Trupanion Reviews | Glassdoor

Trupanion Reviews

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Found 135 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
61%
Recommend to a Friend
67%
Approve of CEO
Darryl Rawlings
91 Ratings
Pros
  • "Free parking, childcare, the ability to bring your pets to work(in 14 reviews)

  • "Hard work is generally rewarded and opportunities for advancement are abundant, especially with how fast the company is growing(in 8 reviews)

Cons
  • "I'm just hoping they (as in, upper management AND middle management) get their stuff together because the employees working under them deserve better(in 9 reviews)

  • "Low pay compared to rest of industry(in 7 reviews)

More Pros and Cons
  1. Featured Review

    A company that does everything right!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trupanion full-time for more than a year

    Pros

    -Awesome coworkers -Amazing and transparent management -Amazing benefits ie. bringing your dog to work (who doesn't love that?) health insurance, paid leave, paid bus passes, being able to work from home regularly after your first six months. There's a lot more but those are the perks I enjoy most. Oh and 4 weeks PTO front loaded is pretty awesome too. -A data driven company steered in the right direction with well...

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    Cons

    None really that I can think of! I love my job and I love everything Trupanion stands for!

    Trupanion Response

    February 9, 2019Internal Communications

    We're so happy you're so happy!

  2. Love the experience I have gained at Trupanion

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Recruiter in Seattle, WA
    Recommends
    Approves of CEO

    I have been working at Trupanion full-time for more than 4 years

    Pros

    Pet friendly, room for growth, casual office environment, great product

    Cons

    Limited budgets, some growing pains

    Trupanion Response

    February 14, 2019Internal Communications

    Thank you for posting a review!!!

  3. Amazing Company!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Training and Quality Assurance Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trupanion full-time for more than 9 years

    Pros

    Pets in the office Sabbatical at 5 years Positive work environment Onsite daycare Good benefits Work from home

    Cons

    Georgetown/Seattle office Lack of parking Limited remote training

    Advice to Management

    With our ever growing teams/departments we need to start investing more in fully remote training in order to reach employees who are not close to Seattle or North Vancouver as traveling for training is not an option for some highly qualified applicants.

    Trupanion Response

    February 14, 2019Internal Communications

    Thanks for taking time to share your team member experience. More remote training options is on the radar, especially considering our growth (as you point out).

  4. I can't imagine working anywhere else

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trupanion full-time for more than 6 years

    Pros

    Trupanion is incredibly people focused and wants their team members to succeed both personally and professionally. Professionally I have been blessed by as well as seen for others how Trupanion works to help people move forward in their careers. Personally, I've been given opportunities and been encouraged to work on skills that better me as a person that also support my work. In addition to support for a successful...

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    Cons

    Trupanion is a fast-moving, growing company. This is a pro. The con to this is that Trupanion is a fast-moving, growing company and this sometimes feels to me like putting the cart before the horse, jumping before you know how deep the water is, or turning before looking. This mostly applies to internal functions and occasionally applies to decisons made that affect pets, members, and hospitals. Trupanion has gotten better...

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    Advice to Management

    Keep caring about your people. Keep helping your people succeed and move up. Keep taking advantage of opportunities to learn and practice bettering yourselves both personally and professionally. Keep supporting each other. Keep asking questions of your team members, your peers, and your own managers. Keep working on creating more cohesive teams across the company. Keep up the incredible work you all do. You work incredibly...

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    Trupanion Response

    February 13, 2019Internal Communications

    Thank you for taking the time to post this info! We're glad you are part of #TruTeam!!

  5. Amazing Company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trupanion full-time for more than 2 years

    Pros

    Great atmosphere, incredible people, great culture!

    Cons

    There’s nothing to complain about

    Trupanion Response

    February 12, 2019Internal Communications

    Thank you for reviewing!!! We are so happy that you are so happy working at Trupanion!!

  6. Absolutely love it.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trupanion for more than a year

    Pros

    I’ve never felt so valued as an employee. Managers are constantly checking in and making sure you feel heard. All sorts of bonus’ and reward systems built in to benefit you. Everyone’s insanely nice and the dogs in the office are a constant comfort. Hard to have a bad day when you’re surrounded by puppers! :) The job itself is fairly enjoyable as well. There’s a lot of room for critical thinking and empathy. The call...

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    Cons

    The training period is very long. I understand it because there’s a lot of information to take in but I wish I’d been warned a bit more about the 2+ months of training. Like others, I also feel the salary is bit low. We do really difficult work and it would be nice to be compensated a bit more w/o having to rely on fluctuating bonus’. Or at least a bit more transparency about what to expect in terms of salary.

    Trupanion Response

    January 11, 2019

    Thank you for sharing this feedback!

  7. Helpful (1)

    Best Place for Animal Lovers

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trupanion full-time for more than 2 years

    Pros

    Great office environment and happy coworkers, open door policy to every manager (even CEO), huge potential to move up and around the company, great benefits and pets in the office. Ability to work anytime 24/7 and choose your own schedule. Large bonus potential and above average pay.

    Cons

    No remote training and they are based in Seattle/Vancouver.

    Advice to Management

    I know it's in the works, but a remote training program for basic positions in the company would be fantastic (ie. Claims/Care)

    Trupanion Response

    January 11, 2019

    Thanks for your post! We're actually actively working on remote training options.

  8. Happy here

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trupanion full-time

    Pros

    Great benefits, you can bring your cat/dog to work, free daycare

    Cons

    Lack of communication between departments, salaries are low for the Seattle area

    Trupanion Response

    January 11, 2019

    Thanks for posting this review. We are glad you are happy here and want you to stay happy! Improving communication between teams is a priority for us, which is one of the reasons we hired a full-time internal communications person in November. If you have ideas you'd like to share ...

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  9. Helpful (1)

    The worst human beings I've ever met

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Trupanion full-time

    Pros

    Free insurance for one of your pets.

    Cons

    Senior Management features: -Racism -Sexism -Emotional Abuse -Elitism -Unrealistic expectations -Unrecognized sacrifices -Inappropriate hiring/firing policies -Just plain bad people in every way The CEO is clueless and surrounds himself with yes-men. I have never seen a more brazen blend of egomania and incompetence in all my life.

    Advice to Management

    Fire yourselves.

    Trupanion Response

    January 11, 2019

    We are so sorry to hear that this was your experience. It is the opposite of what we aim for. We would like to have a 1:1 conversation with you to learn more. If you are comfortable doing this, please reach out through TruFeedback@trupanion.com.

  10. BEST COMPANY TO WORK FOR !!!!!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trupanion full-time for more than a year

    Pros

    The best company I have ever worked for

    Cons

    none really. It is a good a company to work for

    Advice to Management

    No Answer

    Trupanion Response

    November 27, 2018

    Thank you! That is our goal!!!

Found 135 reviews