TrustCo Bank Corp NY Reviews | Glassdoor

TrustCo Bank Corp NY Reviews

Updated August 7, 2017
73 reviews

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2.5
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TrustCo Bank Corp NY President, CEO, and Director, TrustCo Bank Corp and Trustco Bank Robert J. McCormick
Robert J. McCormick
39 Ratings

73 Employee Reviews

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Pros
Cons
  • Low pay, demanding expectations from management (in 10 reviews)

  • They have a very high turnover from tellers, to assistant managers, to even staff in branch administration, and the IT department (in 6 reviews)

More Pros and Cons

  1. "Head Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TrustCo Bank Corp NY full-time

    Pros

    Customer interaction, employees, and hours.

    Cons

    Salary, goals, constant rotation of management.


  2. "Covering Assistant Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TrustCo Bank Corp NY full-time

    Pros

    Decent training, and some dedicated branch staff.

    Cons

    No support from admin. staff, and very low staffing levels (very low pay).

    Advice to Management

    Staff branches appropriately.

  3. "bank teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TrustCo Bank Corp NY part-time

    Pros

    Small staff size in each branch.

    Cons

    Horrible pay, unorganized, procedures and systems not up to date.

    Advice to Management

    Meet your employees.


  4. "Job opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Schenectady, NY
    Current Employee - Bank Teller in Schenectady, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrustCo Bank Corp NY part-time (Less than a year)

    Pros

    It offers regular training sessions to all employees

    Cons

    Part time employees only work 27 hours weekly

    Advice to Management

    Keep up the good work


  5. "Courier"

    StarStarStarStarStar
    Former Employee - Courier in Glenville, NY
    Former Employee - Courier in Glenville, NY
    Doesn't Recommend
    Neutral Outlook

    Pros

    Co-Workers were wonderful! Enjoyed the delivery and pick up of mail.

    Cons

    Had to pick up trash from the branches & drive all day with smelly garbage in car! No full time!

    Advice to Management

    Put dumpsters at each branch so they can throw their garbage out!


  6. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at TrustCo Bank Corp NY full-time

    Pros

    Not a bad place to work. Co-workers were helpful. A lot of opportunities for advancement in the company with limited education/training. Management was pretty reasonable. Enjoyed my time working there overall.

    Cons

    Low pay. Benefits are not great at all. Understaffed all the time.

    Advice to Management

    If staff was paid better the retention of good employees would help business.


  7. "Why Trustco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in New York, NY
    Former Employee - Teller in New York, NY
    Recommends
    Positive Outlook

    I worked at TrustCo Bank Corp NY (Less than a year)

    Pros

    nice staff, good hours, fellow good work environment, a good way to advance

    Cons

    paid way less than other banks, high turnovers

    Advice to Management

    Treat employees better.

  8. "Happy Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TrustCo Bank Corp NY full-time

    Pros

    Helps you learn and grow

    Cons

    Can be high stress job depending on where you work. But most banks are.


  9. "Pay is horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Davenport, FL
    Former Employee - Bank Teller in Davenport, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TrustCo Bank Corp NY full-time (More than 3 years)

    Pros

    Experience, schedule, relaxed environment if you lucky enough you can get hired in a branch were your manager is the awesome and doesn't micro managed.

    Cons

    Horrible pay, no room for improvement, no raises if you do it's about .10-.15 cents a year. Company does not communicate well with updates procedures or changes in policy. If you need help it's hard to find someone to help you because they dnt pick up phones and half the time people are new due to the high turn over rate in part time tellers and assistant managers so be prepare to teach yourself.


  10. "Assistant Branch Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TrustCo Bank Corp NY full-time

    Pros

    Its a good place to start if you just graduated.

    Cons

    Unless you want to do retail banking don't get bogged down here.


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