True Value Reviews in Chicago, IL | Glassdoor

True Value Chicago Reviews

Updated August 16, 2017
42 reviews

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Chicago, IL

2.9
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True Value CEO John Hartmann
John Hartmann
21 Ratings

42 Employee Reviews

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Pros
  • Work-life balance is phenomenal (in 8 reviews)

  • Opportunity to learn a lot of operations of a retail hardware store (in 8 reviews)

Cons
  • It's essentially a dead end job with minimal room for advancement (in 5 reviews)

  • Not a lot of room for growth unless you are willing to relocate to Chicago to work at headquarters (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at True Value full-time (Less than a year)

    Pros

    Health benefits, great people and location

    Cons

    lack of appreciation for work, lack of advancement, upper management does NOT listen and fails to see how their decisions impact the one's implementing their decisions

    Advice to Management

    Include all those that will be involved in implementing your vision. Be consistent companywide on your views of work life balance, working from home etc.
    Do a better job promoting within and identifying top caliber team members


  2. "Good Company in transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Negative Outlook
    No opinion of CEO

    I worked at True Value full-time (More than 8 years)

    Pros

    Looking to grow their business and improve technology within.

    Cons

    They are behind the eight ball on most things competitors have advanced on.

    Advice to Management

    Listen to your employees as well as your customers.

  3. Helpful (4)

    "It's a job, not a career. Mediocre company not ready to change or take risks to catch up with the competition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at True Value full-time (More than a year)

    Pros

    Great with corporate social responsibility
    Relaxed work environment in the corporate office
    Some training opportunities and tuition reimbursement
    Effective CEO

    Cons

    Inefficient processes in DCs
    Old school management
    Excuses rather than producing solutions
    Office politics
    Culture training and the new strategy has no future

    Advice to Management

    Embrace the change and take more risks


  4. Helpful (1)

    "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at True Value full-time (More than 10 years)

    Pros

    The majority of the people are nice. Great benefits with matching 401k

    Cons

    No technology whatsoever. The help desk was moved to India and since then employees systems are down more than up. Environment depends on who your manager is. Positions not being back filled causes to much stress for the rest of the department.

    Advice to Management

    Move help desk back to headquarters. Upgrade technology. Take down silos everywhere. Replace open positions.


  5. "Moving in the right track"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Chicago, IL
    Former Intern - Intern in Chicago, IL
    Recommends
    Positive Outlook

    I worked at True Value as an intern (Less than a year)

    Pros

    -New positive cultural initiatives
    -Friendly and supportive associates
    -Good management
    -Strong corporate culture
    -Good growth

    Cons

    -Old, out of date technology
    -High turnover rate in some departments
    -Lower salaries
    -Fewer benefits, PTO

    Advice to Management

    Keep moving in the right direction - that is focusing on growth and investing back into the company. True Value has turned around from its recession days and is improving every day.


  6. "Global Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at True Value full-time (More than 3 years)

    Pros

    Working location and facilities, salary, benefits, bonus program

    Cons

    Unstable business model and future of the organization


  7. Helpful (1)

    "Phenomenal Energy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really good culture compromising Associates who are willing to work hard and help each other strive for common goals. A good energy within the company.

    Cons

    Retail environment can be challenging, but nothing other than typical retail challenges.

  8. Helpful (6)

    "Exciting and unique experience, great time to be here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Chicago, IL
    Current Employee - Senior Business Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    First, please note that many of the reviews on Glassdoor are for individually owned stores. I'm writing about my experience at the Chicago headquarters, located steps away from the blue line Cumberland stop.

    True Value has been undergoing a renaissance since CEO John Hartmann came on four years ago. The co-operative is prioritizing growth, expansion, and revitalization of culture and technology after years of stability with little change. This means there are growing pains but ~30% of headquarters employees have been hired within the past five years. There are a ton of talented people who are eager to make improvements and are doing just that. That said, there are many employees who have been there for over 20 years.

    Employees can order any of the tens of thousands of items at the same cost retailers pay and have the products delivered to their office. The catalog is staggering.

    Work-life balance is phenomenal. Summer hours (4 9 hour days and a half day on Friday) are an option.

    Company's commitment to charity and cultural awareness is very real and regularly demonstrated. There's a very real feeling of community and engagement.

    True Value store owners are referred to as members and own the co-operative. There are no quarterly Wall Street concerns to worry about and drive short-sighted performance.

    Cons

    Systems are outdated and our headquarters building needs maintenance. In its defense, the building does have a convenience store, free parking lots and a garage, two salons, a decent cafeteria, a car wash, and an airy atrium.

    As with any job, there can be some difficult people. The shift to modernize the company met with some resistance from members and employees but, perhaps since there have been a few years of encouraging results, that resistance is declining.

    Advice to Management

    Keep up the fantastic work! We know there are many improvements to make but the steady and focused progress will get us there without burning out.

    Keep hiring great talent with diverse backgrounds - a rash of consultants seem to be joining and we don't want an echo chamber of BCG , AT Kearney, and friends' styles.

    I'm genuinely excited to be a part of True Value and look forward to the huge opportunities for success we have together!


  9. "Proofreader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Approves of CEO

    I worked at True Value (More than 8 years)

    Pros

    The people are very nice.

    Cons

    Lack of growth and opportunity.


  10. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at True Value part-time (More than 3 years)

    Pros

    Very flexible scheduling. Every store is individually owned and operated offering a very personal experience with co-workers all living in the same area that the store is located. Great for a small, part-time job.

    Cons

    No advancement beyond out lasting current employees and no set wage increases. A very dead-end attitude around the place.

    Advice to Management

    Figure out some incentives to get new employees to stay. Less turnover results in a more cohesive team as well as less time spent on training.


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