TrustCo Bank Corp NY Reviews | Glassdoor

TrustCo Bank Corp NY Reviews

Updated April 14, 2017
68 reviews

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Full-time Part-time

2.4
Star Star Star Star Star
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TrustCo Bank Corp NY President, CEO, and Director, TrustCo Bank Corp and Trustco Bank Robert J. McCormick
Robert J. McCormick
36 Ratings

68 Employee Reviews

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Pros
Cons
  • Low pay, demanding expectations from management (in 9 reviews)

  • They have a very high turnover from tellers, to assistant managers, to even staff in branch administration, and the IT department (in 6 reviews)

More Pros and Cons

  1. "Why Trustco"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in New York, NY
    Former Employee - Teller in New York, NY
    Recommends
    Positive Outlook

    I worked at TrustCo Bank Corp NY (Less than a year)

    Pros

    nice staff, good hours, fellow good work environment, a good way to advance

    Cons

    paid way less than other banks, high turnovers

    Advice to Management

    Treat employees better.


  2. "Pay is horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Davenport, FL
    Former Employee - Bank Teller in Davenport, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TrustCo Bank Corp NY full-time (More than 3 years)

    Pros

    Experience, schedule, relaxed environment if you lucky enough you can get hired in a branch were your manager is the awesome and doesn't micro managed.

    Cons

    Horrible pay, no room for improvement, no raises if you do it's about .10-.15 cents a year. Company does not communicate well with updates procedures or changes in policy. If you need help it's hard to find someone to help you because they dnt pick up phones and half the time people are new due to the high turn over rate in part time tellers and assistant managers so be prepare to teach yourself.


  3. "Good Company For Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Teller in Longwood, FL
    Current Employee - Head Teller in Longwood, FL
    Doesn't Recommend
    No opinion of CEO

    I have been working at TrustCo Bank Corp NY full-time (More than a year)

    Pros

    Great way to build your customer service skills, meet new people, see a wide variety of diverse people, while building trust and close relationships with customers. They promote from within so there's possibilities to go up from part-time teller all the way up to branch manager and higher if you choose.

    Cons

    Unfortunately high turn-over rate resulting in little coverage for managers to network and do marketing outside the branches and also very poor hands-on training. This company heavily relies on in-branch training which can be a good or bad thing depending on the manager that trains you. Patience is rare. Branch managers don't get paid nearly enough as they should for how much knowledge is required for them to know.

    Advice to Management

    TRAINING! Extend the training period from a week to three weeks to ensure those that are hired live up to the tasks they signed up for. The reason there's such a high turn-over is because you're only teaching them 25% of what they actually need to be learning.


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  5. "Great starter Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Fort Edward, NY
    Current Employee - Bank Teller in Fort Edward, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrustCo Bank Corp NY part-time (More than a year)

    Pros

    Great job to start out. There is always openings to move up. Great job for a college student!!!

    Cons

    The pay is horrible !!!

    Advice to Management

    Pay employees what we are worth and update systems !!!


  6. Helpful (1)

    "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Orlando, FL
    Former Employee - Teller in Orlando, FL

    I worked at TrustCo Bank Corp NY full-time (More than a year)

    Pros

    Great Place to Work if you have no former teller experience.
    They have a good training program and are willing to give people a chance
    if they don't have banking experience

    Cons

    Older equipment. They are not on the cutting edge of
    computer technology

    Advice to Management

    Update equipment


  7. "Marketing Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Intern in Schenectady, NY
    Former Employee - Marketing Intern in Schenectady, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TrustCo Bank Corp NY (Less than a year)

    Pros

    Friendly work environment, good leadership, good benefits, a great learning experience. I learned a great amount of valuable information during my internship

    Cons

    low pay rate for internship

    Advice to Management

    Compensate employees for expenses


  8. "head teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Teller in Lake Charles, LA
    Current Employee - Head Teller in Lake Charles, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TrustCo Bank Corp NY full-time (Less than a year)

    Pros

    Good company to start in banking. Getting promoted really soon

    Cons

    Everything else. Salary, vacation, health insurance, management.


  9. Helpful (2)

    "Assistant Branch Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Control/Assistant Branch Manager in Colonie, NY
    Current Employee - Quality Control/Assistant Branch Manager in Colonie, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at TrustCo Bank Corp NY full-time (Less than a year)

    Pros

    Hours, holiday pay, good starter job.

    Cons

    Trustco is, well, cheap. They underpay for travel expenses and are notorious for low-balling salaries. On the teller side there is outdated equipment, and in administration it is clear that a few of the departments lack competency.

    Advice to Management

    Open up the check book if you want quality employees, equipment, and customer service. The turnover here is horrible, and when you don't pay much more than a retail gig it is easy to see why.


  10. "Decent Company To Work For & Gain Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lake Mary, FL
    Former Employee - Anonymous Employee in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TrustCo Bank Corp NY (More than 3 years)

    Pros

    Smaller bank, More personal touch. Not as many layers between employees and upper management. Advancement can come fairly quickly if you work hard and apply yourself.

    Cons

    Technology utilized is out of date. Compensation is low and raises are minuscule. Working in Florida with headquarters in New York sometimes caused a slowdown in productivity.

    Advice to Management

    Make the Florida market its own region. Separate some of the executive decision making to people on the ground in Florida who have a better pulse on what the particular market needs. Invest in new technology.


  11. Helpful (1)

    "Waste of time and energy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in New York, NY
    Former Employee - Assistant Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TrustCo Bank Corp NY full-time (Less than a year)

    Pros

    The customers and employees were friendly. Paid federal holidays. Banking hours. I'm only typing because it won't let me type less than 20 words.

    Cons

    Low pay, low travel pay. As an ABM you travel constantly from one branch to another. Most weeks you are in 3 or 4 different branches and never scheduled in the same place for more then a day. They are an "at will" employer who will let you go for no reason with no warning. I could go on for hours but I'm done wasting my time.

    Advice to Management

    Work on better communication. How can somehow know if they are doing something wrong if you don't tell them. Get better equipment this is not 1960 anymore.


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