Tripadvisor Reviews | Glassdoor

Tripadvisor Reviews

Updated Mar 31, 2020

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3.7
65%
Recommend to a Friend
62%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
424 Ratings
  1. Helpful (1)

    "TripAdvisor/Bokun Boston"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    TripAdvisor is a strong Boston (Needham) headquartered company. It's pretty philanthropic which is great. The benefits (health insurance, catered lunches, occasional swag) are strong when compared to other Boston based companies. If you live in Boston, working out of the office next to TD Garden is great. There are 2 floors that contain a few business units (primarily Viator and Bokun) and 2 kitchens. Both kitchens have coffee/beer on tap, and can be a nice place to hang out with coworkers. Work- Life-Balance is also decent. This is a cool company to work at if you're straight out of college, particularly if you work at HQ, since there are more employees/business units to network with.

    Cons

    Boston office location is rough when you need to commute to HQ in Needham, which they even have you do on your first day. The shuttle to HQ takes an hour and the shuttle back to the Boston office takes 90 minutes, which is due to the multiple stops it makes along the way, directly through the city. This is brutal Bokun specific, no matter your role, you will be tasked with a new goal every month. There is zero room for career growth, and skill development is minimal. Compensation is significantly below that of most tech companies in Boston. Furthermore, the product isn't intuitive and is difficult to learn. Half of your day-to-day is spent assisting with support tickets. Individual contributors have a lot of previous experience, but that is ignored by leadership. You're expected to keep your head down and obey orders. If you can do this and like doing this, you're set.

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    Tripadvisor2019-12-27

    Tripadvisor Response

    January 3, 2020Talent Acquisition Specialist

    Thank you for taking the time to provide feedback about your experience of working at TripAdvisor. As our company continues to grow, we are appreciative of ex-employee comments that highlight our strengths as well as areas upon which we can improve. Thank you for acknowledging that we provide a friendly, comfortable and collaborative work environment. We are also pleased to hear that you also enjoyed our extensive benefits. However, we are sorry to hear that you did not feel that the complementary shuttle bus between the Boston office and Needham HQ was beneficial due to the number of stops and traffic congestion. The pick- up/drop offs are scheduled so that as many employees as possible have the opportunity to use the shuttle bus at convenient locations. As our Bokun business continues to grow and develop our business goals and objectives will rapidly change and adapt to meet the evolving and dynamic external environment. To be successful we believe that colleagues need to align and be flexible in their approach to their work so as to maximize their contribution and focus on business priorities. As Never Stop Learning is one of our core values, we support individual development and offer an extensive training curriculum highlighting opportunities to further your career development both within your team and TripAdvisor. Again thank you for your feedback which helps us on our journey to be a great place to work for everyone.

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  2. Helpful (8)

    "Constant state of flux"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Media Manager in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    Catered lunch Most people are nice

    Cons

    Top heavy org with little opportunity for growth unless you know how to navigate the political waters

    Tripadvisor2019-11-04

    Tripadvisor Response

    November 14, 2019Talent Acquisition Specialist

    Thank you for taking the time to provide your feedback. As business priorities shift, the organization must adjust to meet those needs. We aim to publish all of our internal opportunities so that they are accessible for all employees, providing a vehicle for career development.

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  3. "Experiences Team is A++++"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than 5 years

    Pros

    • Extremely smart, motivated colleagues on the Experiences Team. These people have become my extended family and I truly look forward to work each day! I can’t say I’ve had that experience at any other company during my 10+ years in the work force. • Collaborative culture • Lots of opportunities that allow you to try new teams and positions. • Trip is generous with its employees in every way; compensation, benefits, time off, and flexibility.

    Cons

    • Company’s strategies and goals change often but Dermot and fellow management are always honest and transparent.

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    Tripadvisor2019-10-30

    Tripadvisor Response

    November 5, 2019Talent Acquisition Specialist

    Thank you for your positive remarks. We’re constantly striving to maintain a transparent, collaborative environment, so we’re glad that you found that to be the case. Our goal is to create a place where our employees feel free to share their opinions and ask questions to further their career development.

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  4. Helpful (3)

    "BEST COMPANY TO WORK FOR!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for less than a year

    Pros

    This is by far the BEST Company i have worked for! i started out as a contractor and i was nervous that being a huge company i would be met with arrogance or know-it - all attitude but I felt so welcome from day 1. Every one in general was welcoming, helpful and now I am so blessed to have become full time and what an amazing team i am part of and all the other teams that i collaborate with. I feel extremely supported in all ways - resources to do my job, opportunities to learn and a clear path to career growth. I initially thought top management would be inaccessible but they are open arms... Steve is very down to earth and has an open door policy where you can stop by in his office and engage with him or say hello! I thought that was very humbling... Management encourages to communicate anything that can improve us the employees and the company as a whole without fear of intimidation. In addition to the incredible free lunch, snacks and coffees, the benefits are also amazing , their vision of charitable work is greatly encouraged, the office setting is relaxed where by you can work from anywhere in the building or outside when the weather allows. The culinary staff and cleaning crews are very incredibly efficient. All in all i could go on and on but there is too much to say...So far I have had a wonderful and amazing experience working at Trip and I am VERY VERY HAPPY here.. I feel acknowledged which may seem simple but a very crucial ingredient in an employee's performance.

