Truphone Service Manager Reviews | Glassdoor

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Truphone Service Manager Reviews

Updated Feb 27, 2019

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Found 4 reviews

5.0
StarStarStarStarStar
97%
Recommend to a Friend
100%
Approve of CEO
Truphone CEO Ralph Steffens
Ralph Steffens
1 Ratings
  1. "Company with huge potential, challenges and visions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Frankfurt am Main
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Truphone full-time for less than a year

    Pros

    It is a very challenging company which expects that you are bringing in your experience related to the business - no company for beginners. It is global company with international business connecting colleagues from different nations. Real fun, good working atmosphere - very exciting! Product portfolio is really visionary coming up with intersting ideas and products. Salery is good including nice bonus. There are options...

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    Cons

    Quite short onboarding phase of about 1-2 week to get involved into relevant tasks. Compared to other companies more Self learning, asking and trying out in regards to tools and processes, what is resulting in an extended onboarding phase, if you are not fit/fast enough to adapt your experiences from your previous employers or to learn from available documents. Unfortuanately some tasks are involving a lot of approval...

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    Advice to Management

    Approving budget for repeating trainings on regular basis (also i.e. with complete teams to exchange & discuss experiences/working methods), pushing PR and commercial events to make the brands more popular

    Truphone2019-02-27
  2. Helpful (2)

    "Could do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Manager in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at Truphone full-time for more than a year

    Pros

    Some really great people. I have made some great friends. Really nice office. Struggling to fill 20 word minimum word count.

    Cons

    Lack of transparency. Top level management seem incompetent lack of communication between teams General lack of belief in the company

    Advice to Management

    Some mid level managers doing great work. need to do more to motivate employees and convince them Truphone is worth fighting for.

    Truphone2015-08-03
  3. Helpful (3)

    "Was a great company to work for but failure by senior leaders led to mass redundancies and change in culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Delivery Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Truphone

    Pros

    Unique product on the market and the ability to add more USPS if the management was right at the top.

    Cons

    Senior management messed up and lost great employees. Company culture has vanished and lack of belief in the company now.

    Advice to Management

    Change at the top needed

    Truphone2015-07-15
  4. "Working at Trephine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Truphone

    Pros

    This is the best place to work. There is so much to learn. The people are friendly and the environment is awesome. My time with this company has been one of the best.

    Cons

    As a start up company , there are some challenges with processes and structures but that is why the right people have been employed to make it better

    Truphone2014-12-21
Found 4 reviews