KEY NOT FOUND: coverImgAlt
Logo
See All Photos

Tucows

Engaged Employer

Tucows

Add a Review

Tucows Employee Reviews about "no room"

Updated Jun 21, 2020

To filter reviews, or .

Found 6 of over 162 reviews

4.0
79%
Recommend to a Friend
90%
Approve of CEO
Tucows President, CEO, and Director Elliot Noss
Elliot Noss
109 Ratings
Pros
  • "flexible hours and work from home days - pretty self-explanatory(in 25 reviews)

  • "Good work life balance, nice ppl(in 16 reviews)

  • Cons
  • "Support can run like a typical call centre(in 7 reviews)

  • "The day to day work flow was very repetitive, no room for growth, felt like ground hog day(in 6 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Choose a different language and keep reading other reviews.

    Reviews about "no room"

    Return to all Reviews
    1. 4.0
      Former Employee, more than 3 years

      Solid Company

      Feb 20, 2019 - Business Development Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, excellent benefits, solid pay, allowed you to be your own boss, option to work remote was a nice benefit

      Cons

      The day to day work flow was very repetitive, no room for growth, felt like ground hog day

      Be the first to find this review helpful
    2. 2.0
      Current Employee, more than 3 years

      Could be better

      Jun 21, 2020 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - work from home option even before the pandemic - cool coworkers - free food when in office

      Cons

      - management needs work. A LOT of work. It’s hard being completely open with management about issues since job security is non existent. - “seniors” which are the supervisors lack diversity. Mainly white males and not enough women or people of colour. This is really showing of a company especially at a time like this. A BLM post does not suddenly fix your diversity issues. -no opportunities for growth. Yearly raises are literal pennies even if you have done well throughout the year. - management again. - the CEO is basically a ghost we hear about every once in a while. - clear priority goes out to their Toronto office. No room for growth in their St. Catharines office. The building is outdated and frankly seems unsafe. - their best employees still don’t feel as such. There’s not enough gratitude and if there is, it’s all words. The company is well off enough to give more to the employees rather than slashing customers bills for absolutely no reason. - you will feel overworked immediately when you start the job

      Continue reading
      5 people found this review helpful
    3. 1.0
      Current Employee

      Don't Drink the Koolaid

      Apr 20, 2020 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefit's package (although that has also become less enticing than it once was)

      Cons

      Culture Poor Management No Room to Grow Lack of Transparency Once upon a time this company was amazing. They cared a deep amount for those they hired and put a lot of effort into training and keeping agent's happy. They knew happy agent's meant happy customer's. As the years moved on the company has lost sight of that and become just like every other call center. You will be told you are an adult yet micromanaged at every turn. You will quickly notice that same micromanaging isn't there if you are struggling, you will not get the help you need and instead you will be told to "figure it out". Alternatively, you will be sent to a senior for guidance, but with an already heavy plate there's only so much they can do. Supervisor's are already spread thin and no time to assist or educate agent's when they are struggling. QA falls on their shoulder's when it should be the job of the manager's of each agent. The training period is no longer taught by educated training professionals, instead they let those individual's go, and that role also fall's upon the supervisor's shoulders. Those of which, depending on the office you work in, would be best of not teaching new hires as they themselves are not caught up on all relevant information. Not only that, training has been cut time and time again, leaving new hire's with large gaps in knowledge and no help from management to bridge those gaps. Be warned, if you want to move up anywhere in the company you must work in the Toronto office. The difference in the treatment of those in Toronto and those in St. Catharines is very noticeable. You're better off working in Toronto as they get a larger starting wage than those in St. Catharines despite doing the same job. There is a constant need for new agent's but instead management keeps letting people go without hiring any one to replace them. Manager's seem to do nothing.. I honestly don't know what the manager's do besides listen to employee complaint's yet do not fix the issues. Everything you'd expect a manager to do is taken up by the supervisor's. At the end of the day, the job pays well for the area. But do not believe these positive reviews. Under the new management there have been many occasion's where us agents are asked to fill out positive reviews just before people are let go to keep scores up. If you are okay with a job just being a paycheck and do not wish it to be anything more you will do well, but take note that you should trust no one. Everyone is out for themselves and constantly worried about their job security here, so people will not hesitate to throw you under a bus. The company seems to live through past glories, leaving much to be desired when it comes to positive employee morale.

      Continue reading
      9 people found this review helpful
    4. 2.0
      Former Employee

      Lost their way

      Apr 9, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Excellent benefits(HSA and LSA) - Work from home - No dress code

      Cons

      - Customer advisors are treated with no respect and are just number on a sheet to management and exec's. - Call centre culture has taken over and there is no trust in advisors. - No room for advancement

      Continue reading
      11 people found this review helpful
    5. 1.0
      Former Employee, more than 3 years

      Customer Service department needs new management

      Sep 22, 2014 - Technical Support Analyst in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Great company for developers and engineers (but not other departments). -Daily fruit provided to employees -Great social events

      Cons

      -The management (Directors) of customer service team run the team like boot camp. Feels more like a call centre environment rather than a support environment. Not much respect or recognition is given to employees. It's their (management's) way or the highway. -No room for growth. If you do wish to progress in your career, you are not given a chance. Sometimes I have seen examples of employees being held back by management intentionally as they require their resources else where. -Company doesn't reimburse you for taking courses. -Horrible schedule -Biased reviews. No metrics to go by. -Always try to do more with less. Consistently understaffed. -Favouring some employees over others -Stressful environment with back to back calls.

      Continue reading
      9 people found this review helpful
    6. 1.0
      Current Employee, more than 1 year

      Not Recommended

      Jun 13, 2018 - Customer Support in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Decent pay - Comprehensive benefits - Monthly catered lunches in office - Work from home after 6 months

      Cons

      - 6 months of probation - Very disorganized & inexperienced management - Almost no room for growth - Lack of transparency

      Continue reading
      8 people found this review helpful
    Viewing 1 - 6 of 6 English Reviews

    Popular Careers with Tucows Job Seekers

    JobsSalariesInterviews

    Work at Tucows? Share Your Experiences

    Tucows logo
    or