TripAdvisor Reviews | Glassdoor

TripAdvisor Reviews

Updated February 22, 2017
393 reviews

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393 Employee Reviews

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Pros
Cons
  • tons of video meetings, work life balance is not good in my team (in 11 reviews)

  • Very disconnected upper management (in 17 reviews)

More Pros and Cons

  1. Helpful (12)

    "Great Little Perks, Big Need For Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Current Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Approves of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    Perks (free lunch, after work activities)
    Fast paced

    Cons

    Management Needs Training. The constant need to "manage up".
    If you're not in Product, you are second class.

    Advice to Management

    Train Managers

    TripAdvisor Response

    Apr 6, 2016 – Chief People Officer

    Thank you for your comments and I’m pleased to see that you’re enjoying the pace and benefits that we provide here. We agree that there is a need to offer more management training and management ... More


  2. Helpful (13)

    "Don't be fooled by these reviews."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Former Employee - Product Manager in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    Lunch. That's about it. Since I'm required to write 20 words then I just...

    Cons

    Terrible culture. Vindictive and polictical. You'll be pushed to work nights and weekends.

    Advice to Management

    Adapt and value your employees.

    TripAdvisor Response

    Apr 14, 2016 – SVP, Product

    Thank you for your comments, although it’s very disappointing to read about your negative experience here. Culture is important at TripAdvisor and is one of our most important challenges as we ... More


  3. Helpful (3)

    "HR Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    great, welcoming culture; wonderful job perks like free lunch & snacks; supportive and smart teams; awesome intern program

    Cons

    I experienced some weird, unprofessional leadership during my time there - the person has since left.

    TripAdvisor Response

    Mar 17, 2016 – Chief People Officer

    Thanks for sharing your feedback regarding your experience here as an HR intern. I am pleased that you enjoyed the people and the culture, and found the intern program to be so strong! We try ... More


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  5. "Office Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Support Specialist in El Segundo, CA
    Current Employee - Office Support Specialist in El Segundo, CA
    Recommends

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Able to work as a team player to have a amazing work place .

    Cons

    Different type of personality hard to engage all personalities


  6. Helpful (26)

    "When Everything is a P1 Issue, Nothing Is"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer II in Needham, MA
    Former Employee - Software Engineer II in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time (More than a year)

    Pros

    + The new needham headquarters has some truly stellar amenities. Lunch 5 days a week, game room, full gym with locker rooms, etc.
    + There are some really amazing people that work there and I miss them dearly.
    + This is a great first job out of college, a tremendous learning experience.

    Cons

    - Product is always right and seems to have little sympathy for the engineers they work with. It is very easy for a Product Manager to insist that something be done over the weekend when they aren't the ones that have to do the actually engineering work. Not all product managers are at the same caliber either with makes the work even more frustrating.
    - There is too much politicking. People have become territorial instead of cooperative which makes every day a slog.
    - Engineering has very little input into the product roadmap which eventually forces some of the best engineers to seek new employment at smaller companies.

    Advice to Management

    There are a lot of frustrated engineers at TripAdvisor. This is not normal attrition and engineers are leaving to find companies where they will be valued for their skills and impact. You need to wake up and actually try to retain your best people. TripAdvisor is quickly becoming a talent mill for the Greater Boston area.

    Don't offer stock options in comp packages if the CEOs motto is to 'Ignore the stock price while building a "better" company for the future'. No one is staying long enough to reap any benefits of the "Future TripAdvisor". In fact, you should seriously consider revamping everyone's comp package. Startups are putting together some really attractive offers.

    TripAdvisor Response

    Jan 27, 2016

    Thank you for your feedback. We’re glad you were able to enjoy the new headquarters and positive learning experience here. Engineering is critical to our success and we take your concerns and the ... More


  7. Helpful (8)

    "Great benefits, culture varies widely across departments"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Editor in New York, NY
    Current Employee - Executive Editor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    TripAdvisor has a generous benefits package with stipends and discounts on personal travel, gym allowances, stock, free meals and more. My current department is a great place to work with a strong leader who really focuses on building up his team.

    Cons

    The lock-step strictness of the promotion schedule (you can only be promoted in January of each year but then you dont get your raise until March) makes for alot of resentment and makes turnover a problem in some places. The company also feels a little unweildy with bureaucracy and chnages can be hard to make.

    Advice to Management

    Change up the promotion/bonus timing to make it more flexible in order to retain employees.

    TripAdvisor Response

    Feb 26, 2016 – Chief People Officer

    Thanks for taking the time to write this review, and it's great to hear that you are enjoying your work, your colleagues and your manager. Regarding promotions, we recently changed the annual ... More


  8. Helpful (9)

    "Great Company, awesome perks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Specialist in Needham, MA
    Former Employee - Support Specialist in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time (Less than a year)

    Pros

    -Work life balance is fully encouraged and supported
    - Abundant opportunities for professional development
    - Free food, really delicious healthy choices
    - Awesome company events

    Cons

    - Favoritism with certain people in the company is seen constantly - it was disgusting to witness
    -Some people there are super nice and willing to help, but major "I'm better than you" air is definitely palpable with others

    Advice to Management

    Stop showing that you like one team member more than the other! Everybody deserves to be treated equally, or at least, fake it when in public.


  9. Helpful (1)

    "Amazing company to work for"

    Star Star Star Star Star
    Former Employee - Intern - Hourly in Needham, MA
    Former Employee - Intern - Hourly in Needham, MA
    Recommends
    Approves of CEO

    Pros

    Great work environment and great people! Speed wins is the attitude and the company stands by it. Everyone I worked with there with were nice and eager to help me out since I was just an intern. I formed relationships with them and was able to learn a large amount from them and from TripAdvisor in just a short time. The pay was really good for an internship and TripAdvisor considered you one of their own when it came to company parties and activities. And of course, the new headquarters is gorgeous!

    Cons

    No cons to think of

    Advice to Management

    "Speed wins!"

    TripAdvisor Response

    Feb 12, 2016 – Chief People Officer

    Thank you for your comments. We're so glad that you enjoyed your internship here. It's important to us that interns really get a sense of what it's like to work as a full time employee here and ... More


  10. "Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Needham, MA
    Current Employee - Sales Executive in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing team, incredible office space.

    Cons

    Pay is slightly lower than industry average.


  11. Helpful (32)

    "Good first job, but don't stay too long"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Newton, MA
    Former Employee - Software Engineer in Newton, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    Directly building something people use is great

    Cons

    No career growth, I was in the same role 3 years after I was hired. "Speed wins" is used to justify sloppy work and never addressing the mountain of technical debt. New technologies, even those proven elsewhere in the industry, are resisted.

    Advice to Management

    Stop being such a beurocratic, process-driven company. Your best people aren't seeing the recognition (title and salary) and are leaving.

    TripAdvisor Response

    Jan 27, 2016

    Thank you for your feedback. We are happy to hear you felt this was a great first work experience and you enjoyed working on our product. As with any successful company we have accumulated technical ... More



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