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Twist Image Reviews

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2.3
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Mitch Joel
5 Ratings

15 Employee Reviews

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  1. "Great people, not-so-great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Twist Image full-time (More than 5 years)

    Pros

    Small-ish agency, good opportunity to get involved in all facets of digital marketing (back-end, front-end, design, etc), nice people

    Cons

    Not a huge diversity of clients, the work can get repetitive, upper management is rarely available, not a lot of room for advancement

    Advice to Management

    Reward all employees, not just the same ones over and over


  2. "A stepping stone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Frontend Developer in Toronto, ON (Canada)
    Former Employee - Frontend Developer in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Twist Image full-time (More than a year)

    Pros

    You can amass experience in the industry here.
    Coworkers and atmosphere are great. Open office concept works well and feels lively.

    Cons

    Horrible salaries is a known thing in this agency. They will provide hardware that's a few years old and management seems to not do much to keep their employees.

    Advice to Management

    Reward people based on their merits. So many people in this company have been worked to death and provided amazing work, only to have been told they don't deserve a bonus or a bigger raise.

  3. "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Twist Image full-time

    Pros

    Open office, cool environment, happy hours on Fridays with free beer.

    Cons

    Low salaries and no matter how much employees deserved I only saw promotions for the ones that had been around for 3 years. Crazy deadlines, overtime was a rule. Developers were asked to estimate but they would just ignore it and say to clients that it could be delivered in half of the time estimated.


  4. "Awful work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Toronto, ON (Canada)
    Former Employee - Account Manager in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Twist Image full-time (More than a year)

    Pros

    They are perceived as a prestigious digital agency with high profile C-Level leaders.

    Cons

    Awful work culture and work life balance is frowned upon. It feels like a snotty high school with the "cool kids" picking on everyone else. The less popular people get worked dumped on them while the others play ping pong or go out shopping. Leaving on time is frowned upon even when work is slow. Most of the actually work produced is below par in the industry and they overcharge for it.

    Advice to Management

    Clean house and bring in new blood. The long timers are not very talented and are ruining the work environment for anyone trying to come in and shine.


  5. "Too much happening without planing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer in Toronto, ON (Canada)
    Former Employee - Designer in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Great environment and great team.
    - Working hours are usually respected.

    Cons

    - Work lacks creative drive. It's a great workplace but not the best place to build your portfolio.
    - Professionals seen as easily replaceable
    - Business lacks focus. Owners want to make this agency competitive to win clients by hiring a bunch of people from outside and this is drastically changing the company's culture.
    - Strategy first is their moto. This is why their creative work quality is always secondary.

    Advice to Management

    With all the changes in team and management you need to protect more your employees.
    You did it before and I'm sure you will be able to do it again.
    By doing "strategy first" you are creating decks full of words, but with no creative solutions. Make it visually appealing and drop the shenanigans.


  6. "You Get What You Give"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twist Image full-time (More than 5 years)

    Pros

    - The people at Twist are what make the place truly special
    - Great culture, cool office
    - Solid benefits (including 3 wks vacation to start plus an extra week after 3yrs, 8yrs)
    - If you put in the time, your hard work will pay off and be recognized. This is not a 9 to 5 shop where you punch the clock. Just get your work done and the rest will follow (a good raise, promotion, recognition, etc)

    Cons

    - Sometimes difficult to push changes through. Decisions are made by committee and often times opinions are on opposite ends of the spectrum
    - Project team members are not always accountable for their work and don't care about hitting deadlines (even those that are self imposed).

    Advice to Management

    More parties


  7. "Great overall experience with some minor faults"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Developer in Montreal, QC (Canada)
    Current Employee - Web Developer in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twist Image full-time (More than a year)

    Pros

    - Great work environment and relaxed atmosphere.
    - Overall good work/life balance. Not a lot of pressure to do mass OT hours for the most part.
    - Cover costs for upgrading skills if necessary.

    Cons

    - Mandatory 9-5 work days.
    - Poor at returning in lieu time for excessive OT (Known of employees who've put in over 60 mandatory OT hours over a short period of time and returned between 1 to 2 days in lieu).
    - Difficult to get the proper hardware or software when needed.

    Advice to Management

    - Be more transparent with employees across the board.
    - Make sure they understand where they can move with the company and with realistic time frame.
    - Most importantly, need to be more flexible with employee hours and understand a better compensation when expecting them to work large amounts of OT to complete a project with unrealistic deadline.

  8. Helpful (1)

    "Good Project but Bad Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montreal, QC (Canada)
    Former Employee - Anonymous Employee in Montreal, QC (Canada)
    Doesn't Recommend
    No opinion of CEO

    I worked at Twist Image full-time (Less than a year)

    Pros

    They have good projects & good people

    Cons

    The management system and salaray are bad


  9. Helpful (2)

    "I had Great Expectations, Low Return on Investment of My Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Twist Image full-time

    Pros

    Great people who are destined to do great work...elsewhere. I had high hopes that I would be working on challenging and creative projects. What I got was mundane nonsense.

    Cons

    Low pay. They will work you to the bone but not compensate you accordingly. Those who leave do great work for better agencies and clients. If nothing else, Twist Image is a stepping stone. Also, I tried adding Mitch Joel on LinkedIn and he rejected my request. His own employee! My experience with Twist Image has been a rude awakening that I wish on no one.

    Advice to Management

    Get off your high horses. Pay us what we deserve. When people leave it's because of YOU. Do something about it and then you won't have such a high turnover.


  10. Helpful (2)

    "Oppressive chop-shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montreal, QC (Canada)
    Former Employee - Anonymous Employee in Montreal, QC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Twist Image full-time

    Pros

    Agency experience you'll have when you move to a new agency.

    Cons

    Brutal turnover
    Micromanagement
    Politics
    Late hours
    Thankless
    Substandard creative execution / marketing

    Advice to Management

    Two of the owners = expendable.


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