    Cons

    sometime working with different national and international teams has a few hiccups but that is understandable and measures are constantly being taken to improve the system

    Tripadvisor2019-10-07

    Tripadvisor Response

    October 8, 2019Talent Acquisition Specialist

    Thank you for highlighting the strength of our company culture and inclusivity. Our goal is to create an environment where everyone feels welcome to share their opinions, challenged by their work and empowered to own their projects. We also know that it really is our employees that make TripAdvisor a great place to work, so hearing directly from employees about how their colleagues enrich their experience is always great news.

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  5. Helpful (1)

    "Smart and humane"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Needham, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    - Great culture: The flat structure is truly implemented. - Smart people: A great set of people who really care about what they are doing - Great perks: Apart from free lunches, loads of things to make it easier for you to handle life! Very thoughtful!

    Cons

    You will not be able to leave (I have been interviewing and getting monetarily better offers, but still haven't found a place that feels better. Hence, haven't left!)

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    Tripadvisor2019-09-18

    Tripadvisor Response

    October 8, 2019Talent Acquisition Specialist

    Thank you for your positive remarks. We value opinions from employees across all levels and departments; we're glad to hear that this has been your experience. We're also happy to hear that you've found our benefits package, as well as our beyond work benefits to be helpful.

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  6. Helpful (12)

    "No strategy, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    Great benefits and salary. They really do care about employees and treat people well with great benefits and perks.

    Cons

    There is absolutely no strategy from the top down. Leaders are poor, no management experience.

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    Tripadvisor2019-09-20

    Tripadvisor Response

    October 10, 2019Talent Acquisition Specialist

    Thank you for your feedback. As our company continues to grow, we appreciate hearing positive feedback from employees about what we’re doing well. Likewise, we also appreciate hearing about areas we can improve upon. We take pride in providing opportunities for internal growth and do our best to ensure that new managers have training opportunities both through their teams as well as through our Learning and Development training courses.

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  7. "Excellent workplace and great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Product Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    - Excellent atmosphere at the workplace and lots of free food/drinks. - Great opportunities and flexibility to move departments or subsidiaries. - Competitive pay. - Great benefits program.

    Cons

    - Very fast-paced. Not necessarily a con, but strong time management/prioritization skills are required.

    Tripadvisor2019-09-09

    Tripadvisor Response

    September 10, 2019Recruiting Operations Coordinator

    Thank you for sharing your feedback. We’re glad that you're enjoying your experience as part of the TripAdvisor team.

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  8. Helpful (2)

    "Alright company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Content Representative in Needham, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Tripadvisor full-time for more than 8 years

    Pros

    Good benefits, nice HQ, interesting work

    Cons

    tons of middle management, unclear communication across departments, very difficult to advance

    Tripadvisor2019-09-05

    Tripadvisor Response

    October 9, 2019Talent Acquisition Specialist

    Thank you for taking the time to provide your feedback, we appreciate your constructive comments. We’re glad that you enjoyed both your work as well as the office environment throughout your time here. As a growing company, our goal is to be as transparent as possible across all levels and business units. We continuously strive to improve, so we’re open to employee suggestions of how we can do so.

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  9. Helpful (14)

    "TripAdvisor is full of mediocre performers who fiercely protect their lack of skill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for less than a year

    Pros

    The promise of an amazing culture pales in comparison of the actual culture, which is cult-like people who aren't very good at their jobs - but seem to get away with bad behavior and poor performance.

    Cons

    Shark-like brand and marketing people who are poor performers and afraid to take advice from skilled outsiders. PMs, who create mediocre product (take a look at the site) are scared of change and do not support active change.

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    Tripadvisor2019-09-20

    Tripadvisor Response

    October 10, 2019Talent Acquisition Specialist

    Thank you for taking the time to provide your feedback. We do believe that our people drive a transparent, inclusive culture, and it disappoints us to hear that you did not find that to be true. While we are sorry to learn that you did not have the most positive experience with us, we’re appreciative that you shared some areas that we can improve upon.

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  10. "Great Culture Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - PM Support Specialist in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    Great people, awesome environment, great atmosphere.

    Cons

    The company has been steadily taking away a few extra perks, but their benefits more than make up for that.

    Tripadvisor2019-08-24

    Tripadvisor Response

    August 28, 2019Recruiting Operations Coordinator

    Thank you for your positive remarks. We're happy to hear that you enjoy your co-workers as well as your work environment. The perks that we offer occasionally change based on the needs of our employees; we're glad that our company benefits have exceeded your needs.

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