 reviews

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3.4
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
308 Ratings

465 Employee Reviews

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Pros
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  1. Featured Review

    Helpful (3)

    "Excellent company - values, goals, teamwork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Ewing, NJ
    Former Employee - Director in Ewing, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    Working with highly competent, high performing teams. Respectful working environment. Dynamic product development.

    Cons

    Challenging stretch goals, not necessarily a bad thing!

    Advice to Management

    I have a lot of respect for Steve Kaufer, I've learned a lot from him on how to lead and how to grow a mission into a solid company without losing the startup charm.

    TripAdvisor Response

    Jan 4, 2017 – Chief People Officer

    Thank you for your thoughtful feedback. We’re very proud of the culture and hardworking teams at TripAdvisor. Thank you for being a dedicated member of our team for the past several years,and for... More


  2. "CruiseCritic is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ewing, NJ
    Former Employee - Anonymous Employee in Ewing, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TripAdvisor full-time

    Pros

    -Extremely collegial work environment
    -Wonderful work-life balance
    -Great benefits
    -Learning and development opportunities

    Cons

    -Happy employees means less opportunity for advancement
    -Isolated campus
    -Long-distance collaboration can be difficult

    TripAdvisor Response

    Dec 14, 2017 – TripAdvisor

    Thanks for sharing your experience at CruiseCritic and glad to see that you enjoyed many aspects of your employment with us. We’re very proud to offer our employees a wonderful work environment and... More

  3. Helpful (2)

    "Amazing Culture, Limited Mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Needham, MA
    Current Employee - Sales in Needham, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    free lunch, gym and travel stipends, great benefits and time off, paid healthcare, dogs in the offi,e free beer/wine/coffee, fantastic coworkers

    Cons

    lack of upward mobility, lack of transparency from upper management, launching ideas that are half baked in the great effort to push out results quickly

    Advice to Management

    allow pilots of ideas from truly invested employees, more communication, better career paths


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Amazing headquarters, brilliant CEO, nice benefits

    Cons

    Company facing some challenges at the moment but feel confident we'll get there.


  5. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time

    Pros

    Great benefits, easy hours, work from home options when necessary.

    Cons

    work is pretty boring.


  6. "Travel-minded environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great if you have a passion for different cultures and cities

    Cons

    Difficult to get promoted. Hard to see career growth in the long run


  7. Helpful (17)

    "Since Steve Kaufer LOVES reviews..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    The perks, even for those of us who were not in HQ: fully covered employee insurance, annual vacation stipend, 401K matching, health and wellness stipend, extended holiday calendar, to name a few.

    Cons

    - The perks, which are/were a replacement to giving you a salary representative of similar roles/fair market.
    - Bloated middle management.
    - Red tape to fixing broken processes/inefficiencies.
    - Even after being revamped, the review process made it impossible to do well.
    - Also RE: the review process, being told that "No one ever gets 100%" on their reviews is unconscionable!
    - Favoritism amongst management.
    - Despite having a peer recognition program, management selectively (not surprisingly) gives out these accolades, to those who do not deserve it.
    - Speed does not win: iteration is great for engineering, but not across the board. Steve does not even follow this himself when every new hire has to cross his desk.

    Advice to Management

    I know the Cons listed above will be rebutted by HR and/or Management here on Glassdoor, but I have ZERO reason to lie about the atrocities I've noted. I've only given a 2* rating for the perks, but in the long term, the Cons outweigh the Pros.

    That's not to say I didn't work with some uber awesome co-workers, they are what kept me at TripAdvisor for as long as I did. But to bear witness on multiple occasions: being overlooked for recognition in front of the entire US team because your then manager wasn't aware he had to prepare something for said meeting; being used as a ploy to manage up to upper management to prove that your manager was doing their job by being placed on a performance plan; to having a newly promoted manager takes credit for your work even though you've noted it to their manager is another thing I will not stand for.

    I'm not going to plead because it would do me no good now (or anyone else for that matter), but upper management needs to cut the red tape and be honest & realistic about things. Rather than brushing aside suggestions from those who are in the weeds, actually take a pause and listen to your teams who do the actual work and heavy lifting by not trying to apply theory to real life actualities.

    And like someone said in the reviews, stop trying to operate like a tech company when you're actually a content/resource company.

    TripAdvisor Response

    Oct 30, 2017 – Chief People Officer

    Thanks for taking the time to leave your review--although I’m disappointed to read that several aspects of your employment here did not meet your expectations. You specifically mention frustrations... More

  8. "Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work and life balance

    Cons

    Not any to note today


  9. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Needham, MA
    Former Employee - Intern in Needham, MA
    Recommends
    Approves of CEO

    I worked at TripAdvisor part-time

    Pros

    Free Snacks, Nice Office Building, Versatile Work Space, Great Benefits

    Cons

    The constant meetings can be distracting, should consider a more collaborative in higher level management positions.

    Advice to Management

    Keep doing your thing


  10. Helpful (7)

    "Lack of transparency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at TripAdvisor full-time

    Pros

    free lunch, free snacks, fitness reimbursement, etc.

    Cons

    products do not work and management is the definition of lack of transparency


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