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TrueCar Employee Reviews about "santa monica"

Updated Dec 19, 2020

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Found 33 of over 321 reviews

3.4
52%
Recommend to a Friend
46%
Approve of CEO
TrueCar CEO and President  Michael Darrow
Michael Darrow
43 Ratings
Pros
  • "Day 1 great benefits, Monday through Friday work schedule, they empower feedback from employees(in 30 reviews)

  • "The offices are located right in downtown Santa Monica, with beautiful ocean views(in 22 reviews)

  • Cons
  • "Difficult to deal with different demands from auto manufacturers, dealers, buyers, and partners(in 16 reviews)

  • "There is NO consideration for work/life balance(in 16 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "santa monica"

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    1. 5.0
      Current Employee, more than 5 years

      Great executive team and culture

      Jun 14, 2020 - Business Development Manager in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      TrueCar is a highly innovative company that recognizes hard work. The executive team has changed quite a bit over the past few years. They have landed on a lean but fantastic core team that plans to expand the executive team soon. The product and tech organization went through a platform rebuild that was completed in late-2018. This presented short-term challenges for the organization over the past couple years, but now it is all about product innovation to benefit users and spark growth. I have enjoyed working with almost everyone I have crossed path with over the years. It is a highly collaborative organization that is open to taking good ideas from all levels. TrueCar is transparent with weekly all-hands from the executive team, in which they field questions from all employees. The offices are located right in downtown Santa Monica, with beautiful ocean views. Currently the company is remote due to covid. Compensation/benefits are competitive for the LA market and highly competitive nationally.

      Cons

      TrueCar plays in a highly competitive industry and is working to grow to profitability as a publicly traded company. This results in a "work hard" environment with minimal flexibility for employees that are not producing strong results. It is not for everyone, but if you perform well you will be rewarded.

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    2. 2.0
      Former Employee, more than 3 years

      The most honest review of Truecar

      Dec 19, 2020 - Sales Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employer paid benefits. Good enough pay in comparison to similar organizations. Quality attempt at employee events. Great offices (until WFH). Occasional swag. Solid work from home accommodations. Additionally, there are some great people who work for the company and I have formed some of the best friendships and work relationships with many of them.

      Cons

      Where do I begin? It starts at the top. Leadership in this company is absolutely abysmal. From CEO down to EVP, SVP, directors and alike - the wrong people are making decisions. Don’t be fooled either, a director title used to mean something but not at Truecar. They hand out director titles to lazy and unqualified individuals like Oprah hands out gift bags. The message has been made clear by the organization - unless you’re in Santa Monica or best friends with The SVPs or EVP you have no place at Truecar. The rest of the organization is replaceable and they’ll let you know that regardless of your work ethic and performance. For years they have elevated individuals who consistently run their business units into the ground. Not to mention “key acquisitions” and partnerships that amount to no profit and major losses. But sure, let’s give you the keys to more areas of the company to screw up. HR is a mess. Don’t ever think they’ll have your back. They only want to protect the company from a lawsuit. Employees are not a top priority. They were aware of relationships between leaders and reports and never did anything about it. The recruiting team doesn’t even notify internal applicants of progress or outcomes so don’t expect any response as an external applicant if you are waiting. The product is antiquated and stale. For years they’ve had tech engineers with capabilities to make necessary adjustments, but here’s leadership coming around the corner to reinvent the wheel again. The marketing team is clueless on who their target audience and demographic is. Just because you let a 6 year old fill in some letters and call it a new logo, does not mean you’re going to somehow make more money. The company has been through two layoffs in the last 2.5 years and the only employees impacted are the ones who provide quality work. The fraternity is real at Truecar. There were more promotions after the layoff than at any point during my tenure at Truecar. It’s not a good look to fire 70% of your staff and then start handing out new titles and pay increases like Halloween candy. The only outcome for Truecar is to go back to becoming a privately owned company or to sell to someone who actually knows what they’re doing. If you see a job opening here, run, don’t walk as fast as you can. You may make some money for a little while but in the end none of it will matter. Until every single member of ELT has been fired and new, competent individuals take over, this 15 year old “startup company” is the last place you want to work. Hell, even the CFO they hired ran away within a year because of the hot mess he inherited when he came on board.

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      7 people found this review helpful
    3. 5.0
      Current Employee

      Good place to work

      Oct 11, 2019 - Software Engineer in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Good PTO policy that we're actually allowed to take advantage of -Higher than average pay for LA tech -No pressure to work long hours

      Cons

      -Low stock price due to lower than anticipated growth -Traffic sucks getting to santa monica

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    4. 2.0
      Former Employee, more than 5 years

      Not "Unethical", but a Pretty Low Bar.

