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TrueCar Employee Reviews about "dealers"

Updated Dec 12, 2020

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Found 20 of over 321 reviews

3.4
52%
Recommend to a Friend
46%
Approve of CEO
TrueCar CEO and President  Michael Darrow
Michael Darrow
43 Ratings
Pros
  • "Day 1 great benefits, Monday through Friday work schedule, they empower feedback from employees(in 30 reviews)

  • "The offices are located right in downtown Santa Monica, with beautiful ocean views(in 22 reviews)

  • Cons
  • "Difficult to deal with different demands from auto manufacturers, dealers, buyers, and partners(in 16 reviews)

  • "There is NO consideration for work/life balance(in 16 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "dealers"

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    1. 5.0
      Current Employee, more than 3 years

      Great Tech Team

      Dec 12, 2020 - Software Engineer in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Strong tech team, great people & talent, collaborative culture, modern stack, relatively clean & quality code, good pay, great perks with unlimited PTO, cell phone & internet credit, Grubhub credit.

      Cons

      Tough industry, dealers are difficult to please while trying to do the best for our users.

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    2. 4.0
      Former Employee, more than 1 year

      Fun company in a difficult industry

      Oct 28, 2020 - Front End Developer III in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The work was mostly interesting and the people are amazing. Great perks like unlimited PTO, Grubhub credit, cell phone and internet credit

      Cons

      Difficult to deal with different demands from auto manufacturers, dealers, buyers, and partners. Overly complex tech for what should be a simple app. Many projects are built but never released, or are mothballed for months.

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      1 person found this review helpful
    3. 2.0
      Current Employee

      Leadership

      Jul 28, 2020 - Dealer Sales and Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you've done enough to suck up to the right people, they will keep you in place regardless of performance simply because you are "theirs". If you worked in the field, your compensation was on the higher end. Fully paid benefits.

      Cons

      From my time with TrueCar I have been able to experience the wide gambit of horrible, ethically questionable behavior that you hear about from bad TV tropes and sitcoms. Countless re-orgs, shuffling of leadership, and a constant disregard for employee and customer feedback has lead this company into the gutter. Just look at the stock price and business outlooks. Even prior to the pandemic, TrueCar lost the partnership with a company that effectively accounted for over 30% of its revenue driving business with no plans or outlines of how to recapture the market. There are easily 4-6 people within the Dealer Solutions team that no one can simply say how they impact and benefit the business other than just being in the big bosses inner circle. Shady sales deals, tons of inter office relationships dictating inbounds and operational priorities that it is a wonder how anything gets done "above board". But then you look at the HR team and realize that they are inept and powerless due to the executive team having bullishly operated in such a broken way for so long that there is no help in righting the ship unless there is a fundamental tear down. We have had 2 massive rounds of layoffs within the last 2 years, and it doesn't look like anything positive has come from them in terms of streamlining, shifting business plans and practices, or becoming more efficient in terms of spending and overhead. We are 2 months past our last major layoff, and there still is major confusion and no direction given to outline how the company is to survive and build or grow. Sentiment seems to be that the leadership is treading water until the major partner deal expires at the end of Q3 to then be bought out or sold. Its a ship without a rudder, compass, or any semblance of competent person at the helm. TrueCar constantly speaks about transparency, yet there is none practiced when it comes time to act on the words.

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      9 people found this review helpful
    4. 3.0
      Former Employee, more than 3 years

      Getting rid of customer-facing employees makes no sense

      Jun 11, 2020 - Client Success Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Enjoyed co-workers, great performance-based product, TrueCar differentiates itself by having customer service reps visit dealers monthly to go over numbers and training.

      Cons

      I really enjoyed working here, people were great and the product had a lot of value. I am at a complete loss as to why the company would lay-off all their customer-facing sales reps, yet keep Executive Mgmt, VP's, Managers (managing who?) and training dept (training who?). This makes no sense, and they could've let a lot of highly-paid Managers go, and kept the people who actually interact with the dealers who generate the revenue. Losing USAA was a big blow, and whoever is responsible for allowing this to happen should've been the first to be fired. Management saved their own jobs, but might be at the cost of the company failing.

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      3 people found this review helpful
    5. 1.0
      Former Employee, more than 3 years

      Regional Manager- Sales

      Jun 25, 2020 - Regional Sales Manager in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      At one point TrueCar’s automotive leads were a best in class product...they were so good we were trained to call them “referrals,” not leads. But that was 2015 and 2016....right around 2017 the company took a nosedive, and it’s been in a tailspin ever since.

      Cons

      An absolute burning sinking ship. If you’re in sales stay away. From losing the USAA partnership, to botching the rollout of their overly complicated trade appraisal product TrueCar Trade, to pushing a C- digital retail product Dealer Science onto their dealers, to fluctuating their dealer’s monthly billing based on absurd attribution reports, this is a company that has made a staggering sequence of bad decisions over the last four years. They just laid off 200+ employees, and the stock is at $3. Avoid at all costs.

