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Tufts Health Plan Reviews
Updated Mar 24, 2023
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Found 402 of over 443 reviews
76% Recommend to a Friend
91% Approve of CEO
Found 402 of over 443 reviews
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Recommend to a Friend
Approve of CEO
Thomas Croswell
166 Ratings
Top Review Highlights by Sentiment
Pros
- "Very willing to promote internally, good pay, clear guidance, many internal programs to take advantage of." (in 11 reviews)
Cons
- "Poor Management, once in member services, hard to get out and move to another department Very clicky, micromanaged" (in 15 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Tufts Health Plan and is not affected by filters.
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- Former Employee, more than 10 years★★★★★
Pros
Great place to work great people
Cons
No Cons great place to work
- Current Employee, less than 1 year★★★★★
Pros
Culture is great. Leadership listens to nurses’ concerns and tries their best to make necessary changes.
Cons
It seems thats workload tend to fall on the nurses’ shoulders.
Continue reading - Former Employee★★★★★
Stressful with customer servicer, but great coworkers
Mar 12, 2023 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
coworkers are nice and understanding, more time in between calls to take breaks compared to other jobs for customer service rep.
Cons
it is a customer service job, you will have an angry person calling in yelling at you, can stress you out
- Former Employee, more than 1 year★★★★★
Pharmacy Tech
Mar 14, 2023 - Pharmacy Utilization Management in Watertown, MARecommendCEO ApprovalBusiness OutlookPros
Good company to work for.
Cons
Cubical work and Repetitive work
- Current Employee, more than 3 years★★★★★
Great Compensation
Feb 1, 2023 - Sr Program Coordinator in Boston, MARecommendCEO ApprovalBusiness OutlookPros
Probably the best salary I'll ever receive. Employees are compensated well.
Cons
Not the most ideal work environment
- Current Employee★★★★★
Pros
Unlimited time off, good benefits
Cons
Management is not well organized.
- Current Employee, more than 1 year★★★★★
Software needs updating
Jan 25, 2023 - Provider Information Specialist in Canton, MARecommendCEO ApprovalBusiness OutlookPros
Health insurance benefits, remote work
Cons
Company uses multiple redundant software systems to accomplish the job. Inter-department cooperation needs improvement.
- Former Employee, more than 3 years★★★★★
If you enjoy nepotism work here
Dec 25, 2022 - Claims Data EntryRecommendCEO ApprovalBusiness OutlookPros
Great health insurance, 401k, dental, and the offices are beautiful
Cons
Micromanaging, antiquated working methods, and toxic culture.
Continue reading - Former Employee, more than 8 years★★★★★
Good entry level
Dec 31, 2022 - Appeals and Grievances Specialist in Watertown, MARecommendCEO ApprovalBusiness OutlookPros
Good entry level experience offered
Cons
Won’t be promoted internationally, you will have to leave to get a promotion or significant raise
Continue reading - Former Employee★★★★★
Pros
Loved the fast paced projects and changes to better the members experience with health insurance.
Cons
Merged to form a new umbrella organization with another regional health plan.
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Tufts Health Plan Reviews FAQs
Tufts Health Plan has an overall rating of 3.9 out of 5, based on over 443 reviews left anonymously by employees. 76% of employees would recommend working at Tufts Health Plan to a friend and 59% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
76% of Tufts Health Plan employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Tufts Health Plan 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Tufts Health Plan to be career development, coworkers, benefits and the cons to be senior leadership, culture, management.
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