      May 16, 2019 - Senior Manager in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Great Pay: The only reason I never left until being laid off. 2. Great Benefits and Office Amenities: Unlimited PTO, 100% health coverage, great office snacks and environment, gym membership allowance 3. Free parking in Santa Monica: Alternatively you can collect a stipend for using public transportation. 4. Dog-Friendly Office (only some offices) 5. Flexible Work Environment: Ability to work from home or remotely as needed, just make sure you get your work done. 6. Lots of celebrations for reasons I cannot explain. Achieving mediocrity?

      Cons

      1. Poorly Managed: Lack of strategy from the top, lack of accountability everywhere else. Priorities are driven by the shiny object of the week. 2. Challenges Your Ethics: Not exactly an unethical company, but the decision making definitely makes you question your values. 3. Technology development is at a standstill. Haven't been able to keep up with the business, even maintaining image accuracy or effectively executing on campaigns. 4. No HR Department: Have not been able to keep an HR executive for more than a year since the original one left the company in 2015. 5. You'll leave with the feeling that you sold your soul to the devil. 6. My pre-IPO equity is now worth $0 due to the $6 stock price. Thanks.

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      11 people found this review helpful
    5. 1.0
      Former Employee, more than 3 years

      Worst place I've ever worked - will pop a bottle when they finally go under

      May 9, 2019 - Web Developer in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Acceptable compensation - Fairly good benefits - Coffee machine ain't bad (but moldy) - Good fried chicken joint downstairs (expensive SM prices) - Occasionally free beer and bad music in the courtyard

      Cons

      Make a cocktail, if you will, that is 1/3 "The Office", 1/3 what the LA Tech scene looked like in 2008, and 1/3 the hubris and stupidity of the Trump White House. Lazily shake with the skills of an incompetent local Santa Monica bartender, and viola - you have Truecar. - Worst executive leadership I have ever seen, where arrogance meets failure - Somewhat "worrisome" mismanagement (google "TrueCar insider sales lawsuit" and form your own damn conclusions about a now $5 stock) - Pointless, declining business model that will get wiped out (mercifully) in the next recession (current business strategy: we don't actually get you anywhere near lowest price, we make car dealers haggle with you, our website sucks... but hey, we have commercials with a pervy-looking dude with a beard and old people use TrueCar to buy Dodge Trucks at Sam's Club). - Culture of morons and unaccomplished managers firing people for personal reasons - Culture of idiotic executives who should have been thrown on their arses long ago for making a bad company worse - Astonishingly bad tech stack and capabilities that defy Moore's Law and get worse over time - Culture; notice how a slew of generic "we love it here" 5-star reviews popped up early this year? There is a string of anonymous gmail accounts somewhere crying for their daddy. I'm here to keep it real, baby. - HR; its like living in 1930s Soviet Union. People just get fired at random here, usually on the advice of less competent managers looking for scapegoats. Take that chain all the way upstairs, but stop short of the CEO, who is at best inert. - HR; when you are done dishing out millions for executive stock options, feel free to lay-off your tech people in mass waves. Who needs that stuff anyways?

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      20 people found this review helpful
    6. 5.0
      Current Employee, more than 3 years

      A growing company with a lot of opportunities

      Apr 3, 2019 - Product Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * Modern tech stack * Lots of new products to build * Great engineering talent * Ability to move fast * Lots of growth opportunities * Great company for those that want to grow and not so great for those that just want to get by * Undervalued stock * HQ has amazing view of the ocean * Beautiful offices in 4 great cities: Santa Monica, San Francisco, Austin, and Denver

      Cons

      * Need to hire more engineers to be able to build and improve TrueCar products and expand our business quicker

      1 person found this review helpful
    7. 1.0
      Former Employee

      It's funny there are more positive reviews when the company is not doing well. Why?

      Apr 27, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Beyond-average compensation Great location in Santa Monica

      Cons

      Executives seem to consider employees disposable. The company has got worse and worse and they repeat hiring and firing people. Favoritism by managements

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      8 people found this review helpful
    8. 2.0
      Former Employee, more than 5 years

      Don't work here

      Feb 8, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Beautiful Santa Monica Great work/life balance Some amazing individuals Great benefits (insurance, unlimited PTO, etc)

      Cons

      Pay is very poor - set very low expectations on bonus and don't expect to ever get a raise. Like ever. Management is full of egoistical and incompetent. the worse combination Layoffs. So many layoffs. every year. They just laid off 10% of the company CEO is an old guy out of touch with current business and technology needs

      9 people found this review helpful
    9. 1.0
      Current Employee, more than 3 years

