Trutech Reviews | Glassdoor

Trutech Reviews

Updated June 2, 2017
47 reviews

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Full-time Part-time

3.5
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Jeff Campbell
3 Ratings

47 Employee Reviews

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  1. Helpful (1)

    "Great Schedule Flexibility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wildlife Biologist in Norfolk, VA
    Current Employee - Wildlife Biologist in Norfolk, VA
    Recommends
    Positive Outlook

    I have been working at Trutech full-time (More than a year)

    Pros

    Schedule your own appointments, allows for unlimited down time as long as you're productive. Great benefits even workman's comp if you get bit by an animal. Got bit by a raccoon 2 weeks ago and they took care of $30k bill for rabies vaccines.

    Cons

    Commission based salary for those who don't like knowing exactly how much they will make each month. Common customer service issues such as having to please disgruntled customers in order to save X amount of dollars even after full disclosure of technicians techniques and responsibilities.

    Advice to Management

    Continue positive reinforcement for techs that are performing well and continue the occasional interstate sales competition to boost confidence and morale.


  2. "I was sold a different job than what it actually was."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wildlife Removal Specialist in Richmond, VA
    Former Employee - Wildlife Removal Specialist in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Trutech full-time (Less than a year)

    Pros

    You get to work by yourself, they give you a truck and equipment, there is freedom in scheduling, you get to work out in the open and usually don't deal too much with the public.

    Cons

    Commission based, even though it's commission and they tell you that you are basically your own business, you have to work certain hours and you have to get it approved in order to miss work. You can't just have a doctors appointment and take off 4 hours of the day. Even though they provide you with a lot of equipment you still need to buy certain things like, drill, any essential accessories to cart equipment while climbing a ladder, and an air rifle. I wasn't told this until my 3rd day of training.

    Disposal site for killed animals is your trash can...
    Release site for trapped animals is your back yard...

    You make $2500 a month but it's still based on how much you sell. If you only sell $2000 worth of jobs you owe the company $500.

    I was told this was a wildlife management service not a squirrel control technician. They'll tell you all about trapping bigger animals and doing fun things but leave out 95% of it is trapping squirrels and soliciting jobs.

    Advice to Management

    Tell potential employees what the job actual is. It's not a wildlife removal specialist, it's a squirrel control technician.

  3. "Love My Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Houston, TX
    Current Employee - Technician in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Trutech full-time (Less than a year)

    Pros

    Very exciting job. Good pay and benefits. District manager knows his stuff and really cares about his employees. Make your own schedule. No micromanaging.

    Cons

    Days can be long and you are glued to your phone sometimes. It can be hard to relax when you go home during peak seasons but that is when you make the most money.

    Advice to Management

    To upper management-perhaps include more pay towards rising insurance costs.


  4. Helpful (9)

    "If I could give 0 stars I would..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wildlife Biologist in Houston, TX
    Former Employee - Wildlife Biologist in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Trutech full-time (More than 3 years)

    Pros

    Great Co-workers! I wish there was more I could say about Trutech. More positive things anyway, but I can't think of anything. I have plenty of cons for Trutech though.

    Cons

    **A real fear of mine is that as a result of my review, Trutech's management will take out their anger on my former co-workers. I pray that is not the case, but felt obligated to warn future potential employees about Trutech.**

    Summary
     • This is a pest control and animal trapping job (not Wildlife Management), but the primary focus is on sales and customer service (You do all the work: sales, inspection, trapping/treatment, exclusion, clean-up, contracts, and collecting money)
    • Commission with a draw
    • Average Wildlife Biologist/Technician makes $35,000 -$45,000 (A few make more)
    • Average 50+ hrs/week (5-6 days a week)
    • On call 24/7 (Many Wildlife Biologist keep their work phone when on vacation)
    • Pay and hours worked are highly variable
    • High Turn-Over
    • Mediocre Benefits (My Opinion)
    • Company Truck and Work Phone Provided (with fee on your paycheck)
    • Little Room for growth
    • Poor Management (My Opinion)
    • Unethical Company (My Opinion)
    • Poor/Short-Sighted Business Model (My Opinion)

