Tucows Reviews | Glassdoor

Tucows Reviews

Updated August 13, 2017
44 reviews

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3.3
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Tucows President, CEO, and Director Elliot Noss
Elliot Noss
25 Ratings

44 Employee Reviews

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  1. Helpful (2)

    "Poor experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    I no longer work there

    Cons

    Management did not work with staff to ease workloads. Led to exodus of employees.


  2. Helpful (1)

    "Not exciting but a stable company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Tucows full-time

    Pros

    Great employees to work with. Access to public transportation. Location is convient to highway access, though traffic may be congested at times. Pay is relatively good, but high work expectations reflect the level of pay.

    Cons

    No job security. No recognition of employee effort. Frustrating work environment, Poor communication. Low employee morale. Difficult to work with management. This company had lots of potential but change is slow and upper management is slow to respond.

    Advice to Management

    Better staff/management communication is essential to morale.

  3. Helpful (5)

    "Customer Service Department Run Really Badly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Toronto, ON (Canada)
    Current Employee - Customer Advisor in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tucows full-time

    Pros

    - stable hours
    - company is reputable
    - great benefits
    - free fruit throughout the day
    - knowledgeable and caring team leaders
    - Nice offce chairs
    - friendly receptionist
    - cake sometimes
    - will look good on a resume due to the industry being covered (mobile Android services in particular)
    - Great opportunity to use as a stepping stone to a better career somewhere else
    - nice patio to sit on during breaks complete with a BBQ

    Cons

    - non competitive salary
    - shift work that does not respect family life balance
    - vindictive "political" management that treats (terrorizes) front line staff with a lack of respect while putting up a veneer of respectability to those management reports to.
    - Feeling that it's much better to keep your mouth shut than offer any input at all
    - Offering input will often end up giving you a bigger workload with no thanks or extra pay. Or fired.
    - performance reviews/manager meetings that are "set ups" (it's predetermined if your review is going to be "good" or "bad" even if you ARE doing "good" or "bad". Your work reviews are often based on office politics rather than actual metrics. Reviews based on management petty personal likes and dislikes rather than actual performance even when being reviewed by caring team leaders
    - being expected to work every single Holiday by department management with a complete lack of respect for family life balance
    - Customer Advisors often miss staff appreciation parties and staff events - ironically due to having to work (parties that could have been scheduled when everyone was off). The "appreciation" parties are scheduled to fit the downstairs developers departments schedule, as well as management's schedule. The scheduling needs of those upstairs is ignored.
    - Huge gulf between downstairs developers and upstairs Customer Service Advisors in terms of (feeling of) respect, pay and overall treatment
    - call centre type setup. A distinct feeling that staff are not looked at as professionals but as McCall Centre Employees by both management and downstairs half of the company
    - new processes introduced with little to NO training at all. Staff expected to instantly understand new processes despite lack of product training. Failures in terms of customer satisfaction passed onto/blamed on front line staff and team leaders by senior management rather than taking responsibility for THEIR failures
    - very little room to advance despite promises of implementing a better advancement structure
    - lack of appreciation from Management
    - the feeling that one can never "do enough", even when giving one's all
    - Being asked to come in at 7 in the morning for staff meetings by department management when shift doesn't start until 12 (senior management starts at 8, very convienient. For them)
    - fellow colleagues that for the most part are "putting in their time for a cheque" rather than being excited to go to work
    - constantly berated when doing things wrong, ignored when doing really great things
    - almost no communication between upper elechon management and upstairs staff. All communications handled through one senior manager. A feeling of not only being disconnected from the rest of the employees downstairs, but also of not being considered as important

    Advice to Management

    Tucows is currently seen as a stepping stone to bigger and better places. Start treating your staff properly.


  4. Helpful (6)

    "Customer Service department needs new management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in Toronto, ON (Canada)
    Former Employee - Technical Support Analyst in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tucows full-time (More than 3 years)

    Pros

    -Great company for developers and engineers (but not other departments).
    -Daily fruit provided to employees
    -Great social events

    Cons

    -The management (Directors) of customer service team run the team like boot camp. Feels more like a call centre environment rather than a support environment. Not much respect or recognition is given to employees. It's their (management's) way or the highway.
    -No room for growth. If you do wish to progress in your career, you are not given a chance. Sometimes I have seen examples of employees being held back by management intentionally as they require their resources else where.
    -Company doesn't reimburse you for taking courses.
    -Horrible schedule
    -Biased reviews. No metrics to go by.
    -Always try to do more with less. Consistently understaffed.
    -Favouring some employees over others
    -Stressful environment with back to back calls.

