Twilio Reviews

Cons

The typical growing pains of working with a fast-growing company. Processes aren't always locked down and you have to dig around for information but it's getting better

Cons

I cannot think of one, but if I have to say something, I would may be wish to have better employee benefits such as a better health insurance, commuter checks, etc

Cons

They are growing a little too fast

Cons

Horrible place to work if you are in commercial sales. Business development reps get promoted much higher and get to move on to better positions while you rot in a Commercial AE role. Horrible management structure. Managers are awful at their job and treat people horribly and blame lower level employees for their lack of pretty much knowing anything. Run as far as you can because after a year you won’t receive any draw payment. Culture is the worst and most people on the team are miserable but pretend to like their job until they find something better. Sales management will ruin the twilio culture!!

Cons

I’ve been one of the struggling reps for some time. I know this isn’t on account of my experience or effort level; I’ve worked at 3 other great companies in the Bay Area and left another company in hopes of a new opportunity to keep the trend upward. Regardless of how often I’ve made it clear and shown my hard work to management, it has been clearly overlooked.

Territory defines your success here and even if you work hard, management will seemingly give good territories to either brand new reps or promoted BDRs. Why not give it to reps who know how to sell and aren’t new to the gig? Maybe they would grow the deal size a bit more. If you ask for help on bettering your situation, don’t expect to get some actionable ideas on how to get better or improve your situation. They may as well say a blanketed statement like do better.

Our comp plans have been a complete mess and are now capped so there isn’t an opportunity/incentive to overachieve in our department. Also as others have indicated, your comp plan changes quarter to quarter as they attempt to “improve it” so it’s hard to really know how you will end up doing in the end.

Morale is at an all time low and management doesn’t really know how to improve it. They ask their teams to try and be positive and trust their direction. Well I’ve been trusting their direction and it hasn’t paid any dividends.

If you plan to work hard, expect some recognition, want to make money and are looking for a positive environment, this is not the place to do it. Experienced reps with great training don’t succeed here, it’s the ones who are on the top of the managers mind that do.

Cons

I wish I didn't ignore the reviews I read before I accepted my offer. How is it that a public company can get away with making sales reps sign NEW comp plans every single quarter? Every single quarter. Every single quarter! Ask any rep here. So you literally have no idea how much commission you will be making until you see the comp plan and then you have no other choice but to sign or get harassed by your mindless manager to sign the docusign. I was late to pay a number of bills because I didn't get my commission for almost 2 months after the quarter's end. They say theyre working on it but why even bother to deal with chaotic comp issues when there are so many other great companies that have this together. Comp is such a big thing to not have down perfectly. Better off at a startup or one of the millions of other tech companies out here.

It was a pleasant surprise when a team lead was finally let go because of sexual harassment because it's all about who you know and who likes you. Wishful thinking is that they let go of the other managers who don't know the first thing about managing people. If you want to go far in this company you have just work here for some years and you are automatically promoted so they dont lose you. Nice concept but horrible results. You'll see a lot of teams that have managers who are people more junior than those they manage but are in their position because they have been at Twilio forever. If thats your thing you'll be fine here. It's all a joke and there's no excuse for it.

Make sure you ask the interviewer to tell you exactly what your comp plan is because I guarantee you that it is so complex you will run. Well for one, they dont know the comp plan either. Red flag. People rarely hit their targets after ramp. And HR is a joke. Talking to them is like talking to a brick wall and all their programs they make you sit through are your usual SF tech company publicity stunts. THREE teammates reported the same issues about a manager who is a tyrant and nothing has happened. No discipline for bashing other employees or driving people away. This place isnt better than Uber.

Cons

Make sure to ask the right questions during your interview - i.e. territories, realistic quotas, fair teams, management style, culture, realistic OTE, how many reps hit quota (off ramp)? Territories are not equal and the ones that are left are not good. Regardless, you'll have the same quota as everyone around you. Also, they hardly train you so don't expect to know what you're talking about for at least 8-12 months. You'll also sign a new comp plan every quarter and won't get paid for at least 45 days after the quarter, probably even longer. The comp plan also might not come out until the week before the quarter ends so you may have no idea how you're actually getting paid the entire time. If you have issues about anything and bring it to HR, it won't accomplish anything.

Cons

We have not scaled fast enough with our growth so workloads are heavy. I feel very appreciated and recognized for the large amount of work that I do, however burnout will eventually be an issue and some teams are already feeling that stress. Fortunately hiring is a big push at the moment, but it will definitely come too late for some teams and we will lose valuable people.

Cons

It's not a flashy company, budgets are a bit cheap. You won't get daily meals but there are catered meals a couple times a week. Then again one of the company values is to be frugal. Company is growing and hiring, making for a lot of waves/change. Could be an uncomfortable or exciting time for you depending.

Cons

constantly evolving / changing ways to document and discuss priorities