Twilio Reviews in San Francisco, CA | Glassdoor

Twilio San Francisco Reviews

Updated February 24, 2017
48 reviews

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San Francisco, CA

4.3
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Twilio CEO and Co-Founder Jeff Lawson
Jeff Lawson
34 Ratings

48 Employee Reviews

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Pros
  • Company strongly believes in a good work/life balance (in 5 reviews)

  • Every Monday, Jeff Lawson (CEO) holds an all-hands meeting where he discusses things that the company is doing well and could be doing better (in 5 reviews)

Cons
  • The growing pains of a burgeoning successful startup apply (in 15 reviews)

  • somewhat typical growing pains experienced by fast growing start ups (nothing earth shattering nor systemically broken) (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Amazing Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (More than a year)

    Pros

    Twilio is by far the best company I have worked for (and I have worked at a few tech companies). It has this amazing culture of balancing work with play, of being inclusive of people and being led by a CEO who truly cares about the people. The work is interesting and innovative, and people are excited about what we are doing here. It really is a great group of smart, innovative and caring people. It is not perfect, normal bumps and warts, but you get the sense that management is trying to improve and grow the company.

    Cons

    Honestly can not think of any cons right now. Health benefits could be a little better, but I assume as we grow that will happen. The new office location makes meals a little more challenging but I understand why they want us to get into the neighborhood (lunch is provided 2-3 days a week).

    Advice to Management

    Keep staying true to the culture.


  2. Helpful (1)

    "Great Time to be at Twilio"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Technical Recruiter in San Francisco, CA
    Current Contractor - Technical Recruiter in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio as a contractor (Less than a year)

    Pros

    Smart, collaborative, and inclusive.
    Nice perks (snacks, stand up desks, new office, company dinners)
    Management cares to build an equal opportunity and diverse team
    Nice and motivated coworkers

    Cons

    growing pains. can be too fast paced at times

    Advice to Management

    Keep up the good work.


  3. Helpful (2)

    "Loved the culture, as well as the mission"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Twilio (More than a year)

    Pros

    I really loved how much everyone within the company was behind what we were trying to solve in the space that we were in. The culture was really great, and their core values show you that they are not only a great group of people but stand for something great. Management was great.

    Cons

    Work came home sometimes, although not a con for everyone.. it could be. Really not even that big of a con for me because they made up in other areas.

    Advice to Management

    Keep doing great.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "By far the best company I've ever worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer Evangelist in San Francisco, CA
    Current Employee - Developer Evangelist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (More than 3 years)

    Pros

    Twilio has the brightest and best colleagues I've ever worked with. Company employees truly live the core values and they drive the culture in a positive direction. As a software developer the mission to build products that are used by fellow developers to fuel the future of communications really resonates with me.

    Cons

    The growth in all measures, especially headcount and revenue has been difficult to keep up with. The company has tripled in size since I've been here (3 years when there were 200 employees). Some people who've been here for longer than me have seen headcount 10x since they joined when the company was 50-60 people. While growth isn't inherently bad, it can be difficult to keep up with the changes each year. Eventually (say, 4-5 years from now) I'm sure bureaucracy will creep in but for now we move fast and constantly ship awesome new products.

    Advice to Management

    Keep hiring software developers for Marketing and many of the Sales roles. The more non-technical people that are hired will dilute the culture. Already there is a rift between technical and non-technical people in some areas of the company.


  6. Helpful (2)

    "Good company to grow up with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - G&A in San Francisco, CA
    Current Employee - G&A in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Twilio full-time (More than 3 years)

    Pros

    A lot of bright, motivated people who are supportive, and generally motivated to build a really good company. Leadership (especially CEO) is very transparent about what's going on in the business. Twilio.org is doing some good charity work.

    Cons

    Sometimes frugality wins over long term investments


  7. Helpful (1)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I worked at Twilio full-time (More than 3 years)

    Pros

    Great product, great customers, limitless market opportunity. Good people fun atmosphere

    Cons

    Some senior management is experienced. Market is still not defined and may not be for some time.

    Advice to Management

    Continue to try new things. Do not discount potential solutions or process, because that is how big old companies do it.


  8. Helpful (3)

    "Most amazing place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Software Engineer in San Francisco, CA
    Current Employee - Lead Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio (More than a year)

    Pros

    - String engineering culture
    - Lot of opportunities for innovation
    - Engineers get a lot of autonomy

    Cons

    - Growth opportunties are less.
    - Less perks when compared to other similar tech companies


  9. Helpful (5)

    "Great Start-up feel - but with some of the usual growing-pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Twilio full-time (Less than a year)

    Pros

    Great Start-up feel, IPO success, great place to make friends, such a social feel amongst your peers.

    Cons

    Be prepared - some employees may stab you in the back to get to where 'they' need to be, senior management are not always transparent as they claim to be and there are the usual gripes with a start-up. 'let's do it and hope for the best', approach to most things.

    Advice to Management

    Listen to all employees, they are the experts doing the job.


  10. Helpful (4)

    "Great company to be a part of"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time

    Pros

    Great to place to work at. I have never really seen a place where employees understand and care about the product as much as at twilio. Strong focus on innovation and creative freedom. Plus small team sizes (5-7 per team) afford a lot of opportunities to learn and grow.

    Cons

    Office space seems a little cramped up. Other than that none really.

    Advice to Management

    Keep up the good work.

    Twilio Response

    May 12, 2016 – Chief People Officer

    We are thrilled to hear that you are happy. We appreciate all your hard work!


  11. Helpful (3)

    "Great place to work but not perfect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time (More than a year)

    Pros

    Twilio has a lot of good things going for it. The platform is amazing, the people are selfless (helping out each other and giving back to the communities they live in) and the company seems to continue to succeed. In Engineering, there's been some great leaders brought on and the ones who have been here for a year or two are starting to see success.

    Cons

    Though I do not work in or with sales, I've heard some people aren't happy. While some people are successful, the sales model is unique which if you're not willing to adapt you may struggle.

    Advice to Management

    The leadership has done a great job holding the company together, but as the market shifts, make sure to be adaptable. We can't always do the same thing(s) and will need to think outside the box to continue to be the market leaders. Give people the opportunity to drawl the owl and showcase their success.

    Twilio Response

    May 12, 2016 – Chief People Officer

    Thank you for your insight and we are glad you are happy here at Twilio! We also appreciate diversity of thought and encourage you to bring any new ideas to your manager or e-team member.



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