    Description

    Trutech, LLC (Subsidiary of Rollins, Inc.) is a Wildlife/Animal Removal and Pest Control Company but the main responsibility of any Wildlife Biologist (Technician) employed at this Trutech is sales, collecting payments and keeping the customer happy. As a Wildlife Biologist/Technician, generally you will be required to have a minimum of a bachelor’s degree in some field related to biology, however, Trutech will gladly make exceptions for sales experience or for veterans. There is little room for growth. Beginning at Wildlife Biologist/Technician, the next levels are Field Manager, District Manager, Regional Manager and General Manager. Generally speaking if you’re promoted to field/district manager you will have to move across country or at least to another state.

    If hired, they will fly you to Marietta, Georgia (The only office location for the entire company) for two weeks of primarily sales training, followed by a week of training in your service area. After this you are expected to operate on your own and report to your District Manager. The turn-over rate for Trutech is high; much higher than any other company I have been at. This is a job where the training manager should tell you on the first day of training “Look to your left, look to your right, 2 of the 3 of you will not be here in 6 months.” In my opinion, this is not a good job for most people if you have a family, children or if you want to have any significant social life outside of work; friends and family often grow to hate Trutech. You are on call 24/7 via company work phone which you should keep on your person at all times.

    You are paid “$1000” for training, however, they only give you $500 during training. They say the other $500 is counted toward draw after training on your first commission based paycheck in the field (15th of the month). However, every Biologist/Technician gets paid $1500 (Trutech considers this a cash advance) on the 1st of every month, regardless of training. You will also get paid $1000 or your commission minus the $1500 cash advance from the previous month (whichever is greater) on the 15th of every month. This is a draw system; new hires are protected from the draw system for the first 6 months. Based on the fact that most technicians are in the field no more than a week on the first full month, it is exceedingly unlikely that a technician will hit draw; therefore, the technician will get paid the $1000 on the 15th regardless of that $500 from training.

     Approximately 75% of Biologists/Technicians earn between $35,000 and $45,000 a year. However, you are paid on commission with a draw ($2500/month minimum), so you could potentially make more. Pay is highly variable and depends on your location, time of the year and weather. What this means is that as long as your commission is equal to or greater than $2500 ($1500 on the 1st and $1000 on the 15th) in a given month, you are safe. Again, you paid $1000 or your commission minus the $1500 cash advance from the previous month (whichever is greater) on the 15th of every month. If during a month your commission is less than $2500 (for anyone outside of their initial 6 month probationary period), you will still be paid $2500 but you will owe Trutech the difference the following month. If there are several months in which you do not meet draw (particularly in a row) you will likely be fired.

    You commission is based on what job you sell/service, but commission does not exceed 25% of the total cost to the customer. You will not be paid for any work for a given job until ALL money is collected for the job (Contract remaining excluded). If it takes 3 months for a customer to pay, you will not be paid on the work for 3 months. If the customer never pays, you are never paid and Trutech will write it off as bad debt. If someone in the office collects on past due debt, they will be paid for 5% of the job and you for 20% of the job; Trutech sees it as your responsibility to collect all money owed. You are often not paid for warranty work either. Most jobs (trapping, exclusion, and clean-up) are 25% commission. You also receive 25% commission on recurring route stops (any pest control stop). If the job is sold by one of Trutech’s Commercial salespeople you will receive 20% commission and the salesperson will take 5% for the sale (you are still expected to collect the money). Any job dealing with birds is 20% commission. If you sell a contract (e.g. service agreement) you are paid 15% of the contract remaining (the amount to be paid by the customer over the course of the next year). If the contract is sold by the commercial salesperson, you will not receive any payment on the contract remaining. If the customer cancels their contract early (Which they can without penalty), you will have 15% of whatever is left of the contract remaining taken out of your next paycheck (assuming you sold it). The frequency of cancellations differ by the region and district you service, but in some cases may be high.