      Dysfunctional culture, mediocre tech and declining business - don't come here

      Nov 1, 2018 - Product Management in Glendale, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Fairly good pay (although this is no longer a "Start Up") - Good benefits package (minus the worthless stock options) - Lots of free food (if you like bulk crap bought from Costco) - Nice view of the beach - Pretty good restaurants in walking distance (if you can avoid getting hit by a scooter or transient)

      Cons

      - Company is being made irrelevant by competitors run by smarter people with a better product; TrueCar is getting by as a fairly well-paying employer of almost last resort that happens to be located in Santa Monica and survives by having a few old partnerships with companies that clearly don't need TrueCar. From a product standpoint, most of your time will be spent doing silly things for these partner companies, or pointless things for TrueCar's lousy stand-alone platform. And you will have completely inadequate resources to do these things, with completely unfocused requests, while the company can't decide if they want to make car buyers or car dealers happy. - Fairly long hours spent inefficiently on collectively low-quality work; poor work-life balance considering how unimportant and low-impact TrueCar is in both e-commerce and in auto retailing. Kind of a culture of seeing who can stay in the office the longest while actually doing nothing important or innovative. Worse places, sure, but few combine mediocrity with these hours. - A really laughable core product that looks like an e-commerce suite from 2005 and has remained virtually unchanged for years, despite noisy initiatives to take us to 2010 e-commerce levels without the resources to do so. - Second-tier, immature "tech bros" and older, confused AutoTrader.com veterans make for uniquely awful leadership and internal experience. A weird combination of totally inadequate leaders who cannot run anything important mixed with people who should be selling cars at dealerships (and a weird amount of people who previously did second-tier finance or accounting jobs now in important operational and product positions). No wonder there is a different leader of HR almost every quarter as it would have been hard to design a worse combination of collective leadership if you tried. Also, feel free to mix in a minority or female in a real leadership role on occasion, its not the 1950s anymore. - Culture of paranoia and inferiority-complexes on the product side; culture of paranoia, inferiority-complexes, micromanagement, immaturity and meaningless reports on the business side. Aside from the CEO, I have encountered perhaps two or three "star performers" or even effective leaders at the Director level or above. Some good product people, but often led by people who have no business there and were a favorite of some executive who knows no better. - The CEO means well and is a definite step up from the immature leadership of the founders, but seems about 20 years behind the curve. It feels like we are an AOL dial-up era tech company with a auto dealer network. - Having a few executives sell MILLIONS of dollars in stock options right before our stock plummeted was kind of a bad look. Also, I've lost track of how many VPs, Directors and even founders have resigned in the last year or so... - Weird organizational structure with VPs and Directors who don't have a single direct report, and other leftovers from the founding era and a tiny, bankrupt acquired company that are leading things they clearly can't manage well. Net result is low morale, secrecy, lack of transparency, and high turnover. Definitely no focus, aside from all the core values crap they once slapped on the walls. - Hard to find a real pro in the office, or anyone who is into impartial and honest development of their employees. They don't do regular feedback here, they do blindside accusations that have crushed many of my coworkers. It seems nobody in leadership here has accomplished anything but building hype about a crappy tech product (aside from the CEO, who did his thing well before the Iphone was invented). - While I don't work for them directly, it seems some of the other business groups here ( like operations, partner, accounting) are extremely micromanaged and stale, and lose/fire lots of talented people while keeping yes men who can crank out powerpoints to pat each other on the back with (and confuse product with). Lots of power and attention is placed in the auto-dealer group, which are good guys but as far removed from tech as possible. None of this mixes well. Judging by the stock price, maybe that strategy isn't working so well. - Unhelpful culture; pockets of good people mostly led by passive-aggressive arrogant people who wouldn't be able to cut it anywhere else, yet act like they are at Google (minus the whole world-class excellence and hard-driving growth and accountability part). HR is completely untrustworthy. Hard to believe this company has been around for 13 years, given how amateur it seems in almost every respect. I've never been at a place with more undeserved arrogance.

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      21 people found this review helpful
    10. 4.0
      Current Employee, less than 1 year

      Amazing Culture, Opportunity, and Team

      Feb 6, 2018 - Software Engineer in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. TrueCar cares about its people and shows it. 2. Ideas, innovation, and suggestions are welcome. 3. For the most part, people care about getting things done and of high-quality. 4. Phenomenal compensation (salary, bonuses, benefits). Very competitive with the market, but not competitive with top technology companies (AmaGooBookSoft). 5. Stunning location and offices, some of the best views in Santa Monica.

      Cons

      1. Somewhat political in some areas of the organization. Some individuals in positions due to politics and not performance and talent. 2. Lots of management decisions at the highest level not well communicated with individual contributors and middle-management.

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      4 people found this review helpful
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