Truliant Federal Credit Union Reviews | Glassdoor

Truliant Federal Credit Union Reviews

Updated Jul 30, 2019

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Found 43 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
75%
Recommend to a Friend
96%
Approve of CEO
Marcus B Schaefer
32 Ratings
  1. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Msr 

    I worked at Truliant Federal Credit Union part-time

    Pros

    They provide proper training and always make you aware of your goals.

    Cons

    Working in a bank setting can be stressful.

    Truliant Federal Credit Union2019-07-01
  2. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Analyst 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Truliant Federal Credit Union full-time for more than 3 years

    Pros

    Good Benefits Great Team Lots of company activities

    Cons

    No advancement No flexibility Low pay for market

    Truliant Federal Credit Union2019-07-30
  3. "AWESOME COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Truliant Federal Credit Union full-time for more than 3 years

    Pros

    everyone is one the same page - help people leadership is transparent with everything

    Cons

    nothing i can think of

    Truliant Federal Credit Union2019-06-25
  4. "Excellent Corporate Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Truliant Federal Credit Union full-time for more than 5 years

    Pros

    Truliant really cares about its members and employees. Truliant will help you grow in your career.

    Cons

    Salaries could be more competitive

    Truliant Federal Credit Union2019-06-14
  5. "Lending"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Lending Specialist 

    I worked at Truliant Federal Credit Union full-time for more than a year

    Pros

    Positive work environment, room to learn a lot within the banking industry.

    Cons

    Low pay compared to other employers, no schedule flexibility, policies and procedures need to be updated.

    Truliant Federal Credit Union2019-04-14
  6. Helpful (1)

    "Overall good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - MFC Manager in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Truliant Federal Credit Union full-time for more than 5 years

    Pros

    Great benefits- health, dental, vision and 401k Culture is good most of the time. Employee engagement try’s really hard to make things better.

    Cons

    They want more out of their people than they are willing to pay them for. Based on industry standards Trulaint Employees do WAY more than our competitors and are paid less than our competitors. Also, senior management knows that people are doing a lot more online instead of coming into the branches yet they keep the goals the same or raise them while pushing the members to more digital channels which is frustrating and...

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    Advice to Management

    If you are going to push members to digital channels shifts more of the goals to digital channels as well and away from the branches but keep the # of staff. Also, hire more tellers for peak times. It’s so frustrating for the members to not have adequate number of tellers to move the lines quickly but managers are doing what they can with what they have been given by senior management.

    Truliant Federal Credit Union2019-03-26
  7. "My great journey continues!"

    StarStarStarStarStar
    • Culture & Values
    • Compensation and Benefits
    Current Employee - Anonymous Employee in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Truliant Federal Credit Union full-time for more than 5 years

    Pros

    I was in the contact center for 7 years and transitioned to a smaller team recently. Contact center employees are absolutely not treated like trash or sub-human drones. There is a lot of recognition, motivation, positive energy, corny but creative games, drawings and food, food - did I mention food? I personally liked the subteams and being chosen to mentor because it exposed me to even more. I have worked at 3 contact...

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    Cons

    KMS needs more work. It was not easy to find what you needed quickly. Some frontline managers blur the lines of professionalism and are too "close" to employees. This makes it harder on the managers who are on the ball.

    Advice to Management

    Three things: 1) Keep up the great work! The company's culture was very much alive for the 7 years I was in the contact center. I have friends who are still there and have no complaints. With close to 100 employees, you are bound to rub a few wrong. 2) There is a lot of focus on technology for members. Need more focus on technology that makes your employee's lives easier too. Where is IT? 3) Training for new leaders would...

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    Truliant Federal Credit Union2019-01-30
  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Truliant Federal Credit Union full-time for more than 10 years

    Pros

    Fair pay and good leadership. Good amount of PTO used for both sick and vacation, match 401k up to 4.5%, pension, and other good benefits. Great chance for internal promotions for people that can distinguish themselves from their peers.

    Cons

    Nothing that really stands out.

    Truliant Federal Credit Union2019-01-26
  9. Helpful (1)

    "Brutal Honesty, and the Sad Truth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Winston-Salem, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Truliant Federal Credit Union full-time for more than 5 years

    Pros

    Overall culture is fantastic. This is an organization that genuinely seems to care for its members!

    Cons

    Call center employees are treated like trash. It is sad. I wanted out of Truliant so badly, and considered it the worst place I’ve ever worked, but after switching departments, I realize that it was just the call center (mis)management that was the real problem. It is literally night and day difference in the way we were treated there, compared with every other department! I know from personal experience! There is also...

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    Advice to Management

    Treat your call center employees like human beings, as does every other department in the company, rather than sub-human drones.

    Truliant Federal Credit Union2018-12-20
  10. "Corporate staff/professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Truliant Federal Credit Union full-time

    Pros

    Benefits are amazing and for the most part really great coworkers.

    Cons

    People in higher management. Really not sure how they got there.

    Truliant Federal Credit Union2018-09-05
Found 43 reviews