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TrueCar Employee Reviews about "work life balance"

Updated Jan 8, 2020

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Found 33 of over 321 reviews

3.4
52%
Recommend to a Friend
46%
Approve of CEO
TrueCar CEO and President  Michael Darrow
Michael Darrow
43 Ratings
Pros
  • "Day 1 great benefits, Monday through Friday work schedule, they empower feedback from employees(in 30 reviews)

  • "The offices are located right in downtown Santa Monica, with beautiful ocean views(in 22 reviews)

  • Cons
  • "Difficult to deal with different demands from auto manufacturers, dealers, buyers, and partners(in 16 reviews)

  • "There is NO consideration for work/life balance(in 16 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "work life balance"

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    1. 5.0
      Current Employee, more than 1 year

      Great place to work

      Jan 8, 2020 - Senior Software Engineer in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good software practices, good work-life balance, good perks

      Cons

      The stock price is low

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    2. 5.0
      Current Employee, more than 3 years

      I appreciate and enjoy working here

      Oct 7, 2019 - Onboarding Specialist in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance. Reasonable workload and expectations. Good benefits. Snacks, drinks and other nice little things that most companies just don't offer. Opportunity for growth / change is reasonable. Management is willing to listen and assist. Come to work, do your job, contribute where you can and you can make a nice career here.

      Cons

      Like most companies change is constant. We are in a very competitive industry and are faced with our share of opportunities. We have had our share of change. Those changes have been deliberate and have had their benefits and challenges. Each leadership change has helped us gain traction and has frightened off some good employees. If you have not had much work experience or a solid work ethic of pulling your weight, it may make for a rough road for you.

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      3 people found this review helpful
    3. 1.0
      Former Employee, more than 3 years

      Steer Clear of ISR

      Jun 19, 2019 - Business Development Representative in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work-life balance and benefits.

      Cons

      Mismanaged with unqualified, unstable, and bald faced favoritism. Our former HR rep used inside sales as a departmental restructuring guinea pig to further her career towards Chief of Staff with Boss 1. This restricted opportunity due to unbalanced regional assignments, during a suppressed season, with a logistically unrestricted inside sales team. Boss 1 left, HR became interim Boss 2 (despite zero sales experience) and she promptly went on an extended leave. Boss 3 slept with a subordinate and fed her inbounds, suffering embarrassing weekly meetings, until qualified reps quit. Numerous HR complaints fell on deaf ears until this consequence. A new quarterly pay plan is a given, along with revised targets, at management’s discretion. Forced to sell non-TrueCar auxiliary company contracts as part of target, but given neither the collateral nor methodology to do so. Lay-offs are a yearly norm, this last one being significant ... unless you’re an ISR, in which case they allow under-performers to fester into morale-sucking leeches, robbing you of any levity you may have left with their personal misery and established cliques. Chip Perry has “retired” and their Executive VP of Dealer Sales has also jumped ship. Abject failure, all around.

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      17 people found this review helpful
    4. 3.0
      Current Employee, more than 1 year

      Pros and Cons

      Mar 31, 2019 - Analyst in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good benefits, competitive salaries, work-life balance

      Cons

      short-term focus makes long-term strategy difficult

      1 person found this review helpful
    5. 5.0
      Current Contractor, less than 1 year

      Best place ever

      Mar 15, 2019 - Senior Staff Accountant in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance. This company puts so much effort into making this a fun stress free place to work. They have lots of outings and group team building events. It's super fun and friendly. Everyone here is the best if their field and the work is spotless. There is no office politics you are treated equally from maintenance up to the CEO.

      Cons

      I can't think of any. Maybe that the building elevator often breaks down

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    6. 2.0
      Former Employee, more than 5 years

      Don't work here

      Feb 8, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Beautiful Santa Monica Great work/life balance Some amazing individuals Great benefits (insurance, unlimited PTO, etc)

      Cons

      Pay is very poor - set very low expectations on bonus and don't expect to ever get a raise. Like ever. Management is full of egoistical and incompetent. the worse combination Layoffs. So many layoffs. every year. They just laid off 10% of the company CEO is an old guy out of touch with current business and technology needs

      9 people found this review helpful
    7. 2.0
      Former Employee, more than 3 years

      The Most Amazing Place To Work...

