Trustwave Reviews | Glassdoor

Trustwave Reviews

Updated July 17, 2018
241 reviews

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3.3
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Arthur Wong
7 Ratings

241 Employee Reviews

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Pros
  • "Extremely respectful of work/life balance (at least in the department I'm in)" (in 26 reviews)

  • "Work / Life Balance - Work from home" (in 23 reviews)

Cons
  • "Very reactive organization, can be attributed to lack of communication" (in 6 reviews)

  • "Terrible upper management who value internal politics over growth" (in 9 reviews)

More Pros and Cons

  1. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Trustwave full-time

    Pros

    Company has great products to sell and is very innovative

    Cons

    Very difficult to work internally with many people and constant breakdowns in service for customers

    Advice to Management

    implement a more effective internal communication system than Skype


  2. "New Changes have been great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustwave full-time

    Pros

    New GTM strategy has been a long time coming.

    Cons

    Every company has it's sour fruit. Lots of change, if you're a creature of habit; could be a con.

    Advice to Management

    Keep up the good work, and continue being transparent as possible to employees

  3. Helpful (1)

    "Great place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SME Sales in Chicago, IL
    Current Employee - SME Sales in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Trustwave full-time (More than a year)

    Pros

    Laidback, ability to work remote, happy hours, good benefits

    Cons

    Salary is no where near competitive to similar tech firms.
    A lot of favoritism in the company which creates a toxic culture.
    Management is super disorganized. Not many are aware of what their own role's duties are.
    No innovation or invements in products/R&D
    Slowly turning into a reseller

    Advice to Management

    Drastic changes every year will encourage turn over, especially when the salaries can't even compete with a start-up.


  4. "Great for self-motivated/directed people"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trustwave full-time

    Pros

    As long as you get your work done, you are left alone.

    Cons

    You are left alone unless you don't get your work done.

    Advice to Management

    Engage with your employees more, give them a career path and development.


  5. Helpful (1)

    "Time to look in the mirror"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Disapproves of CEO

    I worked at Trustwave full-time (More than a year)

    Pros

    Flexibility. Good people. Cool office. Sales training.

    Cons

    - low low pay. Can’t attract talent or retain it. It is a complex portfolio, start paying up if you want to have people stay and master it
    - The sales organization structure is a disaster. A leader needs to come in from a developed organization and blow it up. Start from the ground floor, BDRs, proven and positive leaders, appropriate internal support. Set realistic goals and attainable goals. A pathway for raises, promotions, and career growth
    - negativity can be felt when you walk in the doors. Not healthy
    - no investment in marketing. Zero connect between marketing and sales
    - collaboration between departments is terrible = lost $
    - not agile enough to thrive in competitive market

    Advice to Management

    Invest in people. Clean out the negativity and bring in new blood. Improve communication. Streamline processes between departments. Stop with the red tape / politics.


  6. "Incredible Team in SpiderLabs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustwave full-time (More than a year)

    Pros

    Incredible team with top notch experience (one of the main reasons why Trustwave is now a Gartner Leader in the MSSP MQ). Reviews here from four years ago are probably on target for then but new management came in a few years ago to make the tough choices needed to be successful.

    Cons

    Not many. Biggest grips was diluted focus over too many products/services. But that is changing now with Art on-board.


  7. Helpful (2)

    "CSS Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Trustwave full-time

    Pros

    The people were very nice.

    Cons

    The job was rough. I feel like they don't train you enough before getting on the phones. It was very overwhelming at times. There's also a lot of company drama between the management and everyone else. There's barely any upward mobility, despite them talking about how much there is and the wages are fairly low.

  8. Helpful (4)

    "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Remote, OR
    Former Employee - Senior Consultant in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Trustwave full-time (More than a year)

    Pros

    Interesting work. Always new stuff to hack.

    Cons

    Ask yourself... why are there so many open positions? You will find your answer there. I probably will be leaving this experience off of my resume in the future.

    Advice to Management

    Talent is an investment... if you pay below average, you will get below average consultants. You've made your bed - now it's time to sleep in it.


  9. Helpful (2)

    "Terrible Company Only Focuses in Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Remote, OR
    Former Employee - Anonymous Employee in Remote, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Trustwave full-time (More than a year)

    Pros

    Work from Home Opportunity ¤

    Cons

    Terrible practices. They focus more in how you get along with the upper management rather than looking at your work. They also threaten me with lawsuit if I talked bad about the company. Backstabbing company. Please, STAY AWAY!

    Advice to Management

    Take care of employees and prioritize training over politics.


  10. "Awesome place to work and hack"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Denver, CO
    Current Employee - Systems Engineer in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trustwave full-time (Less than a year)

    Pros

    Spiderlabs, Managed Security Services are the only ones that contain AND clean, and then send you the report.

    Cons

    There are no cons except for defcon

    Advice to Management

    no advice to mgmt


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