Truphone Customer Service Agent Reviews | Glassdoor

Truphone Customer Service Agent Reviews

Updated Feb 10, 2019

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Found 3 reviews

4.5
StarStarStarStarStar
100%
Recommend to a Friend
100%
Approve of CEO
Truphone CEO Ralph Steffens
Ralph Steffens
1 Ratings
  1. "Marvellous company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Oeiras
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Truphone full-time for less than a year

    Pros

    Colleagues are amazing, even the management is awesome, everybody is taking care of each other.

    Cons

    Unfortunately it is (too) technical,.. at least for me, that is why stoped.

    Advice to Management

    Keep doing what ya doing

    Truphone2019-02-10

    Truphone Response

    May 15, 2019Global Resourcing Manager

    That’s so good to here! We’re very glad you felt you had a fulfilling professional experience at Truphone. All the best in your future endeavours.

  2. Helpful (1)

    "a very interesting experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in London, England
    Neutral Outlook
    Approves of CEO

    I worked at Truphone for more than a year

    Pros

    Canary Wharf office- great view; free coffee? Team Leaders are ok

    Cons

    you never know when redundancy will hit again ;) - during 2.5 years of my service - that happened twice, management inside CS - if you love dictatorship with a smile (or sometimes even without) then the place is for you, lack of career opportunities,

    Advice to Management

    in CS: be a leader not just a boss

    Truphone2016-11-04
  3. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in London, England
    Recommends
    Positive Outlook

    I have been working at Truphone full-time for less than a year

    Pros

    A simple pro is the office, located on thr 21st floor of the Citi Tower building at Canary Wharf in London. It's very high spec, quiet work environment (not noisy at all) , and obviously has an amazing view of London. Working in CS, I like the fact the teams are quite small, +- 6 people per language team. I also like it's multi-language. The learning pace is very calm, no rush and you can really do things at your own...

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    Cons

    I feel in terms of tooling to do the job right they could develop a little more, but they are actually continuously working on creating better tooling for CS agents to do their job, and in the short period of time I have been working here I have already seen vast improvements compared to the beginning, so it's not really that much of a con, I'm just being fussy.

    Advice to Management

    Currently I do not have specific advice to the management.

    Truphone2016-01-04
Found 3 reviews