True Value Reviews in Chicago, IL | Glassdoor

True Value Chicago Reviews

Updated November 17, 2016
40 reviews

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Chicago, IL

3.3
Star Star Star Star Star
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Approve of CEO
True Value CEO John Hartmann
John Hartmann
20 Ratings

40 Employee Reviews

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Pros
  • Opportunity to learn a lot of operations of a retail hardware store (in 8 reviews)

  • Work-life balance is phenomenal (in 6 reviews)

Cons
  • It's essentially a dead end job with minimal room for advancement (in 5 reviews)

  • Not a lot of room for growth unless you are willing to relocate to Chicago to work at headquarters (in 5 reviews)

More Pros and Cons

  1. "Moving in the right track"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Chicago, IL
    Former Intern - Intern in Chicago, IL
    Recommends
    Positive Outlook

    I worked at True Value as an intern (Less than a year)

    Pros

    -New positive cultural initiatives
    -Friendly and supportive associates
    -Good management
    -Strong corporate culture
    -Good growth

    Cons

    -Old, out of date technology
    -High turnover rate in some departments
    -Lower salaries
    -Fewer benefits, PTO

    Advice to Management

    Keep moving in the right direction - that is focusing on growth and investing back into the company. True Value has turned around from its recession days and is improving every day.


  2. Helpful (1)

    "Stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at True Value full-time (More than 10 years)

    Pros

    The majority of the people are nice. Great benefits with matching 401k

    Cons

    No technology whatsoever. The help desk was moved to India and since then employees systems are down more than up. Environment depends on who your manager is. Positions not being back filled causes to much stress for the rest of the department.

    Advice to Management

    Move help desk back to headquarters. Upgrade technology. Take down silos everywhere. Replace open positions.


  3. "Global Product Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at True Value full-time (More than 3 years)

    Pros

    Working location and facilities, salary, benefits, bonus program

    Cons

    Unstable business model and future of the organization


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  5. Helpful (1)

    "Phenomenal Energy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really good culture compromising Associates who are willing to work hard and help each other strive for common goals. A good energy within the company.

    Cons

    Retail environment can be challenging, but nothing other than typical retail challenges.


  6. Helpful (5)

    "Exciting and unique experience, great time to be here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Chicago, IL
    Current Employee - Senior Business Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    First, please note that many of the reviews on Glassdoor are for individually owned stores. I'm writing about my experience at the Chicago headquarters, located steps away from the blue line Cumberland stop.

    True Value has been undergoing a renaissance since CEO John Hartmann came on four years ago. The co-operative is prioritizing growth, expansion, and revitalization of culture and technology after years of stability with little change. This means there are growing pains but ~30% of headquarters employees have been hired within the past five years. There are a ton of talented people who are eager to make improvements and are doing just that. That said, there are many employees who have been there for over 20 years.

    Employees can order any of the tens of thousands of items at the same cost retailers pay and have the products delivered to their office. The catalog is staggering.

    Work-life balance is phenomenal. Summer hours (4 9 hour days and a half day on Friday) are an option.

    Company's commitment to charity and cultural awareness is very real and regularly demonstrated. There's a very real feeling of community and engagement.

    True Value store owners are referred to as members and own the co-operative. There are no quarterly Wall Street concerns to worry about and drive short-sighted performance.

    Cons

    Systems are outdated and our headquarters building needs maintenance. In its defense, the building does have a convenience store, free parking lots and a garage, two salons, a decent cafeteria, a car wash, and an airy atrium.

    As with any job, there can be some difficult people. The shift to modernize the company met with some resistance from members and employees but, perhaps since there have been a few years of encouraging results, that resistance is declining.

    Advice to Management

    Keep up the fantastic work! We know there are many improvements to make but the steady and focused progress will get us there without burning out.

    Keep hiring great talent with diverse backgrounds - a rash of consultants seem to be joining and we don't want an echo chamber of BCG , AT Kearney, and friends' styles.

    I'm genuinely excited to be a part of True Value and look forward to the huge opportunities for success we have together!


  7. "Proofreader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Approves of CEO

    I worked at True Value (More than 8 years)

    Pros

    The people are very nice.

    Cons

    Lack of growth and opportunity.


  8. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at True Value part-time (More than 3 years)

    Pros

    Very flexible scheduling. Every store is individually owned and operated offering a very personal experience with co-workers all living in the same area that the store is located. Great for a small, part-time job.

    Cons

    No advancement beyond out lasting current employees and no set wage increases. A very dead-end attitude around the place.

    Advice to Management

    Figure out some incentives to get new employees to stay. Less turnover results in a more cohesive team as well as less time spent on training.


  9. Helpful (4)

    "Needs a leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at True Value (More than a year)

    Pros

    Great legacy.
    Great member retailers.
    Employees that want to succeed and make a difference.

    Cons

    Fiefdoms....
    Paranoia from customer facing employees about more members leaving results in more CYA than leadership.
    If it were not for staged events at Reunions... I would not recognise who our CEO is.
    Antiquated systems and managers micro managing the numbers.
    Employees are an expense not an investment.
    I joined this company with great expectations and have been disappointed by a lack of leadership, mentoring, instruction, elimination of barriers to succeed and above the line thinking.
    Just not a respectful and friendly place to work!

    Advice to Management

    True Value needs a strong leader to manage a badly needed makeover.
    Employees need to believe in the company more than their fiefdom.


  10. Helpful (1)

    "Worst place you can possibly go"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Chicago, IL
    Former Contractor - Anonymous Contractor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at True Value as a contractor (More than a year)

    Pros

    Can't think of anything other than the security people in the lobby and secretary are nice.

    Cons

    Most toxic management I have ever experienced; Whole place is now outsourced so if you go there leaving a good job behind, keep your resume up to date and interview skills all brushed up.


  11. Helpful (2)

    "True Value is an incredible company where you can grow your career if you have the desire and initiative."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Department in Chicago, IL
    Former Employee - Human Resources Department in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at True Value full-time (More than 10 years)

    Pros

    Opportunities to own your position, develop and have access to all levels of the organization. Great benefits, location, and teamwork environment.

    Cons

    Cannot think of one. Any weakness there may have been in the past is being addressed through strategic initiatives. Although, the organization can be looked at as flat, even that is a positive because associates are able to lead and develop skills they wouldn't get the chance to with more organizational levels.

    Advice to Management

    Keep living the company values and striving for excellence.



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