Tripadvisor Employee Reviews about "senior management"

Updated Sep 15, 2020

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3.8
70%
Recommend to a Friend
74%
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Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
566 Ratings
Pros
  • "Free Lunch, Nice Campus, Good Compensation(in 107 reviews)

  • "Great Benefits, Nice working environment(in 72 reviews)

  • Cons
  • "Constant Change in upper management(in 26 reviews)

  • "During the last large cutting of staff Senior Management said everyone would take a 20% pay cut to help balance the books(in 24 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "senior management"

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    1. 4.0
      Former Employee, more than 5 years

      Overall it's a really great place to work if you don't mind a slow commute

      Jan 23, 2019 - Marketing Specialist in Needham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Stellar benefits, topped by the free lunches, incredible health insurance, and generous PTO.

      Cons

      Difficult to move up. The company has been constantly reorganizing as it tries to reposition itself in the market causing responsibilities to be constantly changing. Needham has a very high COL so unless you're senior management and can afford a $600k home, you'll have to settle for sitting in traffic an hour each way to work

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      5 people found this review helpful
    2. 1.0
      Current Employee, more than 5 years

      Toxic, political, and poorly managed - definitely not a ‘best place to work’

      Feb 1, 2020 - Anonymous in Needham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Beautiful office space Numerous committed employees who want to do their best

      Cons

      Fear and micromanagement are the name of the game at TRIP now; it wasn't always this way. Stress is off the charts on most teams due to poor management and inconsistent expectations. Zero strategic direction and constant changes by senior management make it impossible for employees to achieve success. Rather than taking ownership, senior management blames lower-level employees and lays off hundreds. Poor decisions on major projects: the "New" TripAdvisor failed, as did Instant Booking. And have you seen the new logo? Ugly and a waste of time, money and effort. Development and recognition of employees is nonexistent. Senior leaders hired in recent year are not respected by their teams because they are highly political and not respectful of their employees.

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      19 people found this review helpful

      Tripadvisor Response

      Talent Acquisition Specialist

      Thank you for taking the time to share your feedback as well as highlight the commitment of our employees. While periods of transition can be tough to navigate, our leadership team constantly strives to work together to create a strategy that’s best for the business and best for the employees.

    3. 4.0
      Former Employee, more than 5 years

      Great environment

      Aug 23, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, great facilities, great talent

      Cons

      Not nimble, senior management has top down mentality

      1 person found this review helpful
    4. 3.0
      Current Employee, less than 1 year

      far from start-up, close to stagnation

      Apr 26, 2012 -  in Newton, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      snacks and drinks catered lunch video games (nobody plays) alcohol decent starting salary great brand recognition some travel benefits

      Cons

      as many others say, tripadvisor is not a company that takes risks. that leads towards a lot of complacence as well as frustrated/hindered talent. probably a primary reason that many have left, as i did. marketing team runs amok with inflated egos. sales team seems to be a complete joke (leadership is epitome of wheelers and dealers who couldn't sell a product that required any calculated or strategic thought whatsoever, much less have the professionalism, innovation or foresight to keep themselves relevant for that much longer). product and engineering teams (just hire more actual engineers, and less ops folks) look ok, though seem to lose someone important once a quarter senior management is fooling themselves thinking this is a start-up. you're far from being a lean organization, my friends. deal with the growing pains. reward employees that deserve to be rewarded. communicate proposed changes and request as much feedback as possible. put more things up to vote. take a hard look at your middle mgt because you have redundant and irrelevant folks holding up the contributions of direct reports. and finally: take a darn risk with a product once in awhile. the facelift for the site last year was ok but it's time to give people something to really talk about with your UX and interface.

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      10 people found this review helpful
    5. 2.0
      Former Employee, more than 3 years

      A New HQ and Perks Only Go So Far

      Jul 28, 2015 - Anonymous Employee in Needham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free lunch, snack walls, gym, beautiful new HQ and amazing coworkers. I enjoyed some of my time here and made some great connections, friends and resume content for my new career.

      Cons

      Low pay, no recognition for those that go above and beyond, high turnover and a company that tries to be better than Google and cater to engineers. Work/life balance is a joke and working from home is frowned upon in most instances. Manage micromanages and senior management is untouchable and out of touch with how their employees view their workplace. Told to write positive reviews for Glassdoor when it goes against their own review policy for the site. Their is very little opportunity for career growth and TA would rather hire externally than give their own employees a chance to grow.

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      28 people found this review helpful
    6. 2.0
      Current Employee, less than 1 year

      Disappointing

      Sep 19, 2012 - Anonymous Employee in Newton, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Started when part of Expedia. I loved the benefits and perks. We lost some perks when spinning off from Expedia. When I started, the company was smaller, teams were about 1/3 of the size they are now and I felt as though the treated their employees like gold....with mediocre pay but awesome bonus structure. Snacks, lunches, outings etc are great...but not enough to create career satisfaction.

