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Twilio

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Twilio Reviews

Updated Jan 25, 2023

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Found 1,051 of over 1K reviews
4.2
80% Recommend to a Friend
Best Places to Work 2023
Twilio CEO and Co-Founder Jeff Lawson
86% Approve of CEO

Found 1,017 of over 1K reviews

4.2
80%
Recommend to a Friend
86%
Approve of CEO
Twilio CEO and Co-Founder Jeff Lawson
Jeff Lawson
678 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
  • "Some poor leadership choices are burning people out and due to this there has been high turnover.(in 28 reviews)
  • "Lots of internal changes and recent layoffs(in 20 reviews)
  • "Long hours when you take into account on(in 12 reviews)
  • "Disorganized and little communication between groups.(in 12 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Twilio and is not affected by filters.

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  1. 5.0
    Former Employee, more than 1 year

    Working at Twilio

    Jan 3, 2023 - Sales Development Representative (SDR) in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company culture and benefits

    Cons

    Need to invest more in success of SDRs.

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  2. 2.0
    Current Employee, less than 1 year

    Remote and very much on an island

    Jan 23, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company has competitive compensation and great benefits The work is challenging and rewarding - get ready to move at a tremendously fast pace, which could be seen as a pro and a con.

    Cons

    Unless you are close to one of the company's hubs get ready for lack of culture and feeling like you are on an island. Been with the company for going on a year and there is a low likelihood that I will meet any of my team in person any time soon. Have definitely gotten used to being remote and being on my own island. Company is going through massive restructuring and budget cuts. Do not even consider asking if your team has the budget for learning opportunities, such as conferences, because attending a learning event is not going to happen. In these situations you will be encouraged to find online learning opportunities, which is not ideal when all you are looking for is some valuable actual face time.

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    2 people found this review helpful
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  4. 3.0
    Former Employee, more than 1 year

    Inept sales leadership

    Dec 19, 2022 - Sales 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great product and brand recognition Opportunity to climb the corporate ladder

    Cons

    Sales leaders are so far removed from the product that they have bullet points and talk tracks versus rolling up their sleeves and supporting customer projects, know that you will have to run your own cycles and executive alignment isn't helpful Many leadership layers that are solely for show and don't actually contribute to removing obstacles for salespeople to close deals, again, you will be on your own, but you will have to prove your worth in salesforce reports Industry changes occur and the company puts it on the salesperson to educate the customer without educating the field, which causes customer attrition and low morale, you will be left to fend for yourself Sales leaders hire for experience but pay them the same as a person new to role, if you are a tenured salesperson, you will be trained as if you don't know anything about sales, it's borderline offensive

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    4 people found this review helpful
  5. 4.0
    Former Employee, more than 8 years

    Great up till the pandemic. There's still magic to be found.

    Jan 25, 2023 - Product Team 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - You get to work on some really tough problems. Telecommunications is hard enough, figuring out how it merges with software at a global scale is a massive problem. - Some really smart people worked at the company (and some still do) - some engineers that hold patents, product folks that designed transformational experiences, some of the original architects were key contributors to the HTTP spec, etc. - Despite all the headwinds, it is a transformational company - they created the category and unlocked many new business models for other companies. The core products are still critical components of their customers; these pieces aren't going away as long as quality/reliability can be maintained. - Diversity & Inclusion has generally been more than just lip service. It's had ups and downs, but has always felt genuine even if results were occasionally lacking. - Benefits were always generous. Unsure what post-layoff and chase of profitability will do to those, but the rewards and benefits team always tried to give the best they could.

    Cons

    - Figuring out Act 2 of the company has always been over-invested in (with subpar results) instead of chasing dominance with Act 1 products. - Culture starting fading out with the multiple rapid acquisitions and then fully went out the window with the massive hiring during the pandemic and going full remote. The culture that made the company no longer exists in any form. - Lost arguably one of the best COOs in the valley, current COO should have stayed as the CFO, he was really good at that role, not so in the current role; Great person, great CFO, not a great COO. - Too much external hiring resulting in too many director level folks who are "too senior" to get their hands dirty, "too junior" to have real strategy, so basically are value-negative paper/process pushers that create unnecessary work for the real workers.

