TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated September 12, 2017
92 reviews

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92 Employee Reviews

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  1. Helpful (3)

    "Great Pay and Benefits, Upward Mobility Rare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor (More than a year)

    Pros

    The pay and benefits at TripAdvisor are stellar. Hard to beat.

    Cons

    The office culture isn't great. Not a lot of cross-team collaboration.

    Advice to Management

    Focus more on keeping good employees or you'll lose some really smart people.


  2. Helpful (8)

    "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Boston, MA
    Current Employee - Product Manager in Boston, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Great benefits, good work/life balance, free food, free gym, beautiful office with snacks, free shuttle if you don't want to drive, and a laid back culture that rarely fires anyone.

    Cons

    Layers and layers of approval for the smallest decisions, with each layer contradicting the layer above it. Managers do not know how to manage - a lot of micro-management. The concept and practice of mentorship do not exist because managers have never been exposed to that themselves. This is not a place to stretch your wings or learn to be the best-in-class, this is a place to relax, especially if you have children. It's perfect for the right person with not a lot of ambition.

    Advice to Management

    Stop micro-managing. Start letting your employees do their job instead of micro-managing them. And if they consistently do a bad job, just fire them.

    TripAdvisor Response

    Feb 6, 2017 – SVP, Product

    Thanks for your candid feedback. We are very proud of the benefits, office experience and work life balance that TripAdvisor provides and I’m pleased to see your positive remarks about all of these... More

  3. Helpful (3)

    "Unique culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Waltham, MA
    Former Employee - Senior Director in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (Less than a year)

    Pros

    Fast growing and expanding place to work. Lots of cool people and a great local brand. Well respected in the area and an industry leader

    Cons

    Lots of leadership has been in place for a long time and not really looking to change or innovate.
    Culturally it's easier to avoid problems than solve them
    Speed win mentality isn't always the right approach especially when taken out of context

    Advice to Management

    Be willing to listen to people that have different ideas and embrace the fact that as you grow and scale you need to evolve in order to continue succeeding


  4. Helpful (6)

    "Good, but Frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Needham, MA
    Former Employee - Anonymous Employee in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    Good benefits & pay
    Nice amenities (i.e. Free lunch & snacks, gym, bar, game room)
    Mostly good people to work with

    Cons

    The company holds on to non-motivated employees. It's frustrating when you work really hard and then are also expected to pick up the slack of others. It doesn't seem like there is accountability for ones own work.

    Advice to Management

    I think it's better to have the right fit than a warm body. Review your staff and listen to your employees. People don't want to feel as if they're carrying the weight of others.


  5. Helpful (3)

    "Great perks! Intense Interview process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Needham, MA
    Former Employee - Anonymous Employee in Needham, MA
    Recommends
    Neutral Outlook

    I worked at TripAdvisor full-time

    Pros

    The office space at TripAdvisor is undeniably enticing - the food and snacks keep employees productive and happy, dogs are allowed into the office which is great for morale, and the gym and adjustable desks (standing or sitting!) help with the type of work that keeps you at the computer all day.

    Cons

    The amount of work can become overwhelming and repetitive, and it seems to take quite a while to move up in the company, if that is your goal. It's an incredibly quickly expanding startup, so this may have something to do with it. It's for the right type of person, and that's probably why the interviewing process was so extensive and long as well.

    Advice to Management

    I had a disappointing experience when it comes to communication between the departments. I had to wait many many weeks to hear back from a job application, while HR was all the while telling me I'd hear back this week, two more days, etc. It's understandable that a hiring decision takes a while, but the miscommunications on that front were misleading.


  6. "more about quantity than quality (freelance writers)"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Freelancer - TripBod in Remote, OR
    Current Freelancer - TripBod in Remote, OR

    Pros

    You'll work with other nice people, the name is big and I guess something comes with that. It's pretty easy to 'do a good job', in the sense that there don't seem to be high standards for the quality of writing.

    Cons

    You literally are one of a million, nobody knows who you are, nobody cares, and it won't even be a foot in the door if you later apply for full-time positions. You'll never get any feedback on your work, and even though you'll get a lot of assignments at first, they definitely trickle out.

    Advice to Management

    maybe focus on fewer writers and strive for some quality (though maybe that's not really what the site itself is about...?).


  7. "Content Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Specialist in Peabody, MA
    Former Employee - Content Specialist in Peabody, MA

    I worked at TripAdvisor full-time (More than a year)

    Pros

    Great work life balance, you're able to get in at 7 and leave at 3.

    Cons

    Compensation Is not the great but for some the benefits outweigh the compensation.

  8. Helpful (1)

    "Good sales school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oxford, OH
    Former Employee - Anonymous Employee in Oxford, OH

    Pros

    You will be given exclusive opportunity to do sales and achieve challenging targets with some support from other departments who will make your life easier.

    Cons

    You will feel confused about the value proposition and might doubt if product is worth its price.


  9. Helpful (7)

    "Vary from team to team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    free snacks, free lunch. smart people.

    Cons

    tons of video meetings, work life balance is not good in my team.

    TripAdvisor Response

    Apr 11, 2016

    Thank you for your feedback. Finding the exact right ratio of meeting time vs project time and work-life balance is a challenge for many organizations. As a speed wins company, we definitely try to... More


  10. Helpful (26)

    "When Everything is a P1 Issue, Nothing Is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer II in Needham, MA
    Former Employee - Software Engineer II in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    + The new needham headquarters has some truly stellar amenities. Lunch 5 days a week, game room, full gym with locker rooms, etc.
    + There are some really amazing people that work there and I miss them dearly.
    + This is a great first job out of college, a tremendous learning experience.

    Cons

    - Product is always right and seems to have little sympathy for the engineers they work with. It is very easy for a Product Manager to insist that something be done over the weekend when they aren't the ones that have to do the actually engineering work. Not all product managers are at the same caliber either with makes the work even more frustrating.
    - There is too much politicking. People have become territorial instead of cooperative which makes every day a slog.
    - Engineering has very little input into the product roadmap which eventually forces some of the best engineers to seek new employment at smaller companies.

    Advice to Management

    There are a lot of frustrated engineers at TripAdvisor. This is not normal attrition and engineers are leaving to find companies where they will be valued for their skills and impact. You need to wake up and actually try to retain your best people. TripAdvisor is quickly becoming a talent mill for the Greater Boston area.

    Don't offer stock options in comp packages if the CEOs motto is to 'Ignore the stock price while building a "better" company for the future'. No one is staying long enough to reap any benefits of the "Future TripAdvisor". In fact, you should seriously consider revamping everyone's comp package. Startups are putting together some really attractive offers.

    TripAdvisor Response

    Jan 27, 2016

    Thank you for your feedback. We’re glad you were able to enjoy the new headquarters and positive learning experience here. Engineering is critical to our success and we take your concerns and the... More


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