Truphone Reviews | Glassdoor

Truphone Reviews

Updated October 23, 2017
101 reviews

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2.5
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Truphone Chief Executive Officer Ralph Steffens
Ralph Steffens
24 Ratings

101 Employee Reviews

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Pros
  • Good benefits, good pay, great people (in 11 reviews)

  • Pay well, good group of people, nice office, games room (in 10 reviews)

Cons
  • Senior management woefully inadequate (in 6 reviews)

  • Most of the higher ups are marketing dreamers with no clue about the actual market (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great concept, hope it works out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in New York, NY
    Former Employee - Sales Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The idea of multiple international phone numbers

    Cons

    Close minded leadership to US standards.
    Corporate America does not run on T-Mobile

    Advice to Management

    Build new relationships with other providers
    Be honest about the service provided in the US


  2. Helpful (2)

    "Don't bother, you'll eventually be "downsized"."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Truphone full-time

    Pros

    Compelling technologies and service offerings.

    Cons

    N Y Client Services has too much control and does not collaborate effectively.

    Advice to Management

    Pay commission.

  3. "A shame, really"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Truphone full-time (More than a year)

    Pros

    Family type atmosphere
    Excited CEO (at the time)
    A feeling we were doing something different, industry changing

    Cons

    Lots of VC money
    Poor management of where VC spent
    Annual mass layoffs - don't let them fool you into thinking it wont happen again, its happened 3 times in 3 years.

    Advice to Management

    Should make a focused effort to be acquired, once and for all.


  4. "Good product and people, poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Truphone full-time

    Pros

    The technology and concept is great and they are very flexible and care about their employees.

    Cons

    There have been poor business decisions made that have lead to its current state.


  5. "Too many changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Truphone full-time

    Pros

    Good benefits, good pay, great people

    Cons

    Too many changes at the top level, they can't make up their mind or stick to a gameplan so results suffer and then layoffs happen.


  6. Helpful (3)

    "Great Product, Management is non existent..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Truphone full-time

    Pros

    Fantastic product, great brand once it gets established, huge opportunities and potential to be a global solution. Relaxed culture and atmosphere.

    Cons

    Operations are clueless, minimal training offered, average salary, sales are non existent. It has been a downward slope over the last 2-3 years.

    Advice to Management

    Make a decision on the the vision of the company - For too long the company has 'floated' along with no real success


  7. Helpful (2)

    "Great product needing better market execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Truphone (Less than a year)

    Pros

    Product concepts are very marketable with significant benefits to anyone that regularly communicates with others in certain "local" countries and/or extensive global travelers.

    Cons

    Sales, marketing, and fulfillment practices

    Advice to Management

    see above

  8. "Awesome Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Truphone full-time (Less than a year)

    Pros

    Cutting-edge technology and start up culture is great

    Cons

    Sales climate is tough because target customer has a deep relationship with larger providers


  9. "What a mess."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - US Employee in Raleigh, NC
    Former Employee - US Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Global company, great benefits, dedicated employees.

    Cons

    Management is clueless, product offerings useless in US.

    Advice to Management

    Sell patents to Google.


  10. Helpful (1)

    "Great Product, Internally needs help."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Great product
    Roaming cost will drop

    Cons

    Internally, the company was focused on the wrong things instead of trying to improve there current service.


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