True Value Reviews | Glassdoor

True Value Reviews

Updated October 12, 2017
208 reviews

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3.3
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True Value CEO John Hartmann
John Hartmann
68 Ratings

208 Employee Reviews

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Pros
  • Work-life balance is phenomenal (in 8 reviews)

  • Opportunity to learn a lot of operations of a retail hardware store (in 8 reviews)

Cons
  • It's essentially a dead end job with minimal room for advancement (in 5 reviews)

  • Not a lot of room for growth unless you are willing to relocate to Chicago to work at headquarters (in 5 reviews)

More Pros and Cons

  1. "A fun enjoyable place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager. in Buffalo Grove, IL
    Former Employee - Department Manager. in Buffalo Grove, IL
    Recommends
    No opinion of CEO

    Pros

    Customer based, the people really like their job. It's fun to see how your advice helps make peoples lives easier.

    Cons

    It is though to move up in position beyond a manager. Although that is a pretty high position and comes with good responsibility.

    Advice to Management

    They're doing a good job. I think they need to inject more finances into the stores and help with promotion and advertising to further customer awareness.


  2. "One of the best jobs I've had"

    StarStarStarStarStar
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at True Value full-time (More than a year)

    Pros

    -Great coworkers
    -Always something to do
    -Awesome customers
    -Great boss

    Cons

    -Sometimes truck days could get overwhelming

    Advice to Management

    None

  3. "K&B True Value is environmentally friendly and has a great staff!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier and Sales Associate in Annapolis, MD
    Current Employee - Cashier and Sales Associate in Annapolis, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at True Value part-time (Less than a year)

    Pros

    I would not change a thing.

    Cons

    There are a lot of items but in a small space.


  4. "A well organized company seeking the satisfaction of their customers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Jamul, CA
    Current Employee - Customer Service in Jamul, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at True Value part-time (More than 3 years)

    Pros

    Amazing customer service, also has the ability to order almost anything.

    Cons

    Some of their truck drivers are a little on the grumpy side.

    Advice to Management

    Amazing management, although I believe that it is time to upgrade the electronic side of their company.


  5. "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Martin, SD
    Former Employee - Sales Associate in Martin, SD
    Recommends
    Positive Outlook

    I worked at True Value full-time (More than 5 years)

    Pros

    Management was thoroughly dedicated to community and flat out doing good business. We strived for an atmosphere and to provide a service to keep our customers coming back, and were successful in doing so. Work was fast paced and demanding at times, but extremely satisfying.

    Cons

    Employee schedules seemed difficult to coordinate, especially in such a small business.


  6. Helpful (1)

    "Great company, great people, great work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Analyst in Chicago, IL
    Current Employee - Category Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at True Value full-time (Less than a year)

    Pros

    people, ethics, friendly, driven, strong member focus

    Cons

    we can be restricted by our business model to drive sales for our members


  7. "An exciting and new experience every day at work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Ocean City, MD
    Current Employee - Sales Associate in Ocean City, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at True Value part-time (More than 8 years)

    Pros

    While working there I felt like the people that I worked with became like a family to me. I looked forward to going to work every single day. The managers were always more than helpful to teach you everything they know, they were really good about taking my under their wings. They also taught me the real-life side of business, nothing was fabricated to make it seem better than it was. They are extraordinarily knowledgeable and experienced.

    Cons

    The only con for me really was progressing upwards. The pay did increase slightly year by year but as far as obtaining new responsibilities I did find that I eventually hit a wall.

    Advice to Management

    Keep doing what you're doing. I learned so much about sales, hardware, and customer service.

  8. Helpful (5)

    "Exciting times at True Value"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Recruiting Consultant in Chicago, IL
    Current Employee - Senior Recruiting Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at True Value full-time (Less than a year)

    Pros

    With John Hartmann at the helm and huge investments in growing the business announced in Q4 of 2014 it's a great time to join True Value. Having spent much of my career recruiting for technology professionals I'm excited to join the company just in time to see heavy investment in some really interesting IT projects. Not to mention all the other new roles that are being introduced in 2015.

    Cons

    True Value has traditionally not been know as a great place to work if you're an IT professional looking to build on the latest technology infrastructure. It will be interesting to see how that presentation changes as the company invests heavily in upgrades and new initiates.


  9. "I love the company very prideful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rental Manager in Clarinda, IA
    Current Employee - Rental Manager in Clarinda, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at True Value full-time (More than a year)

    Pros

    The company is great always allowing you to interact with other stores and members. Really great learning opportunities and working on making it easier for the members to learn. Really trying to modernize and grow the company. And always able to give you answers.

    Cons

    Sometimes their product decisions for sales not always the best need to get more creative but also keep it simple such as Black Friday ads.

    Advice to Management

    Create opportunities for retailers the ability to grow into corporate and or ownerships so that the young people can create careers.


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Great benefits and work environment. Management can be a little demanding but its for your own good.

    Cons

    Small room for growth. Even though you make a good living, you eeventually hit the wall of growth.

    Advice to Management

    Keep it up


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