Tripadvisor "senior management" Reviews | Glassdoor

Tripadvisor Employee Reviews about "senior management"

Updated Feb 1, 2020

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3.7
67%
Recommend to a Friend
65%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
468 Ratings
Pros
  • "Perks, Vacation Time, Free lunch(in 100 reviews)

  • "Smart engineers, challenging problems and great benefits(in 61 reviews)

Cons
More Pros and Cons

Reviews about "senior management"

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  1. Helpful (5)

    "Overall it's a really great place to work if you don't mind a slow commute"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Stellar benefits, topped by the free lunches, incredible health insurance, and generous PTO.

    Cons

    Difficult to move up. The company has been constantly reorganizing as it tries to reposition itself in the market causing responsibilities to be constantly changing. Needham has a very high COL so unless you're senior management and can afford a $600k home, you'll have to settle for sitting in traffic an hour each way to work

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    Tripadvisor2019-01-24
  2. Helpful (11)

    "Toxic, political, and poorly managed - definitely not a ‘best place to work’"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than 5 years

    Pros

    Beautiful office space Numerous committed employees who want to do their best

    Cons

    Fear and micromanagement are the name of the game at TRIP now; it wasn't always this way. Stress is off the charts on most teams due to poor management and inconsistent expectations. Zero strategic direction and constant changes by senior management make it impossible for employees to achieve success. Rather than taking ownership, senior management blames lower-level employees and lays off hundreds. Poor decisions on major projects: the "New" TripAdvisor failed, as did Instant Booking. And have you seen the new logo? Ugly and a waste of time, money and effort. Development and recognition of employees is nonexistent. Senior leaders hired in recent year are not respected by their teams because they are highly political and not respectful of their employees.

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    Tripadvisor2020-02-01

    Tripadvisor Response

    February 12, 2020Talent Acquisition Specialist

    Thank you for taking the time to share your feedback as well as highlight the commitment of our employees. While periods of transition can be tough to navigate, our leadership team constantly strives to work together to create a strategy that’s best for the business and best for the employees.

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  3. Helpful (1)

    "Great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    No opinion of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Great people, great facilities, great talent

    Cons

    Not nimble, senior management has top down mentality

    Tripadvisor2018-08-23
  4. Helpful (32)

    "Great place to join, bad place to stay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Needham, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    - A great place to learn coding style conventions, scoping of large projects, and many other skills necessary for software engineering careers. - Free lunch. - Great place to network with engineers. Lots of startups in the area are founded by ex-TripAdvisor employees.

    Cons

    - Little opportunity for advancement, and company badly attempts to hide this by promising more opportunities 'if you work hard.' - Vague guidelines for how to properly utilize engineering rotation. - Extremely poor management of technical debt. - Outdated technological stack and senior management resistant to change. - Tolerance of management/groups that are uncommunicative and insular. - HR department is behind the times. - Very little standardization of technology between groups or even employees. Having employees configure their own dev boxes is a prime example that cost enormous amounts of productivity for minimal learning gains. - Code base is collapsing under its own weight. To their credit, they hired a senior engineer solely to mitigate this issue. When I left the company, morale was quite low. Not only are there very few senior roles available, it is not attractive to take a senior role because the technologies and design philosophy are falling behind industry standards, hobbling ability to jump to other companies or even to change position within the company.

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    Tripadvisor2018-06-09
  5. Helpful (12)

    "Time to go beyond the perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    Just like others have written, the free food, snacks everywhere, fun events like Halloween party, great gym and amazing office space. So basically...the perks The feeling that you are working at a "cool place"

    Cons

    Senior Management seems out of touch with the majority of the staff. The motto of "Speed Wins" is spoken about all topics, all projects, but not all projects are the same and "Speed Wins" does not always make sense The constant feeling of stress due to unrealistic timelines.

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    Tripadvisor2017-03-12

    Tripadvisor Response

    April 3, 2017SVP, Product

    I appreciate the feedback and I hope that you were able to share your thoughts with your manager or HRBP before you left TripAdvisor. I agree that different projects can require different approaches and timelines. As you mention, staying aligned with our “speed wins” philosophy is very important to us. It ensures that we are working towards the consistent goal of delivering high quality products in a timely manner so that consumers can recognize value from them quickly. We don’t always strike a perfect balance of speed and quality, but through employee feedback, we do strive for continuous improvement. Thanks again for your comments and best of luck in your new opportunity. -- Adam Medros, SVP Product

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  6. Helpful (28)

    "A New HQ and Perks Only Go So Far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    Free lunch, snack walls, gym, beautiful new HQ and amazing coworkers. I enjoyed some of my time here and made some great connections, friends and resume content for my new career.

    Cons

    Low pay, no recognition for those that go above and beyond, high turnover and a company that tries to be better than Google and cater to engineers. Work/life balance is a joke and working from home is frowned upon in most instances. Manage micromanages and senior management is untouchable and out of touch with how their employees view their workplace. Told to write positive reviews for Glassdoor when it goes against their own review policy for the site. Their is very little opportunity for career growth and TA would rather hire externally than give their own employees a chance to grow.