    You may be hired to serve as an Animal Control (A/C) technician or a Pest Control (P/C) Technician. Occasionally you may be considered a “hybrid,” in which you have the responsibilities of both; this is uncommon unless you are being hired for a district that is not sufficiently developed or has recently lost enough technicians.

    Trutech Provides:
    • You will have a Company Truck (You pay for a small portion out of your paycheck)
    • You will have a Company iPhone (You pay for a small portion out of your paycheck)
    • You will have a company Tablet for the completion of Route Stops
    • As far as work related incidents (bodily injury, property damage, etc.), Trutech insures all Biologist/Technicians, but you may be required to pay the $500 deductible if you are found at fault for the property damage
    • Trutech offers a mediocre benefits package.
    • Trutech offers retirement benefits but you are not fully vested until you have worked for 5 years
    • Trutech will give you several pairs of uniform pants and shirts in training, however if you ever need additional sets you have to pay for half of the cost.
    • Trutech will pay for some supplies/products (Ladders, traps, pesticides, bee suits, material supplies for A/C work, etc.), however you are expected “to invest in yourself” and pay for any tools, batteries (for flash lights) and many of the other supplies you might need to complete a job, make it easier, or safer.

    This responsibility of an A/C technician includes but are not limited to:
    • Beat your sale and contract budget (determined by manager), while keeping closing percentage (leads sold/leads received) above at least 30%, your sales average at or above $1500 per sale, sales per lead at or above $500 per sale, and keeping company costs down.
    • Driving around in your company truck soliciting for Trutech at various companies to increase business for Trutech (You receive no direct payment for this as you are not selling a specific job, only asking another company to refer work to Trutech)
    • Calling leads (potential customers that have called into the office); you are given a company phone (iPhone) but you are not allowed to talk while you drive (they can monitor this because they have a GPS tracker on your truck and will compare it to your phone record)
    • Selling the job (Trapping, Exclusion, Clean-up, and Contract)
    • Inspecting the job (Depending on your manager or district you may be asked to give free inspections, in which case you will not get paid unless you sell them the rest of the job)
    • Sell a contract, sell a contract, sell a contract (Any manager’s favorite mantra)
    • Completing all necessary paperwork
    • Collecting the payment up front
    • Report your numbers at the end of each day
    • Trap/remove/ treat for the animal/pest (this could take a day or this could take a couple of weeks depending on the animal/pest)
    • Excluding (Sealing) the home for any current or potential entry points • Clean/remediate the attic or home depending on the animal/pest
    • Remember to fill out paperwork for each visit (For most animals you will see the customer 2-3 times a week for a week or two)
    • Don’t forget to sell a contract if you haven’t already.
    • Trutech is a 100% satisfaction guaranteed company (get them to sign the completion certification saying they are satisfied), if they are dissatisfied they can ask for a full refund and will get it; you will likely not get paid for the work or have the commission taken out of your following paycheck.
    • Depending on the animal and the work completed there may be a 1 year guarantee, if the animal gets back in through an area you sealed, you have to remove it and reseal it at no additional cost
    • You “make your own schedule” as long as you get the work done but it is not uncommon to work on average 10-12 hours days 6 days a week (Some, but not all, managers consider Saturday a work day). This is particularly the case in the spring. While most Technicians average 10-12 hours a day, the hours you spend working each day is highly variable (6 hours one day, 14 hours the next) as it depends on the schedule for customers, traffic, animal emergencies, etc.).

