TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated November 15, 2017
456 reviews

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456 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Helpful (4)

    "Positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TripAdvisor full-time

    Pros

    flexible, good pay, flexible hours with great holiday pay

    Cons

    no growing, negative environment, no challenges, same thing every day

    Advice to Management

    Very micro managing


  2. Helpful (2)

    "Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at TripAdvisor full-time

    Pros

    great content, lifestyle and office

    Cons

    management very advertorial oriented.

  3. Helpful (10)

    "Growing pains - bad behaviors emerge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    CEO, Steve, is a really good guy and sets a tone of decency and hard work. New building and lunch, gym etc all help with convenience of a work day. Work (finance) is very interesting and challenging.

    Cons

    With some of the recent growth challenges the worst of politics at VP levels is emerging. Management is in severe CYA mode. Bad attitudes of "me me me", lack of respect and direction is prevalent. Start-up mentality of focus on the job at hand is fast asleep.

    Advice to Management

    Eradicate political BS as innovation will not be possible. Inspire your people vs motivate thru punishment/reward. Good luck!

    TripAdvisor Response

    Apr 8, 2017 – cfo

    Thank you for your review although this type of feedback is always tough to read. We have worked hard to build a culture of strong teamwork, and collaboration that aligns with our “better together... More


  4. "A company that definitely worth working for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Scientist in Needham, MA
    Current Employee - Data Scientist in Needham, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    The company has been rated as the best place to work for several consecutive years and indeed has a wonderful company culture.

    Cons

    Wish there could be more available the parking area and is located in a more downtown-feeling area. Needham is still dar away from Boston downtown.

    Advice to Management

    I don't really work there for very long so I don't have constructive advice towards the management yet. I might will update in couple years.


  5. Helpful (28)

    "Don't be Fooled by Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    The benefits are great, and some of the best I've experienced, and the corporate headquarters is a beautiful and physically nice place to work. If these are most important to you, and you don't mind a hostile, rude and unfriendly work environment, then this is the place for you.

    Cons

    Experiences/ culture depends on what department you work for, but overall culture is rude, cut-throat, and everyone cares only for themselves. Communication from executives is very vague, and often biased or misleading. Interactions and communications among management and coworkers is rude. Employees are often made to feel stupid, and unfairly put on the spot to be made an example of. Work hours are flexible, but employees are expected to work 24/7. HR does not provide a comfortable forum to bring up and address issues as they are ingrained with management & executive teams.

    Advice to Management

    Show your employees you value them and foster a caring environment.

    TripAdvisor Response

    Mar 7, 2017 – Chief People Officer

    I appreciate you taking the time to leave your feedback, although it is certainly tough to read that you are so unhappy here. Your experience differs from what I hear from most employees, who tend... More


  6. Helpful (3)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Free lunch and fun activities

    Cons

    Poor upper management and confusion in the direction of the company

    Advice to Management

    Better communication


  7. Helpful (9)

    "Micro mangement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time

    Pros

    Beautiful office, free food/gym, and good salaries... As every other one said

    Cons

    As a long-time employee, I hate to give trip such a low rating. It used to be a great place to work, when the company is much smaller, and the office is less shinny. However, the culture has drastically changed.

    The management is terrible, making it such a stressful place to work. Creativity is not encouraged; process takes forever and gets blocked by endless design reviews; false urgency is created to push employee to work over time; blaming and micromanagement are what mid-managements do.

  8. Helpful (7)

    "Good role with upside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Product Management in San Francisco, CA
    Current Employee - Director, Product Management in San Francisco, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Largest player in the industry, data-driven business model, and opportunity for growth in company as it rebounds

    Cons

    Periodic strategy pivots that have significant downstream impacts


  9. Helpful (9)

    "Time to go beyond the perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Former Employee - Product Manager in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    Just like others have written, the free food, snacks everywhere, fun events like Halloween party, great gym and amazing office space. So basically...the perks
    The feeling that you are working at a "cool place"

    Cons

    Senior Management seems out of touch with the majority of the staff.
    The motto of "Speed Wins" is spoken about all topics, all projects, but not all projects are the same and "Speed Wins" does not always make sense
    The constant feeling of stress due to unrealistic timelines.

    Advice to Management

    Take a step back and start asking some really hard questions.
    What has changed? What can we do to stop good people from leaving?
    Acknowledge that not all things need to be done fast "Speed Wins" is not always the answer.

    TripAdvisor Response

    Apr 3, 2017 – SVP, Product

    I appreciate the feedback and I hope that you were able to share your thoughts with your manager or HRBP before you left TripAdvisor. I agree that different projects can require different approaches... More


  10. Helpful (16)

    "High stress, little direction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Beautiful office, good compensation, free food, free beer, convenient location and lots of company events.

    Cons

    "Speed wins" is the motto that prevails. Strategic long term planning isn't what is valued. Management often utilizes a tactic of creating false pressure to try to get employees to do more in less time which only seemed to create more stress and less quality. Don't try going to Human Resources for help, very little of what you say stays in confidence.

    Advice to Management

    To save this ship, there needs to be some major shake-ups in the executive management. Find people who excel at building software and dump those who chase the next financial quarter results.

    TripAdvisor Response

    Mar 7, 2017 – Chief People Officer

    Thank you for sharing your thoughts. You mention in your review that one of your concerns is voicing issues to Human Resources. I apologize that you’ve had a negative experience. Our HR team... More


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