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Tucows Reviews

Updated January 17, 2018
61 reviews

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3.7
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Approve of CEO
Tucows President, CEO, and Director Elliot Noss
Elliot Noss
37 Ratings

61 Employee Reviews

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Pros
  • Great work-life balance, and you have the room to grow and make a difference (in 8 reviews)

  • As someone with a young child and living an hour from the office, I am also thankful for the ability to work from home from time to time (in 7 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "An incredible team with a startup mentality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Product in San Francisco, CA
    Current Employee - Head of Product in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tucows full-time (More than 5 years)

    Pros

    Ting is a bit unusual on more than one front. We are a startup backed by a stable parent company. We've worked hard to break outside the status quo in an industry nearly defined by bureaucratic paralysis. And a lot of our team are based in Toronto at St. Catharines, Ontario, even though all of our customers are in the United States.

    Maybe all that unusualness helps create the slightly weird, definitely awesome environment that is Ting (and our parent company, Tucows). You'll find some of the hardest-working, smartest folks you'll ever have a chance to work with here. There's a decided lack of bureaucracy, which can leave a lot of room to define your own path (and although it was tough for me to really figure out that path in the beginning, it ultimately allowed me to create what is pretty much my dream job).

    Cons

    We're a lean team that sometimes has tough deadlines, but there's a camaraderie that comes from that, that we're all in this together. We operate in a hilariously bureaucratic industry, but that's given us room to break more than a few barriers and be the first to launch some awesome stuff. And sometimes our phobia to that bureaucracy also causes us to leave out some of the helpful structure that can help folks (especially those new to Ting). There'a lot more awareness of that today than there was even just a year or two ago, and the momentum there is heading firmly in the right direction.

    Advice to Management

    It can be tough to still keep a startup mindset as we get bigger, but keep fighting for that agility. At the same time, keep working to figure out where a little bit of structure can go a long way in helping folks mesh with the team and hit the ground running when they join.


  2. "Fun company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tucows full-time

    Pros

    Working with a great group of smart people. Free lunch Fridays. Non-micromanagement

    Cons

    not very many cons here.

  3. "Great company with great people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tucows full-time

    Pros

    The employees really care about each other
    The company is extremely innovative
    The CEO is a really thoughtful leader
    The company is growing quickly, but not too quickly

    Cons

    Just growing pains . . .

    Advice to Management

    Don't forget to celebrate the victories along the way


  4. Helpful (1)

    "A great place to advance your career in 2012 / 2013"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tucows full-time

    Pros

    Offers amazing customer service to customers. Strong support for members of the customer service team.

    Cons

    Not on a subway line and parking can be expensive. Ride a bike!

    Advice to Management

    Management has an open door policy. If I had something to say, I'll say it to them. :)


  5. Helpful (1)

    "Amazing Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Developer in Toronto, ON (Canada)
    Former Employee - Senior Developer in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tucows full-time (More than 5 years)

    Pros

    - No micro managing
    - Lots of freedom and trust in your abilities
    - Great benefits and travel opportunities
    - Fantastic inter-company opportunities to move up and increased responsibilities

    Cons

    None...I mean there are always ways to improve things, but no need to be greedy. The environment here is better than any other company I've worked at.


  6. Helpful (4)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Advisor in Toronto, ON (Canada)
    Current Employee - Support Advisor in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tucows full-time (More than a year)

    Pros

    Tucows is the definition of a positive work environment. Managers respect and encourage innovation, and they actually act on suggestions to improve the user experience.

    Cons

    If you're looking for an easy job where you can coast, you won't last long here. Tucows requires a passion for what you do. Side Note: A lot of the negative reviews about Tucows were based on a manager who no longer works here.

    Advice to Management

    Keep up the great work!


  7. Helpful (2)

    "Manage key account across North America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Tucows full-time (More than a year)

    Pros

    Excellent work life balance
    Supportive Management

    Cons

    Slow to change to market needs

    Advice to Management

    Speed to market

  8. Helpful (3)

    "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Saint Catharines, ON (Canada)
    Current Employee - Customer Advisor in Saint Catharines, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tucows (Less than a year)

    Pros

    Best place iv ever worked. Willing to work with you towards advancement and honest

    Cons

    There are none at all

    Advice to Management

    n/a


  9. Helpful (5)

    "A great place to work and learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Toronto, ON (Canada)
    Current Employee - Anonymous in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tucows full-time (More than 8 years)

    Pros

    A good environment to learn and add skills to the ones you already have.

    Not a lot of micro managing, they trust that you know what you are doing.

    Very friendly staff and upper management, a family feel, very supportive.

    There is always something new to learn and embrace.

    Education fund.

    Lots of vacation time.

    Relaxed but work hard environment.

    Good work/life balance, very respecting of challenges that come up at work and in personal life.

    A lot of good, talented people work at this company.

    Cons

    Communication between departments could be better, there is a lot of break down in this area and if communication was better issues could be resolved quicker and more efficiently.

    It is starting to get cramped in the office for space, it can be distracting to focus and challenging at times moving around the office.

    Advice to Management

    More communication between departments is needed when it comes to projects that more than one department is working on.


  10. Helpful (2)

    "Amazing company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Tucows full-time

    Pros

    Everyone is very friendly and supportive.
    The company value's you and your talents.
    Good work / life balance

    Cons

    The main office is a bit small and could use a bit of an update.


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