TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

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Found 574 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
71%
Approve of CEO
TripAdvisor CEO Stephen Kaufer
Stephen Kaufer
371 Ratings
Pros
  • "Amazing food and work life balance(in 49 reviews)

  • "Good benefits package and plenty of useful amenities - free lunch twice a week(in 92 reviews)

Cons
More Pros and Cons
  1. Featured Review

    "Great experience on Hotels product team"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time for more than 2 years

    Pros

    * Hotels product has great leadership in a newly-streamlined organization * Amazing product scale - hundreds of millions of visitors / month * Very strong colleagues on product and eng teams. Basically zero "bad eggs" on the product team.

    Cons

    * A lot of stakeholder management is required due to so many people working on a relatively small number of pages.

  2. "Good place to learn"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer in Needham, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time for more than 4 years

    Pros

    Good benefits, smart people, free food, and an amazing HQ office. Great place to 'reach' above your job description and do more advanced work than you would otherwise be doing at a different company.

    Cons

    This is often because teams run lean, while management have very lofty goals. Lots of friction when working with other departments. Promotions and team changes are glacially slow.

    Advice to Management

    Not everything can be automated away. Invest in teams that help the company function.

  3. "Content Representative"

    StarStarStarStarStar
    • Overall
    Former Employee - Anonymous Employee in Needham, MA

    I worked at TripAdvisor full-time for more than 9 years

    Pros

    Good benefits and flexible hours.

    Cons

    Not able to advance in role.

  4. "Good company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time for more than 6 years

    Pros

    Smart people, great benefits, including lunch every day. Great work-life balance.

    Cons

    They were slow to come up with a promotion plan.

  5. "Amazing Place to Work Amazing Benefits"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales/Continuity in Needham, MA
    Recommends
    Disapproves of CEO

    I worked at TripAdvisor full-time

    Pros

    Benefits here are amazing. When I list off the benefits to people their mind is usually blown.

    Cons

    Not a lot of room for growth in the sales org.

  6. "Fun environment, great people"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time for more than 4 years

    Pros

    Progressive, fun office environment with cool perks like free lunch, free on site gym with classes, dog friendly, special events, pub, etc. Exciting industry (travel) that permeates the office Approachable and friendly people

    Cons

    The company loves to promote transparency, but sometimes it is lacking across levels with the greater plan for areas of the business.

  7. Helpful (8)

    "Zero recognition"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Needham, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time for more than 2 years

    Pros

    Awesome benefits and coworkers, without the people I work with, I would have lost it already.

    Cons

    Department constantly restructuring, people are expected to take on senior/mgmt roles simply to cover all the bases without receiving any recognition or pay increase. Every action is micromanaged to the point where you feel inhuman. Treated as second-class citizens within the TA structure, explicitly told that some benefits are "not for us."

    Advice to Management

    It's insulting that saving 200 bucks on a bonus or 50 cents an hour raise is prioritized over giving deserved recognition. There's a need to have a morale probe every once and a while, and retention through recognition should be a focus. It seems as though a lot of energy goes into keeping costs for the department extremely low, but it costs more to invest in hiring and training than it does to pay the buck an hour raise...

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  8. Helpful (2)

    "Never ending changes to the compensation plan"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time for more than 4 years

    Pros

    - Great company atmosphere - Great people

    Cons

    - This company changed the compensation plan for the sales team every month even though they operate on a quarterly basis - They do not know how to motivate salespeople - Be prepared for constant changes to how are you are paid. If they think you are being paid too much they dial back your earnings. If they think you are getting paid too little, they wait until people start heading out the door to make changes - This...

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    Advice to Management

    - seek advice from other companies in our space that have a strong inside sales team

  9. Helpful (2)

    "Overall it's a really great place to work if you don't mind a slow commute"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time for more than 6 years

    Pros

    Stellar benefits, topped by the free lunches, incredible health insurance, and generous PTO.

    Cons

    Difficult to move up. The company has been constantly reorganizing as it tries to reposition itself in the market causing responsibilities to be constantly changing. Needham has a very high COL so unless you're senior management and can afford a $600k home, you'll have to settle for sitting in traffic an hour each way to work

    Advice to Management

    Tell your employees that they're doing a good job every once and a while

  10. "I have been working at TripAdvisor full-time (less than 3 months)"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time for more than a year

    Pros

    Great benefit! Good environment to work. Great company culture and core values.

    Cons

    Travel is a challenging industry.

Found 574 reviews