TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated July 17, 2017
90 reviews

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3.0
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
39 Ratings

90 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time

    Pros

    Smart people to work with

    Cons

    Very tops down approach compared to my previous job


  2. "Senior Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    Some people are really great to work with.

    Cons

    Upper management lives in ints own reality.

    Advice to Management

    Need to have better long term vision

    TripAdvisor Response

    Jul 11, 2017

    Thanks for your comments, although without further detail it’s difficult to address your specific concerns. We take employee feedback very seriously and offer many opportunities, such as monthly town... More

  3. Helpful (9)

    "It was fun while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Product Manager in Boston, MA
    Former Employee - Associate Product Manager in Boston, MA
    Doesn't Recommend
    Approves of CEO

    I worked at TripAdvisor full-time (More than 5 years)

    Pros

    Perks, really smart and fun people to work with, individual and team bonuses, dogs.

    Cons

    Bad management gets rewarded, lower salaries because of perks

    Advice to Management

    Stop turning a blind eye to bad managers and getting rid of the good people who work their heart out for you.


  4. Helpful (4)

    "Don't be fooled by the Name"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CS Support in Boston, MA
    Former Employee - CS Support in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    Free lunch during the week, snacks and drinks, benefits are good. That's pretty much it! That's pretty much it! I need to write 20 words so here you go!

    Cons

    I gave 3 stars only as I believe that there are good people working there, but if there was a rating for management I would give 2 stars and I'm being nice with 2 stars! Once I was hired I was pretty much just thrown into the wolfs Den and had to fend for myself! Very little guidance and training. No follow up on my progress just asked to perform many tasks and once completed no feedback or positive reinforcement. No thank you for the time put in just what can you do for me next. My manager was there. That's pretty much it just there! You are asked to think like an owner and work that way. That's all and good but how can you when you are not aware of much of the product or info on how to attack the area of weakness. If I were an owner of my own business I would know how to go about it because I know my product and I know the focus! Without having the proper information how can you! Poor management guidance and support and as I mentioned there are some good people working there but the majority act as if they are there for a paycheck and rather not get to know you and rather just do there work and get out! So you can have great benefits but the culture and management need to be there as well cause I rather have a great working relationship with my colleagues and good management if it meant having less benefits!

    Advice to Management

    Learn how to coach your employees! Hire experienced managers. Employees from other departments need to engage more with their fellow colleagues and get out of their clicks.

    TripAdvisor Response

    May 16, 2017

    Thank you for your feedback although it’s disappointing to hear that you didn’t have a more positive experience here. We take it very seriously when employees choose to leave TripAdvisor, and we want... More


  5. Helpful (9)

    "Growing pains - bad behaviors emerge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    CEO, Steve, is a really good guy and sets a tone of decency and hard work. New building and lunch, gym etc all help with convenience of a work day. Work (finance) is very interesting and challenging.

    Cons

    With some of the recent growth challenges the worst of politics at VP levels is emerging. Management is in severe CYA mode. Bad attitudes of "me me me", lack of respect and direction is prevalent. Start-up mentality of focus on the job at hand is fast asleep.

    Advice to Management

    Eradicate political BS as innovation will not be possible. Inspire your people vs motivate thru punishment/reward. Good luck!

    TripAdvisor Response

    Apr 8, 2017 – cfo

    Thank you for your review although this type of feedback is always tough to read. We have worked hard to build a culture of strong teamwork, and collaboration that aligns with our “better together... More


  6. Helpful (8)

    "good employer, but do not plan to grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Senior Manager in Newton, MA
    Current Employee - Senior Manager in Newton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    - good benefits scheme (healthcare, dental, company parties, well being allowance)
    - relatively low-stress environment
    - flexibility: most teams allow members to work from home/work remotely regularly (on average 1-2 days a week).

    Cons

    - career progression: if you work outside of the hotels category - difficult to progress or grow your careers. so, you should be happy with your current position and do not count on progressing as its very difficult to do.
    - great benefits for new fathers, full canteen.
    - many key decisions driven out of the US - so during times of uncertainty and significant company changes you will feel able to influence.

    Advice to Management

    - Find a way to keep and promote our best talent.


  7. Helpful (7)

    "Good role with upside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Product Management in San Francisco, CA
    Current Employee - Director, Product Management in San Francisco, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Largest player in the industry, data-driven business model, and opportunity for growth in company as it rebounds

    Cons

    Periodic strategy pivots that have significant downstream impacts

  8. Helpful (8)

    "Micro mangement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time

    Pros

    Beautiful office, free food/gym, and good salaries... As every other one said

    Cons

    As a long-time employee, I hate to give trip such a low rating. It used to be a great place to work, when the company is much smaller, and the office is less shinny. However, the culture has drastically changed.

    The management is terrible, making it such a stressful place to work. Creativity is not encouraged; process takes forever and gets blocked by endless design reviews; false urgency is created to push employee to work over time; blaming and micromanagement are what mid-managements do.


  9. Helpful (1)

    "Commerce Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Needham, MA
    Former Contractor - Anonymous Contractor in Needham, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor as a contractor

    Pros

    Amazing building, beautiful spaces
    Great free lunch
    Friendly coworkers, mostly interesting events
    Good benefits (so I've heard)

    Cons

    Not up to speed with other modern tech companies
    Little investment in employees and contractors, difficult to advance and move around
    Some departments are, by nature, extremely boring
    Engineers treated as gods, everyone else not as much

    Advice to Management

    Look at other tech companies' structure and work culture - why are you stuck in the mid-2000's? Features feel rolled out at breakneck speed (that don't always "win"). The benefits are so good, there are tons of contract workers who feel devalued and who rotate out soon enough. Cultivating loyalty and career advancement might pay out in the long run.


  10. Helpful (3)

    "Great Pay and Benefits, Upward Mobility Rare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor (More than a year)

    Pros

    The pay and benefits at TripAdvisor are stellar. Hard to beat.

    Cons

    The office culture isn't great. Not a lot of cross-team collaboration.

    Advice to Management

    Focus more on keeping good employees or you'll lose some really smart people.


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