TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated April 19, 2017
267 reviews

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267 Employee Reviews

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Pros
Cons
  • tons of video meetings, work life balance is not good in my team (in 11 reviews)

  • Poor upper management and confusion in the direction of the company (in 19 reviews)

More Pros and Cons

  1. Helpful (5)

    "Cool place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    Neat benefits, awesome coworkers, good work-life balance.
    CEO is great and approachable, some levels of upper management are really good and easily accessible.

    Cons

    Could give back to the engineering community (open sourcing).
    Sometimes, feature development takes precedence as it helps revenue but at the cost of bad engineering.
    Have encountered that one bad apple too.

    Advice to Management

    Product Managers need to understand platforms before developing features on those platforms. Mobile apps need refined experience.

    TripAdvisor Response

    Apr 26, 2016

    I’m pleased to read your positive remarks about our benefits and the management team at TripAdvisor and I appreciate your constructive feedback regarding the product and engineering teams . We ... More


  2. Helpful (15)

    "Hellish Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Current Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Free food and a nice space to work in, that's about it.

    Cons

    The sales function is as dysfunctional as any place I have ever worked! The lack of vision and amount of micromanagement is astounding. The senior leadership team is amazingly out of touch with what drives a engagement and motives employees to perform at high levels.

    Advice to Management

    Get some HR leadership that can help the CEO understand how ineffective he is and to have enough courage to influence his growth.

    TripAdvisor Response

    May 10, 2016 – Chief People Officer

    Although I am very sorry to hear that your work experience has not been positive, I appreciate the feedback. I would sincerely welcome the opportunity to talk with you in person about your concerns ... More


  3. Helpful (15)

    "Micromanaged plus ignorant/incompetent manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Current Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor (Less than a year)

    Pros

    Just the free food and office!!! Because the rest is just sales pitch. All other benefits is for the engineers and some other departments.

    Cons

    Gave 1 star for the free food. I took the job here because of the name TA has and the benefits. I regret my decision so much because the benefits TA offers are only for the engineers and every other department. In my department we are seriously micromanaged and we have the most ignorant manager one can ever have. He doesn't know anything, every time we ask him a question he tells us to ask someone else. He is just sitting there and looking at numbers and gets paid a lot of money. He doesn't know how to talk to people despite all the training TA supposedly offers to their managers. There is no work life balance. I felt so motivated when I started but they easily rub happiness off your face when you find out that everything your recruiter said was mostly a sales pitch. I never felt more unhappy at a company. I drag coming in everyday and honestly I can't wait to leave, this place, better to say my department is giving me depression. I just wish u had applied to a different department, I do not want to wait a year to move elsewhere.

    Advice to Management

    Stop the micromanagement. People QUIT their BOSS not the company.

    TripAdvisor Response

    May 11, 2016 – Chief People Officer

    Thank you for your comments, although it’s disappointing to read that you’re so unhappy here. We do offer our full health and welfare benefits package to all regular full time employees at ... More


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  5. Helpful (5)

    "Many great reasons to stay, but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Needham, MA
    Current Employee - Product Manager in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 5 years)

    Pros

    Have you seen the new office? It's wonderful! Heard about the no a$$h0l3 policy? It's true! Free, catered lunches, alcohol, snacks and coffee (iced or hot)? Check. A cooperative, self-starter culture and talented co-workers? Check and check. There are so many wonderful things that make working at TripAdvisor great.

    Cons

    As the company morphs into a large, corporate entity, the values are getting lost in a mountain of meetings, quarterly reviews and daily progress reports. Doubtless the company will rediscover its identity (something it is serious about), but not before a few good folks decide it's time to move on.

    Advice to Management

    Have a consistent culture and set of values across all teams. For example, there is such a HUGE disparity between how managers interpret 'flexible hours' across the company (from 'that's fine' to 'that's not possible'). Definitely a big difference between how this was interpreted just a handful of years ago.

    TripAdvisor Response

    Apr 7, 2016 – SVP, Product

    Thank you for your feedback and it’s great to see that you’re enjoying the culture and many great benefits that we offer here at TripAdvisor. I appreciate your thoughtful remarks regarding our ... More


  6. Helpful (6)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Newton, MA
    Current Employee - Sales Executive in Newton, MA

    Pros

    Overall a great company. Benefits are amazing and work life balance is very good.

    Cons

    not a lot of advancement or career growth opportunities that are defined


  7. Helpful (2)

    "Love it, speed wins"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Needham, MA
    Current Employee - Software Engineer in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    Flexible, nice benefits, great company in greater Boston area. Nice free lunch with different choices. Commute is good, right next to 95

    Cons

    No so much, but I think the software infrastructure could be better if we spend more time to improve it, instead of focusing on revenue.

    Advice to Management

    Great team

    TripAdvisor Response

    Mar 17, 2016

    Thank you for your comments. We’re glad to see that you’re enjoying your experience and the benefits at TripAdvisor. We appreciate your feedback regarding the software infrastructure. You are ... More


  8. Helpful (12)

    "Great Little Perks, Big Need For Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Current Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Approves of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    Perks (free lunch, after work activities)
    Fast paced

    Cons

    Management Needs Training. The constant need to "manage up".
    If you're not in Product, you are second class.

    Advice to Management

    Train Managers

    TripAdvisor Response

    Apr 6, 2016 – Chief People Officer

    Thank you for your comments and I’m pleased to see that you’re enjoying the pace and benefits that we provide here. We agree that there is a need to offer more management training and management ... More


  9. "Office Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Support Specialist in El Segundo, CA
    Current Employee - Office Support Specialist in El Segundo, CA
    Recommends

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Able to work as a team player to have a amazing work place .

    Cons

    Different type of personality hard to engage all personalities


  10. Helpful (8)

    "Great benefits, culture varies widely across departments"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Editor in New York, NY
    Current Employee - Executive Editor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    TripAdvisor has a generous benefits package with stipends and discounts on personal travel, gym allowances, stock, free meals and more. My current department is a great place to work with a strong leader who really focuses on building up his team.

    Cons

    The lock-step strictness of the promotion schedule (you can only be promoted in January of each year but then you dont get your raise until March) makes for alot of resentment and makes turnover a problem in some places. The company also feels a little unweildy with bureaucracy and chnages can be hard to make.

    Advice to Management

    Change up the promotion/bonus timing to make it more flexible in order to retain employees.

    TripAdvisor Response

    Feb 26, 2016 – Chief People Officer

    Thanks for taking the time to write this review, and it's great to hear that you are enjoying your work, your colleagues and your manager. Regarding promotions, we recently changed the annual ... More


  11. "Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Needham, MA
    Current Employee - Sales Executive in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing team, incredible office space.

    Cons

    Pay is slightly lower than industry average.


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