TripAdvisor "senior management" Reviews | Glassdoor

TripAdvisor Employee Reviews about "senior management"

Updated Jul 18, 2019

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Found 605 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
74%
Approve of CEO
TripAdvisor CEO Stephen Kaufer
Stephen Kaufer
392 Ratings
Pros
  • "Perks, Vacation Time, Free lunch(in 98 reviews)

  • "Smart people, great benefits, including lunch every day(in 56 reviews)

Cons
More Pros and Cons

Reviews about "senior management"

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  1. Helpful (4)

    "Overall it's a really great place to work if you don't mind a slow commute"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time for more than 5 years

    Pros

    Stellar benefits, topped by the free lunches, incredible health insurance, and generous PTO.

    Cons

    Difficult to move up. The company has been constantly reorganizing as it tries to reposition itself in the market causing responsibilities to be constantly changing. Needham has a very high COL so unless you're senior management and can afford a $600k home, you'll have to settle for sitting in traffic an hour each way to work

    Advice to Management

    Tell your employees that they're doing a good job every once and a while

    TripAdvisor2019-01-24
  2. Helpful (1)

    "Great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    No opinion of CEO

    I worked at TripAdvisor full-time for more than 5 years

    Pros

    Great people, great facilities, great talent

    Cons

    Not nimble, senior management has top down mentality

    TripAdvisor2018-08-23
  3. Helpful (28)

    "Great place to join, bad place to stay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Needham, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    - A great place to learn coding style conventions, scoping of large projects, and many other skills necessary for software engineering careers. - Free lunch. - Great place to network with engineers. Lots of startups in the area are founded by ex-TripAdvisor employees.

    Cons

    - Little opportunity for advancement, and company badly attempts to hide this by promising more opportunities 'if you work hard.' - Vague guidelines for how to properly utilize engineering rotation. - Extremely poor management of technical debt. - Outdated technological stack and senior management resistant to change. - Tolerance of management/groups that are uncommunicative...

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    Advice to Management

    First and foremost, I left because my technical manager was not managing. I was assigned a project that required around 50 days more work than my manager expected (not a typo). My requests for assistance or better scoping of the project were met with victim-blaming, lambasting me in front of the rest of my group every week for not having completed a Sisyphean task. TripAdvisor does not have structures in place for...

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    TripAdvisor2018-06-09
  4. Helpful (12)

    "Time to go beyond the perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than a year

    Pros

    Just like others have written, the free food, snacks everywhere, fun events like Halloween party, great gym and amazing office space. So basically...the perks The feeling that you are working at a "cool place"

    Cons

    Senior Management seems out of touch with the majority of the staff. The motto of "Speed Wins" is spoken about all topics, all projects, but not all projects are the same and "Speed Wins" does not always make sense The constant feeling of stress due to unrealistic timelines.

    Advice to Management

    Take a step back and start asking some really hard questions. What has changed? What can we do to stop good people from leaving? Acknowledge that not all things need to be done fast "Speed Wins" is not always the answer.

    TripAdvisor2017-03-12

    TripAdvisor Response

    April 3, 2017SVP, Product

    I appreciate the feedback and I hope that you were able to share your thoughts with your manager or HRBP before you left TripAdvisor. I agree that different projects can require different approaches and timelines. As you mention, staying aligned with our “speed wins” philosophy is ...

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  5. Helpful (28)

    "A New HQ and Perks Only Go So Far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    Free lunch, snack walls, gym, beautiful new HQ and amazing coworkers. I enjoyed some of my time here and made some great connections, friends and resume content for my new career.

    Cons

    Low pay, no recognition for those that go above and beyond, high turnover and a company that tries to be better than Google and cater to engineers. Work/life balance is a joke and working from home is frowned upon in most instances. Manage micromanages and senior management is untouchable and out of touch with how their employees view their workplace. Told to write positive reviews...

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    Advice to Management

    Stop looking to hire externally and grow great individuals internally. Try less to try to be Google and stop taking yourselves so seriously. Give your employees a better salary and stop trying to "buy" everyone with free lunch and iced coffee on tap. Do an internal sweep on those people who are not pulling their weight and promote employees who work hard and deserve more. Stop making it so obvious that you only have a...

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    TripAdvisor2015-07-29
  6. Helpful (2)

    "A really good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at TripAdvisor full-time for less than a year

    Pros

    I've only been with the company around a year, but I've been pretty happy so far. It's not perfect, but no place is. I'd say the pros are: - The people are all nice, smart, fun people - Immediately was given the opportunity to take responsibility and run with things. Really getting the opportunity to grow professionally and I know my opinions are valued - The benefits are also awesome

    Cons

    I'd say the cons are: - Communication. From senior management and between departments. We need to know the changes that are coming down the pike earlier than we do so we can better prepare to deal with them. I don't disagree with the ideas, but the delivery needs to be improved.

