Twilio Reviews | Glassdoor

Twilio Reviews

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Found 139 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
85%
Recommend to a Friend
99%
Approve of CEO
Twilio CEO Jeff Lawson
Jeff Lawson
111 Ratings
Pros
Cons
  • "Pretty young design org - some growing pains in leveraging design methodologies across the company(in 23 reviews)

  • "As with many fast growing companies, communication between teams could be improved(in 7 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (8)

    "First Job I've Ever Loved"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Legal Counsel in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than 4 years

    Pros

    Amazing culture and team. The enthusiasm of employees is unparalleled and I've worked many place over the past 3 decades. People truly care about each other and do their best to support each other meet our goals at a fast pace.

    Cons

    There is so much opportunity and growth potential that it's difficult to not feel overwhelmed by the amount of work that can be done.

    Advice to Management

    Invest even more in personnel.

    Twilio Response

    October 15, 2018CPO

    Thanks for your review. Glad to hear that you are enjoying your experience and the authentic nature of our culture. We have so much opportunity ahead of us. Following our strategic direction and priorities will help all of us stay on track and execute.

  2. "Excited and motivated everyday"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Acquisition in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than 2 years

    Pros

    Best job I've ever had. Explosive and demanding hiring goals. Teamwork makes the dream work. Transparency and growth Well resourced

    Cons

    Explosive growth is leading long hours for the TA team.

    Advice to Management

    Keep an eye on team workloads and expectations

  3. "Great place to work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Technical Support Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than a year

    Pros

    Not one bad thing to say

    Cons

    Working remote can be tough

  4. Helpful (12)

    "Beware of unchecked enthusiasm and growth"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support in Remote, OR
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Twilio full-time for more than a year

    Pros

    Lots of great people, fun technology, stock doing really well, opportunities for career growth, all that kind of typical successful Silicon Valley stuff. Nice moat around competition, which is also a Con, see below.

    Cons

    I've worked for other companies that have this problem. I've seen it come crashing down before. Every week the CEO gets up in front of the company for the all-hands meetings and is just so bubbly enthusiastic about how fast they're growing, and isn't this great, and thanks to everyone for all the hard work, and go team, and isn't the amazing growth just INCREDIBLE, and yay for us, etc. The problem is once the obligatory...

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    Advice to Management

    Slow down. Do not assume your employees are as excited about the insane growth as management. Slow down. Do things right and take your time. Stop listening to the cheers. We aren't going to start complaining about the company's success. It is up to you to ride the brakes a bit. I've seen this before. Slow down! The start of mass exodus may be just months away. Twilio is in an extremely precarious situation. The company...

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  5. "Growth, Growth, Growth"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than 4 years

    Pros

    There is a lot of growth opportunity within the company. If you want to join somewhere that is fast growing and be able to make your mark, this is the place. The culture of the company is really inviting and inclusive.

    Cons

    Your standard growing pains.

  6. Helpful (2)

    "Great company for the long term"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than 6 years

    Pros

    Experienced leadership team that operates with integrity and sets a bold vision Fun, inclusive culture Incredible financial results and growth trajectory I’ve had a great experience and grown so much by working here. Management provides great opportunities for mobility, compensation and learning!

    Cons

    Growing like crazy so there are challenges as we scale. Continue to do the right thing for employees versus being too stuck in the process.

  7. Helpful (2)

    "Excellent culture"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer II in Temecula, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than 4 years

    Pros

    Twilio has an excellent culture, and is inclusive of everybody. Twilio's values are strongly adhered to throughout the company. As we expand globally, our remote presence is growing and our remote culture is booming. As leaders in communications software, we're figuring out how to do something that's never been done every day.

    Cons

    My only gripe in the past was the limited 401k matching, but this has changed recently and is now very reasonable!

  8. Helpful (5)

    "I love this place! I feel like I've found my home."

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior User Experience/UI Designer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than a year

    Pros

    What can I say? Twilio is a company that truly caught me by surprise. I've worked in all types of environments from agencies, large corporations, to companies creating products – none them come close to Twilio in how they treat their employees, the culture, the CEO, and the innovation. I feel like I "dated" a bunch of different jobs and finally found my dream job. That's not an exaggeration. Things I love: • Cool...

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    Cons

    I usually can find negatives but I really don't feel like anything is negative about the company, I really do love it here. Maybe the fact that it's growing so fast can be a little crazy, we're bringing in about an average of 20 people a week so we're running out of space in SF but other than that Twilio is really great.

    Advice to Management

    As the company continues to grow in 2019 and beyond don't be afraid to let it, but keep the identity and the culture that Jeff Lawson (CEO) created when the company was much smaller. I think if the core values and the culture is maintained during the growth period I think Twilio will continue to be a special place to work.

    Twilio Response

    January 24, 2019CPO

    Thank you for your review! We are dedicated to ensuring that the company continues to be grounded in our values as we grow. Please make sure to give us any feedback on this along the way.

  9. Helpful (5)

    "Good value here, but you may have to work to find it"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than 2 years

    Pros

    Lots of independence and ownership, smart coworkers, own your destiny kind of place. Good comp, and minimal bs in communication all the way to the top. I've met and worked with some extraordinary people here, and I really value what I've learned from them.

    Cons

    The first year I worked here, I was ready to quit. I lucked into a change in situation and now I really like my job, but working here is very much like participating in the free market in that you have to go make your own success and job fit, and there are no safety nets if something goes wrong. However, there are high rewards when you do well if you've managed to find your way into a good team or org. Overall, I think...

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    Advice to Management

    The important stuff won't show up on hr surveys or nps scores. Take a hard look at where human assets are leaking from to identify problem areas. Because the good areas are really good, so I know Twilio can do better.

    Twilio Response

    January 24, 2019CPO

    Thanks very much for your thoughtful insight. We look at our employee data regularly and search for both positive feedback and areas of potential concern and will continue to do so. Please also always feel free to bring any specific feedback forward.

  10. "N/A"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Intern in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Twilio for more than a year

    Pros

    Good place to work at.

    Cons

    It really gets boring sometimes.

    Advice to Management

    N/A

Found 139 reviews