Truphone Reviews | Glassdoor

Truphone Reviews

Updated February 5, 2017
78 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Truphone Chief Executive Officer Ralph Steffens
Ralph Steffens
11 Ratings

78 Employee Reviews

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Pros
  • Good benefits, good pay, great people (in 8 reviews)

  • It's very high spec, quiet work environment (not noisy at all) , and obviously has an amazing view of London (in 7 reviews)

Cons
  • Senior management woefully inadequate (in 5 reviews)

  • The worst most inexperienced, egotistical and self deluded CEO you could imagine, a comedy show could be made of him and his management team (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great concept, hope it works out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in New York, NY
    Former Employee - Sales Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The idea of multiple international phone numbers

    Cons

    Close minded leadership to US standards.
    Corporate America does not run on T-Mobile

    Advice to Management

    Build new relationships with other providers
    Be honest about the service provided in the US


  2. "A shame, really"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Truphone full-time (More than a year)

    Pros

    Family type atmosphere
    Excited CEO (at the time)
    A feeling we were doing something different, industry changing

    Cons

    Lots of VC money
    Poor management of where VC spent
    Annual mass layoffs - don't let them fool you into thinking it wont happen again, its happened 3 times in 3 years.

    Advice to Management

    Should make a focused effort to be acquired, once and for all.


  3. "Good product and people, poor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Truphone full-time

    Pros

    The technology and concept is great and they are very flexible and care about their employees.

    Cons

    There have been poor business decisions made that have lead to its current state.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Too many changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Truphone full-time

    Pros

    Good benefits, good pay, great people

    Cons

    Too many changes at the top level, they can't make up their mind or stick to a gameplan so results suffer and then layoffs happen.


  6. Helpful (3)

    "Great Product, Management is non existent..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Truphone full-time

    Pros

    Fantastic product, great brand once it gets established, huge opportunities and potential to be a global solution. Relaxed culture and atmosphere.

    Cons

    Operations are clueless, minimal training offered, average salary, sales are non existent. It has been a downward slope over the last 2-3 years.

    Advice to Management

    Make a decision on the the vision of the company - For too long the company has 'floated' along with no real success


  7. Helpful (2)

    "Great product needing better market execution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Truphone (Less than a year)

    Pros

    Product concepts are very marketable with significant benefits to anyone that regularly communicates with others in certain "local" countries and/or extensive global travelers.

    Cons

    Sales, marketing, and fulfillment practices

    Advice to Management

    see above


  8. "Awesome Place To Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Truphone full-time (Less than a year)

    Pros

    Cutting-edge technology and start up culture is great

    Cons

    Sales climate is tough because target customer has a deep relationship with larger providers


  9. "What a mess."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - US Employee in Raleigh, NC
    Former Employee - US Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Global company, great benefits, dedicated employees.

    Cons

    Management is clueless, product offerings useless in US.

    Advice to Management

    Sell patents to Google.


  10. Helpful (1)

    "Great Product, Internally needs help."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Great product
    Roaming cost will drop

    Cons

    Internally, the company was focused on the wrong things instead of trying to improve there current service.


  11. Helpful (1)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Newtown, PA
    Current Employee - Director in Newtown, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Truphone (More than a year)

    Pros

    Advanced and timely technology solution for the global mobile/cellular industry. Offers tremendous feature/benefit opportunity

    Cons

    Corporate edict was a powerful message that all companies should adopt.
    However very seldom followed by executive committee and middle management

    Advice to Management

    Listen to your field representatives, sales and business partners.



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