TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated May 18, 2017
54 reviews

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  1. Helpful (18)

    "Used to be a good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Newton, MA
    Current Employee - Software Engineer in Newton, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    -- Smart coworkers.
    -- Flexible work schedule.
    -- Nice compensation for new grads.
    -- Free food /snack.

    Cons

    - Engineer turn over rate is high. Most Sr. stay, but more SDE-I and SDE-II left during past two years.
    - Spend too much on recruiting Sr. people, but do not try to solve the high turn over rate.
    - Low salary increase, low RSU and low bonus this year. If you were doing great, you get 2% increase.
    - Managers do not have power to help your compensation if you are not satisfied with. Higher management level does not care your dissatisfaction.
    - Small teams with less engineers do not get higher level management's attention which means your compensation and opinions are not important to them.

    Advice to Management

    Higher level managers should care more about the opinions from engineers. Do not just stay in your offices and smile to monitors.


  2. Helpful (5)

    "A Good Company On The Decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA

    I worked at TripAdvisor full-time

    Pros

    The people are the biggest pro. I worked as an engineer here for a couple years with very hard-working and fun people. Management was open about the direction of the company and each employee's role in its future. We all put in a lot of time and effort and we were recognized for going the extra mile. We tried to innovate and put out a solid product to satisfy our customers

    Cons

    After the acquisition and the founders left, things started to change for the worse. The communication from upper management ceased as did the incentive to give extra effort. New management made no attempt to get to know any of the employees. We began to more closely imitate our competitors when building new features and it always felt like we were a few steps behind. This is not a terrible place to work but if you're an engineer looking to use cutting-edge technologies, host meet-ups, release open-sourced projects, contribute to a useful tech blog (like the competitors), or climb the corporate ladder -- this is probably not the place for you.

    Advice to Management

    Communicate more, be more open to taking ideas from employees outside of management. Recognize the people going above-and-beyond. Focus more on how well problems are being solved, not how fast they're being solved

    TripAdvisor Response

    May 4, 2015 – General Manager

    I’m sorry to hear that you’re experience at FlipKey was mixed. I would have to agree with you that change has been a constant over the last couple of years and I know it has not been easy for many... More

  3. Helpful (22)

    "Good place for a starting engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Newton, MA
    Current Employee - Software Engineer in Newton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    --Development--
    For engineers who are just entering the workforce, TripAdvisor is an awesome place to start a career. The mandate of full-stack development allows engineers to gain crucial experience on many common, though somewhat antiquated, coding frameworks. At TripAdvisor, there are plenty of examples of winning strategies and failing strategies. Observant engineers will learn as much about what not to do in software development as they will about what to do, and that's not necessarily a bad thing. Experience in both frontend and backend development, along with guidance from talented fellow engineers, will set engineers up well for their next employment jump.

    --Benefits--
    TripAdvisor employees get a $250 once per year personal travel bonus to help compensate a hotel stay or plane ride. The medical package is good for single employees and decent for employees with families. There is free lunch on Mondays, Tuesdays, and Thursdays.

    --Culture--
    There are a lot of very smart people, engineering and otherwise, who are social, friendly, and inviting of newcomers.

    Cons

    --Environment --
    TripAdvisor prides itself on moving quickly, our motto is "Speed Wins". Sadly, that motto is more often used to justify making poor design decisions to quickly finish small projects than on identifying new trends within the industry and acting on them. As a result, many sections of the codebase are in disrepair. Poor code from previous projects often hinders developers' ability to achieve the goals of their current projects and are frustrating to encounter on a deadline. Upper-management is also reluctant to spend money and man-power fixing problems that slow down development.

    --Compensation--
    TripAdvisor is a good place to start a career, but it is not a good place to continue one. Hard work is rarely rewarded and the pay raises are relatively flat. Last year's bonus cycle brought modest pay raises that were about on-par with cost of living increases. The realization that new hires are compensated on par with or better than employees who have been around and know the codebase creates morale problems. Many engineers here take this is a signal from management that unseasoned engineers are worth as much as current engineers and that career advancement is limited.

    --Benefits--
    Although the company has offices around the world, engineers are discouraged from visiting them. It isn't that the benefits here are bad, it's that there is nothing that really stands out.

    Advice to Management

    Prove to employees that we are worth keeping around.


  4. Helpful (20)

    "So much potential but unhealthy work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Newton, MA
    Former Employee - Anonymous in Newton, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than 5 years)

    Pros

    Fun subject matter, consumer recognized brand

    Cons

    Poor talent management, micro-management from the top leads to lack of empowerment, limited career growth opportunities, lack of integrity and honesty throughout management, very poor recruitment.

