Twilio Reviews

Updated Jan 12, 2021

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4.1
80%
Recommend to a Friend
94%
Approve of CEO
Twilio CEO and Co-Founder Jeff Lawson
Jeff Lawson
208 Ratings
Pros
  • "Great onboarding process, great people, great product(in 15 reviews)

  • "Great work, proper company management along with a great work life balance(in 14 reviews)

Cons
  • "Growing pains that naturally comes with any acquisition(in 32 reviews)

  • "Because the company is growing so fast, there are days that are chaotic, and there is a lot of ambiguity(in 11 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review
    Helpful (10)

    "Career Advancement with amazing benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agile Program Manager in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than a year

    Pros

    After a year at Twilio, it is about time to write a review on Glassdoor. Backstory - I was not even looking for a change and have never heard of Twilio but the recruitment team did a fantastic job selling the values of company and was super transparent about the role and challenges too.#greatworkethics The recruiter Anu Aswani went an extra mile to make the entire hiring process so easy and communicated very well through out my hiring. She guided and convinced me why should I join and helped me researched about Twilio, their customer base and products. About the company: 1. API and/or developer first mentality makes it really exciting and different than other Tech companies. 2. Super Agile and quick on its feet for the solutions needed by customers. 3. Intrigued by the Twilio Way and the Twilio Magic. 4. Career advancement is very transparent and you become self aware of your strengths and weaknesses to work on your professional milestones. 5. Management is very versed and active with the market landscape, current events and takes necessary steps for employees and customers well being. 6. Inclusivity is one of the top priority.

    Cons

    Growing Pains, since the company is growing too fast to keep up with change requires a special tuning with MVP(Minimum Viable Product) mindset and resilience.

    Continue reading
  2. "Great place to work"

    5.0
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time

    Pros

    Best company I and many others have worked for!

    Cons

    Fast paced - not a con necessarily but buckle up and hold onto that rocket ship!


  3. Helpful (1)

    "Best role/company in my career"

    5.0
    Current Employee - Account Executive in New York, NY

    I have been working at Twilio full-time

    Pros

    great culture, trustworthy Leadership/CEO, flexible

    Cons

    i would not change anything

  4. Helpful (1)

    "Well-intentioned company that genuinely cares. But getting more political by the day."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time

    Pros

    I have spent the best moments of my career here alongside hard-working people. We’ve shipped awesome products and programs that genuinely help others. And I’ve managed to have a great life outside of work too, with thoughtful perks like unlimited PTO. Twilio has taken care of its employees during Covid to ensure our physical and mental safety. We have an amazing executive team and tons of really smart leaders.... but it’s definitely not all sunshine and rainbows.

    Cons

    The culture here has veered away from the Twilio magic due to questionable hiring choices. We keep hiring employees from large corporations like Salesforce and Genesys, and they are bringing in bureaucracy, micromanagement, lots of politics, and very traditional thoughts about hierarchy. Speaking to my friends in other areas of the company, we are all really missing our whacky, draw the owl spirit. I think we will really need to fight for it as we get larger, especially with all the hiring that’s happening this year.

    Continue reading
  5. COVID-19

    "A company full of smart people, working together with a clear direction."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enterprise Account Executive in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time

    Pros

    It's amazing to have such a supportive atmosphere, with a rapidly growing company even though Covid is forcing everyone to work remotely. The systems have been thought through and make sense. Employee expectations are high, but reasonable and built with facts and resources in mind. the alignment between employees, the company and customers seems to be amazingly solid.

    Cons

    I haven't seen anything that makes me worry.

  6. Helpful (1)

    "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Support Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than a year

    Pros

    The company is great and cares for you. Lots of PTO

    Cons

    Pay is honestly sad to because its definitely below industry.

    Continue reading
  7. "Amazing Company and People to Work For!"

    5.0
    Current Employee - Associate Technical Support Engineer in Santa Fe, NM

    I have been working at Twilio full-time

    Pros

    Company actually values their values

    Cons

    A bit understaffed, but they are in the process of doing more hiring

  8. "Work here."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tam Manager in New York, NY
    Recommends
    Positive Outlook

    I have been working at Twilio full-time

    Pros

    Everything, especially Employee-focused in addition to customer-focused.

    Cons

    The Cons are that there are no Cons.

  9. "Inclusive and Fun"

    4.0
    Current Employee - Software Engineer in San Francisco, CA

    I have been working at Twilio full-time

    Pros

    Very inclusive environment, CEO is talented and devoted to the company.

    Cons

    The increased size brings more process.

  10. "Best job I've had"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for less than a year

    Pros

    The people and culture are amazing and supportive

    Cons

    None I can think of

Viewing 1 - 10 of 276 English Reviews