Tripadvisor Product Manager Reviews | Glassdoor

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Tripadvisor Product Manager Reviews

Updated Feb 12, 2020

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3.8
79%
Recommend to a Friend
62%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
15 Ratings
  1. "Excellent workplace and great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Product Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    - Excellent atmosphere at the workplace and lots of free food/drinks. - Great opportunities and flexibility to move departments or subsidiaries. - Competitive pay. - Great benefits program.

    Cons

    - Very fast-paced. Not necessarily a con, but strong time management/prioritization skills are required.

    Tripadvisor2019-09-09

    Tripadvisor Response

    September 10, 2019Recruiting Operations Coordinator

    Thank you for sharing your feedback. We’re glad that you're enjoying your experience as part of the TripAdvisor team.

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  2. Helpful (1)

    "Phenomenal People, Company is Soul Searching for Now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    The people at TripAdvisor are easy going, friendly, caring, and extremely intelligent. They are perhaps some of the most competent people I have ever worked with. Add the great team to phenomenal perks like free lunch, dogs in the office, a fitness center with nice locker rooms, a pub and game room, and you've got a great great place to work.

    Cons

    The company is trying to figure out how to grow its revenue and what it wants to be a five years from now. The vision is a bit hazy so you might find yourself working on a big new initiative, only to find the company is changing directions to another big new initiative. It can be frustrating, but I am hopeful that they will find their way in the next couple of years.

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    Tripadvisor2020-02-12

    Tripadvisor Response

    February 14, 2020Talent Acquisition Specialist

    Thank you for your thoughtful feedback. The people at Tripadvisor are what makes it a great place to work, so hearing directly from employees about how their colleagues positively impact their experience working for us is always great news. We also appreciate that you’ve highlighted some of our office perks. As Tripadvisor continues to evolve, we’re excited to embrace the strategy we have in place.

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  3. "nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Tripadvisor full-time for less than a year

    Pros

    good working environments ,collaborative , room to grow

    Cons

    lots of pressure salary not that high

    Tripadvisor2019-12-27
  4. Helpful (12)

    "No strategy, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    Great benefits and salary. They really do care about employees and treat people well with great benefits and perks.

    Cons

    There is absolutely no strategy from the top down. Leaders are poor, no management experience.

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    Tripadvisor2019-09-20

    Tripadvisor Response

    October 10, 2019Talent Acquisition Specialist

    Thank you for your feedback. As our company continues to grow, we appreciate hearing positive feedback from employees about what we’re doing well. Likewise, we also appreciate hearing about areas we can improve upon. We take pride in providing opportunities for internal growth and do our best to ensure that new managers have training opportunities both through their teams as well as through our Learning and Development training courses.

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  5. Helpful (53)

    "Great place to work... sort of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    First and foremost... the people are incredible. Smart, fun, fairly diverse, and generally great at what they do. It's fun to work for a company that has such a strong reputation, for a few reasons: (1) I don't have to explain what my employer does; (2) It's nice to get that "Oooh, you work for TripAdvisor! Cool!" response; and (3) Recruiters LOVE to poach from Trip, especially for engineers and product folks, so there's a near-constant stream of inbound interest if you're thinking about looking elsewhere. The HQ building is really excellent - a top perk, with the on-site gym and locker rooms, the cafeteria, the outdoor space, the desks. It's easy to forget you're at work. Benefits and perks are outstanding and include: excellent and cheap (or free) health plan plus dental and vision; 401K matching (up to 3% of your salary); free lunch with many diverse choices (salad, soup, sandwiches, pizza, multiple hot options, healthy choices, dessert, fruit, and more); unlimited snacks and drinks; the aforementioned gym; an annual personal travel reimbursement; significant charity donation matching; annual fitness benefit which can be spent on many things including sports leagues; and much more. Work-life balance is a priority (for most teams), meaning you can work 10am-7pm, 8am-4pm, or another set of hours if you choose, and can come and go as you please as long as your work is getting done. Best of all, you cannot help but learn a tremendous amount just by being part of such amazing teams.

