Tripadvisor Reviews | Glassdoor

Tripadvisor Reviews

Updated Feb 12, 2020

To filter reviews, or .

3.7
67%
Recommend to a Friend
71%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
414 Ratings
Pros
  • "Perks, Vacation Time, Free lunch(in 99 reviews)

  • "Smart engineers, challenging problems and great benefits(in 61 reviews)

Cons
More Pros and Cons
  1. Featured Review
    Helpful (11)

    "Great experience on Hotels product team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    * Hotels product has great leadership in a newly-streamlined organization * Amazing product scale - hundreds of millions of visitors / month * Very strong colleagues on product and eng teams. Basically zero "bad eggs" on the product team.

    Cons

    * A lot of stakeholder management is required due to so many people working on a relatively small number of pages.

    Tripadvisor2019-02-28

    Tripadvisor Response

    June 18, 2019Recruiting Operations Coordinator

    Thank you for taking the time to share your feedback with us. As our company continues to grow, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon. It really is our people that make TripAdvisor a great place to work, so hearing directly from employees about how their colleagues have supported and enriched their experience is always great news.

    Continue reading
  2. "Good time at Company"

    StarStarStarStarStar
    Current Employee - Associate 

    I have been working at Tripadvisor full-time

    Pros

    good pay, and benefits overall a good time

    Cons

    awkward office interactions, but not too bad

    Continue reading
    Tripadvisor2019-12-03

    Tripadvisor Response

    December 5, 2019Talent Acquisition Specialist

    Thank you for sharing your feedback. We’re glad that you are enjoying your experience as part of the TripAdvisor team.

    Continue reading
  3. "Phenomenal People, Company is Soul Searching for Now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    The people at TripAdvisor are easy going, friendly, caring, and extremely intelligent. They are perhaps some of the most competent people I have ever worked with. Add the great team to phenomenal perks like free lunch, dogs in the office, a fitness center with nice locker rooms, a pub and game room, and you've got a great great place to work.

    Cons

    The company is trying to figure out how to grow its revenue and what it wants to be a five years from now. The vision is a bit hazy so you might find yourself working on a big new initiative, only to find the company is changing directions to another big new initiative. It can be frustrating, but I am hopeful that they will find their way in the next couple of years.

    Continue reading
    Tripadvisor2020-02-12

    Tripadvisor Response

    February 14, 2020Talent Acquisition Specialist

    Thank you for your thoughtful feedback. The people at Tripadvisor are what makes it a great place to work, so hearing directly from employees about how their colleagues positively impact their experience working for us is always great news. We also appreciate that you’ve highlighted some of our office perks. As Tripadvisor continues to evolve, we’re excited to embrace the strategy we have in place.

    Continue reading
  4. Helpful (6)

    "Best possible culture, amazing office. Uncertain path forward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Needham, MA
    Negative Outlook
    No opinion of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    I've been at Trip for over 3 years and have been incredibly happy. Unlike most companies Trip actually cares about people being happy. They actively find ways to make the day better and your work environment the best it can be. It's something you notice every day you are there. The food is almost too good and the office has a very comfy / vibrant feel. The snack game is strong and constantly has new stuff. Everywhere in the office has a feeling like it was built to make you smile and not to cram as much productivity per square inch as possible like many other companies. You are always working on stuff that people will see. No matter what team you are on it's easy to see your impact in the product. Similarly everywhere you go you will see Tripadvisor stickers, which is super cool. People really do love the Trip brand. The CEO has an actual heart. Many times when not so great things have happened in the world he has stood up to say what's right. He doesn't hide behind what he thinks will have minimal shareholder impact but is maybe the right thing. He consistently takes a stand that I'm proud of.

    Cons

    Trip has a rough road ahead. Google has been pushing into the market and that has a massive impact on what the company can do going forward. They need to make some big choices to deal with that and those won't be easy. There's a ton of aging code and UIs that are difficult to work with. Obviously there are projects to deal with that but they are slow and you'll have to deal with some pretty old stuff. Projects can easily spend more time dealing with old cruft then actually writing the new stuff. Similarly there's way to many people working in oversized, unwieldy codebases. You never know when something will change out from under you or another team could break your code. That's supposed to be balanced by a group "design review" system but I've never had much faith in design-by-committee. At best people are impartial and at worst you end up with nit picking. Most of the time it's a smooth process but there's not really enough buy in from people to make it worth it. Almost all the work is either reactionary or focused on bottom line impact. Projects are always focused on short term goals and rarely think of the longer term impact, market positioning, or brand value. If it raises profits by more than x% we ship it. Everything is an a/b feature test which get's piled into the code. As a result nothing is ever done with strong intent to get it right. Get ready for changes. Your working team will change every couple months. People are constantly shifted into new squads, team structures, re-orgs, etc. I can't think of a quarter where there wasn't some major change in who I worked with.

