Troon Golf Reviews | Glassdoor

Troon Golf Reviews

Updated March 27, 2017
21 reviews

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4.0
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Troon Golf Chairman & CEO Dana Garmany
Dana Garmany
9 Ratings

21 Employee Reviews

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Pros
  • A great company, run by great leaders that value their employees (in 4 reviews)

  • Corporate office gets out at 2 p (in 3 reviews)

Cons
  • Pay rate and work life balance are poor (in 3 reviews)

  • Strictly merit increases of maybe 2-3% max, which doesn't even properly adjust to the annual rising cost of living (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ground Operator in Lubbock, TX
    Current Employee - Ground Operator in Lubbock, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Troon Golf part-time (Less than a year)

    Pros

    Free golf and bar food

    Cons

    not flexible with weekend hours


  2. Helpful (1)

    "Mananger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Director of Food and Beverage in Bedford, NH
    Current Employee - Assistant Director of Food and Beverage in Bedford, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Troon Golf full-time (More than 10 years)

    Pros

    Plenty of room for growth.

    Cons

    Communication between department heads

    Advice to Management

    Understand the culture


  3. Helpful (1)

    "Cart Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Troon is a big company, it really depends what course you work for.

    Cons

    Troon being a big company, it again depends what course you work for. Its a double edged sword.

    Advice to Management

    Don't auto enroll employees in 401K program.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Snack Bar Attendant in El Macero, CA
    Former Employee - Snack Bar Attendant in El Macero, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great perks of being an employee at a country club owned by Troon- free golf, awesome food, friendly people. Perfect job while I was in college

    Cons

    Troon is such a big company; they didn't have a lot of time to listen to the little people

    Advice to Management

    Ask opinions from even part time employees, we have good ideas too!


  6. Helpful (1)

    "An organization that understands and values the importance of the workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bag Room Attendant in Armonk, NY
    Former Employee - Bag Room Attendant in Armonk, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Troon Golf full-time (Less than a year)

    Pros

    Managers always make a weekly effort to talk to the attendants, assistants, and greenskeepers, to understand the issues that they might not have the opportunity to see. If an individual is qualified, there are clearly defined chances to advance within the company.

    Cons

    Workload is highly volatile based on the number of tee times, tournaments, events, etc. Individuals must be able to adjust to challenges easily.

    Advice to Management

    Continue to consult those below you, as they can often shine the best light on how well services are received by patrons and members.


  7. Helpful (2)

    "A great and supportive coporate structure!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Chef in Phoenix, AZ
    Current Employee - Executive Chef in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Troon Golf full-time (More than a year)

    Pros

    - Very supportive higher ups, great corporate support system (VP's, etc...)
    - Good work/life balance
    - Free golf
    - Staff that care

    Cons

    - Pay isn't the highest, but expected because of a good work/life balance
    - Management/Ownership of Club sometimes feels the needs to cut corners to save on productivity and quality
    - Not coporate management, but individual club management often placates corporate management in an effort to look like they are doing something, when in reality they are awful
    - Not a stong sense of promotion within. Hard to move up the ladder, especially if you are doing well at a specific property

    Advice to Management

    Please take a closer look at club operations. Management is often shifty and pulls the blanket over your eyes.


  8. Helpful (2)

    "As a high school student, it was probably one of the best jobs in the area"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Operations in Greenville, DE
    Former Employee - Outside Operations in Greenville, DE
    Recommends
    Neutral Outlook

    I worked at Troon Golf part-time (More than a year)

    Pros

    -Most of the work takes place outside--better than sitting at a desk all day in my opinion.
    -Course is a beauty... great overall atmosphere
    -Members aren't the uppity types
    -If you're making tips, it pays well. Members are all wealthy and tip generously, which is interesting because the course has a policy that they don't have to tip. They definitely take good care of you there.
    -If you like golf, you get a big employee discount on merch from the golf shop, and you can order whatever you want at wholesale prices (or WS + 10%)--which means clothes are very cheap.
    -Also, you get the chance to play golf there every once in a while as long as you call ahead to make sure it isn't busy. (Be careful not to abuse this though)
    -Restaurant makes an employee lunch every day-- everybody always looks forward to Fieldstone burger day. On weekends you might get an order of chicken tenders if you're lucky.

    Cons

    -Communication is difficult at times just by the nature of the job--- there are a ton of people involved in operations management.
    -There's this thing called "the pit" on the side of the driving range. Basically its a steep hill of really tall grass where hundreds of golf balls collect every day... its our job, once a week, to go in there and hand-pick each ball out of there individually. It is easily the worst part of the job, as usually only 1 or 2 people are assigned to the task of pulling out 2-3 trash barrels of balls out of there in a 2-3 hour period.
    -There's a tendency for the pros to micromanage a little too much. The course is pretty elite, so they try to make sure every little detail is perfect. Completely understandable, but at times it can get annoying.
    -Every once in a while, and in all honesty it doesn't happen often, you'll come across a member that is either really rude or snarky.
    -This is probably the most important thing to know going into the job: You are not going to make tips for the first year that you work there. Don't expect it, and don't begrudge other employees for making more tips than you--that's how most of the problems start, and has led to more than a few people being asked to leave. If you work hard, have a good attitude, and are very respectful and attentive to what members need, then you'll get there. Be patient

    Advice to Management

    Between the Head Pro, 2 Asst Pros, PGA Apprentice, and Pro Shop workers, it seemed like the organization structure felt really tall and difficult to manage at times. I didn't feel like I had 1 boss. The #1 problem is always communication because 1) The weekly schedule changes every week (so it takes extra effort to figure out who needs to know what)... 2) there are so many people that need to be on the same page. I'd tell management to experiment with different organization styles like cross-functional teams/unity of certain pros with workers--so everyone knows who they answer to.


  9. Helpful (1)

    "At my location, it took you YEARS to advance, and even when you did you wouldn't get the raise you were getting"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Coordinator in Maricopa, AZ
    Former Employee - Event Coordinator in Maricopa, AZ
    Approves of CEO

    Pros

    The corporate side of things was very structured had great guidelines.

    Cons

    My location wasn't ran exactly in accordance with how corporate structured things.


  10. Helpful (2)

    "Great company to learn the basics from."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Accountant in Southport, NC
    Current Employee - Property Accountant in Southport, NC
    Approves of CEO

    Pros

    Oppotunities throughout the world. As a management company you get to work with people that do not work for Troon so they can provide a different perspective on the operations as a whole. Troon properties are located in some of the most beautiful areas of the world and the company is always looking to expand into areas that are superior to their competitors.

    Cons

    Since Troon works for the owners of the properties they manage sometimes the compensation for the employees can take a back seat. The educational reimbursement plan is nothing to brag about either. Sometimes coming to a property where a different school of thought was already in place is a challenge to overcome when working for a management company. There are times when property employees will express their dissatisfaction with Troon employees because they may feel as if the Troon employee is not a property employee.

    Advice to Management

    To retain good employees compensation would have to increase with inflation or else good employees will leave to secure their financial future.


  11. Helpful (1)

    "Outdoor Operations Golf Club"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Troon Golf part-time

    Pros

    Great golf benefits and free lunch

    Cons

    Long hours and early start times

    Advice to Management

    Promote from within


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