      Oct 13, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ...If doing relevant work, learning, and your career are not your priorities. I know that sounds cheeky, but I say this as pragmatically as possible. A lot of people actually don't prioritize these things, and want a clock-in, clock-out job where the overall potential of a company and expectations are low enough where you can get buy with minimal effort and care. Truecar compensation is fair, so are the benefits, so if this is what you're looking for, it might be a good fit. The nature of the work, being tied to the business that it's in (Dealers, cars), doesn't really present anything impactful, so it's pretty easy day to day within product and tech. There's nothing really meaningful to solve = not too hard on the brain. Benefits are pretty good, although they steadily took away perk after perk in my time there. Most recently I heard they locked down working from home, which by far was the best perk. Work life balance was really really good. Maybe too good due to the lack of interesting projects. Like a lot of companies with immature cultures, the best "Pro" tends to be that you and your coworkers suffer through the same experiences, and that ironically creates it's own benefits of working with empathetic people. If only that teamwork could be applied to something worthwhile...

      Cons

      In my time there, Truecar never really had a strong tech and/or product leader. It's currently being run by inexperienced acquihires from a smaller, less-relevant company that was going under. Unfortunately their poor decision making and lack of experience has painfully shown in a record number of people leaving. Record, numbers. I know you see/hear this a lot on Glassdoor for various companies with poor cultures, but in my entire career I have never seen such a voluntary exodus of talent relative to the size of the department/company. There's a severe... severe... severe... lack of consideration to diversity within management. Everyone is white, and everyone is within this inner circle of acquihires. Every... one. It's gotten so obvious, that even the other white people have been vocally uncomfortable about the optics of it all. It's evolved to the point where we used to just hopelessly joke about it, because what else can you do? As written in another review, it's a bad sign when your own HR department is writing scathing reviews about the company. I felt bad because i used to see HR people constantly behind closed-door exit meetings. I can only imagine how that wears you down to always have to bear the brunt of the poor leadership. No mobility in career. Titles at truecar do NOT indicate ability or aptitude. They're essentially awarded to coincide with whatever your pay scale is. I've seen VP's there only have 1 direct report, directors have none. While the CEO seems to have done a good job for what he was hired for and has generally received good ratings, at this point the lack of intervention to help fix the culture and leader issues for the other c-levels has to be factored into that opinion.

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      11 people found this review helpful
    8. 1.0
      Current Employee, more than 3 years

      Dysfunctional culture, mediocre tech and declining business - don't come here

      Nov 1, 2018 - Product Management in Glendale, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Fairly good pay (although this is no longer a "Start Up") - Good benefits package (minus the worthless stock options) - Lots of free food (if you like bulk crap bought from Costco) - Nice view of the beach - Pretty good restaurants in walking distance (if you can avoid getting hit by a scooter or transient)