      Cons

      Very poor management and very top heavy. "Lead by example" is not something practiced here. Nothing is confidential with your manager or HR. Teams are heavily micro-managed. Individuals who are successful in their positions are encouraged to stay in their position. Management is incredibly short sighted thinking you're best for the company at status quo instead of grooming you for greater things. They have lost many talented people due to this practice. Poor performers are consistently promoted due to "friendships" they have with senior management. That being said, promotion from within is incredibly limited especially when considering upward mobility within your own team. Morale is incredibly low. Annual raises are below industry standards and below cost of living adjustments.

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      11 people found this review helpful
    7. 2.0
      Current Employee, less than 1 year

      Great co-workers, poor management, no growth potential

      Jun 20, 2014 - Anonymous Employee in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people who work at FlipKey are pretty much the only thing that make the company a tolerable place to be. These are mostly dedicated, hard-working and flat-out nice people, many of whom have been with the company since before the TripAdvisor purchase, who are hanging on due to an old sense of loyalty and / or stock option hopes. The company provides good comp and benefits, and there are snacks in the kitchen, both of which are things you'll find most anywhere these days. Work-life balance is also fair, possibly better than average.

      Cons

      Senior management has a negative and condescending attitude toward the vast majority of employees. Recognition and thanks are foreign concepts, which has resulted in incredibly low morale and a high turnover rate. There is zero potential for advancement or growth in any department, and employees have become used to the idea that keeping their heads down and doing what they're told is the only option. Creativity and innovation are non-existent.

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      7 people found this review helpful
    8. 4.0
      Current Employee, less than 1 year

      A really good place to work

      Dec 24, 2014 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I've only been with the company around a year, but I've been pretty happy so far. It's not perfect, but no place is. I'd say the pros are: - The people are all nice, smart, fun people - Immediately was given the opportunity to take responsibility and run with things. Really getting the opportunity to grow professionally and I know my opinions are valued - The benefits are also awesome

      Cons

      I'd say the cons are: - Communication. From senior management and between departments. We need to know the changes that are coming down the pike earlier than we do so we can better prepare to deal with them. I don't disagree with the ideas, but the delivery needs to be improved.

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      2 people found this review helpful

      Tripadvisor Response

      GM

      I am happy to hear that you are enjoying your experience at FlipKey. You are absolutely right – we strive to build a culture that rewards self-motivation and initiative. I appreciate your recommendations regarding improvements in communication and I want you to know that this is an area we are currently focusing on as we discussed in our recent company meeting. Thank you, Tracey

    9. 1.0
      Current Employee, more than 1 year

      Dishonest, degrading and abrasive management

      Oct 18, 2012 - Director in Newton, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The company was better to work for when part of Expedia but there are few pros now. - If you like travel, it's a fun industry. - TripAdvisor tries really hard to recruit students and puts their best food forward for the summer interns with fun events and outings. It's a facade and it's not like that for the full time employees.

      Cons

      - Two thumbs down for senior management who runs the business in an unethical and abrasive manner - In reality, everyone, from junior to middle to senior management, is simply a puppet of the CEO - No focus on career development - Junior staff is cocky and is starting to mirror senior management's style of yelling and degrading others. These are kids who are 0-2 years out of school - Location. Newton?

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      12 people found this review helpful
    10. 2.0
      Former Employee, more than 3 years

      Great place to join, bad place to stay.

      Jun 8, 2018 - Software Engineer in Needham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - A great place to learn coding style conventions, scoping of large projects, and many other skills necessary for software engineering careers. - Free lunch. - Great place to network with engineers. Lots of startups in the area are founded by ex-TripAdvisor employees.

      Cons

      - Little opportunity for advancement, and company badly attempts to hide this by promising more opportunities 'if you work hard.' - Vague guidelines for how to properly utilize engineering rotation. - Extremely poor management of technical debt. - Outdated technological stack and senior management resistant to change. - Tolerance of management/groups that are uncommunicative and insular. - HR department is behind the times. - Very little standardization of technology between groups or even employees. Having employees configure their own dev boxes is a prime example that cost enormous amounts of productivity for minimal learning gains. - Code base is collapsing under its own weight. To their credit, they hired a senior engineer solely to mitigate this issue. When I left the company, morale was quite low. Not only are there very few senior roles available, it is not attractive to take a senior role because the technologies and design philosophy are falling behind industry standards, hobbling ability to jump to other companies or even to change position within the company.

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      32 people found this review helpful
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