    Generally - the company is laughably out of touch with current employees and culture - just one read of all the HR responses on Glassdoor touting access to the CEO and that Trip still operates nimbly and like a start up highlights this complete lack of understanding ...It's NOT a start up anymore - it's a 1500+ person company, and the CEOs door is NOT open - and nor should it be. That's the whole POINT of management in large companies, something that Trip now is.

    Trip was once a great company but unfortunately, it has not scaled well. First step in solving this is to stop pretending that all 1500+ employees have access to the CEO to give feedback and stop implying that it's the employees fault the company is poorly run. Listen to the reviews and use the feedback to make some speedy changes to your people management.

    Advice to Management

    Create significantly more oversight of senior management to ensure integrity and honesty in upper ranks. Recognition for projects well done not properly distributed and not accurately attributed to key contributors creates mistrust and low morale. Invest in management programs to build leaders within the company and train current managers to professional status. Invest in support teams for your leaders.


  5. Helpful (17)

    "Great people to work with - Terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newton, MA
    Former Employee - Anonymous Employee in Newton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than 5 years)

    Pros

    Great benefits
    Good work-life balance
    Friendly colleagues
    Free lunches 3 times/week and free snacks

    Cons

    HR is corrupted. Even if you provide evidence that your manager is being unfair, plays favorites, manipulates official documents (eg. performance reviews), creates a hostile environment by talking behind your back with your team mates (and is caught doing so), HR does NOTHING about it!! If you don't want to be emotionally abused or bullied, then stay away from this company, well, unless you are good friend with your manager.

    Advice to Management

    Provide proper training to your HR department. What you have allowed managers do to their subordinates is outrageous! Instead of checking the stock market, take a walk in your alleys and make sure the people who made your company successful (those who've been there since the beginning!) are treated fairly and with the respect they deserve


  6. Helpful (30)

    "DON'T BE FOOLED - TRIPADVISOR HAS A DARK SIDE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Newton, MA
    Current Employee - Sales in Newton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    A lot of down-to-earth nice employees to work with...you can make some great friends here. The company will give you some cool swag every now and then and some fun work outings to keep you happy. The benefits are also very good.

    Cons

    Sales is a complete disaster due to extraordinarily poor management. It's pretty bad when 50% of a sales team leaves in one month (and more to go soon) because of 2 people. A complete mass exodus is going on here! The majority of the junior and senior team are trying to move internally or leave the company all together. Goals are extremely inflated so that it is impossible to collect monthly commission. The big heads simply do not want to share revenue with the little people. Work goes unappreciated.

    The structure of the account model is a mess. Territories were taking away...moving to an automated system which has been broken since January. The Speed Wins culture is a joke...it only means that they launch systems without thoroughly checking...resulting in larger messes and more fires to put out that before.

    Managers have a closed-door policy. They only know your name when you are making money. The second you have a bad month...don't expect a hello in the hallway.

    There is zero upward mobility based on merit. If you suck up to the managers then you will be ok...but if that isn't your style then you are out of luck. You can be a top performer but if the boss doesn't like you for whatever reason than you will rot on your desk for years to come.

    So to recap - no organization, terrible leadership, no upward mobility, no commission...and some of the worst base salaries compared to other tech companies from within the industry. It's a great name on the resume but honestly not worth the headache and depression you will get. Also to put the cherry on the top - HR is corrupt and in cahoots with management, so if you every have a serious problem with your manager...don't bother going to HR.

    Advice to Management

    Open your doors and start listening to your employees! Don't promote employees just because you like drinking the same beer with them. Don't talk about employees to your other employees...be professional! Don't be a coward and hide in your office when the entire team is suffering without commission pay and a broken lead model. Promote from within for once (this rarely happens)! Go to some management classes instead of thinking that you already know everything. Management is using tactics from 1952. They like to answer your questions with another question to avoid addressing your concern. Wake up and change!

    TripAdvisor Response

    Oct 9, 2014 – Director of HR

    Thanks for your candid feedback. We recognize that change can be hard, especially when it comes with shifts in leadership and priorities. However, within a speed wins culture, there’s a continuous... More


  7. Helpful (7)

    "Great co-workers, poor management, no growth potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at TripAdvisor full-time

    Pros

    The people who work at FlipKey are pretty much the only thing that make the company a tolerable place to be. These are mostly dedicated, hard-working and flat-out nice people, many of whom have been with the company since before the TripAdvisor purchase, who are hanging on due to an old sense of loyalty and / or stock option hopes.

