Twilio Reviews

Pros

Amazing culture and team. The enthusiasm of employees is unparalleled and I've worked many place over the past 3 decades. People truly care about each other and do their best to support each other meet our goals at a fast pace.

Cons

There is so much opportunity and growth potential that it's difficult to not feel overwhelmed by the amount of work that can be done.

Advice to Management

Invest even more in personnel.

Pros

Not one bad thing to say

Cons

Working remote can be tough

Pros

Lots of great people, fun technology, stock doing really well, opportunities for career growth, all that kind of typical successful Silicon Valley stuff. Nice moat around competition, which is also a Con, see below.

Cons

I've worked for other companies that have this problem. I've seen it come crashing down before. Every week the CEO gets up in front of the company for the all-hands meetings and is just so bubbly enthusiastic about how fast they're growing, and isn't this great, and thanks to everyone for all the hard work, and go team, and isn't the amazing growth just INCREDIBLE, and yay for us, etc. The problem is once the obligatory...

Advice to Management

Slow down. Do not assume your employees are as excited about the insane growth as management. Slow down. Do things right and take your time. Stop listening to the cheers. We aren't going to start complaining about the company's success. It is up to you to ride the brakes a bit. I've seen this before. Slow down! The start of mass exodus may be just months away. Twilio is in an extremely precarious situation. The company...

Pros

There is a lot of growth opportunity within the company. If you want to join somewhere that is fast growing and be able to make your mark, this is the place. The culture of the company is really inviting and inclusive.

Cons

Your standard growing pains.

Pros

Experienced leadership team that operates with integrity and sets a bold vision Fun, inclusive culture Incredible financial results and growth trajectory I’ve had a great experience and grown so much by working here. Management provides great opportunities for mobility, compensation and learning!

Cons

Growing like crazy so there are challenges as we scale. Continue to do the right thing for employees versus being too stuck in the process.

Pros

What can I say? Twilio is a company that truly caught me by surprise. I've worked in all types of environments from agencies, large corporations, to companies creating products – none them come close to Twilio in how they treat their employees, the culture, the CEO, and the innovation. I feel like I "dated" a bunch of different jobs and finally found my dream job. That's not an exaggeration. Things I love: • Cool...

Cons

I usually can find negatives but I really don't feel like anything is negative about the company, I really do love it here. Maybe the fact that it's growing so fast can be a little crazy, we're bringing in about an average of 20 people a week so we're running out of space in SF but other than that Twilio is really great.

Advice to Management

As the company continues to grow in 2019 and beyond don't be afraid to let it, but keep the identity and the culture that Jeff Lawson (CEO) created when the company was much smaller. I think if the core values and the culture is maintained during the growth period I think Twilio will continue to be a special place to work.

Pros

Lots of independence and ownership, smart coworkers, own your destiny kind of place. Good comp, and minimal bs in communication all the way to the top. I've met and worked with some extraordinary people here, and I really value what I've learned from them.

Cons

The first year I worked here, I was ready to quit. I lucked into a change in situation and now I really like my job, but working here is very much like participating in the free market in that you have to go make your own success and job fit, and there are no safety nets if something goes wrong. However, there are high rewards when you do well if you've managed to find your way into a good team or org. Overall, I think...

Advice to Management

The important stuff won't show up on hr surveys or nps scores. Take a hard look at where human assets are leaking from to identify problem areas. Because the good areas are really good, so I know Twilio can do better.

Pros

Good place to work at.

Cons

It really gets boring sometimes.

Advice to Management

N/A