Twilio Reviews | Glassdoor

Twilio Reviews

Updated Dec 9, 2019

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4.1
76%
Recommend to a Friend
91%
Approve of CEO
Twilio CEO Jeff Lawson
Jeff Lawson
138 Ratings
  1. Helpful (2)

    "Generally a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than 3 years

    Pros

    The culture has been amazing and seems to be getting better!

    Cons

    People are working so fast and so hard, they sometimes forget to slow down and document for the future.

    Twilio2019-11-12
  2. "Fast-paced, progressive, amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - People Team 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for less than a year

    Pros

    Twilio has BY FAR the most wonderful culture out of all the companies I've ever worked for. Every employee lives by the Twilio values, and there is a lot of cross-department collaboration. The benefits and perks are also unparalleled. The company's success is growing also - the product is applicable to any customer. Twilio.org is also an entire department of the company that is dedicated to community service and... involvement.

    Show More

    Cons

    Because the company is growing so fast, there are days that are chaotic, and there is a lot of ambiguity. However, everyone around you wants you to succeed, so they're open to helping out as much as possible.

    Twilio2019-10-24
  3. "Strong Ownership Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineering Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for less than a year

    Pros

    The company is growing like gangbusters and so there is always more fun projects to tackle. If you see a problem and want to attack it, you have a ton of open road ahead fo you.

    Cons

    A lot of legacy processes made sense when the company was smaller but have not scaled well. The product and process learning curve is still too steep for new employees. Everyone is super supportive but you really gotta go and get your answers.

    Advice to Management

    Just because something is 'working' today does not mean that it's ideal or that it scales.

    Twilio2019-10-24
  4. "Superb company, going places..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director, Product Marketing Management in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Twilio full-time for more than 3 years

    Pros

    Leader in their space. They have the most mature technology by far and are innovating quickly.

    Cons

    They are going through growth changes. This means they are growing up, and sometimes that means more process and change in culture. This is usually for the better, but it does create a little friction between the old staff who are not liking change and the new, energetic staff looking to drive greater growth.

    Advice to Management

    Keep a close eye on product, release what the customers need and deliver fast.

    Twilio2019-09-26
  5. "This company is outstanding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than a year

    Pros

    Work life balance is amazing, and each manager I've had has been extremely reasonable with expectations. Coworkers for the most part are great. Benefits are phenomenal

    Cons

    There is nothing to say negative about the company right now

    Twilio2019-09-24
  6. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than a year

    Pros

    great products, culture, benefits, career track, stock, rapid growth means tons of opportunity, servant leadership, great CEOs, like my colleagues

    Cons

    growing pains, but you want to be at a growing company, not a shrinking one

    Twilio2019-08-29
  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Attorney in South San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Twilio full-time for more than 3 years

    Pros

    Such a great company to work for.

    Cons

    None. Truly a great company.

    Advice to Management

    Keep up the good work.

    Twilio2019-08-14
  8. Helpful (2)

    "Good growing company"

    StarStarStarStarStar
    Current Employee - Senior Physical Security Manager 

    I have been working at Twilio full-time

    Pros

    Great leadership and the pay is nice.

    Cons

    No work-life balance, you will just work all the time.

    Twilio2019-07-20
  9. Helpful (3)

    "Best Place I've Worked..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for less than a year

    Pros

    Great culture is very inclusive with strong leadership that puts the people first. The product is strong and the space is very interesting.

    Cons

    The product is very technical, so you have to be committed to learning if you want to be good at your role. Also, the company is growing so fast that the pace is very fast. I don't see either as a 'con,' but rather, the challenge of working for a great company.

    Advice to Management

    Continue doing what you are doing.

    Twilio2019-07-13
  10. Helpful (4)

    "Fantastic company - once in a career opportunity to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than 3 years

    Pros

    Great company - truly values diversity and autonomy at every level of the business. Supports employees through ongoing education, employee resource groups, volunteer opportunities, etc.

    Cons

    Still ironing out some growing pains due to the rapid, post-IPO growth they've endured.

    Twilio2019-05-15
Found 178 reviews