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    TripAdvisor Reviews

    Updated March 22, 2019
    576 reviews

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    3.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    TripAdvisor President and CEO Stephen Kaufer
    Stephen Kaufer
    371 Ratings

    Employee Reviews

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    Pros

    • "Amazing food and work life balance" (in 49 reviews)

    • "Good benefits package and plenty of useful amenities - free lunch twice a week" (in 92 reviews)

    Cons
    More Pros and Cons
    1. Featured Review

      Helpful (1)

      "In a word, amazing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Needham, MA
      Current Employee - Anonymous Employee in Needham, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TripAdvisor full-time (Less than a year)

      Pros

      Compared to the previous company I worked for, this is like night and day. I feel like my team, organization, and broader TA as a whole all care about me as an employee and individual.

      There are lots of great perks that come with working in Needham, including travel and fitness benefits and free lunch.

      Cons

      Because TA is not a fledgling company anymore it cannot move as nimbly as smaller companies.

    2. "Great experience on Hotels product team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Needham, MA
      Current Employee - Anonymous Employee in Needham, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TripAdvisor full-time (More than a year)

      Pros

      * Hotels product has great leadership in a newly-streamlined organization
      * Amazing product scale - hundreds of millions of visitors / month
      * Very strong colleagues on product and eng teams. Basically zero "bad eggs" on the product team.

      Cons

      * A lot of stakeholder management is required due to so many people working on a relatively small number of pages.

      3. Join the TripAdvisor team
      See Our Latest Jobs

    3. "Overall great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Account Manager in Boston, MA
      Former Employee - Account Manager in Boston, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at TripAdvisor full-time (More than 3 years)

      Pros

      I really enjoyed my time at TripAdvisor! I was promoted twice during my time there. You definitely have to express interest in being promoted and work very hard at it, but it’s all completely doable. Work life balance was also fantastic!

      Cons

      There are lots of changes happening within the travel industry in general, so jobs and departments of TA can also change really quickly. Be flexible!

    4. "Good place to learn"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Engineer in Needham, MA
      Current Employee - Engineer in Needham, MA
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at TripAdvisor full-time (More than 3 years)

      Pros

      Good benefits, smart people, free food, and an amazing HQ office.

      Great place to 'reach' above your job description and do more advanced work than you would otherwise be doing at a different company.

      Cons

      This is often because teams run lean, while management have very lofty goals.

      Lots of friction when working with other departments.

      Promotions and team changes are glacially slow.

      Advice to Management

      Not everything can be automated away. Invest in teams that help the company function.

    5. "Content Representative"

      StarStarStarStarStar
      • Work/Life Balance
      Former Employee - Anonymous Employee in Needham, MA
      Former Employee - Anonymous Employee in Needham, MA

      I worked at TripAdvisor full-time (More than 8 years)

      Pros

      Good benefits and flexible hours.

      Cons

      Not able to advance in role.

    6. "Good company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Software Engineer in Needham, MA
      Current Employee - Software Engineer in Needham, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TripAdvisor full-time (More than 5 years)

      Pros

      Smart people, great benefits, including lunch every day. Great work-life balance.

      Cons

      They were slow to come up with a promotion plan.

    7. "Amazing Place to Work Amazing Benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales/Continuity in Needham, MA
      Former Employee - Sales/Continuity in Needham, MA
      Recommends
      No opinion of CEO

      I worked at TripAdvisor full-time

      Pros

      Benefits here are amazing. When I list off the benefits to people their mind is usually blown.

      Cons

      Not a lot of room for growth in the sales org.

    8. "Fun environment, great people"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at TripAdvisor full-time (More than 3 years)

      Pros

      Progressive, fun office environment with cool perks like free lunch, free on site gym with classes, dog friendly, special events, pub, etc.
      Exciting industry (travel) that permeates the office
      Approachable and friendly people

      Cons

      The company loves to promote transparency, but sometimes it is lacking across levels with the greater plan for areas of the business.

    9. Helpful (8)

      "Zero recognition"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Support in Needham, MA
      Current Employee - Customer Support in Needham, MA
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I have been working at TripAdvisor full-time (More than a year)

      Pros

      Awesome benefits and coworkers, without the people I work with, I would have lost it already.

      Cons

      Department constantly restructuring, people are expected to take on senior/mgmt roles simply to cover all the bases without receiving any recognition or pay increase. Every action is micromanaged to the point where you feel inhuman. Treated as second-class citizens within the TA structure, explicitly told that some benefits are "not for us."

      Advice to Management

      It's insulting that saving 200 bucks on a bonus or 50 cents an hour raise is prioritized over giving deserved recognition. There's a need to have a morale probe every once and a while, and retention through recognition should be a focus. It seems as though a lot of energy goes into keeping costs for the department extremely low, but it costs more to invest in hiring and training than it does to pay the buck an hour raise to keep the good people you have happy.

    10. Helpful (2)

      "Never ending changes to the compensation plan"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Needham, MA
      Former Employee - Anonymous Employee in Needham, MA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at TripAdvisor full-time (More than 3 years)

      Pros

      - Great company atmosphere
      - Great people

      Cons

      - This company changed the compensation plan for the sales team every month even though they operate on a quarterly basis
      - They do not know how to motivate salespeople
      - Be prepared for constant changes to how are you are paid. If they think you are being paid too much they dial back your earnings. If they think you are getting paid too little, they wait until people start heading out the door to make changes
      - This is a company with an engineer at the helm who does not appreciate the hard work of salespeople

      Advice to Management

      - seek advice from other companies in our space that have a strong inside sales team