    Advice to Management

    Get more buy-in from people more regularly and increase your communication. I'm hoping to see some improvement in this area though. Also, you need to be someone who is comfortable or wants to take initiative, as it seems like those are the people that do well here.

    TripAdvisor2014-12-24

    TripAdvisor Response

    March 2, 2015GM

    I am happy to hear that you are enjoying your experience at FlipKey. You are absolutely right – we strive to build a culture that rewards self-motivation and initiative. I appreciate your recommendations regarding improvements in communication and I want you to know that this is ...

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  7. Helpful (4)

    "Make sure you know what you're getting into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I worked at TripAdvisor

    Pros

    Very friendly people, with the exception of a few individuals at the senior management level Good soft benefits

    Cons

    Micromanagement - some individuals at the senior management have a tendency to manage by treating employees as robots, and dictating how they should do technical aspects of their job - an area that they know very little or nothing about. Senior management needs to understand when and why employees become unhappy, and how this leads to...

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    Advice to Management

    Try to understand what motivates your employees, and improve their happiness. Micromanagement is one of the most ineffective ways of management, and should ideally be discarded from the company culture altogether. If you want the firm to be successful after the market saturates, make sure you understand your employees and end customers. The numbers in which people are leaving the company is a big indicator that management...

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    TripAdvisor2014-12-12

    TripAdvisor Response

    February 26, 2015GM

    I’m sorry to hear that you did not have a positive experience working at FlipKey and you felt micro-managed. That is certainly not in line with our culture of rewarding people who are results-driven self-starters. As you may know, we are a data-driven organization so we take a “test ...

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  8. Helpful (7)

    "Great co-workers, poor management, no growth potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at TripAdvisor full-time

    Pros

    The people who work at FlipKey are pretty much the only thing that make the company a tolerable place to be. These are mostly dedicated, hard-working and flat-out nice people, many of whom have been with the company since before the TripAdvisor purchase, who are hanging on due to an old sense of loyalty and / or stock option hopes. The company provides good comp and benefits, and there are snacks in the kitchen, both...

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    Cons

    Senior management has a negative and condescending attitude toward the vast majority of employees. Recognition and thanks are foreign concepts, which has resulted in incredibly low morale and a high turnover rate. There is zero potential for advancement or growth in any department, and employees have become used to the idea that keeping their heads down and doing what they're...

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    Advice to Management

    Notice how unhappy people are, and do something about it. Give credit when credit is due, and appreciate the people who are actually making the company run on a daily basis. Try an attitude of trust, respect and positivity, rather than constant criticism and negativity. Let employees contribute ideas and help shape the direction of the company, rather than just following orders like robots.

    TripAdvisor2014-06-20
  9. Helpful (16)

    "Great Product but Turnover is a major problem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources Mgt in Newton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    Free lunches, free food and drinks almost all the time. Young, fast moving culture and a great office space, moving to an even bigger office in the future. Great product, trusted source of travel reviews, company is making money.

    Cons

    Turnover! It seems like most of the groups are being impacted by turnover, a lot of employees have left the company for greener pastures, the performance rating process and raise %'s being very low for a company that is very profitable, seems to be the common thread. The HR team is non-existent, adds no value to the employees or senior management, and has had more turnover than...

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    Advice to Management

    Hire a consulting firm to determine the sources for all the turnover, outsource HR until a new team can be built from the ground up. Figure out the retention issue.

    TripAdvisor2014-04-08
  10. Helpful (12)

    "Dishonest, degrading and abrasive management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Newton, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time for more than a year

    Pros

    - The company was better to work for when part of Expedia but there are few pros now. - If you like travel, it's a fun industry. - TripAdvisor tries really hard to recruit students and puts their best food forward for the summer interns with fun events and outings. It's a facade and it's not like that for the full time employees.

    Cons

    - Two thumbs down for senior management who runs the business in an unethical and abrasive manner - In reality, everyone, from junior to middle to senior management, is simply a puppet of the CEO - No focus on career development - Junior staff is cocky and is starting to mirror senior management's...

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    Advice to Management

    Stop pretending to be a small start up company who can move in a quick and agile way. Understand who we've become and where we're going. Also, if you want to hire talented engineers, why would you move further west from Newton? Probably because that's where senior management live. Expect a lot of attrition to happen when the office moves.

    TripAdvisor2012-10-18
Found 605 reviews