TrueCar Employee Reviews about "dealers"

Updated Jul 28, 2020

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2.8
42%
Recommend to a Friend
42%
Approve of CEO
TrueCar Interim President and CEO  Michael Darrow
Michael Darrow
24 Ratings
Pros
  • "Day 1 great benefits, Monday through Friday work schedule, they empower feedback from employees(in 30 reviews)

  • "The offices are located right in downtown Santa Monica, with beautiful ocean views(in 22 reviews)

Cons
  • "There is NO consideration for work/life balance(in 16 reviews)

  • "Politics and too much focus on what dealers want at the expense of the customer experience(in 14 reviews)

More Pros and Cons

Reviews about "dealers"

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  1. Helpful (2)

    "The future is bright."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time for less than a year

    Pros

    Chip Perry and the new leadership team are already making a huge difference. They are working hard to cement relationships with dealers, OEMs and partners.... and it's already paying off. Product and marketing are improving too. The pace of change is fast and you need to be a self starter to succeed. This is not the place for those who sit and wait for direction. You are empowered and expected to make it happen.

    Cons

    The chaos associated with growth will cause some growing pains. It's not for everyone. Risk may be high but the reward of rebuilding a business can be huge. The potential risk is that the go-getters who love this type of culture will not have the patience to wait for the reward.... so we may lose some good talent.

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  2. COVID-19
    Helpful (2)

    "Leadership"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Dealer Sales and Service 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TrueCar full-time

    Pros

    If you've done enough to suck up to the right people, they will keep you in place regardless of performance simply because you are "theirs". If you worked in the field, your compensation was on the higher end. Fully paid benefits.

    Cons

    From my time with TrueCar I have been able to experience the wide gambit of horrible, ethically questionable behavior that you hear about from bad TV tropes and sitcoms. Countless re-orgs, shuffling of leadership, and a constant disregard for employee and customer feedback has lead this company into the gutter. Just look at the stock price and business outlooks. Even prior to the pandemic, TrueCar lost the partnership with a company that effectively accounted for over 30% of its revenue driving business with no plans or outlines of how to recapture the market. There are easily 4-6 people within the Dealer Solutions team that no one can simply say how they impact and benefit the business other than just being in the big bosses inner circle. Shady sales deals, tons of inter office relationships dictating inbounds and operational priorities that it is a wonder how anything gets done "above board". But then you look at the HR team and realize that they are inept and powerless due to the executive team having bullishly operated in such a broken way for so long that there is no help in righting the ship unless there is a fundamental tear down. We have had 2 massive rounds of layoffs within the last 2 years, and it doesn't look like anything positive has come from them in terms of streamlining, shifting business plans and practices, or becoming more efficient in terms of spending and overhead. We are 2 months past our last major layoff, and there still is major confusion and no direction given to outline how the company is to survive and build or grow. Sentiment seems to be that the leadership is treading water until the major partner deal expires at the end of Q3 to then be bought out or sold. Its a ship without a rudder, compass, or any semblance of competent person at the helm. TrueCar constantly speaks about transparency, yet there is none practiced when it comes time to act on the words.

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  3. Helpful (3)

    "Getting rid of customer-facing employees makes no sense"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Success Manager 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at TrueCar full-time for more than 3 years

    Pros

    Enjoyed co-workers, great performance-based product, TrueCar differentiates itself by having customer service reps visit dealers monthly to go over numbers and training.

    Cons

    I really enjoyed working here, people were great and the product had a lot of value. I am at a complete loss as to why the company would lay-off all their customer-facing sales reps, yet keep Executive Mgmt, VP's, Managers (managing who?) and training dept (training who?). This makes no sense, and they could've let a lot of highly-paid Managers go, and kept the people who actually interact with the dealers who generate the revenue. Losing USAA was a big blow, and whoever is responsible for allowing this to happen should've been the first to be fired. Management saved their own jobs, but might be at the cost of the company failing.

