Trumpet Behavioral Health Employee Reviews | Glassdoor

Trumpet Behavioral Health Reviews

Updated March 21, 2017
63 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Lani Fritts
12 Ratings

63 Employee Reviews

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Pros
Cons
  • Full-time is considered 30 hours a week for three weeks (in 5 reviews)

  • Disorganized, poor communication from main office (in 4 reviews)

More Pros and Cons

  1. "Company Led by Values"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lakewood, CO
    Former Employee - Anonymous Employee in Lakewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trumpet Behavioral Health full-time (More than 3 years)

    Pros

    They live by their values: Clients First, Integrity, Excellence, Teamwork and Fun. The Managing Director/ CEO, Lani Frits, and executive leadership team really care about the mission and values. They make every effort to communicate throughout the team. Large efforts in performance based feedback. Phenomenal training opportunities. Opportunities to move locations should an employee need to move.

    Cons

    Often difficult to meet expectations set; billable hours while also providing quality care. Pay may not always been great but that's the industry for you.

    Advice to Management

    Better supervisory performance monitoring of leadership.


  2. "RBT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trumpet Behavioral Health part-time

    Pros

    great for college students; will work around your schedule

    Cons

    individual client training is minimal


  3. Helpful (1)

    "California Offices"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Napa, CA
    Current Employee - Anonymous Employee in Napa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trumpet Behavioral Health full-time (More than a year)

    Pros

    Company is proactive in addressing concerns of employees at all levels
    Training opportunities are extensive and evidence based
    Positive work environment

    Cons

    Work hours can be long on certain days
    Scheduling department can get overloaded with requests during holiday and school breaks

    Advice to Management

    Make sure administration has the support they need
    Keep up the good work


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Rewarding Job, Poor Company, Positive Outlook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Behavior Therapist in San Bruno, CA
    Former Employee - Behavior Therapist in San Bruno, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Trumpet Behavioral Health full-time (More than a year)

    Pros

    - Directors open to feedback
    - Gift cards... given frequently to therapists
    - Good part time job (less travel)
    - Quarterly raise opportunities (After 3 quarters)
    - Truly making a difference... in with client’s and their family’s lives.
    - Lots of resources... Thorough website with access to journals. Dr. Linda Leblanc is works in SJ, who is a leader in ABA.
    - Benefits... once able to reach full-time
    - Paid drive time with reimbursement
    - First Aid/CPR certification
    - Promote growth in Masters in ABA, paid by company
    - Supervisors who were genuinely nice and cared about growth with frequent check-ins and positive feedback
    - Positive outlook with newly appointed Director and newer in house management.

    Cons

    Limited room for growth…
      -Promotion only happens when a higher up leaves or gets promoted. Most therapist just waiting for senior therapists to leave or get promoted. It is common for therapists to leave for Senior jobs with other ABA companies.

    Low Pay...
        -Trumpet is at the bottom when it comes to pay for ABA companies. Other companies have higher pay and more resources provided for therapists.

    Schedule changes without being notified...
       - It was common for therapist's schedules to change frequently from week to week. Employees would either show up to session without knowing it was cancelled, or not show up to newly added sessions leaving the office scrambling for subs.

    Parents not in the loop...
       -Conflicts arise on how ABA is ran by therapists, causing friction during sessions. Supervisors do not always communicate with parents about programs. Parents frequently vent to therapist their discontent with Trumpet.

    Inconsistent Performance Reviews...
        - There is a structured rubric but grading can be subjective based on who your supervisor is.

    Promoted culture is not all there...
       -Good core values but not all management/therapists follow. Promote a “fun” atmosphere which at times felt awkward and uncomfortable. Therapist from different Trumpet locations talk about how it is unprofessional at their site. Hangouts are conducted but low participation.

    Exceedingly high turnover...
        - Hard to form business relationships with therapists and supervisors. At times it did seem like they would hire just anyone.

    Lonely Profession...
        - most work is done offsite, with minimal interaction other than team meetings.

    Unprofessional management...
        - hit or miss when it comes to supervisors. Some seem to care more about client results than therapist growth with questionable ethics. Some can wear their emotions, making it hard to approach them. I’ve seen drama between therapists, with management knowing about it but not stepping in to mediate.

    Inappropriate behavior and ethics…
         - Gossip/complaints were heard by management/therapists around the office and on social media. Therapists can get away with inappropriate behavior since most are unsupervised (on phone, eating, not taking data.) Incident/Injury reporting was not clear. No form of accountability.

    Required RBT training was unpaid...
      -Therapists who before joined RBT was a requirement, were given a choice to do 40 hours of training in replacement of our schedule OR do it on our own time. Most chose to do training with a full time schedule with no direction given on how to log hours. In the end, some therapists were not paid.

    Tough to get full-time and ensure benefits...
       -Full-time is considered 30 hours a week for three weeks. It was common for therapists to be working there for a year and not qualify for full-time. My hours fluctuated between 28-32, finally reaching full-time after 9 months.

