TrustCo Bank Corp NY Reviews | Glassdoor

TrustCo Bank Corp NY Reviews

Updated November 29, 2017
83 reviews

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2.4
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TrustCo Bank Corp NY President, CEO, and Director, TrustCo Bank Corp and Trustco Bank Robert J. McCormick
Robert J. McCormick
41 Ratings

83 Employee Reviews

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Pros
  • They often promote from within the organization (in 4 reviews)

  • They promote from within so there's possibilities to go up from part-time teller all the way up to branch manager and higher if you choose (in 4 reviews)

Cons
  • Extremely low pay as compared to other bank teller positions (in 11 reviews)

  • They have a very high turnover from tellers, to assistant managers, to even staff in branch administration, and the IT department (in 7 reviews)

More Pros and Cons

  1. "Stepping Stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager
    Current Employee - Assistant Branch Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TrustCo Bank Corp NY full-time (Less than a year)

    Pros

    Great way to get experience in the banking industry. They will hire anybody with a pulse to be an assistant manager. They definitely promote from within. Great hours.

    Cons

    Training is subpar. Teller system is super outdated. No commission or bonuses for assistant managers for closing loans.

    Advice to Management

    Either pay your assistant managers a more competitive salary, or provide a commission or bonus type plan on closed loans.


  2. "Good start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrustCo Bank Corp NY full-time

    Pros

    Great place to learn banking and even get promoted quickly

    Cons

    A manager is a sales position with salery so take it or leave it

    Advice to Management

    Fix ur schedules

  3. "Low paying as compared to other banks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller
    Former Employee - Bank Teller
    Doesn't Recommend

    I worked at TrustCo Bank Corp NY part-time (More than a year)

    Pros

    - Flexible work hours
    - Ability to transfer to other departments
    - They often promote from within the organization

    Cons

    - Extremely low pay as compared to other bank teller positions
    - Satisfaction with work place very dependent on branch manager
    - Often unprofessional environment with constant bickering and hostile interactions amongst staff - upper management turns blind eye to this, staff are made to resolve disputes internally further adding toxic work environment
    - Extremely high staff turn-over

    Advice to Management

    - Raise pay and hire professional employees


  4. "Head Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Teller in Orlando, FL
    Current Employee - Head Teller in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TrustCo Bank Corp NY full-time (More than a year)

    Pros

    If you do not like to work then this is the perfect place to be. You barely do any work...ever

    Cons

    Super slow, no consistency, there is little to no communication. Manager is never there and customers yell at you because of it. Technology is so old school that they still use sharp machines from the 70's

    Advice to Management

    DO SOMETHING!!!!!!


  5. "Teller"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TrustCo Bank Corp NY part-time

    Pros

    Easy get accepted , Easy interview

    Cons

    old equipment ,always lack of tellers


  6. Helpful (1)

    "Pay could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Teller in Saratoga Springs, NY
    Current Employee - Part Time Teller in Saratoga Springs, NY

    I have been working at TrustCo Bank Corp NY part-time

    Pros

    It's not a terrible job. I like the people I work with, it's easy, and it could be a good starter job. Many people work here to get experience before moving on to a job that pays better.

    Cons

    The pay is much less than competing banks in the area, and is the biggest reason people leave--it's not possible to support yourself in upstate NY on a Trustco salary.

    Advice to Management

    Instead of offering a $500 sign-on bonus for new employees, pay your current employees better so they don't leave.


  7. "So many internal problems that need addressing..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager
    Former Employee - Branch Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TrustCo Bank Corp NY full-time (More than 10 years)

    Pros

    Fantastic products that should sell themselves.

    Cons

    Terrible internal processes, department to department sabotage, lots of “yes men” in VP roles.

    Advice to Management

    Sincerely look at ways to improve the bank. Don’t make everything about saving a penny. Focus on employee morale.

  8. "Trustco Bank Teller"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TrustCo Bank Corp NY part-time

    Pros

    Good hours and flexible scheduling

    Cons

    Lowest paid bank tellers in entire Albany area.


  9. "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Teller in Altamonte Springs, FL
    Current Employee - Part Time Teller in Altamonte Springs, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Only manager and Assistant manager have to meet goals. No pressure as most other banks. Some of the products are good compare to some banks.

    Cons

    Trustco is one of the loweSt pay banks in the US. The bank don't even want to buy surplus for the branches. There is no rise at all and some people in branch administration in Florida is very rude and unprofessional.


  10. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TrustCo Bank Corp NY full-time

    Pros

    Little foot traffic during business hours

    Cons

    Pay is low, might be lowest in the industry

    Advice to Management

    Raise the pay


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