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    Tripadvisor2015-07-29
  7. Helpful (2)

    "A really good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Tripadvisor full-time for less than a year

    Pros

    I've only been with the company around a year, but I've been pretty happy so far. It's not perfect, but no place is. I'd say the pros are: - The people are all nice, smart, fun people - Immediately was given the opportunity to take responsibility and run with things. Really getting the opportunity to grow professionally and I know my opinions are valued - The benefits are also awesome

    Cons

    I'd say the cons are: - Communication. From senior management and between departments. We need to know the changes that are coming down the pike earlier than we do so we can better prepare to deal with them. I don't disagree with the ideas, but the delivery needs to be improved.

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    Tripadvisor2014-12-24

    Tripadvisor Response

    March 2, 2015GM

    I am happy to hear that you are enjoying your experience at FlipKey. You are absolutely right – we strive to build a culture that rewards self-motivation and initiative. I appreciate your recommendations regarding improvements in communication and I want you to know that this is an area we are currently focusing on as we discussed in our recent company meeting. Thank you, Tracey

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  8. Helpful (4)

    "Make sure you know what you're getting into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook

    I worked at Tripadvisor

    Pros

    Very friendly people, with the exception of a few individuals at the senior management level Good soft benefits

    Cons

    Micromanagement - some individuals at the senior management have a tendency to manage by treating employees as robots, and dictating how they should do technical aspects of their job - an area that they know very little or nothing about. Senior management needs to understand when and why employees become unhappy, and how this leads to lower work efficiency. Nobody will think lesser of you if you understand your competencies and stick to them instead of preaching to others how they should be doing work and managing their time. No real direction - During my time at FlipKey, the ideas used to improve the website all had a neutral outlook at best (if not bad for the business). Seems like most of the changes made are either through trial and error or by copying competitors. If the business stays reactive to the market, then there is really no reason that the firm should grow. The only reason the firm is still doing alright is because they are riding the "Vacation Rental" market wave. Once this space becomes saturated, I do hope that good innovations have been made so that they can still command a share in the market - for the sake of its employees. Not caring about the end customers - most of the 'impactful' decisions made were to nickel-and-dime the home owners and the travelers. If this is the best that the firm can think of to improve revenue, then there is a serious problem with long term planning or understanding of value and what customers appreciate. Its tough to work for a company when you have little to no faith in the value of the product or its potential to grow anymore. Employee attrition - most of the employees that understood the business well (founders, people who were very close to the Vaction Home Rental industry) have left, and many other employees left the company in hordes because of senior management. Everyone who has left felt unappreciated, which is somewhat of an understatement. This is primarily due to the employees that have populated the ranks since the TripAdvisor takeover. The company still has a flat structure from its startup days, but is anything but startup-like anymore.

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    Tripadvisor2014-12-12

    Tripadvisor Response

    February 26, 2015GM

    I’m sorry to hear that you did not have a positive experience working at FlipKey and you felt micro-managed. That is certainly not in line with our culture of rewarding people who are results-driven self-starters. As you may know, we are a data-driven organization so we take a “test and learn” approach for our product decisions, which we believe helps us with innovation and responding to customer needs in an ever-changing environment. We are constantly looking to improve how we do things so I sincerely appreciate your feedback. Tracey

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  9. Helpful (7)

    "Great co-workers, poor management, no growth potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Tripadvisor full-time

    Pros

    The people who work at FlipKey are pretty much the only thing that make the company a tolerable place to be. These are mostly dedicated, hard-working and flat-out nice people, many of whom have been with the company since before the TripAdvisor purchase, who are hanging on due to an old sense of loyalty and / or stock option hopes. The company provides good comp and benefits, and there are snacks in the kitchen, both of which are things you'll find most anywhere these days. Work-life balance is also fair, possibly better than average.

    Cons

    Senior management has a negative and condescending attitude toward the vast majority of employees. Recognition and thanks are foreign concepts, which has resulted in incredibly low morale and a high turnover rate. There is zero potential for advancement or growth in any department, and employees have become used to the idea that keeping their heads down and doing what they're told is the only option. Creativity and innovation are non-existent.

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    Tripadvisor2014-06-20
  10. Helpful (16)

    "Great Product but Turnover is a major problem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources Mgt in Newton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    Free lunches, free food and drinks almost all the time. Young, fast moving culture and a great office space, moving to an even bigger office in the future. Great product, trusted source of travel reviews, company is making money.

    Cons

    Turnover! It seems like most of the groups are being impacted by turnover, a lot of employees have left the company for greener pastures, the performance rating process and raise %'s being very low for a company that is very profitable, seems to be the common thread. The HR team is non-existent, adds no value to the employees or senior management, and has had more turnover than any other group at Trip, even the most senior leader of HR left along with the leader of compensation. Not sure Senior Mgt knows how bad the turnover problem actually is.

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    Tripadvisor2014-04-08
Found 21 reviews