    This responsibility of a P/C technician includes but are not limited to:
    • Beat your sale and contract budget (determined by manager), while keeping closing percentage (leads sold/leads received) above at least 30%, your sales average at or above $1500 per sale, sales per lead at or above $500 per sale, and keeping company costs down.
    • Complete at least 60% of your route by the 15th of every month (may be 75% depending on your district/region) and complete 90% of your route by the 25th of every month (may be 100% depending on your district/region) • Driving around in your company truck soliciting for Trutech at various companies to increase business for Trutech (You receive no direct payment for this as you are not selling a specific job, only asking another company to refer work to Trutech)
    • Calling a schedule recurring route stops (pest control services). Depending on the region, district and the area you cover you can have anywhere from 100-200 customers to service in a given month.
    • Treat homes/ commercial properties for ongoing pest and animal issues (this could entail applying insecticide, baiting for rodents, trapping for animals, applying deterrent, etc.)
    • Calling leads (you will receive significantly less than an A/C technician) • Selling the job (Trapping, Exclusion, Clean-up, and Contract) • Inspecting the job
    • Sell a contract, sell a contract, sell a contract (Again, a manager’s favorite mantra)
    • Completing all necessary paperwork (Less paperwork because of the tablet)
    • Collecting the payment up front for new jobs; route stops may be billed but it is preferable to set the customer up for auto-pay or collect the money at the time of the service
    • Report your numbers at the end of each day
    • Trap/remove/ treat for the animal/pest (this could take a day or this could take a couple of weeks depending on the animal/pest/service)
    • Excluding (Sealing) the home for any current or potential entry points
    • Clean/remediate the attic or attic/home depending on the animal/pest
    • Remember to fill out paperwork for each visit (For most animals you will see the customer 2-3 times a week for a week or two)
    • Don’t forget to sell a contract if you haven’t already.
    • Trutech is a 100% satisfaction guaranteed company (get them to sign the completion certification saying they are satisfied for new jobs), if they are dissatisfied even with the route services they can ask for a full refund; you likely will not be paid for the work you have already done or have the commission for the job taken from the next paycheck.
    • You “make your own schedule” as long as you get the work done but it is not uncommon to work on average 10-12 hours days 6 days a week (Some managers consider Saturday a work day). This is particularly the case in the spring. While most Technicians average 10-12 hours a day, the hours you spend working each day is highly variable (6 hours one day, 14 hours the next) as it depends on the schedule for customers, traffic, animal emergencies, etc).

    Again, for both positions, you are on call 24/7. It is not uncommon to receive a lead or to have a customer contact you between the hours of 6 PM and 6AM, while you are at home, with your family or sleeping. While you are given paid vacation (~$115/day; number of vacation days varies on the time you have served Trutech, you are still expected to complete all of your work for a given month and your vacation pay is not counted toward draw. This is also true for Holidays. It is also likely that a customer will try to contact you while you are on vacation or on Holidays. There is no guarantee that anyone (Fellow Technician or Manager) will service your customer while you are gone if they have an emergency. You are also required to attend meetings.

    You are not paid for the meetings and are not allowed to sell any job or schedule any service at a time that will interfere with a meeting. You may be required to attend weekly meetings to review the previous week’s numbers (total sales, number of leads received/sold, the average sale per technician and average sale per lead, the number of route stops completed, what is expected that week and for the rest of the month to meet/beat budgets). Most districts have monthly district meetings on a Saturday; theses meeting typically begin at 8AM and last 6 to 8 hours. At district meetings you will review the previous month(s) numbers, and review the numbers for the previous quarter and/or year-to-date (if applicable). You may also review potential upcoming animals/pests you are likely to deal with in the next several months/season.

    Every Region will have a yearly Regional meeting that all Biologists/Technicians and Managers are required to attend. These are typically out of town over a two day period. Again, you will go over numbers (regionally and by district), voice complaints/concerns about the company/management/polies/etc. (It is supposed to be anonymous for the District and Regional Managers, but in the past has not been), you will also be given information over new products available, sales tactics and upcoming animals. Trutech will provide the hotel, lunches and one dinner for the Regional Meeting. Again you are not paid for any meetings. This is because management believes that “a price cannot be put on knowledge gained at the meeting” and that “there is no telling how much more your will sell, because of the knowledge gained by the meeting”.