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  6. 5.0
    Current Employee, more than 1 year

    Excellent company culture

    Nov 26, 2022 - Sales Development Representative in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Best benefits you can get in the market, unlimited PTO, best company culture. This role was very different from past roles I have been in and although I can't say I enjoyed it, I learned so many invaluable skills. Everyone is extremely nice although you may encounter some bad apples that somehow managed to pass their interviews. Twilio is HUGE on no shenanigans ( AKA, doing the right thing) so you can be confident that you'll be working with individuals who care about doing the right thing.

    Cons

    Twilio recently went through a re-org and downsized, so I was laid off along with 11% of the company. I don't believe the area I was supporting is still available but there was constant change, to the point where being flexible and being able to "adapt" just didn't make sense. There wasn't a ton of support from leadership, I was constantly losing AE's and about 2/5 of the AE's I worked with were the absolute worst. The company is fantastic, this role was just really tough.

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  7. 2.0
    Former Employee

    Don't believe anything they say

    Nov 15, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Interesting technology, which is easy to grasp and useful and powerful for even the casual user

    Cons

    When I joined Twilio there were about 1000 employees. When I left there were 8000, in four years. In that time they have changed completely from a friendly, enthusiastic company to a big impersonal behemoth, just like all the others. The CEO Jeff Lawson, (called "Meth" Lawson behind his back), puts on a big enthusiastic display at company meetings, but it is phony; don't believe it. This company plays itself off as a friendly worker-focused "family", and they will fool new employees into believing it, but it is all an act. The 11% employee layoffs, followed by the underhanded "shadow" layoffs which came shortly after (and therefore were not reported on) is a testament to that. The tech industry is full of companies like this, so you may have to put up with it somewhere, but DO NOT be fooled by Twilio's nice guy image. It's all fake. Also, for those who care about this: They are extremely woke. Mandatory DEI trainings, gender and racial hiring (and firing) quotas, which they don't call quotas but really are (50% women, 30% BIPOC, to be specific).

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    11 people found this review helpful
  8. 3.0
    Former Employee, less than 1 year

    Things are crazy after layoffs

    Dec 25, 2022 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I loved working at Twilio. Primarily because I loved my boss and team. My boss was a great communicator and motivator. However, I've seen first hand many other bosses who were not as friendly and warm.

    Cons

    The leadership from the top down are a little tone deaf. They fired a large chuck of employees after telling everyone a few weeks prior that they were not currently looking into any employee cuts. Then the CEO gets on a call with everyone left wearing a super expensive watch with very expensive paintings behind him to try and quell the rest of everyone's fears. Job Security right now is a real fear and it is hard to follow a leader who will say one thing one week and fire a ton of oeople the next Post the firing they have not enough people and just want the people there to do more and overwork themselves.

    4 people found this review helpful
  9. 1.0
    Current Employee, more than 1 year

    Lost at sea with leadership lacking navigation

    Jan 24, 2023 - Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits and compensation (perks)

    Cons

    Company is constantly restructuring and redefining our big goals Leadership lacks transparency Zero company culture for remote workforce Moves incredibly fast and easy to get left behind if you are not careful

    Continue reading
    4 people found this review helpful
  10. 4.0
    Former Employee, more than 3 years

    Caring people, terrible operations

    Sep 19, 2022 - Sales in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very strong, caring leaders who truly value feedback and improvement Product mix with huge potential Working with top tier talent Brand recognition Working towards profitability and sustainability

    Cons

    Terrible at change management, designing processes for anything or operating at scale. Poor at improving morale, rallying around a common goal, or inspiring people to do their best. Pockets of toxic micro managers and hands off checked out teams that are burned out on the operating model. Terrible at execution of any sales related motion. CEO continually doubts if sales is necessary for product success despite massive growth from direct sales efforts. Wild swings in strategy that led to mass layoffs.

    Continue reading
    15 people found this review helpful
  11. 3.0
    Current Employee

    Overall enjoy working for Twilio

    Jan 25, 2023 - Sr. Manager, Operations 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    great benefits, remote environment, and opportunity for career advancement

    Cons

    Can be chaotic and unstable processes.

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Viewing 1 - 10 of 1,017 Reviews
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Twilio Reviews FAQs

Twilio has an overall rating of 4.2 out of 5, based on over 1,151 reviews left anonymously by employees. 80% of employees would recommend working at Twilio to a friend and 65% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Twilio employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Twilio. This rating has been stable over the past 12 months.

80% of Twilio employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Twilio 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Twilio to be career development, benefits, culture and the cons to be senior leadership, management.

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