    Suspect work hours allocation...
        -At times it felt like male therapists received more hours. New hires can get more hours than seasoned therapists. If session was cancelled, it was unclear what amount therapist would get paid if they came in to do office work.

    Unrealistic Scheduling...
       - Therapists can have days that start in one part of the Bay Area at 9am, then finish at the other end of the bay at 7:30pm, with gaps in between. Schedules can be stressful - on top of a high stress job. Prepare to eat lunch while driving or scarfing down food right before session.

    Slow Processes:
        - Required RBT training was presented but was not given access until half a year later. Many clients waitlisted for therapy, yet therapist have a hard time getting more hours. Difficult to get observation hours if on masters track. If a client mastered programs fast, it took months to begin new programs.

    Sick/Call-out policy...
        -Only 5 sick day call outs for a year until corrective action is taken place. Even with a Dr.'s note, you can still receive corrective action and be penalized on your performance review. In a field with children susceptible to bad hygiene - 5 sick days out of the year can be tough for full-time therapists.

    Questionable Center (SF Peninsula)...
        - The bathrooms consistently lack basic resources TP/soap, bathrooms are not kid friendly and lack a changing table, staff is not required to use gloves to change diapers, staff changes diapers on the floor, small garbage cans are placed throughout the center that are easy to reach, regular use of an old bounce house by putting 3-6 high energy toddlers in at a time, half of the toys seem dirty.
        - There is a motion sensor sliding door, causing conflicts with parents since kiddos like to run out. Management would comment parents were at fault, saying they should be able to control their kiddos. A nightly janitor comes with supplies stored openly in the bathroom. There is no real point person for the center as a whole, with management expecting therapists to keep center clean.

    Advice to Management

    Came in wide-eyed and totally motivated to be the best at ABA and make differences in lives. Did not feel trained enough going into my first few months but had a positive attitude towards improving. Slowly noticed that culture was not as professional as advertised. Always gave the company the benefit of the doubt. Stayed with it due to the special relationships and the real impact I was making with my clients. Over time, I left due to feeling burnt out and dejected due to unprofessional management, ultimately looking for a new field. Management NEEDS to be all around professional, especially in a field working with kiddos on the Autism Spectrum. Gossip can be kept to themselves or communicated privately, not around employees and social media. Being a therapist is really difficult and taxing, something management seems to forget. As rewarding as the job can be, it is very sad that Trumpet is trumpeted by poor management. I do see potential in positive change and growth by newly appointed Director and inhouse newer management.


  6. "Behavioral therapist"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Behavioral Therapist in San Jose, CA
    Current Employee - Behavioral Therapist in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trumpet Behavioral Health part-time

    Pros

    Helpful , supportive to reaching goals. Promotions.

    Cons

    Scheduler was very inconsiderate to employees commute and childcare conflicts.

    Advice to Management

    Hire considerate employees


  7. "Good training"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Behavior Therapist in Pleasanton, CA
    Former Employee - Behavior Therapist in Pleasanton, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trumpet Behavioral Health part-time (Less than a year)

    Pros

    Excellent in-depth training, supportive supervisors. Great place to start your career in behavior therapy.

    Cons

    None that I can think of.


  8. "Behavior Therapist"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trumpet Behavioral Health part-time

    Pros

    They are a flexible company who care about their clients and employee's needs and concerns.

    Cons

    The scheduling could use some refinement


  9. Helpful (1)

    "Behavioral Technician"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trumpet Behavioral Health part-time

    Pros

    Working with kids with Autism made me happy especially when you begin to see progress.

    Cons

    This will never be a full time job. You get paid $15 only when you in a session but when you not its minimum wage. High turnover rate.


  10. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Behavior Therapist in Antioch, CA
    Current Employee - Behavior Therapist in Antioch, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trumpet Behavioral Health part-time (More than 3 years)

    Pros

    This is a great team to be apart of. Every member is treated with respect and as an integral part of what is trying to be accomplished. It is a fun and supportive work environment. Clinicians are very dedicated to therapist success.

    Cons

    The only complaint I can think to write is that scheduling can be ineffective at times. It takes constant reminders to get time off requests approved and visible on my schedule. I do not blame the schedulers, rather I blame the lack of schedulers and a heavy workload.

    Advice to Management

    Make sure there are enough schedulers to handle the workload.


  11. Helpful (1)

    "Not good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing in Lakewood, CO
    Former Employee - Billing in Lakewood, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company is dedicated to helping children with autism

    Cons

    The corporate staff is highly unprofessional. Entirely too many meetings. Unorganized, the system is not a billing system and the managers clearly have favorites. They do not pay well enough and most of their office employees are inexperienced

    Advice to Management

    Get a billing system. Be more professional and keep the employees happy and let them be heard. Just because it was. Doesnt mean it is.



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