Turning Point Family CARE Reviews

Updated Apr 28, 2019

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2.4
26%
Recommend to a Friend
0%
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Turning Point Family CARE President and CEO Frank Viera (no image)
Frank Viera
3 Ratings
  1. "A great agency to work for!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Licensed Professional Counselor in Raleigh, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Turning Point Family CARE full-time for more than 5 years

    Pros

    TPFC employs a diverse clinical team who are person centered, well educated on evidenced based and promising practices and really care about the clients they serve. TPFC provides lots of clinical supervision and training opportunities and I really feel supported as an employee.

    Cons

    Nothing negative about this company. They have continued to provide services to people in need and support their emp0loyees. Several times, service rates were cut and the company just absorbed the loss and never passed that loss onto the employees. The client never had any hiccups or knew their services were in jeopardy. So many companies have not paid their employees and closed their doors in recent years. I am so glad I work for TPFC, they have integrity and I'm proud of the work we do in our community!

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  2. "Intensive in home"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Mental Health Therapist in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Turning Point Family CARE full-time for less than a year

    Pros

    Some flexibility in scheduling. Some ability to work from home

    Cons

    Low pay, increasing case load demands without increase in pay. Poor benefits. By the time I left I was working 60 hrs a week. Some safety concerns doing IIH. Turn over rate is extremely high. When ncg took over, all these negative changes happened. Saw workers who were not in management as easily replaceable.

  3. "Therapist"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Turning Point Family CARE full-time for less than a year

    Pros

    Flexible hours and decent benefits

    Cons

    New management is a mess.

  4. "Large Promises and no payoff"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Certified Peer Support Specialist in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Turning Point Family CARE part-time

    Pros

    It's really hard to think of any, as I originally interviewed for a higher level position, and was promised that once they can create one I'd get it. Opportunity for CEU's with Relias, friendly staff. OPT and NP's are fairly good about communicating with Peer Support Specialists.

    Cons

    Supervisors are overworked and are extremely hard to get in touch with. Too many things and clients are lost in the mess. The population is very very difficult. Supervisors expect a lot and put you in dangerous situations. Supervisor's dismiss all employee concern's as irrelevant, making the experience for clients unsatisfactory. Supervisor's tend to promise the world and cannot deliver a sliver of it. Communication breakdown is prevalent. It's well known that you will be discharged if you miss 3 appointments in a row. However, you can skirt that rule by attending medication management in between missed OPT.

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  5. Helpful (1)

    "Team Lead"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at Turning Point Family CARE full-time

    Pros

    Hard to think of any current pros.

    Cons

    Company is going through alot of changes, people are quitting, morale is bad.

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  6. Helpful (2)

    "Therapist"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Turning Point Family CARE full-time

    Pros

    Originally, the opportunity for free trainings was the only positive aspect of this agency. However, they abuse this privilege and require an unrealistic amount of trainings. During your first few months of hire, you will be expected to complete over 40 trainings, ranging from 1 to 4 hours, in addition to the immediate expectation to meet billing requirements.

    Cons

    The company will express the importance of values and ethics. However, this is very untrue. Employees are pressured to meet unrealistic billing and documentation requirements. I rarely have been praised or rewarded for consistently meeting requirements. However, I am consistently given additional tasks or micromanaged on things. It is demoralizing to find out that working 50+ hours per week barely meets the company's minimum expectations. They cannot sustain employees due to their unreasonable expectations. Therefore, employees who stay are burdened with increased work to pick up the slack. The salary employees have been given additional responsibilities as they continue to hire people in contract positions. As a salary employee, I work every day of the week. The benefits plan is a poor and expensive high deductible plan. No holidays off and only 16 PTO days, which include sick, vacation, and holidays. No reimbursements for mileage, cell phone or any additional costs. Therefore, it costs employees money to help them make money. They require you to use your personal cell phone, which creates a very unprofessional work environment. Therefore, you're unable to have a professional voice mail that instructs consumers to contact additional numbers in case of an emergency. The on-call schedule is unfair as only salary employees are on call with no extra pay for the time spent. You will be expected to be on call almost every month for the entire week. Agency sets poor on call boundaries with consumers. You will frequently receive calls in the middle of the night for non crisis related issues, like rescheduling appointments. You also are expected to use your personal computer. There are significant issues with this, as some people may not have virus protectors and it is not provided by this agency. Also, personal computers can be used by an entire household which is concerning when there may be confidential information on them. The company's programs cannot be used on some computers, like apple products, and require many different browsers. Just more things that make working here more difficult. If you take pride in your work ethic, professionalism and providing quality care, this will not be a sufficient environment to achieve those goals. This company has taken a turn for the worst and I wouldn't recommend it on my worst enemy.

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  7. Helpful (2)

    "Was a great place to work"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Turning Point Family CARE full-time

    Pros

    Prior to new management it was an excellent company to work. The new leaders at TPFC are clueless to what's needed to run a mental health facility

    Cons

    management is not forthcoming, benefits are horrible and employee's are made to feel they are just a product on a conveyor belt.

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  8. "Company with potential!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Team Lead in Raleigh, NC
    Positive Outlook

    I worked at Turning Point Family CARE

    Pros

    Growing company; met many nice people; frequent free trainings; autonomy; pays mileage

    Cons

    growing too fast; policy and procedure not firm; expectations not always reasonable; no yearly raises

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  9. "Great Mental Health Agency"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I have been working at Turning Point Family CARE

    Pros

    Great company for those that are seeking behavioral services, offers ongoing training, staff is friendly and knowlegdable. Get for those therapist other's that are licensed professionals

    Cons

    No room for advancement, salaries are not great unless you are licensed.

  10. "It is really nice working with youth and helping them out."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Staff in Cedar City, UT
    Recommends
    Positive Outlook

    I have been working at Turning Point Family CARE full-time for more than a year

    Pros

    It is nice to work with troubled youth that need help. It helps me understand about myself as well.

    Cons

    Sometimes the kids don;t listen and it can be really care to keep the place in control.

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Found 12 reviews