TurnKey Vacation Rentals Reviews | Glassdoor

TurnKey Vacation Rentals Reviews

Updated Jun 6, 2019

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Found 128 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
61%
Recommend to a Friend
84%
Approve of CEO
T.J. Clark
105 Ratings
Pros
  • "Fast paced and exciting growing industry in Vacation Rentals(in 15 reviews)

  • "If you're open to new challenges and a fast paced environment, TurnKey can be a great fit(in 9 reviews)

Cons
  • "TurnKey makes changes quickly, so you need to be able to adapt quickly(in 15 reviews)

  • "Growing pains - TurnKey can fall short on internal & external resources that are essential to keep on pace with the company's growth(in 13 reviews)

More Pros and Cons
  1. Helpful (2)

    "Great job and company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TurnKey Vacation Rentals full-time for more than a year

    Pros

    Ability to make changes and be rewarded for hard work

    Cons

    Communication at times is lacking

    TurnKey Vacation Rentals2019-05-21

    TurnKey Vacation Rentals Response

    June 11, 2019Generalist, People Operations

    Thanks for the review. We are happy that you enjoy working here and we hear your feedback. Creating clear processes for effective communication is something we continue to work on and hope you are seeing improvement.

  2. Helpful (1)

    "Great Group of Caring Folks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Not Important 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TurnKey Vacation Rentals full-time for more than a year

    Pros

    This is a company filled with some of the most creative and brilliant minds I have ever met. The work locations can be flexible depending on the position and the pay level is great. Very innovative team always looking for a way to make improvements, if you don't like change this is not the company for you. I have been with the company for over two years and while it can be fast-paced have made some amazing friends...

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    Cons

    Communication has been a challenge, although the executive team are working to improve this area. There are times you feel like you are flying blind as the forward looking vision is not communicated as concisely as it could be.

    Advice to Management

    More career development needed and clear cut promotional pathways need to be presented, many don't know how or when they can move forward and end up dropping out instead of moving up.

    TurnKey Vacation Rentals2019-06-06

    TurnKey Vacation Rentals Response

    June 11, 2019Generalist, People Operations

    Thank you for sharing your insights. We are happy that you have met some great people here. We try to hire the best and brightest and keep a culture that fosters creativity and innovation. TurnKey has grown so fast and we love when our employees can grow with us. Developing a more ...

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  3. Helpful (3)

    "This company had a great start, and failed the people who gave the most. I cannot recommend working here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Director in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TurnKey Vacation Rentals full-time for more than a year

    Pros

    There are some wonderful, talented people with great vision here, unfortunately, they tend to hire cancers at times and are slow to recognize them. The vision of the company and the concept is outstanding and I loved them.

    Cons

    Beware, you can literally be the best the company has to offer, win award after award and then be terminated on a whim. There is a new dark element to this company that whether you get "employee of the month" for the entire company 4 months ago, or "region of the quarter...and next month" it doesn't matter. There's a new HR regime in town that is impractical and unsophisticated. I was terminated for results of an...

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    Advice to Management

    Well......appreciate when a guy gets up at 3:30 every morning to set your market and works 14-18 hours a day for 7 days a week and then don't let someone in HR trying to prove their worth lose them. Creating a culture isn't easy in a stressful work environment like this and having fun is crutial to keeping it together. Honestly, I lost some I tried to keep but it was too much for them. Then recruitment and replacement...

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    TurnKey Vacation Rentals2019-06-05

    TurnKey Vacation Rentals Response

    June 11, 2019Generalist, People Operations

    Thank you for sharing your experience at TurnKey. We are dedicated to supporting all employees as concerns are brought up. When an issue arises at TK, we are dedicated to working through it confidentially, and in some cases such as this one unfortunately terminations are a result. ...

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  4. Helpful (2)

    "It's a cult"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Property Rental Associate in Gatlinburg, TN
    Doesn't Recommend
    Disapproves of CEO

    I worked at TurnKey Vacation Rentals full-time

    Pros

    There really isn't any. Unless this is your first job, you will see thru this company very quickly.

    Cons

    It's all a "con". Supply your own everything. You will putting out some money for this company. Expect to have no boundaries in regards to your private time or life. It is truly like a cult with their own language and terms. The home office in Austin is the only source of the good reviews. They have to dilute the bad reviews somehow since they can't alter them here. Stay away...seriously, work at McDonalds instead.

    Advice to Management

    Supply your own necessities and don't drop the expense on the backs of the employees, get over the 24/7 constant contact. This is NOT a customer service oriented company. It's goal is to have as much tech as possible to play games with other employees but to keep you away from the owners and guests.

    TurnKey Vacation Rentals2019-06-03

    TurnKey Vacation Rentals Response

    June 11, 2019Generalist, People Operations

    It seems like this was not a good fit for you and we wish you the best at your future company. We are not able to alter any reviews as Glassdoor controls that process. If you have more specifics of how we could do things differently, we are happy to listen.

