Trustpilot Reviews | Glassdoor

Trustpilot Reviews

Updated Sep 17, 2019

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Found 214 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
63%
Recommend to a Friend
87%
Approve of CEO
Trustpilot CEO Peter Mühlmann (no image)
Peter Mühlmann
170 Ratings
Pros
  • "The typical tech company ping pong table benefits are the main selling points when being recruited(in 15 reviews)

  • "Surrounded by great people and there is a lot of opportunity for growth(in 14 reviews)

Cons
  • "They made some strategic blunders on the sales floor, but attempted to rectify them(in 10 reviews)

  • "Company benefits are poor (no pension scheme, paternity leave is bad)(in 6 reviews)

More Pros and Cons
  1. "Best Place I've ever Worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time for less than a year

    Pros

    Open space with a friendly environment; stocked kitchen and catering with cold brew on tap; in-house bar; weekly catering and happy hours; always much to do to keep yourself busy; they invest in their employees' wellness

    Cons

    Sales seems to be solely reliant on commission

    Trustpilot2019-07-11

    Trustpilot Response

    August 13, 2019Trustpilot

    Hey - we’re so glad to hear you’re enjoying your time at Trustpilot so far. We’re pretty chuffed we come out on top of your list of places you’ve worked too! You know us though - we never stand still for long. We’ve got plans to make this an even better place to work in the coming ...

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  2. "Good place to work if you're willing to work hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - In A Support Role in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time for more than a year

    Pros

    The product is good and you are given a lot of tools and training to help you do your job. If you're doing a good job, you will be rewarded with promotions and also support to potentially move into areas of the company that you are most interested in.

    Cons

    Because it's a self-starter environment that can be stressful at times, it's definitely not for everyone. You have to put in the work and take feedback to do well here.

    Trustpilot2019-08-29

    Trustpilot Response

    August 30, 2019Trustpilot

    Hello. Thanks for posting this. We agree: it does take a special sort of person to keep up with the pace of things here at Trustpilot. After all, our business and our reputation are growing all the time! We’re glad you recognise our culture of support, continuous feedback, and reward ...

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  3. Helpful (5)

    "Have fun working your soul away only to live bill to bill."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Development Representative 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Trustpilot

    Pros

    Company will distract you with snacks and free beer.

    Cons

    Working sales here whether it’s as an ADR or AE is the definition of a “hunter role”. 1.) You will in fact cold call until you are blue in the face and will hate your life doing it. The majority of accounts you are reaching out to are recycled accounts that several colleagues have already failed at closing. 2.) Extremely unprofessional work environment. The people you will work with are complete and utter tools... who think they are on the set of Wolf of Wall Street. Everyone gossips and there are literally cliques during “lunch time” in the kitchen areas (yes that’s right, you do NOT get to choose when you go to lunch. Management does.) There is rap/EDM playing constantly with the same songs on repeat and it’s impossible to concentrate or even hear the prospects you are attempting/forcing meetings with like a used car salesman. 3.) let me just start off by saying that I was one of the top performers at Trustpilot (don’t really care if that narrows it down regarding who is writing this review). Anyways, I worked my tail off and out performed most people. I still was making less than 45k a year (salary including commission). This is IMPOSSIBLE to live in New York City with. Without exaggeration I barley afford to eat at times and I was late every single month for rent because I was completely broke and had no cash flow. 4.) Management is AWFUL. Absolutely horrendous. Never have I ever in my life been so incredibly micro managed it was an actual nightmare. You have ZERO privacy considering you will be sitting next to your boss majority of the time and they can see everything on the computer. If you happen to be off the phone or not “prospecting” new clients you will have a serious problem on your hands and will be spoke to. Oh, don’t you DARE even show up at 9:01 instead of 9:00 because you may be fired for this. So unbelievably irrational you will be stressed out to the max even before you get to the office everyday, while you are rushing to office. In conclusion - I may sound like the textbook “salty employee” but I want to reiterate that I was very successful at Trustpilot. Nothing I wrote here has anything to do with my career not working out here and I can honestly say I did learn a lot. That said though, I moved on finally and I since have NEVER been happier. I now work for a company that appreciates me and I get paid 4x what I did at Trustpilot for a fraction of the work. I’m just being realistic. Do not settle for a company like this there are WAY TOO MANY awesome opportunities out there. Especially in New York City. only reason I gave this two stars instead of one is because I at least learned some skills here (no surprise since I was forced to make 80-100 cold calls a day) . Other than that, This place is TERRIBLE!!!

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    Advice to Management

    Get new management.

    Trustpilot2019-08-05

    Trustpilot Response

    August 29, 2019Trustpilot

    Hi there. Thanks for taking the time to tell us about your experience working here at Trustpilot. A number of the things you mention are areas that are important to us. We always want to be clear about the realities of a sales role to people thinking of joining us; we do need to continue ...

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  4. Helpful (1)

    "Very few succeed"

    StarStarStarStarStar
    Former Employee - ADR 
    Doesn't Recommend
    Approves of CEO

    I worked at Trustpilot full-time

    Pros

    it's a job that pays money

    Cons

    you will not be here very long. trust me

    Advice to Management

    do the opposite of what you're doing

    Trustpilot2019-08-20

    Trustpilot Response

    August 30, 2019Trustpilot

    Hi there - thanks for leaving this feedback and we're sorry it's taken a little longer that we'd have liked to get back to you! It sounds as though you didn't enjoy your time here with us, which is a real shame. If you're willing to talk to us in confidence, get in touch with your ...