    Trutech and its managers make the decision on who receives leads and what your territory includes. As a general rule, if you do not sell 2 lead (scheduling a free inspection does not count as a sale) in a given day your leads are pulled for the rest of that day and your leads will be sent to another person to sell and to do the work; however, you manager may give you additional chances to sell. If you are a good salesperson, are completing your work in a timely manner, are not receiving too many leads in a day, and have not upset your manger, you should not have an issues with your leads being pulled.

    District and Regional Managers are given a base salary and receive additional commission based on how much money was brought in that month, so the more the entire district does/sells the more they get paid; so pulling your lead and giving them to another technician does not negatively affect them as is does you.

    As a district grows new Biologist/Technicians will be hired. Trutech and the Managers will determine how to divide a territory or territories to incorporate a new hire. If you are an A/C technician the size of the area you cover could be reduced (less driving, less leads, more time for soliciting and free inspections). If you are a P/C technician the size of the area you cover and the number of customers you routinely service could be reduced (less driving, less leads, more time for soliciting and free inspections). If you are a Hybrid you will likely lose the entire route or the vast majority of the leads you receive (less driving, less leads, more time for soliciting and free inspections). In all cases, it is very likely that your pay will be subsequently decreased, depending on how much commission you derived from what is lost. You are expected to grow/regrow your own territory so that more people may be hired.

    To this point I have tried to give an unbiased review of Trutech. However, I will admit I am biased against Trutech. All information I have provided is accurate to the best of my knowledge. I apologize for an inaccuracy as there may be some slight variation based on the Region of operation or future changes in Trutech’s standard operating procedures. From here on I will be biased. All of what follows are my opinions and/or experiences

    My Experiences/Opinions

    In my opinion, Trutech is the worst company I have ever worked for. I believe it both actively and passively exploits its employees and clients. I was told when I interviewed that, if I did my job, there would be little managerial oversite and that I would be “left alone for the most part.” This was not the case. Despite the amount of work completed or consistently/frequently meeting/exceeding budgets and goals set for me, I was repeatedly pushed to do more. If any one of the Biologist/Technicians voiced a concern, complaint or even asked for clarification on a topic or instruction, we were rebuked and met with contempt; we were frequently cursed at and told to quit if we were not happy.

    Trutech is poorly organized as a company. This combined with the high turn-over rate means that Trutech has a lot of trouble keeping quality people in the field or in the office. This also means that you will have to take on additional responsibilities to get a job done quickly/well or to finish the job of another Technician who quit/was fired. For all practical purposes you are running your own company and expected to give at least 75% of the money you bring in to Trutech (And be happy about it!). While the 75% that goes to Trutech does pay in part for necessary expenses, such as your truck and cell phone (even though they take more out of your paycheck for both), mediocre/poor benefits, products Trutech is willing to purchase (i.e. pesticides) and your insurance costs (all acceptable and expected), the rest goes to pay for the office staff in Georgia and the managers. The latter two of which I felt for the most part were ineffectual and served for the majority of the time as a hindrance.

    Managers are ill-informed of both the current policies of Trutech and what is going on in the company, the region and sometimes their own district. Well, they are either ill-informed or they lie to their technicians and cannot remember their own lies. It could go either way and I am honestly not sure. I have a feeling it’s a little of both. Regardless, the managers are salesman themselves and will say or do most anything to “sell you” on their/Trutech’s ideas or to get you to do what they want.