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  4. Helpful (7)

    "Regional Manager- Sales"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Miami, FL
    Negative Outlook

    I worked at TrueCar full-time for more than 3 years

    Pros

    At one point TrueCar’s automotive leads were a best in class product...they were so good we were trained to call them “referrals,” not leads. But that was 2015 and 2016....right around 2017 the company took a nosedive, and it’s been in a tailspin ever since.

    Cons

    An absolute burning sinking ship. If you’re in sales stay away. From losing the USAA partnership, to botching the rollout of their overly complicated trade appraisal product TrueCar Trade, to pushing a C- digital retail product Dealer Science onto their dealers, to fluctuating their dealer’s monthly billing based on absurd attribution reports, this is a company that has made a staggering sequence of bad decisions over the last four years. They just laid off 200+ employees, and the stock is at $3. Avoid at all costs.

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  5. Helpful (5)

    "Rudderless"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TrueCar full-time

    Pros

    Location is nice and a few good people who are sticking it out

    Cons

    Politics and too much focus on what dealers want at the expense of the customer experience

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  6. Helpful (17)

    "Steer Clear of ISR"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TrueCar full-time for more than 3 years

    Pros

    Good work-life balance and benefits.

    Cons

    Mismanaged with unqualified, unstable, and bald faced favoritism. Our former HR rep used inside sales as a departmental restructuring guinea pig to further her career towards Chief of Staff with Boss 1. This restricted opportunity due to unbalanced regional assignments, during a suppressed season, with a logistically unrestricted inside sales team. Boss 1 left, HR became interim Boss 2 (despite zero sales experience) and she promptly went on an extended leave. Boss 3 slept with a subordinate and fed her inbounds, suffering embarrassing weekly meetings, until qualified reps quit. Numerous HR complaints fell on deaf ears until this consequence. A new quarterly pay plan is a given, along with revised targets, at management’s discretion. Forced to sell non-TrueCar auxiliary company contracts as part of target, but given neither the collateral nor methodology to do so. Lay-offs are a yearly norm, this last one being significant ... unless you’re an ISR, in which case they allow under-performers to fester into morale-sucking leeches, robbing you of any levity you may have left with their personal misery and established cliques. Chip Perry has “retired” and their Executive VP of Dealer Sales has also jumped ship. Abject failure, all around.

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  7. Helpful (19)

    "Worst place I've ever worked - will pop a bottle when they finally go under"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Web Developer in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TrueCar full-time for more than 3 years

    Pros

    - Acceptable compensation - Fairly good benefits - Coffee machine ain't bad (but moldy) - Good fried chicken joint downstairs (expensive SM prices) - Occasionally free beer and bad music in the courtyard

    Cons

    Make a cocktail, if you will, that is 1/3 "The Office", 1/3 what the LA Tech scene looked like in 2008, and 1/3 the hubris and stupidity of the Trump White House. Lazily shake with the skills of an incompetent local Santa Monica bartender, and viola - you have Truecar. - Worst executive leadership I have ever seen, where arrogance meets failure - Somewhat "worrisome" mismanagement (google "TrueCar insider sales lawsuit" and form your own damn conclusions about a now $5 stock) - Pointless, declining business model that will get wiped out (mercifully) in the next recession (current business strategy: we don't actually get you anywhere near lowest price, we make car dealers haggle with you, our website sucks... but hey, we have commercials with a pervy-looking dude with a beard and old people use TrueCar to buy Dodge Trucks at Sam's Club). - Culture of morons and unaccomplished managers firing people for personal reasons - Culture of idiotic executives who should have been thrown on their arses long ago for making a bad company worse - Astonishingly bad tech stack and capabilities that defy Moore's Law and get worse over time - Culture; notice how a slew of generic "we love it here" 5-star reviews popped up early this year? There is a string of anonymous gmail accounts somewhere crying for their daddy. I'm here to keep it real, baby. - HR; its like living in 1930s Soviet Union. People just get fired at random here, usually on the advice of less competent managers looking for scapegoats. Take that chain all the way upstairs, but stop short of the CEO, who is at best inert. - HR; when you are done dishing out millions for executive stock options, feel free to lay-off your tech people in mass waves. Who needs that stuff anyways?

