Truwest Credit Union Reviews | Glassdoor

Truwest Credit Union Reviews

Updated October 3, 2017
15 reviews

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3.9
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Alan Althouse
1 Rating

15 Employee Reviews

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  1. "Great Company Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Truwest Credit Union part-time

    Pros

    A great company environment which truly cares about the well-being of their employees. Always personal and professional development opportunities and authentic encouragement to be the best that you can be.

    Cons

    There are no downsides to working at TruWest.


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employees were awesome, management was good, pay wasn't bad. Bonuses and pay raises annually.

    Cons

    There were no real cons to working at this place. Maybe a good ole boys type atmosphere,but it wasn't to bad. Loyalty was given to those that had been there a while.

    Advice to Management

    Keep up the good work. This was a good company to work for that genuinely cared about its employees and members. No real advice needed.

  3. "Great credit union with above average salaries and good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Staff in Tempe, AZ
    Current Employee - Operations Staff in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Truwest Credit Union full-time (More than 8 years)

    Pros

    The salaries are above the market and you cant beat the benefits. Ive been here 8 years.

    Cons

    Promotes from within but some areas have very litte growth. There could be more opportunities to go outside the box as it is a conservative atmosphere.

    Advice to Management

    More opportunities to cross train would be much appreciated.


  4. "Teller I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller
    Current Employee - Teller
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Truwest Credit Union part-time (More than a year)

    Pros

    Once you get all the skilld down it's an easy and laidback job, referral goals are reasonable compared to other credit unions and banks. Not as pressured towards sales and allows for a friendly environment

    Cons

    Out dated systems and unnecessary processes that need improvement, such as the website and technology used. Training is excessively boring for 2 weeks.

    Advice to Management

    Improve the technology, such as programs used for teller work. Also, being clear on what department handles what, is needed. No one knows who does what.


  5. "Teller I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Truwest Credit Union full-time

    Pros

    Good benefits, Good pay, a lot of incentives

    Cons

    Company goals, miscommunication,


  6. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Truwest Credit Union full-time

    Pros

    Good work and life balance

    Cons

    disharmony between departments at highest levels

    Advice to Management

    stop the fighting between departments


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer II in Tempe, AZ
    Former Employee - Network Engineer II in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Truwest Credit Union full-time (Less than a year)

    Pros

    This was one of the best companies that I have worked for. Great, small town, laid back atmosphere. Everyone knew each other, and you didn't feel like just a number. Actually saw the difference your job made.

    Cons

    Quarrels between departments made it feel like high school sometimes. Departments focused on the monetary value more than the long term in a lot of instances. Stated that we were "paid to support the equipment" regardless of how many issues we knew it would have. Also need more employees in various departments to support some of the workload.

    Advice to Management

    Would like to see management actually take the employees opinions seriously instead of asking for them as a formality. They are the ones supporting it and know what may be best. The point is to talk it out. Don't be so quick to dismiss and listen to your employees. Retention would go up 10x fold.

  8. Helpful (1)

    "Decent place to work. Pays well. Not enough support from upper management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Scottsdale, AZ
    Former Employee - Assistant Branch Manager in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Truwest Credit Union full-time (More than 10 years)

    Pros

    Good pay. Friendly Co workers for the most part. Decent operating hours. Small company feel. Easy to get to know other people.

    Cons

    Petty squabbles between departments. Little ability to communicate concerns, and when you can, it falls on deaf ears. A lot of processes are inefficient.

    Advice to Management

    Support your managers. Allow them to manage their departments. Trust the people you hire.


  9. "Great workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Everyone is great. Easy to work with. No problems with coworkers.

    Cons

    None that I could think of


  10. Helpful (2)

    "Decent "passing through" job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative II in Tempe, AZ
    Former Employee - Member Service Representative II in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Truwest Credit Union full-time (Less than a year)

    Pros

    -Outstanding Training Department
    -Great colleagues- willing to help
    -Jean day Friday (Headquarters not branches)
    - Pay is decent ($17)

    Cons

    -Outdated programs/procedures
    -No opportunity for growth
    -Micromanaging (Call Center)

    Advice to Management

    Micromanaging does not boost team moral.


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