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  5. Helpful (1)

    "Great People, Great Product, Amazing Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Development Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trustpilot full-time for less than a year

    Pros

    The people at Trustpilot are really amazing to work with every day.

    Cons

    Very High pressure sales role.

    Trustpilot2019-06-21

    Trustpilot Response

    June 24, 2019Trustpilot

    Hi there! Thanks so much for the review - we're really glad you enjoyed your time with us. We hope your experience here at Trustpilot helps you in whatever steps you decide to take next in your career. Good luck!

  6. "Startup tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Representative in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Trustpilot full-time for less than a year

    Pros

    Upbeat staff, good environment, decent pay

    Cons

    High turnover, tough sales, unrealistic expectations

    Advice to Management

    Be more upfront about sales position

    Trustpilot2019-06-14

    Trustpilot Response

    June 24, 2019Senior HR Business Partner

    Hi there - thanks so much for your feedback. Listening to what our current or former colleagues think about life at Trustpilot is really important to us - it'll help us keep improving things and make this an even greater place to work and grow in the future. Thanks again for sharing ...

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  7. Helpful (1)

    "It was awesome journey with trust pilot nice professional environment ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Sales Specialist in Germany, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trustpilot full-time for more than 5 years

    Pros

    Excellent customer service going good ..

    Cons

    there is nothing to say about cons ...its awesome

    Advice to Management

    doing a good job well done keep it up

    Trustpilot2019-04-15

    Trustpilot Response

    June 10, 2019Senior HR Business Partner

    Thanks for taking the time to share your experience of working with us. It's great to hear that you enjoyed your journey with us. We wish you all the best for the future.

  8. Helpful (1)

    "You get out what you put in."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time for less than a year

    Pros

    -Office Culture -Management -Snacks -Co working space -Company listens to and cares about employee concerns

    Cons

    -High turnover - expanding on this: sales is hard. Know what you sign up for and be willing to do what it takes to be successful in the role.

    Advice to Management

    Thanks for listening to some concerns regarding promotions and raises. Really appreciated.

    Trustpilot2019-04-02

    Trustpilot Response

    April 2, 2019Senior HR Business Partner

    Hello and thanks for taking the time to share your review. Great to hear you like the people and culture here. We do too! We're always open listening to our employees and improving. We appreciate all the advice we get.

  9. Helpful (7)

    "Heavy Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Development Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Trustpilot full-time for less than a year

    Pros

    Culture is great. Met my best friends working here. Account Executives, CS Mangers and AE Sales Managers are incredibly helpful and supportive. Found a lot of guidance and inspiration from the woman in this office.

    Cons

    These are just a few things I experienced that were vastly different than what I was told to expect in my interview: "As far as completed demos, about 70-75% of the team hits quota every month." - There have been months where no one on the team has hit their goal. Each month there is usually one (sometimes two) people who hit quota out of a team of 15. "We don't see a lot of overturn" - In six months over... 11 reps have left. Seven reps have either quit or been fired just over the last six weeks. "Rapid growth, lots of opportunity for promotion" - Because of the immense amount of overturn, barely anyone stays past six months in this role. There has not been one person promoted from Account Development Rep to Account Executive since October 1st. "We look for people who are eager to learn, care about the quality of the product, invest their time to find good fits and work hard." -Value quantity over quality. No matter how much money you are bringing in for the company, they see you as nothing but a number. Ready to replace you at any point. "Because this is your first job in Sales, give us 6 months to invest our time in you." - Putting reps 3-5 months in on performance plans (a plan that sets you up to fail). Gives you 20 days to hit an unobtainable quota or you're out. - ADR Management does not have your back. "We recognize hard work and dedication" -Best rep on the team has been completely over looked. Has to wait another 3 months to be promoted, even though he's a beast on the phone and a leader on the team.

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    Advice to Management

    Recognize those on your team that actually care. Stop giving up on everyone so fast. Open your eyes and realize that there is a reason you are losing people left and right. Stick up for you team. Stop cowering to those above you.

    Trustpilot2019-04-08

    Trustpilot Response

    May 3, 2019Senior HR Business Partner

    Hello and thanks for taking the time to share your review. Great to hear you were able to make great connections while you were here. We're always open to improvement so we will share your feedback with our managers. We appreciate all the advice we get and always do our best to listen.

  10. "Great start to Software Sales Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - ADR in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustpilot full-time for less than a year

    Pros

    Lot's of growth and opportunity, sales training and mentorship, managers and directors who started as ADR's, great opportunity to learn and get in to software sales, the ADR team is the closet in the office

    Cons

    Can get repetitive at times.

    Advice to Management

    More variety in Friday lunches

    Trustpilot2019-03-26

    Trustpilot Response

    March 27, 2019Senior HR Business Partner

    Hi and thanks for taking the time to share your feedback. Great to hear that you've found lots of growth and opportunity here at Trustpilot. We'll share your comments with our managers here so we can make Trustpilot an even better place to work and grow.

Found 214 reviews