      Cons

      - Company is being made irrelevant by competitors run by smarter people with a better product; TrueCar is getting by as a fairly well-paying employer of almost last resort that happens to be located in Santa Monica and survives by having a few old partnerships with companies that clearly don't need TrueCar. From a product standpoint, most of your time will be spent doing silly things for these partner companies, or pointless things for TrueCar's lousy stand-alone platform. And you will have completely inadequate resources to do these things, with completely unfocused requests, while the company can't decide if they want to make car buyers or car dealers happy. - Fairly long hours spent inefficiently on collectively low-quality work; poor work-life balance considering how unimportant and low-impact TrueCar is in both e-commerce and in auto retailing. Kind of a culture of seeing who can stay in the office the longest while actually doing nothing important or innovative. Worse places, sure, but few combine mediocrity with these hours. - A really laughable core product that looks like an e-commerce suite from 2005 and has remained virtually unchanged for years, despite noisy initiatives to take us to 2010 e-commerce levels without the resources to do so. - Second-tier, immature "tech bros" and older, confused AutoTrader.com veterans make for uniquely awful leadership and internal experience. A weird combination of totally inadequate leaders who cannot run anything important mixed with people who should be selling cars at dealerships (and a weird amount of people who previously did second-tier finance or accounting jobs now in important operational and product positions). No wonder there is a different leader of HR almost every quarter as it would have been hard to design a worse combination of collective leadership if you tried. Also, feel free to mix in a minority or female in a real leadership role on occasion, its not the 1950s anymore. - Culture of paranoia and inferiority-complexes on the product side; culture of paranoia, inferiority-complexes, micromanagement, immaturity and meaningless reports on the business side. Aside from the CEO, I have encountered perhaps two or three "star performers" or even effective leaders at the Director level or above. Some good product people, but often led by people who have no business there and were a favorite of some executive who knows no better. - The CEO means well and is a definite step up from the immature leadership of the founders, but seems about 20 years behind the curve. It feels like we are an AOL dial-up era tech company with a auto dealer network. - Having a few executives sell MILLIONS of dollars in stock options right before our stock plummeted was kind of a bad look. Also, I've lost track of how many VPs, Directors and even founders have resigned in the last year or so... - Weird organizational structure with VPs and Directors who don't have a single direct report, and other leftovers from the founding era and a tiny, bankrupt acquired company that are leading things they clearly can't manage well. Net result is low morale, secrecy, lack of transparency, and high turnover. Definitely no focus, aside from all the core values crap they once slapped on the walls. - Hard to find a real pro in the office, or anyone who is into impartial and honest development of their employees. They don't do regular feedback here, they do blindside accusations that have crushed many of my coworkers. It seems nobody in leadership here has accomplished anything but building hype about a crappy tech product (aside from the CEO, who did his thing well before the Iphone was invented). - While I don't work for them directly, it seems some of the other business groups here ( like operations, partner, accounting) are extremely micromanaged and stale, and lose/fire lots of talented people while keeping yes men who can crank out powerpoints to pat each other on the back with (and confuse product with). Lots of power and attention is placed in the auto-dealer group, which are good guys but as far removed from tech as possible. None of this mixes well. Judging by the stock price, maybe that strategy isn't working so well. - Unhelpful culture; pockets of good people mostly led by passive-aggressive arrogant people who wouldn't be able to cut it anywhere else, yet act like they are at Google (minus the whole world-class excellence and hard-driving growth and accountability part). HR is completely untrustworthy. Hard to believe this company has been around for 13 years, given how amateur it seems in almost every respect. I've never been at a place with more undeserved arrogance.

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      21 people found this review helpful
    9. 2.0
      Former Employee, more than 1 year

      Business Development Executive

      Feb 15, 2018 - Business Development Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The benefits are great!

      Cons

      Truecar has built a comeback on its Dealer Pledge. Within a year of the Plede promises made to dealers, the management team completely back pedaled leaving the sales and service team to field dealer concerns with little confidence in their answers. Most states operate on a pay per sale parity. In some states, they are unable to charge per sale due to regulations and legalities. In those states, historically, Truecar has been unable to accurately project sales. As a result, it is exponentially challenging to calculate rates that would be comparable to a like-make dealer in a similar market area. For the Sales and Service teams, it is unneccessarily laborious and taxing to attempt to relay rates to a dealer that are inflated and discuss results that are unattainable. Without sufficient data to support the exorbitant rates and rate increases, the dealer is defensive and uninterested creating a horrible experience, distrust, and high churn. Historically, it has been evidenced that promotions have little to do with what you know and what you can do, but rather your tenure and your inclination to show loyalty and adulation to people in positions of influence. If you are looking for advancement opportunities, this is not the place for you. The stock options you are granted are generous. However, when the stock is stagnant, the grants and options mean very little. REPORTING and EXPECTATIONS: The emails and requests by a couple members of the management team are COMPLETELY unrealistic! Sending emails late at night and on weekends demading information and reports within hours at THEIR request was simply more than I could handle; Especially when my manager would NEVER answer or respond to calls, texts or emails for a minimum of 24 hours (during normal business hours). Spending 3 hours of my Sunday preparing reports for him was beyond what is reasonable to ask and excessively intrusive on my already limited personal/family time. There is NO consideration for work/life balance. Don't be fooled by the "unlimited time off" policy. You can take all the time your manager will approve, but don't expect help or concessions with the mounting work-load. If you are in sales, you better hit the blue-sky goal that has been set forth, and service folks need to see the conglomerate of dealerships assigned to them. With regard to reporting, why should we be exchanging valuable time with dealers to document in a WORD document the same information that is in SalesForce? The micro management is getting out of control! This is a team of seasoned professionals unlike any other in the industry. If the sales and service team that is in place isn't getting the desired results, maybe it's time to take a look at the management, policies and processes.

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      6 people found this review helpful
    10. 3.0
      Former Employee, more than 3 years

      No new products in last 2 years

      Feb 3, 2018 - Data Analyst in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work culture Perfect work-life balance

      Cons

      Nothing new and challenging at product level

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      4 people found this review helpful
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