    Advice to Management

    Reshuffle management. As long as the same directors are around, not much will change.


  5. Helpful (11)

    "Worst place i ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Saint Catharines, ON (Canada)
    Former Employee - Customer Service Representative in Saint Catharines, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at Tucows full-time (More than 3 years)

    Pros

    Occasional free food.
    Clean office with nice equipment.

    Cons

    Predatory and exploitative employment practices.
    Constant mind games played management.
    Harassment by management who are act especially creepy with female employees.
    Terrible culture though they constantly boast how good it is. Clueless.
    Employees who do the least work are promoted based on favoritism and no actual legitimate performance reviews.

    Advice to Management

    Full house cleaning of upper and middle management is required.


  6. Helpful (2)

    "If you are on the phones your no one"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in St. Catharines, ON (Canada)
    Former Employee - Customer Advisor in St. Catharines, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The wage is very competitive

    Cons

    they fire people here like nothing. Like 30-40 people at once, and often. Medical note was the only thin keeping me there.

    Advice to Management

    Treat people like humans not numbers.


  7. Helpful (3)

    "Product Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    The company is always working to acquire more firms and there is a culture of teamwork among the middle management and lower level employees. The startup culture can be fun at times.

    Cons

    The leadership is often distant and negative in feedback. Satellite offices and teams are often ignored. A lot of emotional abuse comes from the top down. Heavy churn rate among support and product teams. Marketing and HR are pretty constant. Sadly their start-up culture means if you work hard and get a good review, more work will be put on you without benefit or stock offerings. Lots of people do 1-2 years until they learn they get better benefits elsewhere. No 401K was offered. -_-

    Advice to Management

    Elliot is an active CEO but he isn't hands on with products or teams during new launches. Leading to teams stumbling and leadership and Elliot coming in and yelling. Causing good people to shut down and leave, or just build walls around themselves to protect one's job. He is often thinking about the next best thing and that's good some of the time. But often products are launched without proper guidance from leadership. He and his leadership team seem to let products sink or swim. Without working out kinks and making them better. Leaving the customer to suffer.

  8. "Awful company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Toronto, ON (Canada)
    Former Employee - Customer Service Representative in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Tucows full-time (More than 3 years)

    Pros

    free lunch every once in a while i guess is a pro? Laughable when compared to other benefits comparable companies offer.

    Cons

    The whole culture in this company is toxic. While the CEO is nice he is completely disconnected with his teams and what is going on. VP is literally a thug and a bully and if he worked anywhere else would have been let go a long time ago. There are no growth opportunities for anyone coming in on the ground floor, middle management positions are offered to literally anyone but come with no real value or continuous learning opportunities. Favoritism and harassment is rampant and HR basically is a tool for the VP or management to further bully individuals.

    Advice to Management

    Take a good long look at the bad reviews on here, many of them have something in common identifying your VP as an all around terrible individual.


  9. "Talks the talk, but doesn't walk the walk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support in Toronto, ON (Canada)
    Current Employee - Support in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Tucows full-time

    Pros

    Lovely team members, great vacation policy and free lunches from time to time.

    Cons

    Lazy and gossipy management
    False claims of 'room to grow' and advancement when in reality there is no possibility of this
    Horrible hours in support and favoritism as to who gets the best shifts
    Overworked and underpaid staff memebers

    Advice to Management

    Needs complete restructuring within support, was able to see the holes within my very short stay with Tucows


  10. "Not a place to grow in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tucows full-time (More than a year)

    Pros

    - good access to public transport
    - regular town halls

    Cons

    - get to be promoted only if you fall in the right crowd
    - very toxic workplace, everyone is within a band to hang out with and find a comfortable place for talking behind others, better be lucky enough to fall under a management gang otherwise people make your effort not visible to managers
    - unbelievably unprofessional managers and VPes, the CEO is a nice guy and an exception, there is no plan, road map, one-on-ones, reviews, nothing a
    - no single sign of being part of a team if you want to focus on the work and not the people
    - People slack the work regularly, you know why? because managers do not know what is really going on

    Advice to Management

    leave.


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