Truphone Reviews | Glassdoor

Truphone Reviews

Updated Jun 10, 2019

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Found 139 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
77%
Approve of CEO
Truphone CEO Ralph Steffens
Ralph Steffens
45 Ratings
Pros
  • "A very nice office with great views(in 10 reviews)

  • "It has a wonderful work environment and was a place I looked forward to coming into every day(in 9 reviews)

Cons
More Pros and Cons
  1. "Cutting edge company with top notch employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Truphone full-time for less than a year

    Pros

    Truly global company with people from all over the world working there. The company has a real commitment to innovation and moving the mobile industry forward. There are very dedicated and extremely bright people working at all levels of the company. Access to the executive team is available to everyone and they do a good job of keeping the global workforce plugged in.

    Cons

    The company has a very wide range of products which can lead to silo-ing of the business. Large elements of the company have no idea what other elements do or how their products fit in.

    Advice to Management

    Better organization of product and sales. There's a lot of overlap between the various sales and product teams without clear responsibilities for either side.

    Truphone2019-06-04
  2. Helpful (1)

    "Very strange office environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Truphone full-time for less than a year

    Pros

    Technology and solution is awesome - probably great to work for them in the UK.

    Cons

    Local management was a joke, very egotistical and cliquish. Hard to be a new employee there, actually enjoyed seeing the "tenured" managers get laid off.

    Advice to Management

    Don't bite the hands that feed the company, support them. And don't lie to sales about the potential commission to be made.

    Truphone2019-05-03
  3. Helpful (5)

    "My most terrible career decision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Truphone full-time for less than a year

    Pros

    None. Stay Away from this pit of career suicide.

    Cons

    A product that no one wants, burns the people they hire , out priced and out marketed by domestic carriers. Most of all management treats the employees like they are bugs.

    Advice to Management

    Stop doing business in the United States

    Truphone2018-03-05

    Truphone Response

    December 18, 2018Global Resourcing Manager

    We’re sorry to hear about this. Our management has taken steps in recent years to strengthen relationships with our employees in order to make everyone at Truphone feel like their work is valued and that they are respected. We’d be keen to speak with you about your particular experience ...

    Show More
  4. Helpful (2)

    "Don't bother, you'll eventually be "downsized"."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Truphone full-time

    Pros

    Compelling technologies and service offerings.

    Cons

    N Y Client Services has too much control and does not collaborate effectively.

    Advice to Management

    Pay commission.

    Truphone2017-08-21
  5. "A shame, really"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Truphone full-time for more than a year

    Pros

    Family type atmosphere Excited CEO (at the time) A feeling we were doing something different, industry changing

    Cons

    Lots of VC money Poor management of where VC spent Annual mass layoffs - don't let them fool you into thinking it wont happen again, its happened 3 times in 3 years.

    Advice to Management

    Should make a focused effort to be acquired, once and for all.

    Truphone2016-12-30
  6. Helpful (1)

    "Great concept, hope it works out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Truphone

    Pros

    The idea of multiple international phone numbers

    Cons

    Close minded leadership to US standards. Corporate America does not run on T-Mobile

    Advice to Management

    Build new relationships with other providers Be honest about the service provided in the US

    Truphone2016-07-14
  7. "Good product and people, poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Truphone full-time

    Pros

    The technology and concept is great and they are very flexible and care about their employees.

    Cons

    There have been poor business decisions made that have lead to its current state.

    Truphone2016-06-24
  8. "Too many changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Truphone full-time

    Pros

    Good benefits, good pay, great people

    Cons

    Too many changes at the top level, they can't make up their mind or stick to a gameplan so results suffer and then layoffs happen.

    Truphone2016-05-09
  9. Helpful (3)

    "Great Product, Management is non existent..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Truphone full-time

    Pros

    Fantastic product, great brand once it gets established, huge opportunities and potential to be a global solution. Relaxed culture and atmosphere.

    Cons

    Operations are clueless, minimal training offered, average salary, sales are non existent. It has been a downward slope over the last 2-3 years.

    Advice to Management

    Make a decision on the the vision of the company - For too long the company has 'floated' along with no real success

    Truphone2016-05-10
  10. Helpful (2)

    "Great product needing better market execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Truphone for less than a year

    Pros

    Product concepts are very marketable with significant benefits to anyone that regularly communicates with others in certain "local" countries and/or extensive global travelers.

    Cons

    Sales, marketing, and fulfillment practices

    Advice to Management

    see above

    Truphone2016-04-04
Found 139 reviews