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      8 people found this review helpful
    6. 1.0
      Former Employee

      Rudderless

      Dec 9, 2019 - Manager in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Location is nice and a few good people who are sticking it out

      Cons

      Politics and too much focus on what dealers want at the expense of the customer experience

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      5 people found this review helpful
    7. 1.0
      Former Employee, more than 3 years

      Steer Clear of ISR

      Jun 19, 2019 - Business Development Representative in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work-life balance and benefits.

      Cons

      Mismanaged with unqualified, unstable, and bald faced favoritism. Our former HR rep used inside sales as a departmental restructuring guinea pig to further her career towards Chief of Staff with Boss 1. This restricted opportunity due to unbalanced regional assignments, during a suppressed season, with a logistically unrestricted inside sales team. Boss 1 left, HR became interim Boss 2 (despite zero sales experience) and she promptly went on an extended leave. Boss 3 slept with a subordinate and fed her inbounds, suffering embarrassing weekly meetings, until qualified reps quit. Numerous HR complaints fell on deaf ears until this consequence. A new quarterly pay plan is a given, along with revised targets, at management’s discretion. Forced to sell non-TrueCar auxiliary company contracts as part of target, but given neither the collateral nor methodology to do so. Lay-offs are a yearly norm, this last one being significant ... unless you’re an ISR, in which case they allow under-performers to fester into morale-sucking leeches, robbing you of any levity you may have left with their personal misery and established cliques. Chip Perry has “retired” and their Executive VP of Dealer Sales has also jumped ship. Abject failure, all around.

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      17 people found this review helpful
    8. 1.0
      Former Employee, more than 3 years

      Worst place I've ever worked - will pop a bottle when they finally go under

      May 9, 2019 - Web Developer in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Acceptable compensation - Fairly good benefits - Coffee machine ain't bad (but moldy) - Good fried chicken joint downstairs (expensive SM prices) - Occasionally free beer and bad music in the courtyard

      Cons

      Make a cocktail, if you will, that is 1/3 "The Office", 1/3 what the LA Tech scene looked like in 2008, and 1/3 the hubris and stupidity of the Trump White House. Lazily shake with the skills of an incompetent local Santa Monica bartender, and viola - you have Truecar. - Worst executive leadership I have ever seen, where arrogance meets failure - Somewhat "worrisome" mismanagement (google "TrueCar insider sales lawsuit" and form your own damn conclusions about a now $5 stock) - Pointless, declining business model that will get wiped out (mercifully) in the next recession (current business strategy: we don't actually get you anywhere near lowest price, we make car dealers haggle with you, our website sucks... but hey, we have commercials with a pervy-looking dude with a beard and old people use TrueCar to buy Dodge Trucks at Sam's Club). - Culture of morons and unaccomplished managers firing people for personal reasons - Culture of idiotic executives who should have been thrown on their arses long ago for making a bad company worse - Astonishingly bad tech stack and capabilities that defy Moore's Law and get worse over time - Culture; notice how a slew of generic "we love it here" 5-star reviews popped up early this year? There is a string of anonymous gmail accounts somewhere crying for their daddy. I'm here to keep it real, baby. - HR; its like living in 1930s Soviet Union. People just get fired at random here, usually on the advice of less competent managers looking for scapegoats. Take that chain all the way upstairs, but stop short of the CEO, who is at best inert. - HR; when you are done dishing out millions for executive stock options, feel free to lay-off your tech people in mass waves. Who needs that stuff anyways?

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      20 people found this review helpful
    9. 2.0
      Former Employee

      good company good people, poor middle to upper management

      Mar 11, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good product, works for dealer in metro location....not as much for rural market dealers. Great people to work with....

      Cons

      Leadership is all about favoritism...and there are A LOT of "leaders"/middle management. For a puplicly traded company that is 12-13 years old...you would think they have a forward direction or a plan in place that is consistent...meaning that there are too many "Chiefs" that want to prove that their way is the right way, and not everyone is on the same page. It's not a big surprise why stock prices continue to plummet, and the company continues to not turn a profit....no one is taking control and leading the company (as one) to a common goal. It seemed every other month there was a new way of doing things, or a new "goal" and nothing seemed to work.

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      16 people found this review helpful
    10. 1.0
      Current Employee, more than 1 year

      Avoid TrueCar at all costs

      Jan 23, 2019 - Product and Technology in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay. Good office. Some smart people.

      Cons

      Tech management is extremely clickly. Tommy surrounds him self with people that won’t outshine him. All decisions are poorly thought out. We have 2 masters: Dealers and Consumers and ever since we started focusing on dealers... we are loosing consumers. Our competitors are kicking our butt. People within the inner circle are promoted without merit. The new head of product puts people to sleep as soon as he talks.

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      16 people found this review helpful
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