TrustCo Bank Corp NY Reviews | Glassdoor

TrustCo Bank Corp NY Reviews

Updated Sep 22, 2019

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Found 113 reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
38%
Recommend to a Friend
48%
Approve of CEO
TrustCo Bank Corp NY CEO Robert J. McCormick
Robert J. McCormick
53 Ratings
Pros
Cons
  • "Very Low Pay, and they dont really value the work of their Employees(in 13 reviews)

  • "The pay isn’t worth the stress that head tellers and(in 11 reviews)

More Pros and Cons
  1. "Excellent employer to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bank Manager in Peekskill, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrustCo Bank Corp NY full-time for less than a year

    Pros

    Flexible, bonus structure is awesome you can make as much money as you sell mortgages no cap

    Cons

    long hours, I worked six days a week

    Advice to Management

    they are supportive and will help you grow

    TrustCo Bank Corp NY2019-08-21
  2. "Frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Branch Manager in Orlando, FL

    I have been working at TrustCo Bank Corp NY full-time for more than a year

    Pros

    Tuesday hours are till 3

    Cons

    Most managers are to young for position. It’s kind of hard to respect the company when experience is not important. Assistants have to just be able to sit at the desk not contribute to success of branch. Since they float they don’t get held accountable for business that is loss we’ll Branch Manager isn’t in branch.

    Advice to Management

    Strategy should be re surfaced.

    TrustCo Bank Corp NY2019-09-23
  3. "Bank Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Bank Teller 

    I have been working at TrustCo Bank Corp NY part-time

    Pros

    Great start for someone who is new to banking and wants to build a career

    Cons

    Not the best compensation and benefits comparing to other banks

    TrustCo Bank Corp NY2019-09-10
  4. "absolutely NOT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Albany, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TrustCo Bank Corp NY full-time for more than a year

    Pros

    my co workers, the customers

    Cons

    where do i even start??? this company is a MESS. i cannot emphasize ENOUGH on how unorganized, unfair, rude and ignorant a lot of people in upper management are. They treat you like you are nothing. They make you travel anywhere and everywhere and do not CARE if you can make it or not. I have seen people get fired for absolutely NO reason. I have witness people quit, walk out, submit their resignation ALL because of... upper management. Trustco is a small bank, ran by 12 people TOPS in upper management. The FEMALES love to gossip and bring drama into the work place. They constantly treat you like you are nothing. They talk to you like you are nothing. The pay ??? TRASH. You do not get paid enough for HALF the stuff you have to do. I seen customers close all their accounts because of TRUSTCO. There have been so many complaints about upper management and nothing has been done. They have interferred with people's personal lives and thats NOT okay. My biggest advice to anyone looking to work here: DONT. you'll be wasting your time, and energy. Nobody in this company cares about anyone but themselves.

    Show More

    Advice to Management

    Get a new set of people on the team because the females are extremely unprofessional. They form a clique and assume they run the entire show. They make a lot of employees uncomfortable and honestly, they are the reason there is such a HIGH turnover rate.

    TrustCo Bank Corp NY2019-09-12
  5. "Good Place for Gaining Experience"

    StarStarStarStarStar
    Former Employee - Head Teller in Orlando, FL

    I worked at TrustCo Bank Corp NY full-time for more than a year

    Pros

    Slow pace and not too much resposibility

    Cons

    Underpays employees compared to other banks

    TrustCo Bank Corp NY2019-07-25
  6. "Maintenance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Maintenance in Glenville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TrustCo Bank Corp NY part-time for more than 8 years

    Pros

    Great place to work no pressure

    Cons

    The salary could be more

    TrustCo Bank Corp NY2019-06-20
  7. "Poor compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Albany, NY

    I have been working at TrustCo Bank Corp NY full-time for more than a year

    Pros

    Good experience in retail banking operations.

    Cons

    Poor compensation and organizational structure.

    TrustCo Bank Corp NY2019-07-08
  8. "Csr"

    StarStarStarStarStar
    Current Employee - Customer Service Representative 

    I have been working at TrustCo Bank Corp NY full-time

    Pros

    CSR CSR CSR CSR CSR

    Cons

    Customer service representative at Trustco Bank

    TrustCo Bank Corp NY2019-04-16
  9. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Teller in East Greenbush, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TrustCo Bank Corp NY full-time for more than a year

    Pros

    good work place to work

    Cons

    paid very less only that thing

    TrustCo Bank Corp NY2019-04-05
  10. "HORRIBLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in Ballston Spa, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TrustCo Bank Corp NY full-time for more than a year

    Pros

    The people you meet

    Cons

    Branch admin sucks. TrustCo is toxic RUN

    TrustCo Bank Corp NY2019-03-24
Found 113 reviews