Twilio Reviews

Pros

I've been at Twilio for a little over a year and so glad I made the decision to join every day. There is a lot of change, some chaos with a fast growing company, and a sales team that is still maturing, but the people are thoughtful, kind, and talented. Great place to grow a career and if you are in sales, exceed your quota.

Cons

Sales team is still building the machine so some processes are still maturing but every quarter things improve and leadership take cares of you when things are a little wonky.

Pros

This is the first company I've worked for that meets the trifecta: amazing product, really smart people that actively want to help you win, and great customers that love to use the product in very creative ways. I feel that my sales impacts not only Twilio's bottom line, but help shape and mold the world around us and make it a better place.

Cons

Twilio is still scaling and has grown a lot since I started two years ago - with that said, there are some growing pains and internal processes and procedures could use some work, however the organization does make meaningful change to improve the experiences of both employees and customers.

Pros

-Twilio Exec Team is world class. Jeff Lawson is one of the best CEOs around. Christy Lake the Chief People Officer is outstanding. -Benefits: Unlimited PTO, generous company breaks, mat/pat leaves, and No Meeting Friday policy -LGBTQ+ friendly; DEI on point, come as you are -Work from Anywhere policy

Cons

-Depending on what division you are in, experiences vary drastically. -Segment marketing and sales teams: qualified leadership is lacking and hard to find. Novice employees and lack of experience throughout -High attrition in Segment division is likely driven by bad leadership and profit over people grinder mentality. -Segment nepotism, "darlings", and "favorites" are the norm; don't even bother if you're ~40+ because this playground will be a joke to you. -Segment ageist hiring practices are vocalized by amateur management. -Segment abundance of theatrics, self-aggrandizing, and time spent in meetings. -Twilio's No Meeting Friday policy is rarely observed within the Segment team; be prepared to exercise boundary setting and to communicate those boundaries more than you'd like. -Culture overall seems lost on people due to acquisitions.

Pros

Culture | Leadership | Growth | Meaningful Work | Opportunity to Build Something | Stretched & Challenged to Think Bigger | Anti-racist Company

Cons

We've grown so big so fast that our internal tools, systems and processes can sometimes hold us back. Plus: we challenge ourselves to be creative, think outside the box and build what we need

Pros

Well paid, benefits, well leveraged business development because of market dominance and media exposure. For the younger crowd its an exciting company environment full of perks. It's good to have in the curriculum since other employers are aware of the tough selection process among other things that distinguish their candidates.

Cons

Toxic environment. Seems that in their attempt to hire the top of the top, the organization has homogenized into a crowd of psychopaths that brutally compete with each other for promotion. When something goes wrong, which inevitably does in fast-paced bold business plans, finger pointing begins and career sabotaging between peers develops with the proficiency that only the top of the top can execute. VPs will invariably and infallibly manage up and sacrifice a lamb within their teams when something goes wrong.