TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated October 17, 2018
539 reviews

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3.5
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Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
349 Ratings

539 Employee Reviews

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Pros
  • "Amazing food and work life balance" (in 47 reviews)

  • "Nice office environment, free lunch and events" (in 87 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Analytics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analytics Consultant in Needham, MA
    Current Employee - Analytics Consultant in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Great culture. You can see people focused on work and not chatting around. Good goal setting and 360 degree feedback. Amazing food and work life balance.

    Cons

    Travel is a challenging industry.

    TripAdvisor Response

    May 15, 2018 – TripAdvisor

    Thanks for taking the time to leave your review and for your positive comments about our culture and benefits. As a longstanding TripAdvisor employee, you’ve seen our feedback process evolve over the... More


  2. "Great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Cool company to work for.

    Cons

    Sometimes the commute was brutal.

  3. "Data Scientist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TripAdvisor full-time

    Pros

    Great Work Environment and Great Colleagues

    Cons

    Not many opportunities to work with clients outside Trip


  4. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor full-time

    Pros

    There are a lot of benefits/perks.

    Cons

    Not much top down communication.


  5. "Amazing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Las Vegas, NV
    Former Employee - Outbound Sales Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (Less than a year)

    Pros

    Fun like the google of travel and tourism, great pay and comission. I absolutely love working here! Great opportunity for advancement

    Cons

    Not willing to work with college student schedule, job was prematurely bthought about not logical they have to work on organization of job task.

    Advice to Management

    Be more open to schedule for college students, we can be a great asset to your company one day. Try to think about outbound sales


  6. "Great company to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Friendly environment for newcomers to start their career

    Cons

    Far from Boston downtown.
    Takes a while to be there


  7. "Software Engineer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor full-time

    Pros

    flexible and exciting startup environment

    Cons

    no standard workflow, extra working hours

  8. "Fast Paced Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    Energetic, smart co-workers. Great benefits.

    Cons

    Company shifts focus and direction quickly


  9. Helpful (6)

    "Poor planning poor performance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Needham, MA
    Former Employee - Sales Engineer in Needham, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    The culture they TRY to create is an awesome idea. Top down leadership is poor and thus it fails before it can even get started.

    Cons

    Classic corporate organization struggling to figure out who they are. They are very quick to say the people of the company are the ones most important but then top down leadership is so bad no one wants to work for their managers. Sales they don’t pay bonuses and commissions, engineers they treat like a bunch of replaceable nerds. Steve is smimy and it reflects in his management team. They don’t have a clue about sustainability lending fear to creep into every employees head. The hr department routinely lies and looks after the TA brand over principle and justice. Too bad as it could be such a great company, but hasn’t been since 2011.

    Advice to Management

    Steve should take a step back and maybe a vacation. Come back and gather feedback from everyone not just your round table(as most people don’t think you’ve hired great managers for a while). Steve isn’t actually a bad guy, but he’s not really a good guy either.


  10. Helpful (12)

    "Great People, Great Benefits, Lack of Appreciation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Needham, MA
    Former Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than 5 years)

    Pros

    Great benefits including free lunch, an on-site gym, a vacation reimbursement, Summer Fridays, a pub, a game room, etc. . .

    Some managers are very flexible about allowing employees to work remotely.

    The majority of people I interacted with were great - intelligent, dedicated, down to earth - the type of people you want to work with.

    The online travel industry is an exciting sector to be a part of and the work is interesting.

    The company does try to do some fun events to reward employees but they require you to have the time to be able to attend them.

    Cons

    No clear path to career advancement. It seems like the skills necessary to get a promotion are undefined, secret, and left to the whims of each manager.

    I worked so many hours I wasn't able to go on vacation or take advantage of other benefits like the gym, yoga and meditation classes, etc.

    They are trying to squeeze every ounce of productivity out of employees, running a lot of teams very lean, not promoting anyone at lower and mid-level, and people are burnt out and discouraged.

    A lot of turnover in HR and certain other teams makes you wonder what's going on.

    Advice to Management

    Find ways to make your employees feel appreciated, including holding senior management accountable for bad behavior and for making sure their teams are able to take vacation and eat lunch every day.


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