TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated July 14, 2017
57 reviews

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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
34 Ratings

57 Employee Reviews

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More Pros and Cons

  1. Helpful (14)

    "Depends on what team you're joining, but overall probably wouldn't recommend it"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newton, MA
    Former Employee - Anonymous Employee in Newton, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I think there are a few really great things about TripAdvisor:
    * product people love
    * the great office space
    * food, snacks, fun events
    * kegerator

    Cons

    There were a lot of reasons why I left. They included:
    * terrible middle-management layer (and in general, way too many layers in a company that small)
    * lots of opinions that muddle product development, nobody given proper responsibility for a product
    * some good process, but a lot of "one person made this mistake, so let's introduce this step to prevent it ever happening again" type of things
    * weird, "controlling" attitude. e.g. there is a foosball table, but people get in trouble for using it
    * lack of recognition for good work
    * micromanaging, and lots of it

    Advice to Management

    Some new talent should hopefully continue to improve things but the existing culture needs to be changed


  2. Helpful (9)

    "Decent company taking a turn for the worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    - used to have great benefits but since the company spun off from Expedia, benefits aren't as good
    - exciting projects depending upon the department you are in
    - catered lunches are great, especially considering how remote the office is from a city center or restaurants

    Cons

    - company is growing too quickly and doesn't have adequate space for employees. They are currently in the process of doubling up employees into shared cubes.
    - attrition is high. a number of key roles have high turn over so it can be challenging to make progress. it seems like this trend is getting worse.
    - travel benefits and discounts recently ended.
    - zero career path and no ability to change departments/explore other roles at TA. your manager has to give you permission to apply for a new position internally so talented people choose to leave instead.
    - ask your co-workers if they want to hang out after work. they can't they are working. what are you doing tonight? working! If you like working 24-7, you will love working at TA!
    - the location is not desirable and makes for a challenging commute. unfortunately this also limits hiring since most people in the area want to work in Boston or Cambridge.
    - tools and reporting resources are not sufficient to support job requirements. very little is centralized and most tasks are manual.
    - the hacked together code base is a disorganized mess that the company is unwilling to put the time or resources into fixing.
    - company has recently become very conservative with expenses, travel, conferences, raises and bonuses. hopefully this will change.
    - depending upon your manager, you won't get to use a lot of the perks outlined during the interview process, like flex time, vacation (use it or lose it!), foosball, participating in social gatherings, etc.
    - it seems like most people not in upper management are doing the work of two people and when people go on vacation or quit there is no way to keep up.

    Advice to Management

    move to new offices as soon as possible. give employees a clearer career path, more opportunities for advancement and the freedom to reasonably explore opportunities in other departments.

  3. Helpful (5)

    "Sounded good during pre-hire"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits are good and salary is a bit above normal for average positions. On surface, they appear to care about quality of your work environment and present growth may interfere with that and is understandable when it suffers a bit. If you are an engineer you are all set here.

    Cons

    A lot of unprofessional "blame gaming" going on with management and departments.
    Honestly some of the most unfriendly/hostile management I've ever encountered. The HR people who should be the nicest are some of the worst! Apparently it is more important to blame than it is to assess and resolve problems. I'm seeing some good people take pressure for situations beyond their control.

    Advice to Management

    Listen to your employees! We know where the problems come from and you should trust our experience and expertise. Sometimes it more important to listen and fix problems instead of trying to cover your own "jobs".


  4. Helpful (12)

    "Dishonest, degrading and abrasive management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Newton, MA
    Current Employee - Director in Newton, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    - The company was better to work for when part of Expedia but there are few pros now.
    - If you like travel, it's a fun industry.
    - TripAdvisor tries really hard to recruit students and puts their best food forward for the summer interns with fun events and outings. It's a facade and it's not like that for the full time employees.

    Cons

    - Two thumbs down for senior management who runs the business in an unethical and abrasive manner
    - In reality, everyone, from junior to middle to senior management, is simply a puppet of the CEO
    - No focus on career development
    - Junior staff is cocky and is starting to mirror senior management's style of yelling and degrading others. These are kids who are 0-2 years out of school
    - Location. Newton?

