Truphone Reviews | Glassdoor

Truphone Reviews

Updated Jul 7, 2019

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Found 140 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
77%
Approve of CEO
Truphone CEO Ralph Steffens
Ralph Steffens
47 Ratings
  1. "Awesome Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I worked at Truphone full-time for less than a year

    Pros

    Cutting-edge technology and start up culture is great

    Cons

    Sales climate is tough because target customer has a deep relationship with larger providers

    Truphone2015-10-20
  2. "What a mess."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - US Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Truphone

    Pros

    Global company, great benefits, dedicated employees.

    Cons

    Management is clueless, product offerings useless in US.

    Advice to Management

    Sell patents to Google.

    Truphone2015-09-10
  3. Helpful (1)

    "Great Product, Internally needs help."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Approves of CEO

    I worked at Truphone

    Pros

    Great product Roaming cost will drop

    Cons

    Internally, the company was focused on the wrong things instead of trying to improve there current service.

    Truphone2015-06-24
  4. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Newtown, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Truphone for more than a year

    Pros

    Advanced and timely technology solution for the global mobile/cellular industry. Offers tremendous feature/benefit opportunity

    Cons

    Corporate edict was a powerful message that all companies should adopt. However very seldom followed by executive committee and middle management

    Advice to Management

    Listen to your field representatives, sales and business partners.

    Truphone2015-06-25
  5. Helpful (1)

    "Sales Couldn"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Truphone

      Pros

      Sales delivered innovative opportunities to management.

      Cons

      Analysts had no clue what was and wasn't profitable pricing...killed every deal brought to management

      Advice to Management

      Listen to advice

      Truphone2015-05-29
    • Helpful (1)

      "Company has no leadership and does not understand the marketplace"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook

      I worked at Truphone full-time

      Pros

      Working on leading edge technology

      Cons

      Never utilize leading edge technology

      Advice to Management

      Get a better understanding of the markets you are entering, so you want have to make massive layoffs in the future.

      Truphone2015-05-15
    • Helpful (2)

      "Well intended product with questionable US execution"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Account Manager 
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Truphone

      Pros

      Innovative product and offering - supportive executive team in the UK - responsive to employee input and feedback. The founder is a brilliant man and makes you want to root for the companies success.

      Cons

      Poor approach to the US market. Some product shortcomings which seem to stem from T-Mobile dependency in the US.

      Advice to Management

      Take a more methodical approach and be realistic in timelines for achievement. The US is a large geography and Truphone is playing into a very small segment of users. Virtual coverage can be much more efficient than physical offices. Take a deep breath and go win business instead of trying to manufacture a business out of physical presence and aggressive employee population growth.

      Truphone2015-02-26
    • Helpful (2)

      "Great company with unique product offering"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Truphone

      Pros

      Awesome company. Refreshing environment. Everyone is respectful to each other. Cool CEO is very engaged wnd cares about his employees. Loved working at this company.

      Cons

      Long budget approval process restricts workflow. Cumbersome PO approval process. Too many financial spend obstacles in place even after budget approval was received. Company doesnt offer tuition reimbursement or career advancement training at this time. Personnel issues not addressed by HR.

      Advice to Management

      Reduce the budgetary approval process and financial spend restrictions. Keep employees informed of board/investor input and concerns more prosctively. Address HR issues and grievances. Offer career advancement training reimbursement.

      Truphone2015-01-26
    • "inside sale executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Negative Outlook

      I have been working at Truphone full-time

      Pros

      Great company to work with

      Cons

      The US is a tougher market than Europe

      Truphone2015-01-23
    • Helpful (2)

      "Leadership thinks this product is a must have for companies to conduct business when in truth it is a novel idea at best."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Account Manager 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Truphone full-time for less than a year

      Pros

      Very few PROS to share. No real pros from my position as a Account Manager 401k Benefits Travel Opportunities

      Cons

      1) Pay there was no consistent pay scale 2) Used second rate cellular network in the US 3) Management EXTREMELY OVER CONFIDENT with only 1 product offering. 4) Leadership has restructured 3 years in a row that led to layoffs.

      Advice to Management

      Sell intellectual property.

      Truphone2015-02-03
    Found 140 reviews