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Tripadvisor Reviews
Updated May 31, 2023
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Found 1,140 of over 1K reviews
77% Recommend to a Friend
88% Approve of CEO
Found 1,074 of over 1K reviews
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Recommend to a Friend
Approve of CEO
Matt Goldberg
39 Ratings
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Top Review Highlights by Sentiment
Pros
- "For the most part, great colleagues regardless of rankings who are willing to answer your queries at any time." (in 43 reviews)
Cons
- "Poor management that didn't know what they were doing with little or no experience; especially, Team Leaders." (in 71 reviews)
- "My manager is great and any time I've ever had a problem it's been resolved by talking it out." (in 35 reviews)
- "Lots of growing pains with some gaps in Senior leadership during important time of growth." (in 19 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Tripadvisor and is not affected by filters.
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- Former Employee, more than 1 year★★★★★Featured Review
Amazing Culture & Coworkers!
Mar 24, 2023 - Talent Acquisition SpecialistRecommendCEO ApprovalBusiness OutlookPros
Coworkers! Tripadvisor employees are some of the most genuine, kind, and supportive group of individuals. Sr. leadership is very down-to-earth, and feedback and ideas are expected and encouraged from every level of the organization. I have to give a special shout out to people ops and talent acquisition who are an incredibly hard working and compassionate team-driven group. Benefits! The reviews don't lie folks. The benefits really are unmatchable, even compared to other large organizations. Flexibility, even within hybrid roles. This is especially true for working parents. For anyone with even a slight interest in travel, it's a FUN, ever-evolving industry. Learning and Development is strongly encouraged, and employee feedback is taken into consideration in many decisions across the org.
Cons
As with any large, global company- there are usually many layers to get things done. Sometimes, that makes it difficult to hold true ownership for projects/initiatives, especially when it impacts teams cross-functionally.
Thank you for your thoughtful feedback! The people at Tripadvisor are what makes it a great place to work, so hearing directly from former employees about how their colleagues positively impacted their experience working for us is always great news. We also appreciate that you’ve highlighted our benefits. As our company continues to grow, we are appreciative of former employee comments that highlight our strengths as well as areas we can improve upon.
- Current Employee★★★★★
Pros
Work life balance is prioritized, coworkers are smart and care about their work, true team effort
Cons
With a large global company, sometimes it is difficult to coordinate between all stakeholders
Tripadvisor Response
Thank you for your thoughtful feedback. The people at Tripadvisor are what makes it a great place to work, so hearing directly from employees about how their colleagues positively impact their experience working for us is always great news. As Tripadvisor continues to evolve, we’re excited to embrace the strategy we have in place.
- Current Employee★★★★★
Pros
Good environment, great coworkers, each day brings new learnings
Cons
Not many I can think of
- Former Employee★★★★★
good experience
May 26, 2023 - Customer Success Specialist in Needham, MARecommendCEO ApprovalBusiness OutlookPros
amazing teammates, some good managers, great ERGs
Cons
salary and commissions tend to be low
Tripadvisor Response
Thank you for highlighting the strength of our company culture and inclusivity. Our goal is to create an environment where everyone feels welcome to share their opinions, challenged by their work and empowered to own their projects. . We are glad you enjoyed being part of the Tripadvisor team, and appreciate you highlighting our strengths as well as our areas of improvement.
- Former Employee★★★★★
If you want to live paycheck to paycheck you should work here!
Feb 16, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
- The people for the most part are great - Executive leadership has recently changed for the better
Cons
- Refuse to do market adjustments for their employees, therefore a number of people are living paycheck to paycheck - No clear path for growth within the company, they prefer to hire from outside - The internal systems are always broken - Operates like a startup putting out one fire after the other despite having 5,000 employees - Severely understaffed - Leadership tends to gaslight (career path, solving issues, career trajectory) - Leadership lacks autonomy despite the silo'd structure - Last but not least, severely underpaid
Continue readingTripadvisor Response
Thank you for taking the time to share your feedback. As our company continues to grow, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon. Our leadership team constantly strives to work together and remain transparent, especially during periods of transition. It is unfortunate that you feel like management communication and alignment on vision are not as strong as they used to be. As a company founded on the principle of transparency, we work hard to ensure internal strategies are communicated and the voices of our employees are heard. During this period of transition, all of our leaders, including Matt, are doing their best to remain transparent. They're working together across all areas of the business to create a strategy that considers the needs of the business as well as the needs of their employees.
- Former Employee, more than 1 year★★★★★
Every other department seemed to have a blast
May 11, 2023 - Spanish Bilingual Customer Service Representative in Needham, MARecommendCEO ApprovalBusiness OutlookPros
The office in Needham was amazing. They had everything I could dream of
Cons
Other than a supportive boss - so incredibly micromanaged
Tripadvisor Response
Thank you for taking the time to share your feedback. As our company continues to grow, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
- Former Employee★★★★★
Pros
Very open and collaborative team
Cons
Not the best to grow career
Tripadvisor Response
Thank you for sharing your feedback. We’re glad that you enjoyed your experience as part of the Tripadvisor team.
- Current Employee, less than 1 year★★★★★
The people are great!
Feb 24, 2023 - Bussiness Development Executive in Miami, FLRecommendCEO ApprovalBusiness OutlookPros
Great team, the benefits are good, the culture is super important for the company and the HR is helpful in so many ways
Cons
Salary is not attractive , the bonus is hard to achieve and the KPIs are not reasonable
Tripadvisor Response
Thank you for taking the time to share your feedback as well as highlight the commitment of our employees and the strength of our teams. It's our people that make Tripadvisor a great place to work, so it's always great hearing directly from former employees about how their colleagues positively impacted their experience. Our leadership team strives to create a strategy that best supports the needs of our business and creates competitive opportunity & rewards for our employees.
- Current Employee★★★★★
Good Company, Lots of Changes
Mar 15, 2023 - Senior Business Development Executive in Boston, MARecommendCEO ApprovalBusiness OutlookPros
Good Culture, Bright Teammates, Great Industry
Cons
Don't expect to Travel in this role
Tripadvisor Response
Thank you for taking the time to share your feedback. We are glad you are enjoying being part of the Tripadvisor team, and appreciate you highlighting our strengths.
- Former Employee★★★★★
Positive environment
Feb 21, 2023 - Senior Marketing Manager in Arlington, VARecommendCEO ApprovalBusiness OutlookPros
Positive workplace, great work life balance and generous pay and benefits
Cons
TripAdvisor has tough competition with apps constantly coming up doing the same work
Tripadvisor Response
Thank you for taking the time to share your feedback. We're so glad to hear you're enjoying your experience as part of the Tripadvisor team, and appreciate you highlighting our benefits and sense of community.
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Tripadvisor Reviews FAQs
Tripadvisor has an overall rating of 3.8 out of 5, based on over 1,323 reviews left anonymously by employees. 77% of employees would recommend working at Tripadvisor to a friend and 54% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.
77% of Tripadvisor employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Tripadvisor 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Tripadvisor to be culture, coworkers, benefits and the cons to be senior leadership, career development, management.
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