Tucows Reviews | Glassdoor

Tucows Reviews

15 reviews

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4.0
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Tucows President, CEO, and Director Elliot Noss
Elliot Noss
10 Ratings

15 Employee Reviews

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  1. Helpful (5)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Phoenix, AZ
    Former Employee - Sales Representative in Phoenix, AZ
    Recommends
    Neutral Outlook

    I worked at Tucows part-time (More than 3 years)

    Pros

    This company is client/employee focused, you could work from home and still make decent salary.

    Cons

    It is completely commission based, if you strive hard to develop a disciplined approach to sales you will make it, entry level sales agent will find it difficult to breakeven without much experience in this job.

    Advice to Management

    management should consider paying some form of salary/commission and invest in more training for the entry level recruits


  2. Helpful (4)

    "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Easy going and laid back culture.
    - Working in an exciting industry

    Cons

    Hard to move up and get noticed.

  3. Helpful (3)

    "Great place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Tucows full-time

    Pros

    Lots to learn in an interesting industry

    Cons

    It can be difficult to move up or gain more responsibility.


  4. Helpful (4)

    "Comfortable place to work with a great employee culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interface Developer in Toronto, ON (Canada)
    Current Employee - Interface Developer in Toronto, ON (Canada)
    Recommends
    Neutral Outlook

    I have been working at Tucows full-time (More than 3 years)

    Pros

    Work-life balance is wonderful. Most of the bosses are fantastic, open and inviting. Employee culture is super friendly and inclusive, and as involved as you want it to be without being pushy. The starting amount of vacation time is decent. The readiness to supply needed equipment is good. Flexible hours, and being able to work from home is a really nice feature.

    Cons

    Teams work in almost complete isolation from each. Micromanagement has decreased recently but still needs some improvement. Needed empty or new positions take too long to fill, often forcing employees to work too quickly causing quality to suffer, or put off needed tasks. The open floor plan is horribly distracting and loud, and space is too cramped after recent growth. Benefits package leaves much to be desired.

    Advice to Management

    Consider creating more private areas for working so that impromptu "hallway" discussions don't disrupt the people nearby, and redistribute space so that certain areas aren't so cramped (and therefore noisy).


  5. Helpful (2)

    "A great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Toronto, ON (Canada)
    Current Employee - Marketing in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Great people. Most people you work with are friendly and willing to help!
    - Most of the employees genuinely like what they do and what they're working on.
    - The brands you work on actually make an impact on people's lives
    - food trucks every month, fruit in the break room and great holiday parties

    Cons

    - communication between departments needs to improve
    - the office space is cramped but has a lot of potential


  6. Helpful (4)

    "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It's all about the people who work there. Employees are very friendly and still holds on to "startup" feel.

    Cons

    The work itself can be disorganized and you're expected to do many things at once in an ever changing atmosphere. Pay is lower for well deserving employees

    Advice to Management

    Please learn go value the employees that make the company run. Whether this is via higher pay(which would really only put them up to par with standards for the title). Learn to not overwork the enthusiastic few or they will leave when they feel unappreciated


  7. Helpful (2)

    "Always a challenge and always learning new things..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Toronto, ON (Canada)
    Current Employee - Customer Service in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've always been challenged in my role and love the freedom to tackle challenges even if they aren't directly part of my formal role. There have been growing pains along the way, but I've found that those with good intentions eventually prevail which has lead to a really positive environment in the long term.

    Cons

    Growth brings growing pains. Sometimes it takes a while for the people to catch up to the problems and that can lead to firefighting and confusion. The team is smart, so it always gets sorted out, even if it takes a while.

    Advice to Management

    Let your people lead! Give them the tools they need and be there when they need support and then get out of the way.

  8. Helpful (3)

    "A great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Content in Toronto, ON (Canada)
    Current Employee - Director of Content in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tucows (More than 5 years)

    Pros

    A growing company with a lot of runway. The work is interesting and we work in interesting and, in some cases, exciting fields.
    All levels of management are accessible, right up to the top, to all levels of employee. There are some great opportunities for advancement within the company.
    Tucows is an inclusive environment where disrespect for people is not tolerated.
    In my experience you get the autonomy to do things without someone looking over your shoulder but guidance, a sounding board or direction is there for the asking when needed.
    The company legitimately cares about the people that make it what it is.
    Tucows is an established company but there's a certain start-up approach and buzz surrounding some brands and projects.

    Cons

    Health care benefit package isn't great. Rather than covering expenses for things like dental care or glasses, the employee pays out of pocket and claims the money back. This "health spending account" (HSA) has the benefit of 100% coverage, near instant reimbursement and flexibility of costs covered, but it's not hard to exhaust the amount available and end up paying out of pocket.

    Advice to Management

    Take a long look at certain long-established departments that resist change. Too often, it feels like that's where good ideas go to die. Communicate more regularly with the team at large to get everyone pulling in the same direction.


  9. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours, smart people, innovative.

    Cons

    Busy but that can be a good thing.


  10. Helpful (1)

    "Google-esque but without much control"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Toronto, ON (Canada)
    Former Employee - Customer Advisor in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tucows full-time (More than a year)

    Pros

    The people are amazing. The work culture is Google-based - shoes off, patio BBQ, foosball, social teams, and TONS of snacks. Very relaxed attitude to creativity and personality. Quick to promote and recognize talent, open communication between management and staff. Good at targeting weaknesses and actually helping the employee to improve.

    Flexibility to choose your hours and to work from home. Excellent work-life balance for those who maintain several extracurriculars.

    Again, can't say enough good things about coworkers. Friendships are maintained outside of office hours, and I've even seen a few relationships bloom!

    Cons

    This is a small company that is rapidly expanding and doesn't quite know how to. It's trying to keep small-business practices but needs to change its management operating systems to account for fast growth and change. Great for the company, less so for the management, even less for the employees who catch the brunt of the management's stress.

    The growth that the company is experiencing is leading to a few communication errors between upper and middle management, and the employees get the short end of that stick. There's a lot of stress as the number of customers grows and the number of employees stays the same.

    Training is an area that can definitely be improved upon. Not a lot of the training was actually applicable to the job, and the training was done by an outside hire who had zero experience in the actual job.

    Advice to Management

    Hire a trainer that knows the business; that's more important than any training credentials. Consider hiring an outside firm to consult on how to grow with control.


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