    Trutech managers are promoted from technicians because of being good salespeople (as my former manager liked to brag). Very little thought is given to the actual ability to manage people or company resources. This being said, there are a few quality mangers at the company. As part of a managers pay is based on the sales/production of their district, they will gladly push you to “sell, sell, sell” because that means they get a bigger pay check. However, not every job is worth it. There are customers that are excessively needy, whinny, will try to get you to come to their home every day, or are quite frankly crazy, but for the most part managers don’t care as long as they pay, particularly if sales are low in the district that month. Managers are not paid on how many hours you work but only how much money you bring in.

    Managers routinely insult/bully their Technicians. In my time at Trutech I have seen and heard of managers calling technicians names, pushing technicians, talking down to/about technicians both behind their back to their fellow employees and in group settings to their face. Trutech prefers to hire a technician as either an A/C or P/C technicians; for the most part they hate to have hybrid technicians. Here’s why in my opinion, they make more money (not the technician) by having only A/C and P/C technicians

    There are advantages and disadvantages to both A/C and P/C technicians. An A/C technician is almost entirely dependent on their sales or jobs sold by commercial salespersons. An A/C technician has the “potential” to bring in large sums of money and get really big paychecks. However, sales are dependent on the number/quality of leads received, the time of week, month, and year (there is variability to all: spring is busiest followed by fall, winter and summer). Sales are also dependent on whether the customer can afford the job and/or their willingness to pay for the service. Because of this variability it is also likely that there will be some very slow and low paying months. From what I have seen, an A/C technician has a high variability in their pay from month to month. This can mean there may be some months were they have trouble making ends meet.

    A P/C technician is dependent on their route, completing each pest control service and keeping the customers on contract (i.e. happy). P/c tech spend the majority of the month going from house to house, treating for whatever problem, and occasionally getting some sales but nowhere near the number as an A/C technician. From what I’ve seen, the result is a P/C technicians paycheck has significantly less variation but will very rarely have the big pay check that an A/C technician. You can budget better but little else.

    A hybrid (which most Trutech manger’s I have met hate) gets the best of both positions and mitigates the respective disadvantages. You have the stability of having a route (guaranteed money, especially for the slow months) plus the added bonus of the sales. As a hybrid you typically have fewer stops than a P/C technician but close to the number of leads as an A/C technician. The result is a consistently higher paychecks. The only real disadvantage in my mind is that it is hard to maintain a high quality of work if you are unorganized or have poor time management skills (which you should honestly have, to do the job anyway).

    From what I have seen and discussions I have had with managers, I believe Trutech prefers the straight A/C and P/C model. By splitting it up, the company/managers make a little more money. Where a single hybrid could easily bring in $25K in production (a commission of over $5K+ for a given month), an A/C technician and a P/C technicians could bring in a combined $30K (a commission of a little more than $3K for each) I was a hybrid and I was told by manager that he was hiring a P/C technician for another hybrid and myself so that the company could grow and that I had made enough big paychecks and it was time he made a bigger paycheck. When Trutech’s intentions for hiring a P/C Technician was first brought to my attention and I raised my concerns about losing pay, I was told that it should not matter because I choose to make exactly as much money as I want, regardless of the situation; a nice use of sales propaganda in lieu of logic. This is why most technicians make between $35K and $45K so that Trutech and the managers can make an extra buck. As a result, from what I have seen many managers have adopted the policy of getting as many warm bodies as they can into their district, many of which don’t last 6 months, but they can keep a revolving door of new hirers for all the former employees lost.

    As previously mentioned, Trutech requires you to attend unpaid meetings (sacrificing your time, energy, and sales) for a meeting that quite frankly they could email, even if you didn’t already have access to all the numbers you will review. In my opinion meetings were a monumental waste of everyone’s time, not to mention a loss to my paycheck. Managers will also sometime try to tell you it is to save cost on sending paperwork to the corporate office, but that’s only because they don’t pay you for the meeting. Regional meeting are where managers let it hang out and see who has the bigger… paycheck.

