Twilio Reviews | Glassdoor

Twilio Reviews

Updated December 13, 2017
85 reviews

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4.1
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Twilio CEO and Co-Founder Jeff Lawson
Jeff Lawson
64 Ratings

85 Employee Reviews

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Pros
  • Good work-life balance and culture (in 6 reviews)

  • Small teams mean that you actually can have impact and ownership here (in 5 reviews)

Cons
  • Not sure how they came up with the lunch schedule but its only 2-3 times a week which I wish was everyday but there's plenty of snacks available (in 4 reviews)

  • Also forcing some good people out the door to competitors (in 3 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (More than a year)

    Pros

    Twilio is by far the best company I have worked for (and I have worked at a few tech companies). It has this amazing culture of balancing work with play, of being inclusive of people and being led by a CEO who truly cares about the people. The work is interesting and innovative, and people are excited about what we are doing here. It really is a great group of smart, innovative and caring people. It is not perfect, normal bumps and warts, but you get the sense that management is trying to improve and grow the company.

    Cons

    Honestly can not think of any cons right now. Health benefits could be a little better, but I assume as we grow that will happen. The new office location makes meals a little more challenging but I understand why they want us to get into the neighborhood (lunch is provided 2-3 days a week).

    Advice to Management

    Keep staying true to the culture.


  2. Helpful (1)

    "A company that lives its values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in San Francisco, CA
    Current Employee - Senior Product Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (More than a year)

    Pros

    Twilio has clear, opinionated values that we really live by
    People are generally very sharp and hard working
    Small teams gives everyone a lot of independence and ability to reach their own goals

    Cons

    Small teams means that coordination of large products is very difficult

  3. "CX operations manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cx Operations Manager in San Francisco, CA
    Current Employee - Cx Operations Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (More than a year)

    Pros

    Company has great values. Sales org led by a strong, reputable leader

    Cons

    Go to market focus taking away focus on product


  4. "It's a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Twilio full-time (More than a year)

    Pros

    Good overall culture working here.

    Cons

    Sometimes there is a disconnect between managers and workers

    Advice to Management

    Always good to listen to your workers more and illicit their feedback


  5. "Good opportunity to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in San Francisco, CA
    Current Employee - Recruiter in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time

    Pros

    Revenue Growth and Hiring
    Talented team and Clear Management Direction
    Disruptive technology and leader in the industry
    Good work-life balance and culture
    Genuine and Nice People

    Cons

    Growing Competition
    Managing Wall Street Expectations


  6. "Best place ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time

    Pros

    -Great management
    -Doing cool stuff
    -Taking care of employees' goals and career path

    Cons

    -Medical coverage could be better

    Advice to Management

    Keep on rocking!


  7. Helpful (5)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Twilio full-time

    Pros

    Good product and great energy on the product and development side

    Cons

    Poor sales leadership and very reactive. Also forcing some good people out the door to competitors. CEO is smart and savvy, but COO he brought in is in over his head.

    Advice to Management

    Trust in your people and empower them. Develop and promote them instead of demotivating them and having them leave. The stock is a huge indicator of the systemic problems at Twilio

  8. Helpful (4)

    "Better options out there."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Twilio full-time

    Pros

    Food/perks, I guess?

    Competing companies offer better perks (e.g., Twilio only offers food 2 - 3 times a week, while most tech companies offer breakfast/lunch/dinner everyday). Not a big deal, but it really sums up the benefits/pros of working at Twilio. Good, but not great!

    Cons

    Twilio's frugality pretty much sums up the cons of working here.

    "Be Frugal" is one of Twilio's company values and quite frankly I'm sick of it!!! The value is used differently from situation to situation such that the company always benefits and not it's employees.

    On a related note, the compensation package at Twilio is a joke. Hardworking individuals are not rewarded (except maybe in Sales). No bonus structure for anyone outside of Sales. The leadership team/HR raves about how Twilio uses performance-based compensation reviews, but an absent bonus structure doesn't really support that premise. Promotions are extremely hard to come by and career path is non-existent for most roles.

    All in all, if you are a hard worker looking to work at a technology company, there are much better alternatives out there from a career and compensation perspective.


  9. "Senior Technical Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Support Engineer in Herndon, VA
    Current Employee - Senior Technical Support Engineer in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (Less than a year)

    Pros

    Company went public recently and a lot of new products being released and making life of both, developers and non-developers easy. Coming from a non-developer background, I learnt a lot of new technologies from Day 1.

    Cons

    None I can think of.

    Advice to Management

    Doing a great job.


  10. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Twilio full-time (More than a year)

    Pros

    Great, inclusive culture. Lots of fun team events. Direct management cares deeply about our team's personal success.

    Cons

    Lack of accountability for poor performers.


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