True Value Reviews | Glassdoor

True Value Reviews

Updated March 16, 2017
26 reviews

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2.0
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True Value CEO John Hartmann
John Hartmann
5 Ratings

26 Employee Reviews

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Pros
  • Opportunity to learn a lot of operations of a retail hardware store (in 8 reviews)

  • Work-life balance is phenomenal (in 6 reviews)

Cons
  • It's essentially a dead end job with minimal room for advancement (in 5 reviews)

  • Not a lot of room for growth unless you are willing to relocate to Chicago to work at headquarters (in 5 reviews)

More Pros and Cons

  1. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Cashier in Eugene, OR
    Former Employee - Head Cashier in Eugene, OR
    Doesn't Recommend
    Negative Outlook

    Pros

    They paid well so you wouldn't leave.

    Cons

    Treatment of employees was horrible. The management often talked down to employees and were rude.

    Advice to Management

    Management was horrible. The most awkward bosses I've ever had. Very rude and a low glass ceiling with no room to grow or move up. Often made us work up to 9 days in a row without overtime.


  2. Helpful (1)

    "Stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at True Value full-time (More than 10 years)

    Pros

    The majority of the people are nice. Great benefits with matching 401k

    Cons

    No technology whatsoever. The help desk was moved to India and since then employees systems are down more than up. Environment depends on who your manager is. Positions not being back filled causes to much stress for the rest of the department.

    Advice to Management

    Move help desk back to headquarters. Upgrade technology. Take down silos everywhere. Replace open positions.


  3. "Global Product Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at True Value full-time (More than 3 years)

    Pros

    Working location and facilities, salary, benefits, bonus program

    Cons

    Unstable business model and future of the organization


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  5. "Anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    Pros

    Good benefits pay is good.

    Cons

    Very dirty, they have rats some of the racks are old and not sturdy. You never know what time you getting off. Management really socks and high turn overs

    Advice to Management

    Look at the employee point of view listen to us we're the ones have to work in this environment. It would be a better place to work


  6. Helpful (4)

    "Needs a leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at True Value (More than a year)

    Pros

    Great legacy.
    Great member retailers.
    Employees that want to succeed and make a difference.

    Cons

    Fiefdoms....
    Paranoia from customer facing employees about more members leaving results in more CYA than leadership.
    If it were not for staged events at Reunions... I would not recognise who our CEO is.
    Antiquated systems and managers micro managing the numbers.
    Employees are an expense not an investment.
    I joined this company with great expectations and have been disappointed by a lack of leadership, mentoring, instruction, elimination of barriers to succeed and above the line thinking.
    Just not a respectful and friendly place to work!

    Advice to Management

    True Value needs a strong leader to manage a badly needed makeover.
    Employees need to believe in the company more than their fiefdom.


  7. "Work pros n cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Brooklyn, NY
    Current Employee - Manager in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at True Value part-time (More than a year)

    Pros

    Close to home, Friends, Filler, Filler, Filler

    Cons

    Terrible boss, A lot of work for lousy pay, You're judged by your mistakes rather than achievements.

    Advice to Management

    Learn how to run a store properly. If you want to push us to our last nerves, the least you can do is pay us fairly


  8. Helpful (7)

    "Inconsistent Leadership and Strategy Illusion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Rosemont, IL
    Former Employee - Director in Rosemont, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at True Value full-time (More than 5 years)

    Pros

    Best - people. Worked with many great people who were committed to the company! Lots of opportunity areas for improvement.

    Cons

    The new strategy started out great. The new CEO is very inspiring. Execution is poor due to lack of real planning and constant changing of scope. Strategy is great to have, but needs real planning and financial equipment to achieve the desired effect. Morale went from all time high to extremely low as the work turned towards "making it look good" rather than real improvement.

    Advice to Management

    Be more straight with employees. If you need to shift course, say so clearly and maybe even say why. Associates want to be successful, they want the company to be successful but they need to be a part of it, not just a tool.


  9. "trans mgr."

    Star Star Star Star Star
    Former Employee - Manager in Kingman, AZ
    Former Employee - Manager in Kingman, AZ

    I worked at True Value full-time (More than 10 years)

    Pros

    better than flipping burgers

    Cons

    sweat shop always dangling the carrot, upper mgt out of touch.

    Advice to Management

    Hire people with experience in the fields they are applying for. Example trans. director no idea about the business, I guess this is why he was for eliminating company drivers.


  10. "admin"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Administrative Assistant in Chicago, IL
    Former Employee - Executive Administrative Assistant in Chicago, IL
    Recommends
    Positive Outlook

    I worked at True Value full-time (More than 8 years)

    Pros

    Great people, decent benefits, right off of I-90.

    Cons

    Better benefits for employees, need to work on a more work/life balance, ability to work from home


  11. Helpful (6)

    "Downward Spiral"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at True Value full-time (More than 5 years)

    Pros

    Good pay, benefits, PTO, and (depending on manager) work/life balance.

    Cons

    Trying to grow too quickly in too many ways all at once. The company does not practice the values it preaches, especially the value of Respect. Managers talk about and cut down employees behind their backs constantly. People are promoted based on who likes them, and not talent or experience. Job security does not exist. Restructuring is leading to the loss of really great talent. What was once a fun, hardworking office that had a family feel is now cold, corporate and clique-y.

    Advice to Management

    There a still a few people left who understand the company and helped build it. Take the time to train them to be what you need them to be in order to move forward, instead of writing them off. Take a good look at what the culture has turned into over the last 2 years. Many people are down and dis-engaged. Set realistic goals. Strategy is having a plan of action that moves things forward while mitigating risk. It is not being a renegade and changing everything all at once.


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