True Value Reviews | Glassdoor

True Value Reviews

Updated June 26, 2017
196 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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True Value CEO John Hartmann
John Hartmann
65 Ratings

196 Employee Reviews

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Pros
  • Opportunity to learn a lot of operations of a retail hardware store (in 8 reviews)

  • Work-life balance is phenomenal (in 6 reviews)

Cons
  • It's essentially a dead end job with minimal room for advancement (in 5 reviews)

  • Not a lot of room for growth unless you are willing to relocate to Chicago to work at headquarters (in 5 reviews)

More Pros and Cons

  1. "They Really do Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at True Value full-time

    Pros

    The leadership team cares a lot about the employees and the customers they are serving.

    Cons

    Decisions get made slowly and there seem to be a lot of politics at play. However - I think this is true of any large organization.

    Advice to Management

    Stay transparent about business decisions.


  2. Helpful (1)

    "Toxic. Don't work here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Johnstown, PA
    Current Employee - Cashier in Johnstown, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at True Value part-time

    Pros

    Decent pay. But unfortunately, nothing else. Manager was at least somewhat understanding but he did nothing to help the matter.

    Cons

    Bad management, disrespectful, unethical, demeaning

    Advice to Management

    True value... if you wanted to stay true to your name, how about you start figuring out that the TRUE VALUE of any successful company is to make sure that your employees are treated properly with respect, integrity, and ethically instead of downgrading them and making them feel useless? Management knows this. But do they do anything about it? Of course not. A waste of their time and money to be even a little bit ethical towards their employee. That's the TRUE VALUE of the company. Treat us like crap, you get crap.

  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at True Value part-time

    Pros

    Friendly staff, flexible working hours

    Cons

    Pay could have been better


  4. "Good Company in transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Negative Outlook
    No opinion of CEO

    I worked at True Value full-time (More than 8 years)

    Pros

    Looking to grow their business and improve technology within.

    Cons

    They are behind the eight ball on most things competitors have advanced on.

    Advice to Management

    Listen to your employees as well as your customers.


  5. "Good as a starter job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at True Value part-time (More than 3 years)

    Pros

    Laid-back atmosphere, good learning experience, some opportunity to advance as an assistant manager, most federal holidays were limited hours or not open at all, management was willing to make improvements that I initiated

    Cons

    Required to work weekends, average pay, and no major employee benefits.

    Advice to Management

    Make it a requirement to provide benefits to employees that are full time.
    Keep a listening ear out for employee suggestions


  6. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Azle, TX
    Former Employee - Sales Associate in Azle, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at True Value full-time (More than 3 years)

    Pros

    Awesome owner and customers were like family.

    Cons

    No health benefits or paid sick days.


  7. Helpful (1)

    "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at True Value full-time

    Pros

    Great people to work with

    Cons

    Poor Management - total lack of direction

  8. Helpful (2)

    "It's a job, not a career. Mediocre company not ready to change or take risks to catch up with the competition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at True Value full-time (More than a year)

    Pros

    Great with corporate social responsibility
    Relaxed work environment in the corporate office
    Some training opportunities and tuition reimbursement
    Effective CEO

    Cons

    Inefficient processes in DCs
    Old school management
    Excuses rather than producing solutions
    Office politics
    Culture training and the new strategy has no future

    Advice to Management

    Embrace the change and take more risks


  9. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Punta Gorda, FL
    Former Employee - Sales in Punta Gorda, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at True Value (More than 3 years)

    Pros

    Great place to work. Would go back.

    Cons

    Too small to advance since mom & pop owned.

    Advice to Management

    It is too bad you needed to close.


  10. "Group Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Manager in Sacramento, CA
    Former Employee - Group Manager in Sacramento, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at True Value full-time (More than 3 years)

    Pros

    family owned, locally run, not a box store

    Cons

    retail means you never get time off!

    Advice to Management

    N/A


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