    As also previously mentioned, Trutech tries to get all of their technicians to solicit (for free) and get more business. Going as far as bringing in donuts to local pest control companies. However, from my experiecne soliciting works with very mixed results (especially depending on the area you service) and there is no guarantee that you will see any return on your investment of time. Managers openly admit that soliciting can take up to 6 months to work well (Which I never saw a result worth the effort), but if you’re not at Trutech in six months, Trutech and whoever they hires to replace you, will benefit from your wasted six months of soliciting for free (assuming it works in the first place) .

    The fact of the matter is Trutech is more than willing to invest your time and energy soliciting just as long as they don’t have to pay for it (although they will reimburse you for donuts or other products bought for soliciting purposes). Trutech likes employees to solicit so that can spend less on marketing/advertising, which in my opinion they do very little of anyway.

    Another issue is that Trutech will not pay for the most of the tools required to do the job well. They will not pay for snakes hooks, tongs etc., despite the fact that we deal with venomous snakes on occasion. They try not to pay for safety equipment. They will not pay for tools (drills, saws, hammers, etc.), although they will tell you that you need to have them to exclude/seal homes. Trutech also requires you to keep your work truck clean and organized but will not pay for the supplies to do so, saying that we should have enough pride in ourselves to keep our trucks clean. Some managers go so far as to inspect the engine compartment, to ensure that there is no grime under the hood.

    In my opinion Trutech’s three main underlying problems are:
    1) They do not value their employees, clients or really anything else beyond its monetary value and how much money it puts in their pockets.
    2) They fully expect to be loved, adored and praised by both employees and clients because it is an honor to serve Trutech, and if you don’t feel that way you are not a loyal employee or a Trutech customer, respectively.
    3) Trutech fully expects employees to invest their time, energy and money, particularly money to do everything that Trutech is not willing to invest their time, energy and money in. This includes but is not limited to:
    • Technicians being either an A/C or a P/C technician, when Trutech itself has a hybrid model, because “Trutech needs the guaranteed money of the pest control stops to pay its bills and the A/C jobs to grow and profit.” As if their employees don’t need to do the same.
    • Employees soliciting, so they don’t have to spend money on marketing/advertising
    • Employees attending unpaid meetings to save the company on shipping costs of paperwork.
    • Work at odd hours of the day, night, or week because, “technicians have nothing better to do,” but when you call a manager at odd hours don’t expect them to help you.

    The best two metaphors I have heard for Trutech are this: The first, that Trutech is a parasite like a tick. You don’t notice it at first but it slowly sucks the life and resources out of you. If you’re lucky it will just drop off eventually, but more likely it will leave you sick and diseased (i.e. and indescribably hatred for Trutech, that will take a long time to recover from).

    The second, Trutech is a cancerous growth in your life. It saps you strength, steals your bodies resources, makes you weak and sick to your stomach, it strains your relationships with you family and friends, your loved ones can only sit by and watch you deteriorate, and it will destroy the person you were if you let it. The only cure is to cut it out of your life and get rid of it all together.

    The truly sad thing is, Trutech could easily be so much more than it is and make so much more money doing it. There are quality people that work there, but Trutech is too busy pretending it has a sound business model to get out of its own way and let its employees do their job well and improve things for the company. In my opinion, Trutech wastes too much time tripping over dollars to pick up pennies, and pushing their employees away while doing it, to realize that if they invested in and valued their employees (like they expect their employees to do for Trutech) that they would not have to constantly waste money on perpetually training new hires, all the while losing customers who are dissatisfied because they never have the same technician taking care of them. Unfortunately, Trutech is too short sighted in their business model to become anything truly worthwhile, for either an employee or a customer.

    Advice to Management

    I gave them advice while I was there and was repeatedly told to quit if I was not happy. Trutech did not listen then and they will not listen now. This review is to save others from making the same mistake I did and wasting a part of their life on Trutech. In my opinion, Trutech should stop trying to get new employees still in training to put good reviews on Glassdoor, or resorting to having managers put good reviews; If you cannot hire people because you have bad reviews you should change the way you operate and not make up reviews to trick people.