  5. Helpful (3)

    "Operations was underserved, overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Operations Specialist in Austin, TX
    Doesn't Recommend

    I worked at TurnKey Vacation Rentals full-time for less than a year

    Pros

    Not tied to your desk

    Cons

    Duties change without warning, stressful when on-call

    TurnKey Vacation Rentals2019-05-10

    TurnKey Vacation Rentals Response

    June 11, 2019Generalist, People Operations

    Thank you for taking the time to leave a review. We do understand that working a job with on-call hours can be stressful. We have been working on a plan to give the on-call positions more support and now have centralized operations support resulting in 85% of all calls now being ...

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  6. Helpful (3)

    "Moving Fast and Having Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TurnKey Vacation Rentals full-time for more than 3 years

    Pros

    If you like to be challenged and have fun with a good group of people this is a wonderful company to be involved. with. There is a really good base salary plus commissions that can allow you to set up a pretty good consistent source of residual income.

    Cons

    The company wants to grow so be prepared to be challenged and have stretch goals. If you are someone who does not like quotas a sales job here is not for you.

    Advice to Management

    Continue to invest in the service side of the business.

    TurnKey Vacation Rentals2019-04-16

    TurnKey Vacation Rentals Response

    April 17, 2019Generalist, People Operations

    Thanks for the review! We are glad you enjoy working here and that you love the challenges of your sales job. We definitely want to continue to invest in the service side of our business and if you have any more ideas let us know!

  7. Helpful (4)

    "Challenging environment, great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TurnKey Vacation Rentals full-time for more than 3 years

    Pros

    I have had the pleasure of getting to meet and work with some of the brightest and most dedicated people I have ever met. For those who get the mission, embody the core values, lead by example, Turnkey is an excellent place. For people who aren't into problem-solving and dislike change and innovation, this probably isn't the best place for them. If some doesn't work, we're going to try something else, and adaptability...

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    Cons

    This is in the works, but currently there is no 401k. HR has communicated this should be live this summer though.

    Advice to Management

    Keep doing what you are doing. The only thing I would suggest is company wide communication between Townhall meetings with updates. This can help all team members feel more connected.

    TurnKey Vacation Rentals2019-04-08

    TurnKey Vacation Rentals Response

    April 8, 2019Generalist, People Operations

    Thank you for the review! You are absolutely right, it is so important that our team embodies our core values and embraces change and innovation. We are lucky to have dedicated people on our team, like yourself, who contribute to our success as a company. Thank you for the feedback ...

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  8. Helpful (4)

    "Exciting, Challenging, and oh so Rewarding!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TurnKey Vacation Rentals full-time for more than 5 years

    Pros

    - Individual growth potential - Competitive compensation - Compassionate leadership - Fast paced environment - Regular social engagements

    Cons

    This is a fast growing company that relies heavily on individual contributors to meet audacious goals for the organization. This is not a sit-back-and-coast place to be employed but if you are interested in working hard for great reward then look no further!

    TurnKey Vacation Rentals2019-04-08
  9. Helpful (2)

    "Rewading environment that will challenge you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Manager in Santa Rosa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TurnKey Vacation Rentals full-time for more than a year

    Pros

    Rapid advancement when you achieve Great business model Focused on people

    Cons

    Constant change Stumble some times but quickly corse correct

    Advice to Management

    Amazing changes in the last 6 months have realigned the org with a people focus. Great place to work, it has been very challenging but professionally rewarding.

    TurnKey Vacation Rentals2019-04-08

    TurnKey Vacation Rentals Response

    April 8, 2019Generalist, People Operations

    Thank you for reviewing! We have some great people working here and we understand so much of our success depends on the hard work of our team. We know that sometimes change happens quickly here and were are grateful to have talented people, like yourself, who embrace challenges ...

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  10. Helpful (1)

    "Challenging and Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TurnKey Vacation Rentals full-time for less than a year

    Pros

    There are many "pros" to working at TurnKey! The people, the culture, and the potential for career growth are what inspire me to perform my best each day. THE PEOPLE are enthusiastic, inspiring, and caring. THE CULTURE is supportive, fast-paced, and innovative. The potential for CAREER GROWTH is limitless (if you work hard).

    Cons

    Working at a fast-paced startup is not always easy. If you enjoy solving unique challenges and spearheading the future of the travel industry, your opportunities at TurnKey are limitless. If you do not thrive in an environment of change and innovation, TurnKey may not be the best fit for you.

    Advice to Management

    Focused communication. Even in a changing environment, we need to be focused (and sometimes reminded) of our collective goals. Possibly communication throughout the month that informs the team of where we are in terms of meeting company goals and initiatives. Sharing (a visual - maybe a line chart) YOY or MOM trends so we can see our trajectory, celebrate progress, and understand where we need to focus as a team.

    TurnKey Vacation Rentals2019-04-08
Found 128 reviews