    Continue reading
    Tripadvisor2020-01-15
  5. Helpful (6)

    "It's 2020 And This Feels Like A Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than 8 years

    Pros

    Smart engineers, challenging problems and great benefits.

    Cons

    Upper management is a disaster and has been for years. The company changes course every six months and every new idea is presented as THE IDEA that will fix everything, though often it's something only a few people at the top think is worth doing and everyone on the ground knows will fail. There are highs and lows but the company has been trending downward the last year or two. It's a shame because at its core TripAdvisor is a really great product and something that users love. Unfortunately the company has spent far more time and money on failed marketing campaigns and redesigns than it has in on improving its infrastructure in a way that actually benefits users.

    Continue reading
    Tripadvisor2020-01-31
  6. Helpful (5)

    "Find something better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - No Thanks 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than 8 years

    Pros

    - Travel is the industry. - Smart colleagues. - Lunch is provided since HQ is in Needham.

    Cons

    Want the truth? - Self centered leadership drives decision making at the executive level. Very political and company is masking it with a reorganization. - Unprecedented level of micro management and indecision from the executive team that stifles progress across the company. Speed can't win. - Once a decision is made, it's a fire drill every time. Make sure you respond to your email promptly on weekends and holidays. - Almost no accountability at the senior leadership level and above. All blame is put on those less senior despite conflicting directives and moving goals. - Excessive hiring in the attractions business supported by the executive team led to justified round of layoffs of mostly lower level employees with a couple of senior leaders. - Morale continues to be very low with no turnaround in sight. - Little importance placed on transparency at the company despite it being a core value. - Attrition continues in a year that will see the stock price hit a new low.

    Continue reading
    Tripadvisor2020-01-30

    Tripadvisor Response

    February 12, 2020Talent Acquisition Specialist

    Thank you for taking the time to share your feedback. Our leadership team constantly strives to work together and remain transparent, especially during periods of transition. As with any large organization, change is inevitable. However, amidst the change we believe Tripadvisor has a strong, viable strategy in place.

    Continue reading
  7. Helpful (6)

    "Worst leadership I’ve seen"

    StarStarStarStarStar
     

    I have been working at Tripadvisor

    Pros

    Competitive pay Good benefits Travel credits

    Cons

    Lack of direction from exec team Company is extremely slow to move on new ideas Lack of accountability across the whole org Disconnect between HR and actual office issues

    Continue reading
    Tripadvisor2020-01-23

    Tripadvisor Response

    February 12, 2020Talent Acquisition Specialist

    Thank you for your feedback, we appreciate your feedback. Speed Wins, We Believe in Transparency and We’re better together are a few of our core values. As our company continues to grow and evolve, we continually aim to operate with our values at the forefront of our minds.

    Continue reading
  8. Helpful (2)

    "Great benefits, lack of strategic direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    Great benefits, free (amazing) lunch, $600 annual fitness reimbursement, $250 travel reimbursement, summer Fridays, week between Christmas and New Years off, smart people and great teams

    Cons

    Constant change of direction, lots of uncertainty, constant state of re-organization, focus on speed without quality, teams are often resource constrained and must deliver projects quickly with little focus on success measures

    Tripadvisor2020-01-19

    Tripadvisor Response

    January 24, 2020Talent Acquisition Specialist

    Thank you for highlighting the strength of our teams. It's our people make that TripAdvisor a great place to work, so it's always great hearing directly from employees about how their colleagues positively impact their experience. As it is with any large organization, change is inevitable. Rather than viewing it as a setback, we're looking forward to embracing the opportunity ahead.

    Continue reading
  9. Helpful (3)

    "Smart people, good place to work, great benefits. No future strategy of success"

    StarStarStarStarStar
    Current Employee - Product in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time

    Pros

    This company genuinely cares about employees and has a great working environment. People are smart and there are interesting things to do.

    Cons

    The business model of the company is failing and the CEO only wants to double down on it, so there is a very uncertain future.

    Continue reading
    Tripadvisor2020-01-10

    Tripadvisor Response

    January 22, 2020Talent Acquisition Specialist

    Thank you for your transparent feedback and highlighting the strength of our company culture. It really is our employees that make TripAdvisor a great place to work, so hearing directly from employees about how their colleagues have supported and enriched their experience is always great news. As our industry is ever evolving, so too is our business. As such, we value all components of our business model.

    Continue reading
  10. "Passionate people, direction changes too quickly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - N/A 
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    Smart people, great pay, great benefits, incredible office perks

    Cons

    priorities / direction changes too quickly, making it impossible to do anything meaningful at scale

    Continue reading
    Tripadvisor2020-01-16

    Tripadvisor Response

    January 24, 2020Talent Acquisition Specialist

    Thank you for taking the time to share your feedback. As our company continues to grow, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.

    Continue reading

Choose a different language and keep reading other reviews.

Found 647 reviews