Truphone Manager Reviews | Glassdoor

Truphone Manager Reviews

Updated Jul 18, 2019

To filter reviews, or .

Found 24 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
80%
Recommend to a Friend
76%
Approve of CEO
Truphone CEO Ralph Steffens
Ralph Steffens
9 Ratings
  1. Helpful (1)

    "Great concept, hope it works out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Truphone

    Pros

    The idea of multiple international phone numbers

    Cons

    Close minded leadership to US standards. Corporate America does not run on T-Mobile

    Advice to Management

    Build new relationships with other providers Be honest about the service provided in the US

    Truphone2016-07-14
  2. Helpful (2)

    "Well intended product with questionable US execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Truphone

    Pros

    Innovative product and offering - supportive executive team in the UK - responsive to employee input and feedback. The founder is a brilliant man and makes you want to root for the companies success.

    Cons

    Poor approach to the US market. Some product shortcomings which seem to stem from T-Mobile dependency in the US.

    Advice to Management

    Take a more methodical approach and be realistic in timelines for achievement. The US is a large geography and Truphone is playing into a very small segment of users. Virtual coverage can be much more efficient than physical offices. Take a deep breath and go win business instead of trying to manufacture a business out of physical presence and aggressive employee population growth.

    Truphone2015-02-26
  3. Helpful (2)

    "Leadership thinks this product is a must have for companies to conduct business when in truth it is a novel idea at best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Truphone full-time for less than a year

    Pros

    Very few PROS to share. No real pros from my position as a Account Manager 401k Benefits Travel Opportunities

    Cons

    1) Pay there was no consistent pay scale 2) Used second rate cellular network in the US 3) Management EXTREMELY OVER CONFIDENT with only 1 product offering. 4) Leadership has restructured 3 years in a row that led to layoffs.

    Advice to Management

    Sell intellectual property.

    Truphone2015-02-03
  4. Helpful (3)

    "Excellent, hard working team hampered by incompetent leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Manager in Durham, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Truphone full-time for less than a year

    Pros

    Benefits were good, pay was good, work environment was good. The team as a whole were excellent folks - people you'd love to work with.

    Cons

    Leadership had no clue. often resorted to insults and expletives as standard operating procedure (aka Motivation). Mass hiring in mid 2014 was not thought out, and as a result, layoffs and closing of US offices by end of year 2014. No "lead from the front" leaders here. Just yes-men anxious to cash out when this company sells.

    Advice to Management

    Listen to your team, don't hire dozens of people without a real plan. Mass hirings and then layoffs within 6 months is inexcusable.

    Truphone2015-02-06
  5. Helpful (1)

    "Messy management with no sense of good work habits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Lisbon
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Truphone full-time for more than 3 years

    Pros

    * Good social environment. * Work-life balance better than most of companies, but still...

    Cons

    * Worst management ever saw. * No direction in the technology market. * Lack of motivation to their staff. * Refuse to ear any constructive negative feedback.

    Advice to Management

    Listen to those who work and start learning something about managing people.

    Truphone2019-07-18
  6. "Business Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Manager in Bilthoven
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Truphone full-time for less than a year

    Pros

    Unique product, progressive company, nice colleagues who want to help you.

    Cons

    Nothing yet, I started at beginning of May.

    Truphone2019-05-15
  7. "It's an ok company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Truphone full-time for more than a year

    Pros

    The team I was part of was great. Serious when needed, relaxed and fun when needed. The right balance between delivery and fun.

    Cons

    Lots of bureaucracy in the company. The release process was very slow and stakeholders were trying to find reasons for a release not to happen rather than to happen. Very frustrating in times.

    Truphone2019-04-28
  8. "It’s over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in Utrecht
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Truphone full-time for more than 3 years

    Pros

    Some really nice people, great views, option to work from home occasionally but that is dying out under CEO.

    Cons

    A restructure is coming for sure as the business fails to grow adequately. Only a few great and genuine Exec members. A CEO whom needs replacement, and HR doesn't really care about people.

    Advice to Management

    Sell out quick

    Truphone2019-04-05
  9. "Company with huge potential, challenges and visions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Frankfurt am Main
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Truphone full-time for less than a year

    Pros

    It is a very challenging company which expects that you are bringing in your experience related to the business - no company for beginners. It is global company with international business connecting colleagues from different nations. Real fun, good working atmosphere - very exciting! Product portfolio is really visionary coming up with intersting ideas and products. Salery is good including nice bonus. There are options...

    Show More

    Cons

    Quite short onboarding phase of about 1-2 week to get involved into relevant tasks. Compared to other companies more Self learning, asking and trying out in regards to tools and processes, what is resulting in an extended onboarding phase, if you are not fit/fast enough to adapt your experiences from your previous employers or to learn from available documents. Unfortuanately some tasks are involving a lot of approval...

    Show More

    Advice to Management

    Approving budget for repeating trainings on regular basis (also i.e. with complete teams to exchange & discuss experiences/working methods), pushing PR and commercial events to make the brands more popular

    Truphone2019-02-27
  10. Helpful (1)

    "A company with a huge potencial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Infrastructure Manager in Linda-a-Velha
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Truphone full-time for less than a year

    Pros

    Great work environment, great team, very intersting projects and a great deal of challenges.

    Cons

    Lack of standardization and defined processes.

    Advice to Management

    Keep up the good work and improve the weak spots.

    Truphone2019-02-11
Found 24 reviews