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  8. Helpful (15)

    "good company good people, poor middle to upper management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TrueCar full-time

    Pros

    Good product, works for dealer in metro location....not as much for rural market dealers. Great people to work with....

    Cons

    Leadership is all about favoritism...and there are A LOT of "leaders"/middle management. For a puplicly traded company that is 12-13 years old...you would think they have a forward direction or a plan in place that is consistent...meaning that there are too many "Chiefs" that want to prove that their way is the right way, and not everyone is on the same page. It's not a big surprise why stock prices continue to plummet, and the company continues to not turn a profit....no one is taking control and leading the company (as one) to a common goal. It seemed every other month there was a new way of doing things, or a new "goal" and nothing seemed to work.

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  9. Helpful (16)

    "Avoid TrueCar at all costs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product and Technology in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TrueCar full-time for more than a year

    Pros

    Good pay. Good office. Some smart people.

    Cons

    Tech management is extremely clickly. Tommy surrounds him self with people that won’t outshine him. All decisions are poorly thought out. We have 2 masters: Dealers and Consumers and ever since we started focusing on dealers... we are loosing consumers. Our competitors are kicking our butt. People within the inner circle are promoted without merit. The new head of product puts people to sleep as soon as he talks.

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  10. Helpful (10)

    "The Most Amazing Place To Work..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TrueCar full-time for more than 3 years

    Pros

    ...If doing relevant work, learning, and your career are not your priorities. I know that sounds cheeky, but I say this as pragmatically as possible. A lot of people actually don't prioritize these things, and want a clock-in, clock-out job where the overall potential of a company and expectations are low enough where you can get buy with minimal effort and care. Truecar compensation is fair, so are the benefits, so if this is what you're looking for, it might be a good fit. The nature of the work, being tied to the business that it's in (Dealers, cars), doesn't really present anything impactful, so it's pretty easy day to day within product and tech. There's nothing really meaningful to solve = not too hard on the brain. Benefits are pretty good, although they steadily took away perk after perk in my time there. Most recently I heard they locked down working from home, which by far was the best perk. Work life balance was really really good. Maybe too good due to the lack of interesting projects. Like a lot of companies with immature cultures, the best "Pro" tends to be that you and your coworkers suffer through the same experiences, and that ironically creates it's own benefits of working with empathetic people. If only that teamwork could be applied to something worthwhile...

    Cons

    In my time there, Truecar never really had a strong tech and/or product leader. It's currently being run by inexperienced acquihires from a smaller, less-relevant company that was going under. Unfortunately their poor decision making and lack of experience has painfully shown in a record number of people leaving. Record, numbers. I know you see/hear this a lot on Glassdoor for various companies with poor cultures, but in my entire career I have never seen such a voluntary exodus of talent relative to the size of the department/company. There's a severe... severe... severe... lack of consideration to diversity within management. Everyone is white, and everyone is within this inner circle of acquihires. Every... one. It's gotten so obvious, that even the other white people have been vocally uncomfortable about the optics of it all. It's evolved to the point where we used to just hopelessly joke about it, because what else can you do? As written in another review, it's a bad sign when your own HR department is writing scathing reviews about the company. I felt bad because i used to see HR people constantly behind closed-door exit meetings. I can only imagine how that wears you down to always have to bear the brunt of the poor leadership. No mobility in career. Titles at truecar do NOT indicate ability or aptitude. They're essentially awarded to coincide with whatever your pay scale is. I've seen VP's there only have 1 direct report, directors have none. While the CEO seems to have done a good job for what he was hired for and has generally received good ratings, at this point the lack of intervention to help fix the culture and leader issues for the other c-levels has to be factored into that opinion.

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Found 18 reviews