Twilio Reviews | Glassdoor

Twilio Reviews

Updated August 15, 2017
71 reviews

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4.2
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Twilio CEO and Co-Founder Jeff Lawson
Jeff Lawson
52 Ratings

71 Employee Reviews

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Pros
  • Plus small team sizes (5-7 per team) afford a lot of opportunities to learn and grow (in 3 reviews)

  • Twilio has a great company culture and is growing fast (in 4 reviews)

Cons
  • The growing pains of a burgeoning successful startup apply (in 15 reviews)

  • somewhat typical growing pains experienced by fast growing start ups (nothing earth shattering nor systemically broken) (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (More than a year)

    Pros

    Twilio is by far the best company I have worked for (and I have worked at a few tech companies). It has this amazing culture of balancing work with play, of being inclusive of people and being led by a CEO who truly cares about the people. The work is interesting and innovative, and people are excited about what we are doing here. It really is a great group of smart, innovative and caring people. It is not perfect, normal bumps and warts, but you get the sense that management is trying to improve and grow the company.

    Cons

    Honestly can not think of any cons right now. Health benefits could be a little better, but I assume as we grow that will happen. The new office location makes meals a little more challenging but I understand why they want us to get into the neighborhood (lunch is provided 2-3 days a week).

    Advice to Management

    Keep staying true to the culture.


  2. "Technical Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in San Francisco, CA
    Current Employee - Technical Support Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (Less than a year)

    Pros

    Twilio is family! At Twilio, you are not just a number or a body, you are a person with actual feelings and opinions and every single person matters.

    Cons

    Literally no cons at all!

    Advice to Management

    None, whatsoever.

  3. Helpful (1)

    "Kind, inclusive culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Twilio full-time

    Pros

    - Inclusive company culture
    - Lots of fun events
    - Thoughtful recruiting process that really stood out. You will never feel forgotten!
    - Great office!

    Cons

    Truly nothing that I could think of :)

    Advice to Management

    Keep up the great work! I am very happy to be here


  4. Helpful (1)

    "A company that values employee experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (More than a year)

    Pros

    - Twilio truly values creating an amazing employee experience. They don't just talk about it, they are constantly iterating and making it better and better.
    - Autonomy of employees.
    - Small teams.
    - Quarterly reviews.
    - Solid remote employee experience.

    Cons

    Much of R&D is still not on board with remote employees. Twilio as a company has greatly improved the remote employee experience, but R&D specifically still strongly prefers on-site employees. Hopefully, that will change.

    Advice to Management

    Keep listening to employee feedback and keep iterating like you are. The results are tangible and exciting to see. R&D needs to be more open to remote job candidates.


  5. Helpful (2)

    "I've been here 6 months and still can't believe it's a real place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (Less than a year)

    Pros

    There's so much to love! The company as a whole seems to genuinely care about their employees, customers and community, but there isn't any pressure to join in anything you don't agree with.

    I get the sense that management cares about my personal success and accomplishing my career goals almost as much as I do. There's a shocking amount of encouragement to develop skills that will help me personally, even if the company won't see a direct benefit.

    That seeps into every part of the company culture. The more our customers succeed, the more the company succeeds. It's like the primary goal is to allow people (employees and customers) to do great things, and making money is just a natural consequence of that mindset.

    It's so refreshing.

    This is about as far from Uber as it gets. The Twilio CEO isn't a creep and half of the executives are women. As far as I've seen, everyone is treated with respect and nobody gets shat on for being different.

    Cons

    We aren't as spoiled as Google: there are days we have to buy our own lunches. And there's no towel service or on site laundry facilities.

    I'm scraping the bottom of the barrel for complaints. I like it here, can you tell?

    Advice to Management

    Keep doing what you're doing.


  6. Helpful (3)

    "Twilio Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (Less than a year)

    Pros

    Twilio really cares about their customers, the community, the environment and their employees. I have never worked for a company that is so involved in community events.

    Cons

    the only con for me is the location because it's a long commute, but I'm getting used to it.

    Advice to Management

    Keep up the great support !


  7. Helpful (4)

    "Horrible especially HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Twilio full-time (Less than a year)

    Pros

    Nothing much to say here

    Cons

    It's about who you know and if you are well liked (especially the HR team). HR team is very transactional not transformational. Horrible leadership and immature. They say they embrace innovation but when it comes to sharing a new idea or a different opinion you get called out for it. If it isn't "Twiliozed" you are in big trouble. It's very cliquey here and they steal your content (especially HR). I've attended conference calls/web ex meetings and they literally take photos of other external partners content so they can use it as their own. All they care about is executing and don't care how they go about. Talent Development and leadership programs and horrible.

    Advice to Management

    No shared leadership (especially HR). Embrace and really support difference of thought and innovation.

  8. Helpful (2)

    "Loved the culture, as well as the mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Twilio (More than a year)

    Pros

    I really loved how much everyone within the company was behind what we were trying to solve in the space that we were in. The culture was really great, and their core values show you that they are not only a great group of people but stand for something great. Management was great.

    Cons

    Work came home sometimes, although not a con for everyone.. it could be. Really not even that big of a con for me because they made up in other areas.

    Advice to Management

    Keep doing great.


  9. Helpful (3)

    "By far the best company I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer Evangelist in San Francisco, CA
    Current Employee - Developer Evangelist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (More than 3 years)

    Pros

    Twilio has the brightest and best colleagues I've ever worked with. Company employees truly live the core values and they drive the culture in a positive direction. As a software developer the mission to build products that are used by fellow developers to fuel the future of communications really resonates with me.

    Cons

    The growth in all measures, especially headcount and revenue has been difficult to keep up with. The company has tripled in size since I've been here (3 years when there were 200 employees). Some people who've been here for longer than me have seen headcount 10x since they joined when the company was 50-60 people. While growth isn't inherently bad, it can be difficult to keep up with the changes each year. Eventually (say, 4-5 years from now) I'm sure bureaucracy will creep in but for now we move fast and constantly ship awesome new products.

    Advice to Management

    Keep hiring software developers for Marketing and many of the Sales roles. The more non-technical people that are hired will dilute the culture. Already there is a rift between technical and non-technical people in some areas of the company.


  10. Helpful (2)

    "Good company to grow up with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - G&A in San Francisco, CA
    Current Employee - G&A in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Twilio full-time (More than 3 years)

    Pros

    A lot of bright, motivated people who are supportive, and generally motivated to build a really good company. Leadership (especially CEO) is very transparent about what's going on in the business. Twilio.org is doing some good charity work.

    Cons

    Sometimes frugality wins over long term investments


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