  5. Helpful (1)

    "Wildlife Removal Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Greenville, SC
    Current Employee - Technician in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trutech full-time (More than a year)

    Pros

    I love working for this company. (Based on region) I have a very good working relationship with my manager. And even get my managers manager on the phone if need be. I can always use my management for any question and or help on jobs. Once again this is based on my location. The hours are not great, BUT time spent working is money in your bank.

    Cons

    Reaching higher management jobs are hard to reach, but do go to techs willing to put in the hours and the work.


  6. "Wildlife Removal Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wildlife Removal Specialist in Nashville, TN
    Current Employee - Wildlife Removal Specialist in Nashville, TN
    Doesn't Recommend
    Neutral Outlook

    I have been working at Trutech full-time

    Pros

    Freedom, recently added paid time off and holidays, schedule flexibility, ability to control pricing, and helpful team members in territory.

    Cons

    Territory expands accross 7,500 sq miles. Higher ups explain this creates more opportunity, this may be true but there are only so many hours in each day. No driving time pay. If you are a family oriented person, please beware, you will be sucked away from your family six days a week no questions asked.

    Advice to Management

    The call center must be more organized and the required education level for those positions must be increased. I would also suggest there be another tier between the technicians and distric managers.


  7. "Pleasant, but no walk in the park"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wildlife Tech in Charlotte, NC
    Current Employee - Wildlife Tech in Charlotte, NC
    Recommends
    Positive Outlook

    Pros

    Company vehicle, company phone, company equipment. Excellent pay if you can sell.

    Cons

    Hours and be a little off the wall at times.

    Advice to Management

    None. Management is great when it comes to listening.

  8. Helpful (1)

    "Great people to work with. Great job if that is really wanted to do."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wildlife Removal Specialist in Charleston, SC
    Former Employee - Wildlife Removal Specialist in Charleston, SC
    Doesn't Recommend
    Positive Outlook

    I worked at Trutech full-time (More than a year)

    Pros

    Great learning experience. Sales training and experience. Company medical benefits and 401K. Great bosses who were willing to help all along the way. Friendly & great staff to work with.

    Cons

    Working long hours completing or fixing the previous technician's work. The first 4 months I was employed at Trutech, I spent my entire time fixing work or working for no commission in order to maintain customer satisfaction. I was never compensated even for overtime because it was a draw-against-commission paid job. I would get work-elated calls in the middle of the night that I would have to answer and/or call back. Trutech does not have a bill collecting department, the technicians have to collect as well as make new sales. Sometimes customers would never pay monthly bill, so that meant the technician never got paid on his or her work. High turnover rate, but a great first job to have and it works well for a lot of employees, just not most. Not a lot of personal time so that is why one must love this field in order to strive in it.

    Advice to Management

    Management were great at least in my experience. Sales and management advice received in training was very useful. Great learning experience. Friendly call center and support team.


  9. Helpful (1)

    "One of the few honest animal removal companies out there."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wildlife and Animal Control Technician in Tampa, FL
    Former Employee - Wildlife and Animal Control Technician in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Trutech full-time (More than a year)

    Pros

    You can work at your own pace. If you are a salesman and a technician you will do well. If you work hard, you tend to be compensated well.

    Cons

    Not much room for growth unless a district manager moves up or quits. As the company grows more, opportunities will be better. Like any sales job, the economy drastically affects your paycheck.


  10. "the truth of the matter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tallahassee, FL
    Former Employee - Anonymous Employee in Tallahassee, FL
    Recommends
    Approves of CEO

    I worked at Trutech full-time (Less than a year)

    Pros

    competitive salary and it fosters an area for self motivated people to work.

    Cons

    better training is needed to help transition those who dont really have much experience in pest control.


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