    Cons

    I could have been at TripAdvisor a lot longer - I had no need to leave just to go elsewhere, but there were many factors that contributed to pushing me out the door. As a point of information, I left for a role at another company, so I do not feel like I was fleeing TripAdvisor - but I also don't feel like I was "retained" very well, either. More importantly, these criticisms come from a large number of conversations with current and former employees across the company - so while you should take them with some salt, also know they are not merely the ramlings of one person. My criticism falls into two major categories: Management and Consistency Management ----------------- There appears to be no focus on "people management" as a high-value skill set, particularly among those who have direct reports. In four years at the company, I had six managers - only one of whom seemed to focus in any way on helping his/her direct reports succeed in their careers. In fact, a number of these managers seemed far more incentivized NOT to promote their direct reports than to move them up the chain. In particular, most of the managers in the product management group appear less interested in managing people than in managing products. One possible reason for this lack of strong management is that individual contributors are promoted to positions in which they manage other people without any regard for whether they (a) want to or (b) should be. Not only does this make for a really poor work experience for their direct reports, it also diminishes the experience for the manager. Other than engineers, no functions have a career path beyond (senior) individual contributor that does not involve people management - so even those who are not inclined to accept those responsibilities have an incentive to take them on in order to move ahead. Because management are hired for technical competencies instead of a specific management skill set, there is a distinct lack of empathy - it simply doesn't seem to be promoted as a required trait or skill among those who are responsible for the careers of others. For example: on being told that my 4th quarter performance wasn't where it had been the rest of the year, I asked when my manager had noticed this change; he said "a few weeks into the quarter." I asked why he didn't bring it up (or even ask me if everything was alright), and instead waited until 2+ months later; his response was, "Oh yeah, I guess I could have done that." That's just one example, but it's fairly illustrative of the value (or lack thereof) placed on treating direct reports with compassion as fellow human beings. Consistency --------------- There doesn't seem to be any consistency between the company's stated "values" and management's actions. For example, "We're always learning" does not seem to be reflected in a desire to have managers learning how to be better at their jobs - apparently it's for the rank-and-file only. No matter how much upper management (particularly HR) want people to act according to the company's values, there must be incentives in place for each level to do so - otherwise the whole chain falls apart. Of course, this is not a surprise since middle management isn't chosen for their ability to lead but rather for their ability to perform as individual contributors. Having worked in multiple groups within the company, I would also point out inconsistent promotion schedules and criteria as another issue. In particular, a "Competencies Matrix" was released for product managers - and was subsequently used in different ways to avoid promotions. Even after a representative from HR stated outright in a group, "You do not have to be performing at the next level in all of these criteria in order to move up," at the next review my manager said, "I didn't hear that" - and nobody up the chain was willing to correct him. Although a company of this size is due to have reorganizations on a fairly regular basis, the two groups in which I have worked over my time at TripAdvisor were subject to no fewer than 6 in less than 4 years, ranging from a simple, "We're changing the reporting structure" to a full-on "We're being absorbed into a different group." This has a massive impact on employee morale and was very poorly managed and communicated, resulting in an even larger negative outcome. Due to these changes, I went from reporting to a Vice President to being three layers below the same position in the span of 16 months. Finally, in many cases pay is not commensurate with experience. Product Managers with 5-10 years of work experience are paid at or below market value, while members of the post-MBA product rotation program are paid 20-30% more from the start. Yes, we are attempting to compete for talent with other companies, but the toll that this revelation takes on the psyches of PMs who aren't in that program (particularly those who have MBAs) cannot be underestimated.

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    Tripadvisor2018-05-14

    Tripadvisor Response

    June 1, 2018TripAdvisor

    Thank you for the detailed review, and for taking the time to share your thoughts with me in person before your departure. I really appreciated the discussion and hearing your detailed feedback—thanks for finding the time to do that before you left. As you wrote in your comprehensive review, we do have a great team of super smart and diverse people here, a wonderful work environment, and industry-leading benefits. We also have a much-beloved and well known consumer brand that provides the opportunity for individuals and teams to work on solving interesting and challenging customer problems. I am glad to know you feel the same. There is lots to love about working here, as you know and as we discussed. And I also recognize that there are things we could do better. These include continuing to build out our leadership and management development capabilities, and ensuring that employees at every level have even more opportunity to continue to grow without leaving the company. You were candid when we met, particularly as it pertained to your individual situation and things we could have done better during your tenure. As you know, the team and I are working every day to make TripAdvisor a great place to work, and feedback like yours helps us know where to place more focus, and what is already working well. As you know from our conversation, although we could always do better as an organization, I think your blanket statement that people management is not a valued skill set here at TripAdvisor is an inaccurate characterization. Developing managers and leaders is a key areas of focus for us. This year alone, we’ve added a full suite of management training to our already robust learning and development program. We also added a 360 degree feedback process and tool to our performance reviews in 2017, and in the last year, instituted the “Quarterly Connect” process, to ensure that managers and employees have a thoughtful, structured format for ongoing performance and development conversations. While we plan to continue investing in the development of our leaders, and there continues to be work to do, we’re proud of the progress that we’ve already made in this area. I was very surprised to read that you don’t feel TripAdvisor creates incentives for our employees to act in accordance with the company’s values. We are very explicit about our values and what we expect of our employees in support of those values. As you know, and as we also discussed when we met the week you left, this past year we completely revamped our performance appraisal process to assess employees performance on both the “what” (technical capabilities and deliverables) and the “how” (demonstration of behaviors in alignment with values)—with separate ratings now given for each dimension, and merit-based compensation tied to these outcomes. We did this as we want to be clear that results aren’t expected at the expense of behaviors, and that both are of equal importance to support and reward as we grow individuals, leaders and our organization. Thank you again for taking the time to discuss your feedback. True to our transparency value, we continue to encourage all employees to share their feedback and suggestions with their managers, HR business partners, or in any of our open company discussions. We wish you the best of luck in your new opportunity. Beth Grous Chief People Officer