    The company provides good comp and benefits, and there are snacks in the kitchen, both of which are things you'll find most anywhere these days. Work-life balance is also fair, possibly better than average.

    Cons

    Senior management has a negative and condescending attitude toward the vast majority of employees. Recognition and thanks are foreign concepts, which has resulted in incredibly low morale and a high turnover rate. There is zero potential for advancement or growth in any department, and employees have become used to the idea that keeping their heads down and doing what they're told is the only option. Creativity and innovation are non-existent.

    Advice to Management

    Notice how unhappy people are, and do something about it. Give credit when credit is due, and appreciate the people who are actually making the company run on a daily basis. Try an attitude of trust, respect and positivity, rather than constant criticism and negativity. Let employees contribute ideas and help shape the direction of the company, rather than just following orders like robots.

  8. Helpful (10)

    "Amazing people, incredible benefits, terrible job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Associate in Boston, MA
    Former Employee - Customer Care Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at TripAdvisor full-time (More than a year)

    Pros

    The people are amazing. I wouldn't have stayed for as long as I did if it weren't for the friends I made at this company. Seriously, they're smart, funny, and incredibly fun. The culture took a big hit when the company was bought out by TripAdvisor and management was replaced, but it's still an inviting and energetic culture. And the benefits are crazy unbeatable.

    Cons

    Underpaid, overworked, and absolutely no opportunity for growth. Some of this was just the nature of the job and the growth of the company. The user base of the company got bigger and TripAdvisor wanted to make up for the sale, so what resulted was an understaffed department getting demoted to nightly and weekend shifts, *suggested* overtime (with a lack of fair compensation), and general commiseration. But like I said, this is customer service, so you're already dealing with unpleasant people--and don't kid yourself, these are unpleasant people on the phone. Lost my faith in humanity on multiple occasions because of these people screaming into my ear all hours of the day.

    The biggest con though was the lack of opportunity. This was supposed to be a foot in the door type of job, and the people I worked with were also all overqualified. But because of the shift in the company's direction, everyone got stuck there, and will likely remain stuck until they up and leave. They'll give you "projects" and you'll feel like you're contributing for a while, and you'll get some recognition for the great work you do, but then you'll realize you're just taking on extra work and not getting paid for it because raises are a laugh and bonuses are a joke.

    Advice to Management

    My own managers were excellent, so this would be for upper management: have a little empathy. If you plan on outsourcing, then outsource, but don't "big-business" this department and squeeze out as much work as you can until you force everyone to quit. Oh, and to a particularly higher management figure, I don't recommend announcing loudly to the employees in customer service that you "just don't give a sh*t about customers" over and over.


  9. Helpful (4)

    "OK culture with a lack of opportunities for improvement and growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Boston, MA
    Current Employee - Software Developer in Boston, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at TripAdvisor full-time

    Pros

    There is a relaxed dress code, beer, and ping pong. And all of those thngs seemed great during my initial interview. But these things are standard these days at technical companies, After my first 3 months i was no longer wowed.

    Cons

    Pay raises are minimmal at best and provide lack of future earning ability.
    Employees seem to get pigeon holed into tasks with little to no opportunity to grow out of them or pursue new interests. This also makes advancement extremely difficult, most emplyees have to leave to grow in their careers.
    Lack any sort of mission or vision, feels like we want to be tripadvisor but are far from it.

    Advice to Management

    Work to create a culture of growth where people are rewarded for their accomplishments. It can be frustrating to see people's sucesses not recognised or celebrated. Beers and Happy hours are common place these days and not a unique quality. Also don't pigeon hole people in the same roles after they start and prove themsleves.


  10. Helpful (7)

    "not good enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newton, MA
    Former Employee - Anonymous Employee in Newton, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    it provides convenience for employees because it offers lunch 3 days a week. And other company wide benefits are good.

    Cons

    the team started to get messy since a management restructure last July. A guy came in and became VP of this global team. He's quite biased and unprofessional. He brought a group of his people to combine to this global team. and he only valued those who he worked with for a long time. He didn't and never respected others' ideas and efforts and hard work. I am so so glad that I made the decision to leave there because I felt that I wouldn't have any career advancement if I stayed for 1 more day/month/year. Besides, people on this team kept leaving, mostly in newton location. people on London and Singapore side both complain communication issues a lot.

    Advice to Management

    go to some online/ffline management classes to learn to be more professional.

    TripAdvisor Response

    Jan 23, 2014 – Global Manager, Talent Acquisition

    Thanks for your feedback. As we continue to grow, we know that sometimes transitions like this can be challenging for existing team members. And, we welcome feedback to help us better manage similar... More


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