    Advice to Management

    Stop pretending to be a small start up company who can move in a quick and agile way. Understand who we've become and where we're going. Also, if you want to hire talented engineers, why would you move further west from Newton? Probably because that's where senior management live. Expect a lot of attrition to happen when the office moves.


  5. Helpful (6)

    "not exciting, normal work space"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Newton, KS
    Current Employee - Senior Software Engineer in Newton, KS
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    many snacks and funny activities

    Cons

    no chance to promotion, low salary and work overtime sometime.
    some projects are waste time.


  6. Helpful (5)

    "Don't let the Facade Fool You"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at TripAdvisor full-time (More than a year)

    Pros

    Flipkey has a nice very professional looking office, the people there are all very friendly and intelligent, and there are free snacks.

    Cons

    Flipkey itself is not the most trustworthy company. With this company if something is not written in your contract DO NOT expect to get it. Management has no problem making promises, and failing to keep them, after the TripAdvisor takeover advancement within the company is unheard of, and raises barely exist.

    Advice to Management

    Make sure a manager is the best person for the job not just the most senior person at the company.


  7. Helpful (6)

    "Super corporate atmosphere run at the top by power hungry close minded individuals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Newton, MA
    Current Employee - Sales Manager in Newton, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at TripAdvisor full-time (More than 5 years)

    Pros

    the common people at the company

    Cons

    upper management is pretty awful and only getting worse since they have globalized

    Advice to Management

    encourage ideas and remember what got you there

    TripAdvisor Response

    Mar 19, 2014 – Dir of HR

    Thank you for your feedback--we're sorry that your experience at TripAdvisor isn't currently what you want it to be. Your feedback is very useful as we continue to focus on growing our culture and... More

  8. Helpful (11)

    "Ruthless Corporate America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer
    Neutral Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time (Less than a year)

    Pros

    Compensation is good and the stock is on a tear. Good place to work if money is the motivation.

    Cons

    Work is not really interesting. You will work on a lot of one week tweak projects. Competitive culture. But also a culture of fear codified by a speed wins mantra. Management is cold and ruthless. Classic corporate America. The company will do well because of its ruthless attitude.

    Advice to Management

    Couple of token social projects will not really hide the kind of company you really are.

    TripAdvisor Response

    Mar 24, 2014 – Dir of HR

    Thanks for your feedback and we're sorry that your time at TripAdvisor wasn't what you hoped it would be. We've noted your feedback on our projects and culture. Whether small or big, we believe that... More


  9. Helpful (15)

    "Great Product but Turnover is a major problem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Mgt in Newton, MA
    Former Employee - Human Resources Mgt in Newton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    Free lunches, free food and drinks almost all the time. Young, fast moving culture and a great office space, moving to an even bigger office in the future. Great product, trusted source of travel reviews, company is making money.

    Cons

    Turnover! It seems like most of the groups are being impacted by turnover, a lot of employees have left the company for greener pastures, the performance rating process and raise %'s being very low for a company that is very profitable, seems to be the common thread. The HR team is non-existent, adds no value to the employees or senior management, and has had more turnover than any other group at Trip, even the most senior leader of HR left along with the leader of compensation. Not sure Senior Mgt knows how bad the turnover problem actually is.

    Advice to Management

    Hire a consulting firm to determine the sources for all the turnover, outsource HR until a new team can be built from the ground up. Figure out the retention issue.


  10. Helpful (7)

    "Horrible management & ZERO opportunity for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Associate
    Former Employee - Customer Care Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time

    Pros

    Beer and ping pong but that's about it. Any company you work for these days will have both, don't worry.

    Cons

    There is no transparency, and absolutely no room for growth. Management is nonexistent. There is a glass ceiling above your head at all times boldly preventing you from moving on and upwards. The people who work hard and add value get nothing in return. They take advantage of your work ethic and will use you until you finally decide to go elsewhere.

    Advice to Management

    The key to being a successful manager is to not only care about the company's end goal but the people who dedicate themselves to it day in and day out. Make time for your people and their well being. Take the extra few minutes out of your busy day to actually thank the people who do extra work to benefit the company and compensate the ones who act as the glue that holds a department together. Before you know it all your good people will be gone (on to bigger and better opportunities where they will be encouraged to grow!) and all you'll have is your own egos to micro manage.


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