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  6. Helpful (12)

    "It was fun while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate Product Manager in Boston, MA
    Doesn't Recommend
    Approves of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Perks, really smart and fun people to work with, individual and team bonuses, dogs.

    Cons

    Bad management gets rewarded, lower salaries because of perks

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    Tripadvisor2017-05-04
  7. Helpful (12)

    "Time to go beyond the perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    Just like others have written, the free food, snacks everywhere, fun events like Halloween party, great gym and amazing office space. So basically...the perks The feeling that you are working at a "cool place"

    Cons

    Senior Management seems out of touch with the majority of the staff. The motto of "Speed Wins" is spoken about all topics, all projects, but not all projects are the same and "Speed Wins" does not always make sense The constant feeling of stress due to unrealistic timelines.

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    Tripadvisor2017-03-12

    Tripadvisor Response

    April 3, 2017SVP, Product

    I appreciate the feedback and I hope that you were able to share your thoughts with your manager or HRBP before you left TripAdvisor. I agree that different projects can require different approaches and timelines. As you mention, staying aligned with our “speed wins” philosophy is very important to us. It ensures that we are working towards the consistent goal of delivering high quality products in a timely manner so that consumers can recognize value from them quickly. We don’t always strike a perfect balance of speed and quality, but through employee feedback, we do strive for continuous improvement. Thanks again for your comments and best of luck in your new opportunity. -- Adam Medros, SVP Product

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  8. Helpful (7)

    "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Manager in Boston, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    Great benefits, good work/life balance, free food, free gym, beautiful office with snacks, free shuttle if you don't want to drive, and a laid back culture that rarely fires anyone.

    Cons

    Layers and layers of approval for the smallest decisions, with each layer contradicting the layer above it. Managers do not know how to manage - a lot of micro-management. The concept and practice of mentorship do not exist because managers have never been exposed to that themselves. This is not a place to stretch your wings or learn to be the best-in-class, this is a place to relax, especially if you have children. It's perfect for the right person with not a lot of ambition.

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    Tripadvisor2017-01-20

    Tripadvisor Response

    February 6, 2017SVP, Product

    Thanks for your candid feedback. We are very proud of the benefits, office experience and work life balance that TripAdvisor provides and I’m pleased to see your positive remarks about all of these areas. You mention several areas where you believe there is room for improvement. I certainly have a different view regarding the level of ambition of our employees, as I have seen first-hand many employees grow their careers here and make significant impacts on the business. You are clearly someone who cares about the success of both your team and the company and I welcome the opportunity to discuss your concerns in further detail. I encourage you to reach out to me directly so that we can set up time to chat in person.----Adam Medros

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  9. Helpful (6)

    "growing organization with a great culture but weak vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    Quality, talented people. Well resourced. High visibility at all levels of the organization. Flexible organizational structure to evolves to meet opportunities. High growth creates many opportunities.

    Cons

    Culture favors iteration over necessary step changes. Management sometimes treats success metrics as a vision and doesn't defend the user experience. Few women at senior positions and implicit biases often surface. Weakness in the director ranks create churn.

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    Tripadvisor2016-10-03
  10. Helpful (2)

    "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    Great new building - really makes a difference in work effectiveness. Right away you get to work on big, impactful projects.

    Cons

    Bigger company so red tape in getting things done. Spend a lot of time coordinating with other teams and getting buy in. Pay is not competitive.

    Tripadvisor2016-07-07

    Tripadvisor Response

    July 25, 2016SVP, Product

    Thanks for your feedback. I'm glad to see that you're enjoying the new building and impactful work that we do here. I appreciate your comments surrounding project coordination and buy in. Finding the exact right ratio of meeting time vs project time is a challenge for many organizations. As a speed wins company, the goal is always to limit the "red tape" while also recognizing the importance of aligning goals and roadmaps across multiple initiatives. We’re always open to suggestions on how to improve our processes- feel free to reach out to me directly or send me feedback anonymously. Thank you again for your feedback. -Adam Medros, SVP Global Product

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Found 19 reviews